I am giving this restaurant a 5 because I can't give a 10!! My wife ordered the empanada trio with the plantains. They were hot and fresh!! There was plenty of chicken filling. We are in the area for her doctor's appointments which are coming to an end which now saddens her. We will definitely be back and be looking for another one near where we live!! read more

I went in to use the four piece combo meal coupon that was sent to me in the mail. Staff was very welcoming when I walked in and the places looked really clean. I took the food to go and it was still warm after my 15 minute drive. The chicken was crispy and seasoned nicely and the plantains were cooked really well. The coleslaw was ok. I got a drink with the combo. I wanted the raspberry tea, but the machine seem to not be working so I opted for something that looked like it was Sprite but did not taste like. All in all I would go back to try something else. read more

Pollo Campero - 4 Four Piece Special Plantains Coleslaw - Latin American Near Me - Houston, Texas

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First time ever to Pollo Campero, and will not repeat. Went on Saturday at 12:30 pm via drive thru, not busy at all. Felt rushed, I ordered 3 piece with rice and dinner roll, but got broken pieces of tortilla instead. I also order 6 pieces of nuggets, didn't get any sauces nor offered any. On the receipt, it said buffalo but got 3 packets of ketchup instead. Do yourself a favor and just go to El Pollo loco where food is consistent and service. read more

Pollo Campero - Broken tortilla - Latin American Near Me - Houston, Texas

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Had a craving for some empanads, and you can't best getting 3 and a side for under $8. I got plantains as a side they were sweet and cooked well. The empanadas are flavorful and perfect for a snack. read more

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Workers are all just kids that don't know how to serve customers. They are always playing around and can't make food on time.

This place has deteriorated a lot, much better before. Food was bad, rice super dry and crunchy, Chicken is dry and cold. Service was slow. It took 30 minutes to get my food read more

I have to give this spot five stars. The moment I walked in I was greeted. I place my order and it was ready in a matter of minutes. I ordered a family combo to go. It was lunchtime and I was hungry. I decided to open the box to enjoy a single piece. As I was eating over a napkin one of the employees kindly came over with a plate and silverware. And told me to sit down and enjoy shout out to my boy David. For making this experience, memorable and for providing amazing customer service read more

Everything was 100% great food was awesome and service was the best, friendly, nice and accomadading. The place was clean nice and awesome. It was clean . read more

I should start out by saying I didn't get to eat there, but the customer service was amazing. I tried to place an online order for a Campero Bowl, and they called me within like three minutes after placing the order to let me know that they were out of some of the ingredients and we're not able to make the bowls right now. She advised me to cancel the order online. *ps the 2 restaurants next door had signs up that said City Issue no water so Im assuming thats why they couldn't provide my request* It didn't allow me to do that so I called back and hit the buttons to speak with customer service. And the lady I spoke with had a personable attitude and positive and quick in solving the situation. She confirmed that she had my order information and then she was going to reach out to the restaurant location and put me on hold. within three minutes.,She was back on the phone with me letting me know that she canceled the order and has already processed the refund & confirmed the amount of refund, then apologized for the situation. So while I am still excited to try their food when they are back in stock, I was very impressed with the customer service. Because you don't get that anymore, especially not at a fast food restaurant. Very professional!! it was so easy to get the problem solved that I am going to definitely be giving them a second chance, so they are losing one star just because they were unable to provide my food. read more

I really hate when I go to a restaurant and the food was good then you go back now the food has gone from good to bad. I went here expecting some good fried chicken and what I got was old food that was probably sitting around for a while. I will not be coming back. read more

If I could give this location a negative -5 stars, That would be the perfect rating ! ALWAYS ,always out of food and BAGS!!! Just Horrible service and constantly getting the orders WRONG and never answer the phone (I'm not sure the number on the receipt is even real' it's just a Voicemail ).... Today will definitely be the last time I ever go to this location in Katy. My advice, CHECK YOUR ORDER because they are not . read more

The management in this location is trash. They never have chicken ready and will just flat out refuse to make the grilled chicken some days. No matter what you order they never just give it to you in the drive thru and ask you to go park sometimes promptly forgetting about your existence so you have to go inside to ask for your order or go through the drive thru again. My guess is their drive thru is on a timer and they are supposed to keep it under a certain time per transaction but they can't because they never have any chicken actually ready. If you can't manage a drive thru properly, don't have one. read more

This location NEVER have fry chicken... This is the 5th time i come to buy a fry meal and they always say they don't have any left... i feel like they just don't want to make it its ridiculous, and when they finally do have some, you have to wait like 15 minute... what kinda fast food restaurant is this. read more

