We ordered the Family deal. The chicken pieces were tiny. The sides containers were only half full and fries seemed old and hard. They also left out the 4 biscuits. I cannot recommend this location. read more

unreal experiance, gave us top tier food. Went with my son tristan and morgan and gave us 10/10 customer service and food. 100% recommend and will be going again soon read more

Popeyes Louisiana Kitchen - morgan eating - Fast Food Near Me - Naples, Florida

Fast. Mobile order. People working actually were interested in good service. Not sure why all the 1 star reviews. Food was good as always. read more

awesome food, great service and they gave us extra food since we just had a gam. The ambience of the restaurant was bright and beautiful.

I returned after a couple months and to my surprise everything was Super quick and great friendly service! The staff Humberto and Luis were very helpful and got my order right, which I really appreciate. Food came out hot and fresh, and everything was clean and well-kept. For a fast food spot, they went above and beyond. I'll definitely be stopping by again! read more

I had to get on here to mention how incredible the staff was last night when we went through for some late chicken. Humberto Luis served my family, dealt with some annoying things that we had going on with ordering and was so patient and professional. I was impressed by the service and will be going back because of how kindly and professionally we were treated. The chicken was great too! read more

the worse wings ever, threw them in the garbage, when complained to the manager she informed me they cooked right, that's it! Never go there again read more

Perfect location if you are driving across The Alley and need a Popeyes fix. It is 2 miles north of the interchange on the left in a small shopping area. The restaurant was clean, and the drive thru was not too busy around lunchtime. The menu seemed smaller on the board behind the counter, but since they were advertising the New Blackened Chicken sandwich that is not breaded, I figured I would try it. There are 2 choices, Classic flavor with mayonnaise on the bottom of the bun or Spicy with sauce on the top and bottom. Both varieties come with 2 pickle slicces, and the bun is toasted and soft. Honestly, I didn't think the spicy blackened flavor was that spicy. I also felt that the chicken still seemed deep fried, just not breaded. The side dishes no longer include dirty rice, but they have rice and beans for a more authentic southern flavor. I don't know if I would reorder that sandwich as the traditional fried chicken sandwich is still better than any other place. read more

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Stopped by Popeyes on Wednesday, December 18th. The food was the best ever, hot, and fresh. Iced tea was excellent. I know they've had some challenges but this was the best visit ever and everything was perfect!! Sergio, the manager tries really hard when he's there. Things seem to go well!! read more

Went there today and ordered an 8 piece family meal, supposed to come with a large side so we ordered the Cajun Rice and were told they do not have any (even though its on the menu), so we opted for coleslaw, we also ordered some fries, the chicken looked like it was cooked a day or two before, dry and tasteless, the fries also looked and tasted as if they had been sitting under hot lights for a day or so, terrible, we will never go back read more

Best fried chicken around!!!!!!!!!!!!!!!! I'm major consumer. Spicy ChickenRed Beans and Rice read more

The man that took my order was very quick. I received my food immediately I was in the drive-through. I told him I was changing from culvers to Popeyes today because I heard they had the healthy oil. The chicken sandwich was delicious. Plus I got coleslaw and a diet Coke I'm a senior citizen so it was a total of nine dollars! 10 out of 10 I give them 10!! read more

It's Popeyes the location I watched being built over a year ago. That combined with the agony of anticipation lead to long lines. Plus the novelty of a brand new spicy and classic chicken sandwich. The lines have since dropped down to normal, along with the fanfare of being the one and only Popeyes within 50 miles has diminished to normal. There is still a lunch rush hour that breaks up around 3:pm. I couldn't imagine going to wait more than 15 minutes for fast food. I've passed up many Popeyes to avoid the lines and ate at their competition. I couldn't imagine how badly people's attitude would be when they are hangry I'd guess even the best meals would be tainted by waiting in a line with other dissatisfied customers. My last 3 visits were excellent. Short lines around 2:30. The staff are quick to take the orders and explain how the combos and sides are ordered. Food 5 served quick and hot The sandwich was tasty I add extra hot sauce for more zing. So far I was happy with the sides . I had red beans and rice, Cajun fries, Cajun rice. As I write this review I'm tempted to go again in-spite of eating there two days ago. Ambiance 5 dining area and restrooms were clean. Service 5 Location 5 Value 4 sandwich combos are under $9 comes with a med drink and a side. Haven't seen any Popeyes coupons yet but. They usually send them in the weekly mail circular or on line order deals. 3/2020 read more

