I visited on 11/26/18. In the past, the service was terrible & I haven't been back in a long while. This interlude reminded why I gave up! I waited 10 minutes on a very short line. The cashier was just talking & wasting time after the customer ordered. I requested the Large Chicken Chop Bowl & asked for the chicken very well done. The cashier said, "I will try to do that." Anytime someone says they will try to do something, it means it will not be done. The chicken in the bowl was the same chicken they give to everyone. They did not try at all! It looked raw or undercooked at best. The moment I saw it I decided I wasn't going to waste $10 & just asked for my money back. Let's see, food poisoning & less $10 or retaining my $10? Literally all the Pollo Tropicals in the area have horrid reviews. It is accurate. The workers are like zombies, food is dreadful, & prices are high. You can literally go to any fast food place & it all be superior. All of them should be shut down! read more

Rice is always properly cooked! They're fast when they can be (lunch time hours is always busy) but they make up for it with good and tasty food. I enjoy coming to this location. read more

Drive thru has the worst service. Can't even crack a smile. Then when I got home no chicken on my chicken slider! read more

Pollo Tropical - New chicken slider. Guess they forgot the chicken - Latin American Near Me - Boca Raton, Florida

I hate to leve a BAD review in a place I like to go to. This location is horrible. Painfully slow to order. There were 2 people in front of me, it took over 10 min. Disorganized confusion with the employees. They passed my order and served the next 3 before I stepped up and asked. Throwing it together my order was far less then what's normally served. This was a very bad experience. read more

WORST customer service ever. The lady who worked at the window (her name started with a G) screamed at me because I wanted to double check that my beans were on the side. Absolutely disrespectful for no reason. read more

This is the worst pollo customer service wise. The absolute rudest people work here with such a arrogant attitude. They don't do there job and go on breaks and shut down the store when they want. read more

I live in East Boca and this is the closest location to where I live. I have had a lot of issues with food quality and things missing in my take out orders before but I keep giving them another chance. Last night I ordered a grilled chicken Caesar salad to go that when I opened it when I got home I was shocked. The chicken looked like burnt shreds of chicken that was meant to be thrown away. It was inedible. I quickly drove back to the restaurant and immediately asked to speak to the manager. Evalisa was the manager on duty at the time. She immediately apologized and remade our entire order. Everything looked and was amazing and the way it should be. Thank you again Evalisa! I would totally recommend asking for her if you ever have any issues with your experience. read more

I tried Pollo Tropical for the first time a couple says ago, and while it wasn't the greatest, it definitely has the potential to be. Florida is the like the land of chain restaurants so I'm excited to try chains that are new to me. Pollo Tropical came highly recommended by my coworkers so I decided to take a short drive here after working out. I walked in and explored the pretty extensive menu. Chicken is the speciality if you couldn't tell by the name "pollo". And you can get it crispy or grilled. I chose the 1/4 fire grilled chicken with rice and black beans. Sounds pretty healthy, right? While I was waiting, there was an island of sauces including bbq, cilantro garlic (I tried this one), and other specialty sauces. The sauce island looked like it hadn't been cleaned the entire day. There were sauce drippings and used napkins scattered on the countertop. A good number of the sauces were pretty low. And then the number of flies flying around was rather gross. And as you can imagine, the flies were all about the sauce island. So there's definitely a cleanliness factor here. As for the food, it was pretty good. The chicken was very tender and practically fell off the bone. I got a sizeable portion of rice and beans, I just couldn't bring myself to eat any of it inside the restaurant. read more

The people here do not know how to work a drive thru at all. as i was trying to order she was either talking over me or not responding. when i asked her to read the order back to me, she looked at me and ignored me. this place is run by a bunch of children with no common sense. i have never written a review in my life nor have i ever wanted to but this place is so ridiculous. going to drive to the farther pollo next time. read more

Soooooo much better than Mi Pollo Loco on the west coast! I'm drooling just thinking about the roast pork I had. Only complaint is with the platter when you get rice and veggies, I guess they think veggies are just the onion its garnished with and peas in the rice. Also, they seem to have gotten a little stingy with the size of their wraps. Regardless, great deal for some tasty meat. read more

