Yesterday I was at Pollo Tropical in Boca Raton, and I saw a lady working at the front named Yoenia. She was working everywhere, helping everyone, and always being very respectful to every customer. She was so kind and professional. I have never seen someone work so hard and treat people with so much respect. read more

The best pollo tropical in Florida! Excellent service and delicious food!! Near to the beach !!!

Pollo Tropical is a great chicken joint. No frills, just good chicken. They have other options on the menu too. The sides are nothing fancy, just good home Latin cooking. I like the black beans and yellow rice. The prices are definitely pretty cheap for the amount of food you get. On Mondays they always have the family meal for $19.99, and if you sign up for the rewards program, you usually get it for $15.99. The only thing is I recommend you go during the peak hours, just order on the app and it's usually faster. If you go on the off times, sometimes the chicken has been sitting for a while and is dry. read more

One year later and this location is still making mistakes. I ordered the Coconut Shrimp Salad with Rice (exactly what their website labeled it) and they did not give me any rice at all. The shrimp could have been better. They were hard. Guacamole tasted like it came out of a plastic bag. Lettuce was a little dirty. Prettier than it tastes. This location needs work on their service. Poor service. I don't understand how simple ingredients are always missing. Also the employees here have a terrible habit of burning holes in the styrofoam boxes. Whether it's from a spiking hot foot items or completely melted from a hot area I don't know. All I know is that their attention to detail needs a lot of work. read more

First time at this Pollo Tropical in Boca Raton, FL. The drive thru was empty but decided to go inside to order 4 meals. The cashier was polite but confused, so it took some time ordering but we finally got it all right except forgot the black beans on one of the TropiChops. It never goes smoothly when ordering at any Pollo location from our experience. We took the meals home which were packed perfectly and lids were tight. It was around $50.00 for four meals and drinks which is a great price. The meals were still warm and delish. read more

See all

Always love pollo tropical! The closest one for me is the one on federal. This place is clean, the ladies at the counter are nice and friendly! When I said the cilantro sauce is my son's favorite she added two more! It's a family food that never gets old - the original family chicken rice and beans! read more

See all

The he place was full of smoke when I walked in. I still smell the place 3 days later

I returned back to this location due to my first experience there, it was just as good as the first visit. The food was fresh, and it came out fast. Overall, I really enjoy going there for lunch. My coworkers loved it also. read more

Unfortunately, over the years, this place has been on a steady decline. Today it took first prize as the worst meal I ever had at this chain. This one was on Federal Highway in Boca, my first time at this location. We ordered the six-piece shrimp with a salad and no cheese. We went to get five shrimp and a salad with cheese. When we initially ordered the food, we were specific about the cheese. We overlooked the cheese until we sat at the table and started eating the shrimp. When I questioned that at the counter, they said, "Oh, I don't understand why" They proceeded to dig up the shrimp from someplace and provide us with the sixth shrimp. The other order was half a chicken with black beans and rice, a simple, straightforward request. Well, don't you think they messed that up, too? They brought the order out with just the black beans but no rice. Nothing end of itself is critical, but when you combine everything together, it shows a total lack of competence in the staff. I found that to be the same as the other location in West Boca. Now let's get to the food! The shrimp tasted like it was reheated and disgusting; the coding of the shrimp was removed, and the shrimp was consumed without the coating and still didn't taste good. The chicken was horrible, and it was a dry taste, like it's been sitting out for a while and you needed water to wash it down. I love this chain and have for years, but I believe that the clock has run out, and I'm not sure if I'll ever go back again. read more

See all

Bryan our server was very attentive. He told us about the family meal and was very friendly. Food is always warm and the chicken is really delicious. read more

Stay away from this Pollo tropical it's a rip off. They barely give you any meat on the tropic chops. Whether you get steak or the Ropa Vieja. You will get ripped off big time you'll also be hungry because there's barely any meat in there. And the employees are arrogant, and they treat customers like shit. read more

Pollo Tropical - This is what I got for $11.00 Where is the beef ? Scammers scam - Latin American Near Me - Boca Raton, Florida