Popeyes Louisiana Kitchen - Fast Food Near Me - Naples, Florida

We tried Popeye's Kitchen for the first and last time today. The combo chicken for $9.39 had very little chicken mostly greasy covered with little favor breading. My wife had a sandwich for $11.39 which was somewhat better. The total with drinks was $20.78 . Popeye's was a very por food value, never to return. I have had much better experience at KFC. Service was average, ambiance sterile. read more

My rating will probably change after the "new store smell" fades. I drove down to Naples as this is my first time trying Popeye's. Coming up to the restaurant the line was so very long so we decided to go to the next plaza (drive thru was 1.5-2hrs long) and walk over. The place was pretty packed, we waited in line for about 25 mins for ordering and had to wait another 20 mins for our food to go. I know all the workers are working extremely hard and I appreciate it very much! There were a few side items which were 86ed, so when we ordered we were told. Had to quickly pick another side dish we weren't really wanting. We ordered: - 2 for $10 deal which came with 5 tenders, 2 sides (green beans and mashed potatoes) and 2 biscuits - 5pc Boneless Wings - 2 extra biscuits - Gallon sized Sweet Tea (I recommend getting this if you are ordering TO GO! Great deal and Sweet Tea is delicious!) I noticed a few kids, I'd say High School aged, who would go up to the counter and make up a lie about how they are missing food and the workers would get it for them. I brought this up to management as I know this is the time unfortunately horrible people take advantage of grand openings. I will say the chicken is really crispy and delicious! Biscuits were very buttery! The green beans weren't my favorite. Mash potatoes were very good as well. I'll give this another month and come back and try it. Next time I will eat in the restaurant so it is warm! read more

Popeyes Louisiana Kitchen - Car line was extremely long, now we wait inside in a long line! - Fast Food Near Me - Naples, Florida

They need more staff on night and they need to serve better food. How is the only one person staff in the whole store? Chicken was not a quality that I paid for. It was absolutely disgusting so was the rest of the meal threw it in the garbage. read more

They just don't give a damn! Wrong order food sucks just like the customer service we ordered original wings they gave us ghost peppers wings I'm super pissed. This Popeyes is the worse fast food to open in Naples read more

Okay fried chicken Spicy not spicy enough Good cole slaw biscuits okay Good choice of sides & ran discounts on line or would be pricy read more

Uber eats order is wrong. every. single. time. It is sooo annoying. Especially when its one of those crazy nights and you order a quick dinner for everyone...and then half of the order is missing...several times!! Yet, the kids keep insisting on ordering from there. ‍ Ok, my rant is over from a build up of multiple missing items all the time, but c'mon Popeyes Get it together!! Oh and sometimes your chicken sandwich is chewy and not edible at all... read more

Very disappointed in this particular store. I am in general a fan of Popeyes having been a fan of the chicken and the red beans and rice for many years. I ordered a e 3 piece combo meal. My review: 1. Red beans and rice were not an option for the meal. First time I have seen that. Either coleslaw or fries only. 2. The coleslaw was actually pretty good. 3. The biscuit while warm was hard and dry. Had been under a heat lamp for a long time. 4. The 3 pieces of chicken (while tasty) were 2 legs and a thigh. All small, fit easily into the very small box. 5. Including tax, almost $11. Terrible value. As an aside, I was the only car in line at the drive thru at 12:15 pm. Wonder why.... read more

Was in line today at 4 PM eastern time. The place look like a ghost town, people messing around no one coming through the drive-through. Seem like people are outside or interested in hanging out then working. And was really truly disappointed with the experience. I waited a few minutes and then finally went down the street to the KFC, which is always good. read more

The worst Popeyes I've ever seen. Chicken sandwich combo, bread falling apart, no non soda drinks available due to equipment not working. 2 little pickles on sandwich. Husband ordered chicken tenders-they were out??? This was our second and last visit! First time had no sandwichs or fries. We waited 45 minutes to here that? KFC up the street should take advantage of being so close and having what you want! read more

Yep I am a fan of Popeyes Louisiana Kitchen! Love me some Popeyes Fried Chicken. This location opened up a few months ago and has yet to recover form the Chicken Sandwich Fiasco. Tonight I got lucky no lines and still I had to wait. Seems the location staff has not been fully trained on how to service the public and the management has no clue on how to operate a fast food restaurant!. Beyond not so good service the chicken was good and the sides even better! I ordered the chicken tenders and to my surprise I actually received a few more than was on the order, my assumption was they were on the small size scale. Red Beans and Rice, best I have ever had, seasoned fries, yummy good! Once they get service down this will be my go to chicken in Naples. read more

