Wow, I have not had any problems with Pointe. The technicians have always been polite and our bug issues have been well taken care of, inside and out. read more

I had to call for service on a problem with ants in my family room and Pointe Pest Control sent a technician (Albert) the very next day. He surveyed the problem and applied the necessary things to control the problem. Albert was very polite and respectful of my home and that is just one if the many reasons I continue to use PPC for all my pest problems. They are the best. read more

Pointe does not honor their 90 day warranty! I contacted Pointe for bedbugs on March 3, and they stated they would have someone at my house March 5th for treatment. I called Pointe because their website stated they honor a 90 day guarantee. They heat treated my home but I had to call them 4 days after the treatment. A very nice exterminator Jesse, came out and stated he didn't see anything. I called them again the following week. The manager who came out stated he found bugs on the sticky traps, but he didn't know what they were. The following Tuesday, three weeks after the treatment, the bedbug amount in my home had tripled. I was up all night. The itching was so severe. I could not be anywhere in my home without getting bit by bedbugs. I called and spoke to Anna. She stated a technician would be at my house Saturday the 28th for a heat treatment. I explained to her the emergency that this is for me. I have a lung disease, and the bedbugs are causing my breathing to be worse than normal. By me not sleeping, is decreasing my immune system. With this corona-19 virus going on in the world, I can not have a lower immune system than what I have. Saturday the 28th, no exterminator came. I asked why would Pointe take my $2,000 for a treatment that I didn't need? Why wouldn't Pointe have a process that if the bedbugs were not seen, to advise to the customer no treatment necessary? He stated he was called to perform a heat treatment to my home because I called and stated I have bedbugs. Jesse did not get all the bedbugs with the treatment and I stated that to him 5 days later. I had numerous coats in a closet that should not have been left that way for the treatment. Jesse never told me to remove some of the coats. I had numerous jeans folded and stacked in my bedroom closet that had bedbugs in them after the heat treatment. Jesse should have told me to remove some of them. Now Pointe will only honor their guarantee if they see bedbugs. They had no problem taking my money when they didn't see any. I explained to Anna the manager why would I make it up that I'm getting bit by bedbugs and that I have bites all over my body? Why would I want to have my house heated to 130 degrees when I don't need to? read more

We have used Pointe Pest control for over two years, and have been very happy with their service. The technicians are timely and friendly. I especially like that they clear away the cobwebs on the outside of the house. We like being bug free! read more

John is wonderful. He is prompt, very thorough and answers all our questions. Thank you!

I agree with all the other reviews. This is the worst company. Not only did we have to call them back several times because they did not treat our house properly or completely but they also have the worst customer service. Specifically PRINCE who is the manger of company was extremely rude. Pointe has not concept of customer service and they will continue to lose customers if they keep this up. Will NEVER use this company again!! read more

I had this service for one year and i dont think i stopped seeing the bugs and insects at my home. Not exactly sure what they did. I don think this treatment was enough to stop the bugs and insects in and out of my house. Moreover, i asked the guy (when he visited for the service) to stop my service after my one year contract and he acknowledged it. Surprised to see that they auto extended the service and charged on my credit card which was saved with my account. Called their office and now they are telling me that i am supposed to call the office for cancellation. The service guy never told me this and he proposed he was going to take care of the cancellation request. Not happy with their services as well as their auto renewal process. read more

We live near a wooded area, and I was having problems with spiders and other bugs in and around my house. The spiders were so bad in one section of my landscaping that I refused to tend it. Since I've had Pointe Pest Control I've had no problems with spiders or bugs in the house. They have done a great job of controlling the problems I was having. read more

Pointe does a nice job for routine maintenance of your house for pest control. They come out quickly also if I get wasps nests or spider issues that need to be addressed. My only beef with them is that I have wasps in my attack and they will not send anyone in there because it has only beams and no flooring. I understand it from a liability standpoint, but not happy with it as the homeowner. Overall, very happy with the services they provide. read more

We have been using Pointe Pest Control for at least 4-5 years and have been really pleased with their services and have recommended them to others. Whenever we've had an issue inside they've always come out right away and rectified it. Our technician came out yesterday to do a standard perimeter service and checked in with me to see how our interior was. When I mentioned that I've seen some spiders he came in and sprayed in all the areas of concern. I have not experienced pushy sales people and I'm not aware of a termination fee if I discontinue service. I will say that when I originally started using them I signed up to have them come every other month and after a year they were the ones that recommended pushing it back to quarterly because it should be just as effective and would cost me less money. Hope Glen Ellyn, IL read more

