They "lost" my jacket during packing or unpacking. They told me to let them know if anything was…read moremissing or damaged AFTER they finished unpacking which I did as soon as I found out that my jacket was missing. But according to their insurance policy, I should have done so before the movers left. I understand that I should have kept the movers waiting and standing around in my house until I went over and inspected every single little piece of my possession (/s), but why and how was my stuff lost in the first place? I clearly saw the jacket go into the boxes along with other jackets and sealed. It was particularly painful to lose this jacket because it was a personal and sentimental item that my mom and I made together. Update: My suddath advocate Benny escalated this issue with his VP to the insurance management company and was able to get them to issue the insurance claim. Although I'm still really sad I lost that jacket, I appreciate the effort that these people went through to make sure I was satisfied.

Theft! Used this…read morecompany as my new job offered them as new hire moving expense option. Always handled my own moves, it was my first time using professional movers. As always, moving out of state with a house full of stuff and a family to a new job is a mess. Found out some months later that collectible sports cards I've had since the 80s were missing from a sports tin. Nothing crazy valuable, a jerry rice rookie and sanders rookies but they were sentimental. Can I prove they were stolen? In everything sense but hard evidence as I didn't list those items on the valuable list. Also, driver suggested I don't insist on inventory for all my items to "save time". Big mistake. I've kept this items in a small sports tin that screams open me if your an opportunist looking for easy pickins to pocket. By the time you realize something is gone, it's past the 90 window to make a claim. You cant even email the sales representative contact that you booked with, email will bounce back. My advice? No matter who you pick, inventory all items, handle valuable including sentimental items yourself, insist they follow all procedures, read the fine print and treat the movers as hired strangers that don't not have your interest as heart. Learn from my mistakes and protect yourself.

We've done several international and local moves in the last decade -- even from Vietnam during…read moreCovid. Our stuff sat in storage for months. It arrived, and was in perfect condition. Not so with O'Neill. We had SO much breakage -- antique dishes packed in a special dish packer with bubble wrap, a cement buddha was smashed in half, my instant pot was dented -- so many more things. My husband and I have been joking that they must have played rugby with our stuff. I've filed a claim with Wheaton, their carrier; however, I talked to Sam the owner today and really, all I can say is that he needs a few seminars in how to deal with customers. Don't waste your money.

We ordered a bed from Costco during a traveling show and it was shipped to O'Neills who then…read moredelivered it to my home. The service was fantastic. Gina from their office was super helpful in getting a scheduled date and time that worked for us. On the day of delivery and set up, James and Mike gave me a courtesy phone call saying they were available to deliver the bed earlier if we would like. Sure! Come on over!. James and Mike pulled up to our house in a very large and clean box truck. After getting the ok to back in to our driveway, they got to work right away. I noticed that the interior of the box truck that housed my bed was also very clean and organized alongside other large items to be delivered to other homes. James and Mike carried the heavy power bed platform frame and cumbersome mattress through my house with the greatest of care and even with a narrow hall and staircase, they did not at any time touch or scuff the walls. They set the bed up perfectly and we could not be happier with them. I called the company and asked to speak to the manager and passed on the great service we received and will also pass it on to Costco as well.

Poor, Think twice before signing your rental lease here. The mgr here just takes care of his own…read morepeeps I was there for 6 years and the monthly charge went up $50-$100 it just got raised to $600/mos. Not worth for that grungy place with all moss, mildew and spider webs not to mention the leaves and dust that gets blown into the locker!! He also said that he's helped customers by moving them out when the cost gets high and move them back in as a new customer( corporate needs to read this) but when I asked him he gave an excuse!!! Making like he didn't say such a thing. Very unprofessional.

Renting here has been a nightmare. I have been overcharged multiple times and no one in the office…read morehas a clue about what is happening or what they're doing. I've spoken to three people now and they're very friendly but just keep messing it all up. I was charged a total of 90 this month for what should have been $30 rent, and going in to ask for help has just made it worse. The facilities are clean and look safe but the billing issues are not worth the cheaper prices.

I couldn't be happier with their service. They were able to get my container to me within 2…read morebusiness days! I have a double wide drive way and wanted to have the container off to the side so I can still access the garage. I was worried that they won't be able to squeeze it to the side bc it's a tight spot. Rudy was my driver and he was absolutely amazing. He was super nice to speak with. He called the day before and the day of prior to arriving so I can be ready for the delivery. He listened to my concerns and requests. He was able to put that container smack dab on the line where I wanted (see picture). He is one heck of a driver! The people at the officer was also super nice and knowledgeable as well. I spoke with Dan and Elyse. I asked about movers and they gave me a few leads. I'm so thankful for them I would 100% recommend them for anyone who needs a sturdy storage and excellent service.

