I talked to Heather over the phone, she said they had all these carpet & hardwood protectors, door protectors, baseboard protectors, how they wrapped & protected your stuff & how professional they were etc. I go through with her each piece of furniture that is being moved. She gives me you need 2 guys will take about 5 hours, shouldn't be in traffic even more than 1/2 hour to get there no problem. I've told her & described every piece of furniture + how a large TV needs to come down from a wall, a bed needs to be disassembled. No problem we have all the tools. Supposed to be here from 10-10:30 am depending on traffic. I get a phone call at 10:20 saying they are lost. 2 guys show up, I show them the stuff they are to move. They look at the mattress & say that he doesn't think the guy he has with him can lift the stuff & they need their buddy & need to go pick him up. Is this a joke? The 2nd guy is pretty wiry, but he can't lift a queen mattress? Nope he can't do it with the guy he has with him he needs to go get the other guy but they won't charge me for the go pick him up time. Lie #1. Final bill start of service 9:15 am, remember I got a call at 10:20 am asking where my house was, Heather swears they were at my house working at 10:15, they didn't show up with the 3rd guy at my house till 11:15 am. They put up 2 door frame padding, one in the garage door one in the front door nothing anywhere else. NOTHING. The little one smashed in every wall & door & could not lift anything. The other two actually could move things & moved everything without smashing into things. They were definitely not professionals nor have any clue what they where doing. They took my solid cherry table (really heavy) & moved it without removing 2 screws in each leg & then put all its weight on the legs & what do you know, it snapped the legs right off cause it's flipping SOLID WOOD & heavy. They were so in shock they came blubbering to me that it never happened before & didn't know what to do. I took pictures & told them to call their boss. I watched one of them screw around not sure what he was doing goofing off on the dollies with wheels & he flew off the truck and landed on his back off the truck in the dirt. I watched them go let's take all the securing locks off the A tower of the weights & rearrange the weights and see if we can lift them. Then promptly drop them all on the floor. They made comments on the last customer they had about how all her stuff was precious & how she was so after them to be cautious & not break anything. They made comments of let's see how much we can put on the lift to see how much it can lift before it breaks.... I felt like I went to a college & hired some guys off campus, they were sweet but very unprofessional and not knowledgeable nor efficient. They couldn't get the TV down off the wall with all the mounting. The got the TV down but not the mounting because they didn't have a socket wrench. I watched them try with pliers to undo a nut & slip smash into the wall & repeat. I'm said it's ok if you don't have the right tool we'll come back & do it later ourselves before you strip the nut or damage the wall. I watched them bring downstairs the dresser, I had to rush up & grab a painting off the wall they decided to turn up against & where about to destroy. Same piece of furniture they then asked me to throw a rug or something under cause they had to drop it & where going to scratch up the wood floor underneath. You have to follow them around & grab things, move things they didn't notice, or even think fast and grab a towel rug something to throw under your furniture because they are loosing the grip & need to place it down but guess what no freaking padding is down like promised. You do have to give them advice of how to move things, that exploded my head, I couple times said aren't you the professional I'm paying for, shouldn't you know if you should pack this with the drawers in for structure or not? New home has brand new paint, brand new carpet, real hardwood floors ask for the protection stuff again was promised. Get 1 door cover & 1 runner & get blown off. The runner doesn't even cover one full hallway. They put scratches on my hardwood, smacks on the wall & proceeded to break a piece of the bed frame by over tightening a screw. To put in 8 screws for the bed it took them 45 minutes & cracked one of the support beams but still able to put together. They did other things but I am out of room, I told Heather and showed pictures. She fixed my table and ignored everything else. Never returned a call or message. They charged me $1146.60 to move not even 1/2 of a truck worth of things and caused a bit of damage. I'll post a couple of pictures just of the table and the wall of the new house. Don't hire them if you have real furniture and a real house. They are fine if you have cheap furniture and moving in apartments where you don't care. It's a scam and bait and switch. read more