We have used Pointe since 2010 when we had a problem with ants in our house. Pointe came out the day we called them and has been treating our home ever since. I have always found their employees to be very polite and helpful. We have not seen ants in our home since. read more

I'm so surprised to see so many one-star reviews. They all seem to believe that the salesman at the door was aggressive. Truthfully, we also had the salesman come to the door at exactly the right time. We needed and exterminator and since he was there, what the heck. We went for it. That was quite a few years ago. Since that time, I've been very happy with the people who come to treat the house. They know what they are doing, they are familiar with the behavior of the bugs we are trying to rid of ourselves of, when we actually have them here at all. Speaking of that, we had requested that they use organic products, which they provide, and we had also requested that they treat only around the exterior of the house. I did not really want the interior to be sprayed at all. Their perimeter treatments, plus the added nicety of sweeping the doors and windows free of bugs outside seem to do the trick for the most part. Only this year have we requested that they come inside as we suddenly are seeing spiders and now sugar ants have taken up space. Time for indoor treatments too. They are pleasant on the phone and come when they have scheduled to arrive. Customer service is professional. They even recommended another company for a chipmunk issue that they did not typically take care of. I can understand people not liking aggressive sales tactics, but I have to say this is not a company that is "scamming" you. We've used them quarterly for years. I don't remember if the salesman was pushy. I just remember I was grateful that he showed up and the problem was dealt with. Thanks. Hope this helps people trying to figure it out. read more

This is a scam, they provided no valuable service at all. Stay away from these guys.

Horrible customer service, we and neighbors are canceling all contracts, they are rude and unprofessional, never use pointe control, other better options available!!!!! read more

So I signed up on 8/15 for my initial service on 9/9 between 8 and 10 AM. I waited till 10:30 to call and was told that since I singed up in the summer when they hire "kids" to make sales that guy entered my information in the summer system. Now that the summer is over I needed to get setup in the permanent system. Are you kidding me. I wasted time waiting for someone to show up but I was never on the schedule. The worst. read more

One star only because it wouldn't let me do a no star. This place is a joke! I wish I would've read these other reviews before they conned me into their "service" went three seasons with the contract and when none of them worked I tried to cancel the last one. Telling them I don't know if they are just coming out and spraying water around my house. They still wanted the last seasons payment. But like I tried to tell them it's been a very rough winter. They wouldn't work with me at all. Then sent me to collections, where a $95 bill turned into over $200. Then had the nerve to tell me after months of wanting the entire amount, that I could've made $10 payments. This place makes me want to puke. Do not use their service!! read more

Pointe Pest Control customer for over 5yrs and really enjoy their services. The prices are very reasonable and the availability to your needs are outstanding. If you are looking for service ....this is definitely the company to call. read more

They have been able to come out to my home whenever I need them for extra services in between my contracted dates. I had lots of ants in a new home and after several services have noticed a drastic change. Very thorough and nice to deal with. No complaints at all. read more

Great service and bug free for several years would highly recommend pointe pest control read more

A few months back we started noticing several bees resembling bumble bees, going inside our soffitts near the peak of the roof. After a little research we found them to be Carpenter bees and what they were doing is drilling into our support beams making their nests. Websites indicated that they were very destructive. We called Pointe Pest Control and Shawn arrived the next day. He was sure he could take care of the problem. Since then, we haven't seen any. A few months went by and then we started to have a problem with little sugar ants. They were all over the kitchen. We made another call to Pointe and they came out the next day to handle that problem as well. I don't know how the other pest control companies work, but I sure can count on Pointe for a quick response, competetive prices, and a competent friendly agent to take care of the problem. read more

We have used Pointe for the last 2 years and have always been happy. The first year we had a really bad bees in our gutters and around out front door and they took care of the issue no problem. This year it was ants everywhere in the house, again took care of them no problem. We then had some issues with box elder bugs and I called and they came out within a couple of days. The technicians are reliable, friendly and knowledgeable. I would definitely recommend them. Erin T Rolling Meadows, IL read more

The box elder issues I've had for years have virtually completely resolved with this service. They call the day before they are coming. They arrive exactly when they say they will. They're courteous helpful and willing to do whatever is necessary to eliminate any bug problems throughout the house or surrounding the house. I had doubts about them when signing up because of the slightly heavy-handed approach to sales of the service but have been pleasantly surprised and satisfied. . I would recommend them for an exterminator service. They were much better than other services I have had in the past. read more