Just wanted to say that it is a true pleasure working with Jacqueline Helleis and Haulaway Storage…read moreContainers. Anytime we need a container Jacqueline always gets the job done smoothly and efficiently even when we have 911's. Their monthly rates are also some to best in the industry. Thank you, John B

Great prices. On time. Hard working. Unbelievably fast and helpful…read more Scheduling isn't the most pleasant; they could probably stand to outsource that to someone who is a bit better at texting. But, I can't give anything lower than 5 stars to them, the crew is just too good.

They were arrived on time, even when scheduled with short notice. They moved all of our furniture…read morevery quickly and packed the trucks efficiently. All of our large items were protected with blankets and wrap. The only item that had scratch was our bedrail from being slid into the truck. Overall very happy with their service. I would use them again.

Good people work for a good company. Jason is amazing. He & his movers made a challenging move…read morelooks smooth, and he charged me a very reasonable price. Highly recommend!

These people were top notch! They moved my 1700# safe quickly and safely without damage to anything…read morewhich was really saying something as in the hallway it didn't look like they had more than an inch of clearance on the walls. I wouldn't be afraid to recommend them for any task.

Five stars for the entire team at Cal's Moving & Storage!…read more From my very first contact with Cal's, I could tell they were different from the large national moving companies. James came to my home, carefully assessed everything that needed to be moved, and provided an estimate based on my actual belongings and the fact that they were being moved from a three-story home. The estimate was accurate, transparent, and never changed at any point during the process. The team was flexible and accommodating with my moving dates, making what could have been a stressful experience much easier. I also really appreciated their "one household per truck" approach. Instead of waiting a week and a half - or even longer - for my belongings to arrive, my delivery took only as long as it took to drive from Oregon to Arizona. The moving crew was outstanding - diligent, conscientious, courteous, and genuinely pleasant to work with from start to finish. I especially want to recognize Justin, who truly went above and beyond. He stayed in contact to keep me apprised of the status of the trek. After driving from Oregon to Arizona, he unloaded the truck in the intense Arizona heat, working tirelessly without additional assistance. Throughout the entire process, he remained positive, professional, and incredibly helpful. He carefully reassembled furniture that had been taken apart for transport, placed every piece of furniture exactly where I wanted it, and made sure every box ended up in its intended room. When I asked for advice on furniture placement, he was even happy to offer thoughtful suggestions. Moving across states is never easy, but Cal's Moving & Storage made the experience as smooth and stress-free as possible. Justin's exceptional work ethic and customer service were the icing on the cake. I wouldn't hesitate to recommend Cal's Moving & Storage to anyone looking for a reliable, honest, and professional moving company.

We were moving cross town in West Linn, no more than 2 miles away. I had someone come out and look…read moreat our house 4 weeks ahead of time to review all the furniture we needed to move. They said this was between a 3-4 hour job which should cost $1300-1400. Sounded great to me. We also talked about start time - I said we needed to be out first thing in the morning because we had to be out of the house by 3pm on that day, and he said we were the first job on the docket and that I'd get a message from the team that morning, but that estimated arrival time was between 8:30am-9am that day. On the day of the move, I called at around 8:45am to say that I hadn't received a message confirming start time, and Evan in customer support told me I should get a call soon. That call came at 9:05am, at which point I was told that they'd be over around 10:30am, maybe as late as 11am. They eventually showed up at 11:20am. I asked Evan and others from the team if there's anything they could do to help me given that I had been promised an earlier team. The only response I got from the two people I talked to and from the team was that it was a busy day, and they had no one available, and despite the deadline I'd previously told them about, I'd have to wait. Once the team arrived, they took over four hours to move the furniture OUT of my first home. I'd originally been told they should probably do the entire thing in 3-4 hours, but over four hours before they'd be able to even get everything on the truck. I suspect this is because of the three movers sent, only two did anything. A third mover, Miguel, moved some chairs, and not much else. While moving my dining room table, he dropped it and damaged the corner, and after that, didn't spend much time doing anything other than moving cushions and then standing around and folding furniture pads. The other two guys moved pretty much everything, but I was charged for three movers the full day through. While moving out of the house, I had a bookshelf damaged, the dining room table corner was dropped (an extremely expensive table gifted by my parents), and significant damage was caused bringing a sleeper sofa downstairs. I have pictures of all of these that I can share, and will need to know your policy for dealing with damage caused to the home as we were moving out, as the new owners of the home are seeking to charge me in order to repair the damage. The movers showed up at my house at 4:15pm to begin unloading the truck. In doing so, they ran over a mailbox station, destroying three mailboxes in the process, and meaning that my first introduction to those three neighbors was apologizing for my movers running over their mailboxes, which was lovely. Once they were here, I spent the entire time helping them move because I knew I was being charged by the hour. While Miguel sat and folded furniture pads, I helped move couches, tables, and fridges. Significant damage was once again made to a door jamb when moving the couch into the room, despite the fact that I had shown them how to bring the couch in and ensure that it didn't scratch the doorway. There was minor damage done to the stairwell too, though with it being minor, I understand that some things like this happen. The damage to the door jamb was significant, and to a brand new, freshly built house. In the end, I was charged for 7 hours and 30 minutes of work from this team. The email that was sent to me at the end of this has a timestamp of 6:38pm, which was 7 hours and 18 minutes after the team arrived. This means I was charged for extra time, and charged for the 45 minute lunch that the team took as well. I went through Cal's to try to get this remedied. They sent a handyman to fix the damage to my home and the mailboxes. Mailboxes look good, the damage to the home is still noticeable but better. Never heard anything on damaged furniture, including radio silence after leaving a voicemail and another email, and never got any response about the mover who I was charged for who didn't help much.