I had placed an order at 10:34pm, which was supposed to be ready at 10:44pm. I went to the store and they had told me that there was no order under my name. I had showed the employees both the confirmation in the app and email. They kept saying that they didn't see an order under my name and when she repeated the name to the other employee, she had started on an order, so i assumed it was mine. 20 minutes went by as i kept looking at them to call my name, they just kept repeating it over and over again to each other. Then finally i got up to them again asking, they ask for the confirmation, i then showed them it again, they then said AGAIN that they did not see it. It took getting the manager to look at past orders to see that they had already "completed" it. When the manager found it, she was gonna start the order, but then one of the ladies grabbed a 1/2 chicken that had been sitting there for at least 8 minutes already and then put my rice in the box, then she went and got my yuca bites. I think she had started my order then "completed" it but never finished it. After she finished packing it up, she asked me to repeat my order back to her as if i faked putting in an order. I LOVE Pollo Tropical and I have never had a horrible experience until tonight. Very Unhappy. read more

Yelp should have the zero stars option ! this place is the worst of the worst !!!! The cooks and the manager are beyond words when it comes to terrible service. Food was served cold and when we told them to reheat it, they said they didn't have how to. I guess the grill itself is just for decoration! The manager said she could not change it for anything else and just to eat it cold ! The most disgusting place ever. Hope the owner reads this and doesn't act surprised when this place goes bankrupt. Terrible food and terrible service. Thats why all the reviews are negative !!! read more

I really like their food here but this location is a complete cluster f*^# Waited 15 minutes in line bc the cashier had to correct drinks. There's about 8 ppl working and no one else could help with drinks ? I'm dumbfounded of the whole line of process here. Just wait for drive through bc it was quicker than coming inside to the shit show. Super late to get back to work and it's after 2p No bueno read more

The restaurant is pretty average, probably a 3 star HOWEVER the Manager Eva is a 5 star woman! I went there tonight for dinner and went thru the drive thru and the woman that rang up my order overcharges me so I asked for a Manager. I could see the Manager as she already had made eye contact with me to let me know that she would be right with me. I was charged a different price than was was listed on the drive thru menu. I thought they had just raised the price and had not taken the time to update it. The truth was the woman ringing up my order had over charged me. Eva promptly took care of it and I was given a free meal. She had me pull over so I didn't hold up the line for the folks behind me. I saw her quickly coming out to return my debit card and on the way out she was helping yet another customer. Eva was hustling and my hope is that her manager will see this review and reward her! read more

I really dislike giving bad reviews but WOW A few years ago I moved back to Boca. This was the closest pollo tropical and... disappointment is what happened! It isn't even really the food that is the problem. I do think this place has gone down hill with the food. I feel it was better years ago. Maybe back in the day it was made with love but now no love. It is decent food but not as good as it used to be. The problem is the service.... well lack there of! The service is horrible. I love language. I think it is amazing to know two or more languages but when I am saying what I want off the menu exactly from the menu and you don't understand English.. uhm.... and you have to keep asking another co-worker to help understand and that co-worker is throwing a fit because so many of the employees don't understand English, well it just made me super uncomfortable because then I was met with attitude. This was my second visit. (this visit was inside) The first visit was about the same (drive thru). The wait was super long and most of the order ( my fault for not checking while in line) was wrong. Missing items. Bad attitude. This location is a no go for me. I gave them a second chance and..... yup not going back to this location! So sad :( read more

This place is a three ring circus They really need to charge for admission just to watch the circus To be honest with you it was funny to watch but very aggravating to wait they were 10 minutes late on my mobile order and they didn't even start making it until I showed up to pick it up if you're going here for lunch I highly recommend you not to this place is a real joke read more

Place is terrible. They turned down business. As a business owner, that's pitiful. Imagine "not having enough chicken". Don't suggest it to anyone. Place also didn't look like it had a good ambiance anyways. read more

Don't come to this Location! Just ordered here a few min ago and they messed up my order 3 times! I told them no beans and the went ahead a still put beans on my food went back and told them it was wrong and continued to put beans the 3rd time this happened they decided to just take the beans off the food and give me the same platter with bean sauce everywhere... horrible service never coming here again. read more