Popeyes Louisiana Kitchen - Fast Food Near Me - Naples, Florida

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This is the worst run Popeyes I have ever been too! They never have the spicy chicken!! The Corporate office will hear about how this franchise is ruining their reputation!! read more

Well.....For $14.77 (w/Tax) I purchased the 4pc combo with 1 Side and a Small Soft Drink. You may be able to purchase chicken individually or a combo...but it's not listed on the board. Bad #1 I order Beans and Rice....I am informed they are out! So I pick mashed potatoes....'eh, ok, typical slightly runny mashed potatoes expected at a fast food place. I also ask for an extra biscuit, which they got right (I did receive two) and the top item on their board catches my eye: Jalapeno 6 for $.99. Pull up to the window and my order is already together for me....no real wait. I look in to see a box of chicken with 2 biscuits and two containers which I'm assuming are my sides, and I get handed my soft drink. No receipt. I looked in the bag as I drove away...and I didn't feel like going back and waiting in line to get it. Today's Fast Food Workers: GIVE US OUR RECEIPTS! Just because you don't keep track of your checkbook doesn't mean that the majority of us eating at your grease joint aren't. I like a receipt so this is a mental note to request one should I ever come here again... I drive home (a 10-minute drive) and dig in. Bad #2 Food is eh, warm.....seems as if it had been sitting for a while. I open my items to divvy up with my wife and....the Jalapeno's....are just that! Jalapenos!! I'll take half credit on this Bad #3 (for those keeping track) Most fast food places that advertise Jalapeno's are selling Jalapeno Poppers, which Is what I assumed. I should have realized .99 for 6 Poppers would have been an outstanding deal....to be honest, 6 full-sized Jalapeno's isn't a bad deal either, but its not what I was expecting. Also, if I'm not mistaken, the sign advertising the Jalapeno's shows poppers...Bad #4, I ordered Spicy Chicken and what I got could be consumed by a 4-year-old without worries of a trip to an ER. Definitely not spicy by what Popeyes standard 'was'... The bottom line to my $14.77 combo meal with extra biscuits and ''jalapenos would have rated a C+ if it was priced at $8.99. At $14.77 it's way too much for way too little. A Solid D-. If a Bojangles opened here in SWFL they would put Popeyes out of business in less than a month. Would not recommend this for fast food*. (* food used in a figurative manner as what I got was not what I remember from the Popeyes I'd eaten at years ago....) read more

Popeyes Louisiana Kitchen - Definitely not poppers... - Fast Food Near Me - Naples, Florida

How is this place still open. The drive thru was broken and when I went inside an hour before closing the girl working the register was eating and was pissed I interrupted her meal. I apologized and tried to order but they were out of a lot of things. I get shutting down rather than wasting product but be polite about it. Oh well. staved off potential food poisoning so there's that. read more

I came here today after waiting a few days after the grand opening as I heard people were waiting up to 2.5 hours which is insane! To my surprise, the crazy line of vehicles were still lined up on the main road of Collier Blvd. which is a disaster waiting to happen for an accident. I decided to park across the street and walk in, but the lines inside were just as bad. I highly recommend you come inside and order since the drive thru lines will be a long wait. When it was my turn after about 30 minutes of waiting inside I was greeted though you callus instantly tell the cashier was very overwhelmed and rightfully so. I chose the 10 piece mixed box with 2 large sides and 6 biscuits, 10 piece chicken tenders and a soda to go. The food came out quickly which was a bonus at this point. When I looked at the receipt the order was inaccurate, but glad I had caught it early before I left and regretted it. When I went to the soda machine, the ice maker was completely empty. When I got home we ate and the chicken was delicious! The sides were perfect and buttery biscuits oh so good! Everyone was quite happy and glad they're here in Naples. Though there was a lot to pick at here today and pure chaos to say the least, it's understandable considering due to their grand opening. I did notice management was hustling as fast as they could to make sure tables were clean, orders placed quickly and food out to the customer as quickly as possible! I give them a lot of kudos for that and no amount of staff could've handled the amount of patrons flowing in by the numbers. The food was delicious and will definitely come back once things calm down a bit. read more

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Excellent Customer service. Thanks for helping me. Love your sweet tea and the wings