If you looking to satisfy that urge for chicken but need a healthy option, then be sure to give Pollo Campero a try. I stopped in for lunch with my dad who is following the keto diet. He was able to stick with his diet due to the availability of options like baked chicken and unsweetened tea. I, not currently following a low-carb diet, opted for the camperito meal deal. For under $7, I got 9 camperitos ( think chicken tenders that are about double the size of a piece of popcorn chicken), fries, and a roll. I also got a medium drink for about $2 with free refills on any of their drinks. Their drink selection has all of the normal choices of soda including tea. The best thing was that for the price of the soda, I was able to drink all of the horchata I wanted! There was also a mango juice option. PS, the horchata was so good that I got a second glass of it. The food arrived quickly and with a smile. What took me by surprise was that despite the fast food feel of the store, the food was served on real dish ware with real metal silverware. Definitely classed up the lunch experience! Plus the booths were very comfortable, making this patron very content. As for the food, the chicken was fantastic! It wasn't over cooked at all and the breading was crispy. I had the Campero signature dipping sauce which reminded me of Chick-fil-a sauce due to the tangy, creamy nature. I took a star off due to the unimpressive sides that accompanied the chicken. The fries, while cooked well, were nothing super special. They strongly reminded me of the big bags of fries that I have bought from the grocery store and fried at home. The rolls were also clearly from a bag of rolls. There was nothing screaming Campero twist to them. They were not even warmed. A little disappointing. Overall, come for the chicken and horchata which is reasonably priced. Maybe if they up the quality of the sides, this restaurant can really take off. The staff was very friendly and the store was very clean so the bases are covered from that end. read more

Pollo Campero - Latin American Near Me - Houston, Texas

Fairly new at the Katy fast food scene this location is one of the newer one for the chain that been around for while. This place's located off the busy road of fry road and it is very easy to missed if you a fast driver like me. The parking is very tight is a very small parking lot. The chicken was very good. I ordered the three pieces combo. You have a choice between fry and baked. I ordered the baked one, the chicken was full of spices that combine with fresh lime they give you, it is one of the best chicken I taste in a long time. The place is fast casual means, you go up and order , they give you a number, then they bring you out the food. The service is it is what it is consider it is brand new. What I didn't like was ten minutes before closing on the Friday night they put away the napkins. That kind of ruined the experience. That been said I will be back for more chickens. read more

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Very good chicken and sandwiches and wings and lots of sides to choose from. Including plantains.

Hair in the food, employee had extremely dirty nails, the order was wrong. The food ended in the trash!

We ordered waited 15 min and other customers came in and got served immediately they ended up whit our order they took it back in worker came out and apologized and sed they would give us more food and the table of 15 people still got served first ended up waiting more then 40 min more for our food and still managed not to give us all out sides and napkins shitty service never coming back yall had one job shit crazy read more

Boneless wings? GOOD. Empanadas? EVEN BETTER. As a Salvadoran that has had the real deal back home I can vouch that their recipe is pretty close, I was beyond surprise to say the least. The only item I wasn't convinced with was the yucca fries, they barely had any yuca and were too crunchy with no flavor. Definitely needs improvement on that. Their sides are not so generous either, I got a side of beans and the container wasn't even filled half way (hence the very little portion on my plate since I was splitting the food with my coworker) read more

Pollo Campero - a plate of food on a table - Latin American Near Me - Houston, Texas

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Overpriced, it is like a copycat of El Pollo Loco, but El Pollo Loco is better. The employees are nice, but the food is not good.

All the workers are simply fooling around. Taking over half an hour for chicken! My poor little sister just wanted some chicken for her birthday. read more

These people microwaved a grilled chicken and served it to me. It took 10 minutes for me to get my order. For 11 dollars I could've gotten food of better quality. I knew I messed up when I drove past Chipotle. Two words: never again. read more

Too expensive for lemon flavored chicken. This is what $18 will get you (see pic). The same for $8 at Popeye's & a real biscuit. You get one tiny bread roll, like the 24 pack you get at Walmart for 99 cents. You get ONE. Is this a Mexican style restaurant? Why no rice, refried beans, pico de Gallo, jalapeño peppers,...etc. The lemon flavored chicken has no Mexican flavor. This place is worse than pollo loco if that's possible. Who is responsible for making these fake Mexican places? The owner of Boston Market? read more

Pollo Campero - Latin American Near Me - Houston, Texas

I thought I would enjoy some fried campero goodness, but was unfortunately greeted with a lump of coal. half my fried chicken order was way too over fried. the chicken was like leather cowhide. there was no one eating there when I picked up my order, now I know why. wont be ordering from this place again. read more

This is not the first time that I order mixed and get the dark pieces, but this time it was different. I opened the box in the car and went inside, I told them what happened and I was asked if I had touched the pieces, I said no. Now I wonder why was I asked that question, is it for the pieces to be given to some other customer? I can't trust the way food is handled anymore. read more

I'll give the chicken and it's flavor a otherwise, the organization, correction of orders, customer service and drive through experience still needs improvements. read more

I ordered the family meal of extra crunchy chicken with a dinner roll, yucca fries, & street corn salad. The yucca fries were the perfect combinations of crunchy and soft. The corn salad has pumpkin seeds which was a surprising twist. read more