Came here after a long sad day to get quick yummy take out since we had a family member pass away this morning .. was in the drive thru and this woman gets on and is so rude cuts me off every time I'm about to say something .. i said can i please just finish my order she said i got it pull up . I was not done ordering ... smh she's mad so i come to the window and ask if she's having a good day she snatches my card out of my hand and hands me back my card and recipe so greasy .. first of all i did nothing wrong but try and place a order and second of all wash your hands !! I had my mother on the phone in a different state and she was like oh my god what was wrong with her why was she being so rude . I have no idea !! So a different girl brings my food to the window and and i ask for the other lady's name and she said chancel ( not correct spelling ) and then said yea she's crazy it's ok . Umm it's not ok and I'm in the food business too . She laughed and said well that's her .. whatttt it's not funny and treating people like that isn't ok . Then i ask to speak to a manager and i got the ohhh she's not here her name is pitia ( not sure spelling ) smh bad business over there !! The name on my receipt was evaliza . I just still can not get over how bad of service they have !!!!!! I've not even opened my food yet . We won't be back !!! read more

Didn't really know what to expect when I found this on yelp. Turns out it is a fast-food chain. They have a large selection of different combinations of chicken, rice, beans, and vegetables. The combo meals were just over $6.50 each. When I went, it was very busy. The drive thru line had about 10 cars in it and the line inside had about 15 people in it. Since they were so busy, the service was really slow. You can get free refills, but they have the fountain machine behind the counter. We had to wait about 5 minutes to get a refill. Also, we got the Chicken Quesadilla Salad, but they didn't give us the dressing for it. That took another 5 minutes waiting in line. The food was very fresh and you could see them making it right in front of you. I feel like we got a lot of food for the price. Good value and fresh food, not so great service. read more

As fast food goes, this place is not bad . There are a wide range of sauces to put on your grilled chicken. My favorite was the garlic cilantro. Some people have suggested the guava bbq, but it was a little cloying . The half chicken is quite big although the breast meat was a little dried out. But plenty of meat overall. Black beans side were actually my fave. Throw in some jalepenos. Yum. Best of all was the price. I ate well for under $10 and that is what I believe keeps the masses coming. You won't write home about this one, but when the other option is the $30 fish stew at the hotel you are staying at, this is a no brainer. read more

3.5 You can't be a food snob when coming to Pollo and you can't expect lightening to strike twice. Pollo is what we like to consider the healthiest of fast food options when we need a quick bite. Almost all of them have their own horror stories. Like the one on Wiles I'm pretty sure you need a tetanus shot to enter and the one in Delray isn't that much better. However; Pollo has a variety and for a great price too but it is widely inconsistent most of the times. While you have to be a complete and utter moron to opt for ribs here when there is just so many other places that serve true authentic BBQ ribs within the area, their chicken meals are a dandy selection. Boiled yucca with garlic sauce, corn, rice and beans. All that is better than anything fried you can get within minus for surrounding fast food chains. See, you have to lower your standards for a bit and just know what you're about to get into. Sure, you'll see lengthy lines at lunch. The lines here are like getting on a NYC subway system during rush hour. You got all kinds here, construction workers, college kids, the po-po all the way to those creepy dudes who just stare at every female that walks in the place. You know exactly the kind I'm talking about. They usually look like they are painters and they eat the chicken with their bare hands like it's their last meal. Those dudes need a restraining order something serious. The staff is usually friendly at the counter and playful behind it. I rarely see the same people here for too long but all that aside, Pollo is a good quick meal where you won't have much guilt afterwards. The sauce bar is good, but beware it's not that most sanitary place but that guava BBQ sauce is pretty pretty pretty good. Just have patience, expect the unexpected and learn to assimilate when you're in the company of criminals, law enforcement and regular Joes like myself. read more

For a GREAT 3rd world experience: no greeting, no thank you, no receipt, and the WRONG food, this place is FANTASTIC! Last time for me!

