Today,my wife and I stopped into Chick-Fil-A store number #01721 on Airport Pulling Road in Naples Florida. We were new to the process of using the app for our purchase.We encountered our Cashier Amanda who was exceptional.Amanda walked my wife and I through the process of placing the order step by step...What a professional and an extraordinary person.Amanda was just a pleasure.Amanda is such a genuine ambassador and representative of Chick -Fil-A.She is just a model employee and customer service representative.Thank you Amanda for your kindness and expertise....Tom and Lan...We will definitely be back to enjoy the great food and outstanding service. read more

Each time I visit this establishment, I am made to feel most welcome. From the first line cashier to the manager who visited our table, everyone was so friendly and accommodating. I particularly appreciate the fact that they recognize and honor veterans and military personnel with a discount. Thank you for your thoughtfulness and support. read more

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the food here is amazing, best staff ever, they show so much love and it's just joyful.

Ordered food on 8/14 at 8pm and they ignored us the whole time. The manager, George, was sitting down on his phone in the lobby and cursing. It was very inappropriate. Think chick-fil-a would have a higher standard read more

By far one of the better Chick-fil-A. The establishment is clean. The orders are super fast, as a mater of fact the first time I came in they had my order immediately after I paid!!! read more

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Has gotten my order wrong the past three times I've been here even with the person checking on it before I get to the window. I don't get how that happens. read more

in your head it sounds convenience and easy.... And then it's not. It was 29 minutes from entering the que to leaving with a bag of food. (no condiments when I arrived home) Maybe just an off evening or an overwhelmed manager (Ronald) Not sure. I asked the employee who handed me my food "Are you guys understaffed this evening"? The answer was Yes and we're not allowed to be outside if there's lightening. I totally respect that and his professionalism in answering. However being trapped in a line that you cannot escape from leaves you feeling the victim. There is no escape lane read more

Chick-fil-A - Drive Thru 29 minutes - Fast Food Near Me - Naples, Florida

Why doesn't this Chick-fil-A location offer senior discounts on drinks? Most locations senior drinks are free are only at $.25 apiece. Why pay over five dollars for two small drinks? I thought it was a corporate mandate to offer these senior discounts, but maybe individual franchisees are just greedy. read more

Joel is an institution there. Wonderful hospitality always there with a smile and to refill your drink or get a few napkins

The food is always reliable and quick. They handle the large crowds very well. It's clean. You know what you're getting at Chick-fil-a, but this one just does it better than most. read more

Yummy! Favorite fast food. Don't usually eat fast food but love that I can get grilled nuggets! They are fairly quick considering the crowds and always clean! read more

https://fb.watch/bd9rzWtLLJ/ Dedicated to Chick-fi-A. Found this on the Internet. Could not stop laughing. Enjoy! read more

Never had a bad experience with this place but do all of Naples a favor and expand your driveway!

They were quick and efficient despite the long drive thru line! Eliza was super helpful and kind!

The drive thru here was horrible. Horribleeeeeee. We waited 45 min in line. They only had 2 people taking orders and this was after about 30 min of waiting in line. My husband got down to see if he could place an order inside and they said only drive thru or pick up. We got there at about 1:20pm and didn't leave until 2pm. The young man who charged us apologized and said they were unstaffed but they definitely need a better strategy. read more

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Another easy in and out stop. (I am a fan of easy in and out) While out shopping Black Friday like slackers leaving around 11:00 . We wanted a quick lunch... All Chick Fil As are about the same. Polite, relaxing, clean, fairly, fast organized, which also means super busy. The drive up was pretty long so we stepped in and the lines were very short all registers were open and I ended up treating 3 friends for under $19. Our order was to go. I usually never eat, drive, and text because because this is not only dangerous but it gets the touchscreen to greasy! So I enjoyed my meal on the road. Tip... They didn't put any napkins in the go bag, just food. So...if you forget the napkins it's your own fault. It's OK I wiped my fingers In my pants pockets (*) so my pants are still sorta clean. Food 5 Ambiance 5 Service 5 Location 4 Value 4 Avg 4.6 (*) Warning, do not wipe hands in pocket while riding train or bus! It looks worse and no one believes that story if you ever have to explain. read more

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It's always fresh, the staff is always friendly and in all the years I've been eating here, they have never once gotten my order wrong. You sure can't say that about any other fast food restaurant. read more

I am going five stars because of Pierre the manager. Got a to go and was down a sandwich, called and Pierre made it right, got my sandwich the next time I went through. Great customer service! Well done! read more

Stopped in here for lunch yesterday. And of course it is busy as usual. Receive my order and sat down. And happen to watch an employee taking unused condiments like ketchup and salt and even some unused napkins Off trays that people left on their tables and putting them back in the containers for other people to use. This really grossed me out. After people were handling these condiments and being put back for others to use. I told the Manager but they did not seem concerned! WTH! We have a outbreak of Hepatitis A in SW Florida this doesn't Help! Be careful here! read more