Had a problem with Wasps and Box Elder Bugs. They came out and haven't had any problems. Our Service Technician Ryan is always very polite and inquires if we have issues or problems to call. I like the fact that they call ahead of time to let you know they will be coming to service your home. No issues here. read more

They do what they say they will do, and when they say they will. They always call to let us know they are coming, and we have been without the little critters we paid them to remove for three years now. A little pricy, but good service. read more

I would highly recommend this service to anyone in need to get rid of pest problems. Pointe is the best local company in the Chicago land area and our service has worked wonders for people's homes. This is my first year with the company and I have to honestly say that this is the best company I've worked for by far. I can really tell that all the management and the owner really cares about me and my coworkers well being while expecting us to give our all. This pest control service is dedicated to giving the families they serve the best in experience. They strive to get good business by providing a value in their service. You can probably find a lot of your friends and neighbors that use and love our service. read more

Been with Pointe for about a year and am super happy with the company. I recommend them to anyone looking for a high quality local service.

Love them! They are one of the few companies who stand by their guarantee...they will come back as many time as it takes, free of charge, to get rid of your pest problem! I have pretty legit arachnophobia and we moved in to a new home with a MASSIVE spider problem. I would leave messages for them at 1 am freaking out that I saw a spider, and someone would always call back the next day to schedule an appointment. The only thing I will say that you, the homeowner, must be on top of is to be aware of all secret sneaky duct and crack areas in your home that may be a problem. Although the technicians have all been so nice and helpful, it took a while to identify all problem areas and it came down to me and my husband being very proactive in that role. But they were always happy to listen and treat any suspected spaces! It took about 6 months, but I finally feel comfortable in my home and it is all thanks to Pointe continuing to work with us to solve this problem! read more

I had a similar negative experience. 2 sales guys knock on the door and tell me he is offering a group rate because 30 other neighbors signed up because of carpenter ants. He shows me the contracts of neighbors I know. I let them walk around the property to inspect and lo and behold, not just carpenter ants but I have other pest issues. He show me a rate card with the annual service contract prices and the add ons. He offers to eliminate the add on prices as part of the group rate. Although he was obviously a sales guy he was not overly pushy. I told him I could not afford it and he thanked me and walked away. 10 secs later he turns and asks me if not buying was only due to cost. I say yes. He then comes back and says he can eliminate one of the payments "IF I DONT TELL ANY OF MY NEIGHBORS!!!!!" Really???? A group rate ?? Nice try Pointe exterminators read more

I should have read the reviews before we hired them. They bill you for service that they don't actually perform. Then, they call you numerous times. Do not use this company, its not worth the time and money. read more

I have a NO SOLICTIORS sign on my door, the salesman said he was aware of the sign so he would only take a minute of my time (???) and then spent 10 minutes walking around my house & another 10 trying to sell me. He tried the same scare approach that others have mentioned and said several of my neighbors had signed up (I asked 4 neighbors on my block, no one signed up or is aware of anyone else who did). I don't want to work with a company who thinks they can ignore my request for privacy & does not respect my time. If I see a problem I'll call another company. read more

We also were approached by a very pushy salesman who was unwilling to accommodate our schedule when he wanted to immediately treat our house. While he told us that our house was in danger of being infested by a certain type of bug, the technician failed to treat us for that bug. Moreover, none of their treatments seemed effective on the interior of our house. Pointe wants to come into your house to treat it, yet they schedule appointments without determining whether it is convenient for the customer. We definitely will be looking for a new company when our contract is up. read more

I'm surprised at the ratings for Point Pest Control that have been left here. I was "stung" by Terminex for a one-time call out and price gouged for wasp nest removal. Point came through the neighborhood about 5 years ago, to explain their every three month service. Their price for 2 of the 4 times a year that they came out was still less than the ONE time Terminex came out here. (I understand that Terminex bills differently than Point, but I wanted to have an ongoing program.) Point does a fantastic job of keeping my home insect/spider free and they are nice people to work with --- IF you understand the terms/conditions of their contract. Learn to be a savvy consumer people! Know what you are signing and ask questions! I have NO ants anymore and a very rare spider sighting. I had problems with centipedes and that is a thing of the past. I ask them to pay special attention to certain exterior problem areas I've had and those have all cleared up. They even come and treat anthills in the yard! My tech is a nice guy who keeps me free of the tenacious wasp nests on my soffits. This is all at a 4x per year price that has remained the same since I began contractual service with them. I'm on auto-bill and have never found an irregularity with their charges. If you're looking for an ongoing pest control service, I highly recommend Point Pest Control in West Chicago. read more