A step above typical fast food, you can get a decent portion of veggies with your meal, which is nice. I have always gotten the tropichop bowls. They resonate with me in a special way, because they bear enough resemblance to my beloved street cart chicken from when I was living in New York City to scratch that particular itch. Interesting selection of sauces, unlimited free toppings, decent prices. I've been to this location many times and also to some of the other locations. The food and ambiance are about the same at different locations, as you'd expect from a chain like this. I can't give it five stars, because it's neither as tasty nor as cheap as Rafiqi's street cart chicken in NYC. But it's pretty good, my go-to fast food place if there's one nearby. read more

We visited this location after a Florida Atlantic football game and were thrilled it was open late. Fortunately, the quality didn't deteriorate late into the night. The place was clean, service was good and all the food we ordered was hot and tasty. For a fast food chain, this place is much healthier than most. The meat we had was actually lean and tender, too. And, the mango sweet tea is awesome! read more

Pollo Tropical - Latin American Near Me - Boca Raton, Florida

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Genesis is really bad.... it's pretty obvious that she is asking friend to write reviews for her. It's all 1 star stuff. Then 5 star and her name is singled out. Beyond false rating shilling. read more

This 5-star rating is solely for Genesis. I come to this location pretty often, normally drive thru and I always get the same nonchalant people taking my order with no enthusiasm and would rather be doing something else (I can tell). Today genesis was taking our order and she did a great job not only taking our order with a pleasant voice but also offering us additional items and drinks. I felt like I wasn't a burden, which I loved. Then when we got the window she even told us about a discount no one had ever informed us of before. Now that's customer service! I hope I get her next time. Hopefully management is reading this and gives her a raise!!! read more

I eat lunch here often and the story is always the same. Uninterested employees orders backed up And management does not seem to care that so many people standing around getting upset their order is not ready. People walk in and see the mess and turn Around and walk back out the door. The place used to be great and well run but for the last 6 months it's a disaster. It's a shame because the food is usually good. 1-28-19 read more

I see why this raggedy ass place has 1.5 stars. I ordered DoorDash and they didn't give me my order complete. Bastards didn't even give me a damn fork. Who runs this place? Close this location down! read more

Everytime I try to give pollo tropical a chance always have horrible experience. Have horrible customer service every time. Very rude!!! Do not want to help just keep customers waiting. read more

Do not eat at this pollo tropical. We found hair in our tropichop twice. It's so close to my house which is why we have it another chance after the first time. The first time we just threw it away since we always do drive through it's more of a hassle to go back. But this second time we had to obviously go get something else to eat do I actually went to get my money back. I should've took a picture but I didn't want to even complain. What's making me add this review is the managers attitude and the way she handled it. One of the very nice employees went to show her and she didn't even come to apologize and when she finally came to get her refund I asked her "are you giving us our money back" and her rely was "well that's what I'm doing" and then I asked to see my receipt and she waived it at me saying "well how much did you pay" and then didn't want to give me her name. Which she then finally said it was misty. read more

I was a regular at this Pollo Tropical until 6 months ago. I was shocked when I went inside two days ago. The dining area was filthy, table strewn with food, pieces of paper, empty cups. I waited in line for 15 minutes before I was able to order. And waited another 10 minutes to get my food. The condiment bar was equally as dirty as the floors, and most containers were empty. The servers did not wear gloves when they handled the food. Nor were their uniforms clean. No one spoke or smiled; it appeared everyone was unhappy. I sent an email to Pollo Tropical main office on the same night outlining what I observed. After I'd sent the email, I received a notice that I'd be contacted the next day (I included my name, my email address and my cell number). No one has contacted me yet! What a surprise! read more

This has to be the oldest pollo tropical in south florida as everything is out dated . I was the only person eating inside and 75 percent of tables were dirty it wasnt busy now i know why. Half the condiments were empty when i asked for some i got a look like dont ask for stuff. Not even a soda machine we got to ask for a drink which they cant even get right. Stay away from this location i know i am read more

First time I ate here and I was impressed! I'm a vegetarian, but could pick and choose and make my own bowl. The yellow rice with black beans and veggies was really yummie. I'll definitely go back here. read more

Employees sitting down as all the tables are dirty, 5 people working and the line doesn't move. Everything horrible.