I LOVE CHIC FILA A!!! they have the best options for my chicabijses.. all of those kids are my children and they split the 100 count. they gobbled those chicken tenders like it's the 19000 centuries!!! they love the salty crispy fries with the elderly killin sprite!!! everyone go to this chic fila a read more

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Visiting here from out of state and wanted to grab a quick bite for my daughter and went through the drive thru. I have never waited so long at a chick fil a! I was really surprised because there weren't that many people in line. Very frustrating when I pull up to the window and see like 10 people working. For so many guys there you would think driving thru would be a breeze. Anyway food was good and people I interacted with were very polite. Update: never mind... I got a spicy chicken patty instead of a regular one. Very annoying as I can't even share with my toddler. read more

I will always be a consumer of Chick Fil A . They always seem to get it right and the customer service is A+. We sat in the lobby and let me tell you about Mrs Donna ( Lobby attendant ) - she is truly a GEM . She made the whole experience even better just just with her conversation. She is so nice OMG , and such a genuine spirit . I will definitely come back back to sit inside just to see Mrs Donna read more

I am a big chick fil a fan. This location only has a drive thru option available right now with COVID. Most other locations at least have curbside pickup available and some even have indoor pickup which makes things a little easier and the wait time lower. With only drive thru being available, expect very long wait times. I also noticed that this drive thru doesn't run as fast as most others, but it still kept moving. The food did not disappoint and was worth the wait. read more

This particular location has been tops since before it even opened its doors several years ago. I remember them giving out as many chicken sandwiches as you wanted to promote their grand opening for free. Now that this location has established itself in the community, they continue to put other fast food places to shame based on their simple policies; great, quality food, superior and friendly service and treating all their customers like royalty. This place is always spotless and packed with people. They even are business partners with many local schools, donating a percentage of their profits to help educate the local kids. Kudos to Chick-Fil-A restaurants everywhere for setting a high standard of unwavering integrity. read more

Tasty fried chicken sandwiches and waffle fries, refreshing lemonade and interesting options like soup or tiny sundaes are all great in my book. This corporation may not approve of show tunes or fabulous gay pride festivals, but the food is consistently good and service always speaks fluent English with a nice disposition. One less star for being closed on Sundays for Jesus. read more

Chick-fil-A - Fast Food Near Me - Naples, Florida

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3 starts due to the fact that I've been to many other chick-fil-a and this one seems to be the slowest. Every time i come here it's at least 10-15 min wait. read more

Best Chick-fil-A in Naples!! Love the costumer service! They are always on point and helpful! Can't wait for you guys to open!!

Location cannot seem to get simple order correct. I ordered a breakfast sandwich on a muffin and when I open it to eat it was a biscuit. I went through the drive through and when to eat my sandwich at work. So I was not able to get my correct order. When I called about getting the wrong sandwich they said sorry come back and we will make it right. Went back after work and the manager I spoke too about the problem was a complete jerk about it. He I don't work morning shift so I don't know what happens then. Employees don't know the difference between a muffin and a biscuit? Only ordered a hash brown, coffee, and a muffin sandwich and they couldn't even get a simple breakfast order correct! Sad Sad Sad! read more

Chick-fil-A - Fast Food Near Me - Naples, Florida

Terrible place. They didn't put everything that was in the bag and by the time I got home I noticed so I called to let them know because it was close to them closing and when I got there they couldn't give me an extra sandwich because they were closed and they wanted me to come back another day. They messed up and wanted me to waste my time to come back another day Ridiculous read more

Best food, fast service awesome drive thru Love this place

Oh chik fil a... How I live thee! Fried chicken Sammy with all the fixings....perfection! :)

LOVE Chick-fil-A! Such fast service and everyone is so nice! Try the new Mac n cheese it's so good

Chick-fil-A used to be fast and accurate and very friendly (for the most part). But it seems they've hired new staff that is rude and literally messes up every order. We've gone several times during Covid, trying to support businesses, but having to pull over every time to run into the store to fix orders they've gotten wrong is ridiculous read more

We came here as we were driving through (truck drivers) I was so thankful as with all that's going on it's hard finding places to eat as of course the semi doesn't fit in the drive through. They were kind enough to let us order and of course you can never go wrong chick fil a is always amazing! Thank you for making our day! read more

Great food, amazing service, everyone there is so nice and polite. Love the food and always fresh and hot. Chickfila is the place to eat. Drive thru always busy but they really move the cars as quick as possible. read more

I promised myself I would not go back. I should have listened. Carry out order was missing several items. When will I learn to stay away from this location. read more

Consistent and good as always! Came here for breakfast and the employees were kind as always and food steaming hot and delicious!

Please build another location in Naples. Your drive thru is always wrapped around the building twice (yet miraculously efficient) and your chicken sandwiches, cobb salad w/ avocado ranch dressing and fresh lemonade are wonderful. Closer to Exit 105 area. Call me. read more

This place never gets your order correct .1 or 2 times ok 5 or 6 they need to fired everyone and start over .... Total Losers

Food is great with great customer service the only thing that upset me was the fact that five teenagers cut me and an old lady!!