Pollo Campero - Chicken with yucca fries & corn salad - Latin American Near Me - Houston, Texas

Tried this chain for the first time after moving back to Houston. Had the half chicken special with 4 pieces of fried chicken. The fried chicken was amazing. It was moist and juicy ESPECIALLY the white meat which is not easy to get right. The breading was light and crunchy, and well seasoned not so bready and chunky like at KFCs. By far better fried chicken than KFC, Churches or Popeyes. The sides were surprisingly good. The mixed corn was light yet flavorful with sprinkling of a decent quality cheese. The Yuka fries were large but fluffy on the inside and crunchy on the outside and seasoned with a very nice flavor, not just salt. I'll have to come back to see if this was a fluke, but it's by far the best fried chicken and fries I've had at a fast food joint. To top it off, though I took my order to go, the inside was clean and more modern casual looking than most fast food places. I would come back and eat in next time. read more

Was excited to try this new place since it's recent opening in Katy. I ordered the grilled chicken salad which was fresh and quite tasty, not bad for $8. Hubby, ordered 8 pieces of mixed chicken with an order of mashed potatoes and gravy and a cold corn salad for $21. While the chicken was wonderfully flavored, the mashed potatoes and gravy were bland. The gravy lacked any flavor at all, it basically tasted like cornstarch. The corn salad was a concoction of corn, cilantro, cojita cheese, sesame seeds, peppers, and spices served cold. Nothing to write home about. All in all, I rate them 3 stars for the great tasting chicken but, that's about it. read more

Pollo Campero - Latin American Near Me - Houston, Texas

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I had lunch with my mother and 8 month son and had an amazing time. We had the grilled chicken, yuca fries and plantains taste has was amazing. The restaurant was extremely clean and the service we received can be compared to a high end restaurant. We had restaurant employees come up to us multiple times asking if we needed anything and picking up trash. VERY satisfied with are whole experience we will be back. read more

Pollo Campero - Pollo campero - Latin American Near Me - Houston, Texas

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I really love the service I get from Misael every time I go there He has helped me with my orders, perfect costumer service I highly recommend Pollo Campero read more

Their grilled chicken has the best flavor. Also, I love their plantains. The staff is very nice.

I emailed social-us@campero.com and no one has replied to me or even called me about my complaint. Went in today for my son to pick up his check and Robert stated it's not ready and he needs the "training" shirt back. When I spoke to corporate (because I had to take matters into my own hands) they stated the check would be ready today and that they didn't need the shirt. Get it together people! read more

I order here regularly via the app and the pick up is always easy, and the food is always amazing. The flavor of the chicken is really phenomenal, and always cooked perfectly and juicy. Everything here is great! The people up front don't always speak English, but that's how you know that food is about to be good! read more

Food was not good at all The clerk was in his phone for 7 minutes before a knowledging our presence Not coming back read more

Listen up store owners and managers. There are certain things at happen in business beyond your control.. but customer service is ALWAYS going to be #1 . I decided to try this location for the 1st time and went through the drive-through. The girl seemed very impatient as soon as I told her that I would need a minute to look as I hadn't been there before. She immediately suggested that I get the family meal.. And I said yeah I was looking at that and she immediately rang it up and it popped up on the screen and said OK is that it? I said well I'd like to look at what the sides are and proceeded to ask a few questions.. Her whole attitude was just very impatient and not friendly at all.. When I got to the window I found out after paying that they were out of yuca and out of tortillas. Ok.. they suggested that I get mashed potatoes and rolls.. If I wanted mashed potatoes and rolls I would have gone to one of the 3-4 OTHER chicken places within a couple blocks. I thought I was getting some kind of south American food here. So anyway, they sub'd in some other sides for me and I asked for several comparo sauces - and honey mustard as I did spend $30 on a family meal. They girl handed me my bag with a "Here you go" ... I said is that it? She said Yes and closed the window .. No "thank you " or anything. And I'll tell you, THATS what irritates me the most. Out of a couple of your MAIN things ? Fine. But the lack of customer service? Unacceptable. Teach them how important this is or you will not last long in this location. Oh, and my sauces? I got one tiny cup with about 2 tablespoons of sauce in it.. for a FAMILY meal. Btw.. the chicken is fantastic! (But you can tell what made the biggest impression on me ) read more

This chicken is so good, that I had to pick myself in case I was dreaming! Everything about their meal is just stupendous! 100 stars if I could! ;) read more

I thought I would try it again because I had a coupon on my app. Get to the register and it was told to me that there system isn't equipped for it to be used. That has done it for me. Won't be coming back!! Those of you who have had a great experience, enjoy. Not me. read more

The place is clean, has a different taste but it's good. The fries weren't hot but they were good since my kids ate them still. The beans do taste like Chilly tho all i needed was a hotdog bun and a wiener. read more

Pollo Campero - Latin American Near Me - Houston, Texas

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1st time trying.I notice a tangy taste with the well seasoned spices. Loved it .My family and I would go back.