I WISH I COULD GIVE THIS ZERO OR NEGATIVE STARS. this was the absolute worst fast food experience of my life. I wasted about 20 minutes of my life trying to get food from this location today. First off I started by going through the drive through and when I ordered they told me I needed to go inside for some reason. I parked and went inside, in the middle of ordering the one worker taking my order left without saying anything and was gone for a few minutes. She brought back the manager, none of the workers spoke English and it made everything extremely difficult. None of the other workers in there were willing to help or answer any questions. I had asked for sauce on the side and they had acted like it was such a chore to get me sauce. I tried calling the toll free number to let them know and no one is answering. I will never be coming back again. read more

Doors were locked and was told rudely to go through the drive thru then no one answered. Went back to the door and guy yelled and stated go to the drive thru. I stated no one answered and he just shrugged and walked away from the door. Worst place to eat. read more

I have been to dozens of Pollo Tropicals over years years and this one is far and away the worst- consistently. It is chaotic during lunch time here. Horrible food, horrible service, horrible attitudes. As if there is no management in this location. Stay away, or go during off - peak times. read more

First off rude employees I live right behind here literally 400 feet I drive 20 mins away because this is the worst pollo I have ever been to. Decided to come here tonight, both orders are way off, the food is cold, the yuca tastes like it was cooked yesterday kept cold and re fried this evening, worst experience, if I could give 0 stars I would and. Can't even get someone on the phone to complain about my food. Funny how little these people care about their jobs in this time of the worst economy we have ever seen. read more

Pollo Tropical - Stale old fried yuca - Latin American Near Me - Boca Raton, Florida

Wanted to compliment Jennifer Saperstein who is head of catering at corporate PT. I had 11 people for dinner last night and Jennifer helped me plan the menu and facilitated the delivery (free I might add)!! Food came hot and delicious. I ordered for 15 and had plenty of food. Everyone really loved the food and had a ball making their own TropicaChops. I will definitely use them again. read more

Ordered a four item delivery order and received only one! When I called to ask where the rest of my order was I was informed that "unfortunately we can't send you your order." What they can offer me is some sort of coupon and not a refund of my money which they so happily took. Why would I want coupons to order food from an establishment that apparently can't read? Sure, let me go order a whole meal and only receive a fork. I don't think so. Yes, the person on the phone apologized but it was some corporate template bullshit. Blah, blah, blah. I will never spend my hard earned money on these people again, obviously. I could have been nicer, but I was left hangry and poor. read more

Terrible location Missing food in big orders They don't answer the phone EVER Spend a lot of money $50 on every order Not to be missing items read more

Genesis was an absolute PLEASURE. She was so fast and amazing at multi tasking. Yummy and quick night snack.

if I could give a lower rating I would. so extremely disappointed in the place. we came hours before closing and they told they did not have any food but we're laughing at us as we walked out. extremely rude and if you don't have food why are you open? read more

Really bad customers service my cashiers was in a bad mood or maybe she wants to go home please put people in the from with a nice smile

My boyfriend ordered 2 tropi chop bowls with grilled chicken and when we got home we noticed one literally had no chicken in it. It's POLLO tropical. read more

Very shitty service. Nicole B. got it so right. The drive thru employee is Yveta, employee #329667. She is BY FAR one of the worst, most unpleasant experiences I've had in awhile....I guess I'm way too spoiled by ALL Chick Fil a's consistent, A1 customer service. I'll just keep spending my money & eating there. I won't be going back to this Pollo. read more

I go to Pollo Tropical less and less often because of poor service. The food is good though. I had to run an errand in Boca on 8/11/20 and was hungry,so.....It was the beginning of the lunch hour and they had no coins for change, none. I asked if they could check the register by the drive through. The cashier asked a person (possibly a female mngr) that didn't bother to turn around and mumbled no. There are 2 banks w/in 100 yards and they can't get change. Painfully poor planning and service. I won't be back. read more