Disgusting. Watched the staff handle and prepare food and left after I had placed my order. The condiment area was gross and dirty. I watched staff drop a bag of rolls into the white rice. It took them several minutes to realize it then just take out the bag and not clean out the rice tray. A woman dropped the soup lid on the dirty floor and put it back on. Nasty. read more

This is one of the worst run establishments I've ever been too. Went in placed a simple order and they managed to mess it up. Forgot to put the fried yuca I ordered in the bag. The chicken looked very over cooked and looked like dog food on my tropichop. The store was also a mess. Condiment station was absolutely disgusting. Manager seemed clueless. I would recommend that corporate comes in and saves this store. It's in a good location. Such a shame that it's ran so poorly. read more

Food is good but the lady running the drive through was terrible today. I ordered the family meal for $12.99 it clearly said on the sign. I asked for yellow rice instead of white and she said ok that's $20.27 after a long conversation nothing was resolved because she could not communicate well and she charged me $13.99 for it. I couldn't bring myself to argue about $1 so I paid and drove away. Be patient if you want to go to this place. read more

Dirty and disgusting. Several staff behind he counter along with a women with a "General Manager" badge on. During my entire experience I didn't see a single staff member in the dining area to clean. This location is absolutely disgusting and a disgrace to the corporation read more

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This pollo is probably one of the worst that I have ever been to. You would think that being in Boca that it would have much better customer service. They had a girl at the register that couldn't understand English. She had to get the manager to order the food for me. When the manager came over, she acted like she was doing me a favor. Then they completely forgot the chicken for my Family meal. Highly disappointed. read more

We went here last night for the first time in a few months and the quality has really gone downhill. The portions have gotten much smaller, the flavor has gotten worse and the prices of course have gone up. I love when prices go up but you get less food at a lower quality. This place has turned into quite a dump over the past few months. I would not recommend this location and have felt sick ever since I ate my small chicken tropi chop. I am done with this restaurant. Too bad. read more

This is the worst Pollo Tropical I have ever been to. No matter how long a break I take from going there its always the same story when I return. The order is never done right, items are forgotten, the chicken is not seasoned and the management does nothing to help the customer. I called corporate to report it but nothing changed. Do yourself a favor and drive the extra miles to the Delray Beach Pollo tropical on Linton Blvd. Its night and day difference. Food quality is great, orders are correct and fast and friendly service. read more

Worst Pollo Tropical I've been too. Really needs better management. I waited 20 minutes for my food, along with other customers, before asking for a refund and leaving. They didn't even question me getting a refund???? They were happy to see me go I guess. Bad thing is, this is my 2nd horrible experience at this location. The first time I had to go through the drive thru due to a broken leg and had to pull off to the side as my order wasn't ready. After waiting 15 minutes in the parking lot I called the store and asked them if my food was ready. They said "yeah, it's been ready. Come in and pick it up". Now that's great customer service...this place is a joke. I will never go back and it will be a while before I consider any Pollo. With restaurants like La Granja I don't need Pollo. 1 star because I have to. read more

Probably the worst "Mexican" style food I've been to in a while. First off the cashier had the worst accent and horrible annunciation that I could barely make out what she was asking me. It wasn't even busy yet they manage to screw up our order by not providing one of the meals my group ordered and they forgot my unsweetened mango iced tea. The food was not hot at all and so much for chicken quesadillas it was like a knock off chicken burrito from Taco Bell except it tasted worse. Overall I would not come back here unless I wanted a unsweetened mango tea (yes they offer it sweetened too) because that was the only thing that I could swallow without feeling like I have to throw up. Now after somehow managing to eat a portion of my garbage tasting food I feel sick to my stomach. Do not come here, ever! read more

I ordered the chicken quesadilla wrap and it was so delicious! My favorite sauce is the cilantro garlic - it's yummies. My husband enjoys the rotisserie chicken, the table was clean it was sticky. Overall , we will be paying a return visit! read more

I go there all the time because of the convenience of the location and the girl at the window is rude every time... roles her eyes anytime I ask for sauce for my tropichop. And does it in my face. Just rude and bad customer service. My boyfriend had mold on his bread from the chicken sandwich just yesterday. Just utterly disappointing overall. Terrible. read more

Slow for fast food. Inefficient when employees monitor trainees but the rush line gets longer and longer with available registers unused. Stupid as the menu upgrades and options on the big colorful display remain unavailable according to the person taking orders. read more

The lack of effort by the staff at this location makes me never want to eat here again. I paid for the half chicken. That includes one piece of white meat and one dark with a small wing and 2 sides.They gave me two pieces of dark meat and acted like that was normal and they didn't know our care about what I was talking about. read more