Trey and Michael were fantastic. Not simply at effortlessly hauling house contents up a boat ramp,…read morebut in their friendly 'can do' attitude which really reduced the overall stress (something others have commented on). Scheduling was easy and the cost very reasonable. I cannot recommend highly enough.

Two moves, and I'm going to be very generous with 2 stars…read more The first move took much, much longer than it should have with three guys, and they unfortunately didn't realize I grew up speaking Spanish (I'm mixed but white presenting) and said some highly unfavorable things for professionals. While the guy who did my paperwork seemed nice, it was way over the top like he was trying to ingratiate himself with me for a better tip. The questions he was asking me were personal and invasive and just left me feeling uncomfortable and wanting to get away from him. Unfortunately this is the reality of being a woman, often, is men mistake your kindness for familiarity when he should have just stuck to being a professional doing his job. This second, and LAST move I will ever hire Bridgetown for, I booked a move with three guys and the same size truck as my previous move. I specifically wanted a company who knew how much stuff I had (we ran out of room, the first time, and I had to leave several items behind). The issues started at booking, when my estimate arrived with my deposit, and the quote read $0...I checked in with Devon and she said my move was still booked, the quote was just a system error (but didn't fix the issue of an hourly rate for 3 guys...but ok...), the confirmation text I received a a few days before my move caused me minor panic because she listed the wrong date...OOPS her bad, but it's fine, all is well, ok... But, the day comes, and TWO men show up with a much smaller than expected truck. I ask about the 3rd guy? Oh well yea his work order says it's supposed to be 3, the paperwork he hands me says 3...I call Devon and yep oops "Dispatch" (aka one of the owners apparently?) "made a mistake and sent the wrong crew due to a paperwork mixup." Folks, when I tell you this would have been an absolutely nightmarish scenario that would have cost me my last shred of sanity due to all the BS I've been dealing with, it can't be underestimated how p'd off I was. Luckily for me, I have terrible anxiety and bc my last move took so many hours, I haven't been able to sit still and had taken *sixteen* carloads of moving bags over myself before the movers ever arrived. I wanted this move to go so much smoother than the last, and I had two afternoon appointments for various maintenace and install issues with my new house that day of the move. I booked three men and huge truck specifically to make the move fast and easy. If I had not absolutely destroyed my body (thank you, anxiety, for apparently seeing the future and that something would in fact massively go wrong) taking allllll that stuff myself over two weeks after I got my keys on the 1st, there is ZERO shot everything would have fit on the truck, not even half my stuff would have fit. And as a reminder, I specifically booked Bridgetown because they had an inventory from my previous move. I was in the end charged the minimum rate, to "apologize" for the "mixup," but having to explain to Devon and to the two man crew why this was all so frustrating and upsetting is insane to me. I booked 3 guys, giant truck, with BM specifically who had my inventory because I knew how much stuff I had to move. They caused me at least 10 more gray hairs that day. I will never, ever, be using your services again.