We hired Gentle John's twice. First time to move some furniture and boxes into a storage unit. Second time a month later to move our household to a different house and also to pick up items in storage. I had previously packed our household into boxes. Both times, guys were very efficient and did exactly what I asked. They were very careful moving our furniture not to damage it or walls, etc . I also thought the price was reasonable. read more

It started out good, the guys that were moving my things were very nice. I noticed they didn't use a cover to carry my leather couch up and they ripped it. They also lost my power cord to my couch so that it reclines. One guy by himself brought my heavy coffee table up 2 flights of stairs and I could hear it banging around. It didn't dawn on me that what I was hearing was him breaking my coffee table. After they left and I was checking everything out, I called right away to see what they can do, they weren't very apologetic or sympathetic. Just seemed like a normal thing to happen with this company. Very disappointed with the outcome and definitely will not recommend them to anyone I know. read more

Fantastic customer service, follow through, packing and professionalism. We have used them before and now they are our go to. Specialty items and standards. Caleb and Reggie are the best. read more

My personal experience was good. My needs and budget were less constraining than most, so I'll review with relevant context. Andy was quite proactive and easy to work with on scheduling, etc. Would've been nice to have a rough estimate of the duration of the job, but I understand why they avoid doing that. In the end, the truck was bigger (27') than I needed but the number of guys (2) was just right for my 2bd condo. I thought Brandon and Luke were rather swift, taking ~5.5 hours to complete the move with ~5min driving between sites. A little extra time (and personal effort) was eaten up by repeating directions and correcting furniture placements, but it wasn't much more than 30min total. The total ($929 plus a generous tip) was something I could live with. That said, I wasn't super impressed by the level of care. While everything arrived intact, a few boxes labeled fragile were crushed and dented. A lot of scratches and dents to furniture. I only saw one item dropped - a durable one, thankfully. But my wooden bed frame was moved without protection - so too my mattress, couch, wooden end table, and a vintage leather chair - on a damp, muddy Portland winter day. At one point, my couch cushion was laid face down on the wet, dirty truck ramp. Things happen, but still... scuffs and blemishes abound where literally nothing is done to prevent them. FWIW, I don't think any of this separates them from most other earnest movers and I haven't let it spoil an otherwise smooth service. read more

Extremely Disappointed - Incomplete Move & Unprofessional Response This was my first time hiring a moving company after doing several DIY moves, so I carefully researched online before choosing Gentle John's based on their quick response and a very charismatic salesperson who made a great first impression. He followed up as promised after I paid my deposit, but after that, I didn't hear from him again until after the move--and that's where things went downhill. The three movers showed up on time in the afternoon, but they started loading boxes before furniture. My husband politely asked if that was the best way to load the truck, but we trusted their expertise. Big mistake. By the end of the move, over a third of our belongings were left behind--including our dining table and two storage shelves. We were told they suddenly didn't have enough room, despite the fact we have minimal furniture and I had made it clear we were moving from a third-floor unit when I booked the service. When I asked what could be done to complete the move, the movers simply said they had to head to the next job and couldn't help further. No offer to come back. No solutions. Just a "sorry." I paid the extra time and signed because I needed my belongings, but I called the original salesperson after, and that conversation was even worse. He was rude, dismissive, and told me I should have asked for them to go back for the remaining items--something that was never offered as an option. I would have gladly paid for a second trip had it been suggested. I expressed that we were in an emergency situation and might need their services again (only because our new apartment management required the same company), and still, no courtesy or customer care--just blame-shifting and excuses. In the end, I had to rent a U-Haul and hire two more movers to finish the job myself--after already paying Gentle John's a premium rate, thinking I was getting top-tier service. Instead, the movers didn't complete the job, and the company failed to make it right. Do NOT use this service. Poor planning, lack of follow-through, and extremely unprofessional communication. I've filed a complaint with Google Guaranteed and will continue sharing my experience to help others avoid the same mistake read more

My car was parked in my driveway the driver clearly didn't know what he was doing back up the moving truck and hit my car. He gets out looks at it and didn't say anything my Neighbor witnessed the whole thing. I have spoken with Nick serval times not a nice person to deal with. I filled a police report for hit and run. I will be filling a complaint with the DOJ. Talk about integrity. read more

Gentle John’s Moving & Storage - Broken headlamp - Movers Near Me - Clackamas, Oregon

We had Elmer, Alex, and Edoardo move two floors of our house into storage. They were courteous, careful, respectful and very very fast. I plan to ask for them again when I need to move all my stuff back. read more

GENTLE JOHN'S ANDY STORER & TEAM ARE AWESOME!!! I have used Gentle Johns Moving & Storage several times in the past and NEVER have been disappointed; they have always gone above and beyond my expectations. Packers Reyneldo R and Luis E are terrific. They are experienced, knowledgeable, and efficient with a professional manner. All of my most needed valuable stuff was handled with utmost care. Thank You, you are definitely a appreciated 10 plus!!! Sofia H read more

THE WORST moving experience I have ever had. Gentle John's moving is the polar opposite of gentle. I watched them throwing our boxes up the stairs, aiming too high and then the box hit the ceiling and then the ground. Then they spirited it away up the stairs and into the truck to keep me from checking for damage. Boxes covered in the word FRAGILE and DO NOT STACK ON at the bottom of stacks in the truck and at the new house. Food boxes upside down with oils leaking all over. Clothing boxes and shoe holders out in the shed in the back yard that should have gone into the house. Even with me standing there telling them where everything went as they unloaded the trucks, and boxes that were marked and color coded to rooms, nothing went where it was supposed to go. It took 3 hours to load the trucks and then over 8 hours to unload, costing us $4000 more than we were quoted. To top it all off, they damaged pretty much every piece of furniture and antique that we own and ignored our damage claim and phone calls. It's been several months since our move, and we are still finding things in strange places and damaged items. DO NOT HIRE THIS COMPANY!!!!!!!!! read more