These people must really hate their jobs. I used to live in South Florida (Miami) and loved Pollo Tropical. I was excited to have it on this visit. I've never been so uncomfortable ordering food in my life. This goes beyond rude. The woman didn't greet me, didn't ask for my order, wouldn't look me in the eye. I'm not super familiar with the menu since I haven't lived here for years. I ordered a half chicken with two sides and asked for plantains as one of the sides. She just said, "that's not a side," while looking somewhere else. I just quickly chose another side because, like I said, I was so uncomfortable. I realized later I could have just ordered the chicken with one side and gotten the plantains in addition. I wanted to order them later, but didn't because I just didn't want to deal with ordering again. I don't know what they do to these people to make them act like this, but it must be a terrible place to work. Also, the chicken had the crap cooked out of it and tastes like it's been sitting around for hours. read more

This is my local Pollo Tropical, and usually I don't have much problems. They have mistaken my order sometimes but a very small amount of times compared to the many times I've came here. However, the other day I came in with a couple friends and we decided to eat there. (Usually I do drive-thru). And I did not have a good experience, neither did my friends. They all kept saying, "this is the worst pollo I've ever been too." This was said, because the cashier, Girlaine, was the most unfriendly, unapproachable, and monotoned lady. She had no response to us, to where we weren't sure if she could hear us. I repeated my meal a couple times just in case, and in the end it was wrong anyways. It took 10 minutes to get a refill on our drinks or waters, and it also took forever for our food to be ready. We were probably at pollo for an hour and half which includes us eating, but having to wait for each other because everyone got their food at different times with a good amount of time in between. One positive thing is that their food is good, taste the same to me as any other pollo. The parking isn't bad and sometimes the drive-thru line is crazy!! read more

Pollo Tropical - Sauces - Latin American Near Me - Boca Raton, Florida

See all

AVOID! I am a long time pollo tropical fan. I'd say most locations usually offer good services and food is what you would expect. This location is something else entirely. I've been to this location over 6 times, each visit my opinion of this place got lower and lower. The service is my largest complaint. Rude workers who seem to not care about the customer, can't even be bothered to smile or exchange pleasantries. They also act bothered when I ask for extra condiments and sauces with my meal which is one of the reasons I like pollo tropical. I always get the same meal but am sometimes charged differently which is annoying. Seems like they're just mashing buttons back there on the register. On my last visit I had a young lady (Yvetta) who had a difficulty understanding my order and there was definitely a language barrier, however she was extremely rude to me when I informed her my 5$ meal doesn't cost 9$ (which she wanted to charge me.) After requesting a manager she got another employee who I could tell was NOT the manager, employee #2 didn't speak or look at me but fixed the pricing error. Finally I got my food at the right price and when I requested some condiments the window was slammed in my face. Chicken was underwhelming and over-cooked anyway. Will take my business to another location. Shame. read more

Came to order food from the drive thru on a Saturday afternoon. Employee took our order with a very rude tone. Went to the window said hello.. and nothing! She just ignored us and flat out told us what we owe. I asked for the food to be fresh, and she just ignored us..... what kind of customer service is that?? I have never seen anything like this before. By far the worst experience ever. read more

I had the worst experience at the pollo tropical at Lincoln Blvd in Delray Beach. Their mistake by forgetting items in my meal, I called and was asked to come back in and the manage Maria or Vanessa would take care of the issue. FYI dont do that - the manager Vanessa is very incompetent, cant believing she is a manager.....Maria was not much help either You would think that businesses strive to at least seem considerate about the issues customers face, she was very belittling, confrontational and seemingly to lack basis comprehension skills. My worst experience at Pollo Tropical by far.. Corporate or their general managers needs to re-train their store managers on how to deal with customer issues.... read more

If i could give this no star I would so I'm eating my tropicchop and I find A piece of black hair in my FOOD....I don't have black hair I almost threw up never again am I going back the lady at the drive threw was so rude and our order was not even correct read more

Pollo Tropical - Latin American Near Me - Boca Raton, Florida

Nothing like half a chicken Who do they think they are fooling? They cut half the dark meat off the leg and then sell that separately! The chicken was horrible and dry, the ribs horrible and dry. read more

Pollo Tropical - What a mess - Latin American Near Me - Boca Raton, Florida

Outstanding Service. In the middle of the Coronavirus scare I placed an online order and had it at my door in 25 minutes. Couldn't ask for more. Please be sure to give an extra generous tip (can be included on your credit card order). These kids are on the front line too....and use their own gas. read more