This place is not managed properly to serve the customers‼ The employees do not know the business and are slow to serve. read more

Popeyes Louisiana Kitchen - a menu for a fast food restaurant - Fast Food Near Me - Naples, Florida

Spicy chicken not spicy at all. Service is nonexistent basically. Has really jacked prices up but quality has gone way way down. For the price, Publix fried chicken is better. read more

This place is terrible. Waited in line for 30 min then the whole line was told "drive through only" Super dirty too, terribly rude staff minus that one older gentleman, shorter, i wish i knew his name, but appears to be a manager or someone who just cares. Corporate has been contacted as this is probably my tenth time having a big issue. read more

Popeyes Louisiana Kitchen - "Yall stand behind the line" yeah popeyes thats right; you are behind the line of any other establishment ever! - Fast Food Near Me - Naples, Florida

Great location! It's relatively new, best looking Popeye's I've been to. Dining room clean and well designed, lots of booths and seating, plenty of parking. Service was friendly and food was prepared quickly. Went there to try the new Spicy Chicken Sandwich. Not as good as Chick-Fil-A's, but a close 2nd, it was excellent. The sandwich is bigger and crunchier than CFA's, same moist chicken, but it lacks the flavor that CFA's sandwich has. Still, it's a great chicken sandwich! Way better than what KFC and other fast food restaurants offer. When CFA is not available or is too busy, you should consider Popeye's chicken sandwich. read more

If i can write a 0 starts I would. Inside was closed at 8pm even though the door says it open till 10pm. I pulled up to the drive through and they said pull up to the window to order. So you better know what you want because you don't a sign to help you anymore. The lady at the window didn't want to be there and has a nasty attitude talking to me. They don't have fries like usual. The bag that we received our food in was so messed up like everything was just thrown inside it and not placed correctly so it doesn't spill everywhere. Overall shitty employees and the times on the door and online don't add up. read more

Wrong order. Called the store. Manager simply said he'd talk to the person. I tried to call Popeyes customer support. Forget it. There is no way you can talk to a real person. Even information you previously gave, they ask again. Everything is automated. I've had a few other issues at this location since it opened. In fairness I have gotten the correct order many times. What gets me is the company makes it almost impossible to raise a concern. That tells me they don't care about the customer. read more

I can't even give one star. Third time in a row that they have given the wrong order. Always order spicy and they give us regular. Order sides and they are always wrong waste of time and money charged 30 dollars and there was not even a drink because machine was broke don't understand used to be a decent place for a chicken fix now even if you ask for something they give you a blank stare. Chicken was very bland and had no taste. Do yourself a favor and scratch this place off your list like we have. read more

Not sure why I gave this place a chance for the 4th time but I can tell you this, never again. Food order wrong every time, and today the chicken was pink and barley cooked. The staff took my food and put it in the fryer for 10 minutes. Shame on me for giving them another chance. NEVER AGAIN. Whoever invested in this particular location needs to spend more time at here and just watch what is going on. Consistently bad service, bad undercooked food, incompetent staff. This business will fail in no time if something drastic doesn't change. read more

Outstanding spicy chicken sandwich! Hot, spicy, and crispy:) the hottie sauce is sweet and spicy. read more

Popeyes Louisiana Kitchen - a sandwich on a wrapper - Fast Food Near Me - Naples, Florida

The other reviewers are trippin. Our family of five came for lunch and the food was really good. The breading was crispy on the tenders and the chicken sandwich was the best I've had. WAY better than any Chick Fil A I've ever had. The service was attentive, and they honored a coupon AND an online special, which was above and beyond...the cashier even checked on us to be sure we got everything- and we did. The order was right. We almost avoided this stop bc of the negative reviews....but honestly, we had a great visit and will be back! read more

Wings with hot and spicy sauce was fabulous. A little sparing on sauce but flavor was great

I'm so glad that Popeyes opened up here in Golden gate lol. I love the chicken, because it's always super crispy, the Mac and cheese is delicious, the red rice and beans are amazing, I live the flavor it has, it's very comforting, and the mashed potatoes are to die for. My son loves the Mac and cheese and I love that he loves it. I'm also happy that there isn't horrible lines during opening hours lol best time to get your food pretty quickly lol. Only took me 10 mins to get my food lol. Thats alot better then an entire hour lol. read more

Popeyes Louisiana Kitchen - 2 piece spicy chicken and biscuit combo with red rice and beans and a coke - Fast Food Near Me - Naples, Florida