We have used Pointe Pest Control for about 6 months now and are satisfied with the service. The technicians are friendly and knowledgeable. At this point in time, we do not have pests. The real test will be in the spring and summer when there will be more pests to keep away. We are anticipating continued good service. A call is made prior to service to confirm the date with an option of either changing the date or adding inside service. One thing that we wish were different is the invoice process. While having a document attached to the door is a way to know that someone was on the premises, a mailed or emailed invoice would be much better. By the time an invoice is received by mail, it is already overdue. Perhaps this can be changed. All in all, we would recommend this company. read more

Will not recommend this company. The poor reviews on here are very true. While we were very impressed with the professionalism and friendliness of the salesman and technicians, the service did not have a noticeable effect and the customer care rep was extremely rude. Like, really rude. Plus, the contract language for not renewing the service is tricky. Sales rep - A+. I talked with him about the poor reviews I had read before signing up. His response was that Pointe was aware and had been weeding through some of the not so good employees to clean up their image. His candidness (along with the sweet price) convinced me to give them a shot. Service Tech - A+. This guy went above and beyond. Came to our place on a Saturday to treat the inside of our house. Went through and around everything inside and out and gave us some tips for some of the specific issues we were having. Effectiveness - D. We had treated our house ourselves the year before using a bug barrier product from Home Depot. Surprisingly, we had more spiders/ants/centipedes this year while using Pointe than we had when we treated ourselves. This was the reason why we decided not to renew. Customer Service - F. I called to let Pointe know we would not be renewing our contract for the next season. This is where we went from thinking this just didn't work for us to I will not recommend this company to anyone! Wendy, the CSR was very sour and kept interrupting me while I was speaking. I let her know that I was surprised at this because of how good my experience was with their salesman. She was still very pushy and kept talking over me, saying if I wanted to cancel, I would need to do so in writing after my last service. This five minute phone call ruined my whole experience with Pointe. Cancellation/Non-renewal Policy - F. Where a simple phone call will do for most service companies, be prepared to notify Pointe in writing during a predetermined window that you will not be renewing or risk activating the next years' contract, leaving you with another year of service or a large cancellation fee. Had I not read other reviews saying the same thing, I probably would have gotten roped in. Good Luck! read more

I ended up with over 25 mice because this company would not take care of the problem. They accept your money, then don't do the job. We have mice everywhere. Contacted better business bureau and then they cared. We had to rip out our walls. It's nice now that the mice are gone. So is this company. read more

They used some materials and did nothing to control pests. I have them a lot of money for almost nothing. They didn't tell me they have contract for one year and they didn't tell me to renew .So, they themselves renewed and I called them to cancel.They did not treat our house properly or completely but they also have the worst customer service. The worst service ever I have seen.I will never again do business with this company. read more

As so many have noted, it's garbage. Door-to-door sales, the "we're already working with a number of your neighbors" thing (the same neighbors/names they showed last year said no/never heard of them btw). They sell a contract, "technician" shows up and acts like he hates his job, throws granular pesticide all over the place - couldn't wait to be done and leave. Insect pesticide just like you can find and do yourself from Home Depot - only there's attracted ants, didn't get rid of them. I swear we had more after they showed up than before. The excuse was the pesticide disturbs them/their nests and is working. Then it was "working" for weeks with ants all over the place seemingly loving it. Second "application" - even more ants. And quick, lazy throwing granular all over the place - leave. You could hire a high school kid to act more interested and do a better job. So fed up we demanded a full refund and cancel "contract" BTW - after this episode I bought a $8 bag of Ortho from Home Depot, spread it - no more ants. read more

Stay away from these cheats! They lost their BBB accreditation for reason. They bill for services that are never performed, and then send you a late fee. read more

Theyre good at putting spray down in and out of the house. God forbid you have a rodent or bug infestation inside though. Theyre worthless. We had a mouse problem and 3 visits didnt do a thing. One guy actually said that mice et in every house and that its not a big deal. Really? I have mouse turds on the floor. Its a big deal. I wouldnt recommend Pointe to anyone. read more

Tried there service for a year, did the 1 year contract and then cancel. Very poor customer service. There are better providers for this service. Stay away from Pointe! read more