I had a different experience with Nick. He refused to repair furniture they broke. I asked the company not to remove a mirror from a chest but to move it in one piece, and they promised that it would be done. They took the mirror off, took half an hour to put it back on, and it was left in a very wobbley condition. Now that dresser will not stand alone without the mirror falling off. It was okay before it was moved. Nick says that they will pay me 60 cents by the pound, and it is up to me to find someone to repair it. I told them not to do it and they did it anyway. I WOULD NOT TRUST THIS COMPANY TO DO WHAT THEY SAY THEY WILL DO. Also my hand truck disappeared during the move, and I suspect they took it with them. Be warned. read more

I have recently experienced the moving process for the first time in 40 years. Nothing has gone the way I hoped. In fact when I called my moving company, the day before the scheduled move, they informed me that they didn't have a clue who I was. Apparently the company I had booked with had since closed down and transferred records over to another company. In the process I was lost. Abby was the manager of the original company and she stepped in and committed to solving my problem within the 12 hours I had left, before my move. She contacted a friend at Gentle John's Moving, Nick, and asked if he could pitch in. He not only pitched in, but he canceled his current booking for the day and brought his team into my house, a 3000 square foot 2 story home, with the heaviest of all furniture in the basement. Those guys, Ray, Eduardo and Marcos, were amazing. Not only are they some of the physically strongest people I've ever seen but they worked so well together; constant communication, focus on taking care of my furniture and following company procedure whenever I asked them what they were doing. These were the most respectful people I have had the pleasure of meeting of late. They placed furniture exactly where I wanted it and oftentimes moved it to different rooms based on my female right to change my mind. And are you ready for this ... They did this in 4 and a 1/2 hours. Are you looking for a moving company or someone to haul away your junk or to move furniture in or out of a pod? I found them for you!! read more

Took 4 hours for a small job. I called to inform them and they acknowledged that one of their workers was not engaged with the work and might have been let go. I ended up paying for 4 hours something that should've taken 2. I had requested 3 movers and only 2 showed up for some reason and I wasn't informed of the same. Bummed that even though they acknowledged the situation, nothing was done and I ended up paying close to an extra $350 The items were packed well and moved without incident. Everything arrived safely and in good condition. read more

So we originally had scheduled "All My Sons" two months ago and they flaked out on us the day of the move (who does that?) When we called Gentle John's and explained our predicament, they found three movers to help us and sent them our way, WITHIN a couple hours!!!! All three employees were courteous, professional and worked their butts off to get the move accomplished. In having a casual conversation with one of the movers, we learned it was supposed to be his day off. These guys were clutch and we can't stress how much we appreciate their help on only a few hours notice. Nothing was damaged during the move and they had us do a walk through of all the stuff to ensure we were happy. I noticed the negative reviews but with the experience we had, we would recommend them. read more

Gentle John’s Moving & Storage - Moving Truck - Movers Near Me - Clackamas, Oregon

I feel extremely let down by gentle Johns and not because they couldn't make the original arrival time, but because they had the worker availability to make their mistake right and refused to do so unless I took on the financial responsibility for their fault. Movers were supposed to be here 8-9. I get a call at 8:15 that the driver called out sick and there wouldn't be a crew available to move me till they were done with the other morning jobs. Not a big deal, just wished after asking for an arrival window they had some type of answer besides we don't know. I call at 12 and ask for an update. At this time I was told when a crew was available I'd get a hour warning. About 2pm they call and tell me they only have a three person team available and I would have to pay I think an extra $100 hourly or I continue waiting for an indefinite amount of time till a two man crew is available. I explained how already half of the day was gone at this point, I had family take time off work to help me and the guy on the phone could care less. It didn't matter that everything going wrong was the companies fault. All he cared about was money, which I didn't have extra of. I'm so strapped right now that I had to get an advance to make sure I could give the movers a good tip. A few side things that really bothered me about my interactions with this company was the up sale for three movers which now after being screwed around I feel they always had the intention of pushing me to accept the higher price for a larger crew. I called twice for pricing and only wanted two movers. First call I was told because my bed was foam three movers would be required. After checking my bed it only had a foam topper so I called to update them that three movers wouldn't be necessary (which why was it ever to begin with? My dad and out of shape brother brought this in just fine), but was told three movers would still be booked. I knew that was out of my budge and said no two would be fine and that I have a bunch of brothers to help if necessary. When I was trying to negotiate with them to send the available crew they mentioned how I was quoted for four hours which was never part of a conversation I had while making my reservation. I have everything packed to go, planned to put all I could carry into the parking area to cut down on time, accounted for travel time and them driving slower and my only unloading expectation was for them to bring in 4 heavy items and to leave the rest in the driveway. I decided to cancel at this point and asked for an email showing I'd be refunded for my deposit which I still haven't received. read more

I understand this company has some negative reviews and I'm sure the turn over on movers is higher than the current interest rates but I CAN'T say enough positive things about my experience! I bet the guys who saved me and moved me (on their day off might I add) probably don't work there anymore, but I won't forget what a great impression they gave me about Gentle Johns as a business! Gentle John's Moving & Storage 110% saved my move. Another company bailed the morning of my move due to staffing even with 3 months notice. But Gentle Johns came in clutch! Actually saying they came in clutch is an understatement. I called them the morning of my move stating my predicament and they made some calls to employees and got me moved same day. They didn't have availability but still made things happen to help my wife and I! They were at my house within an hour of making that frantic call. I don't normally panic, that's not me. BUT in this instance I was definitely starting to sweat. Thank you Gentle Johns! I will ALWAYS recommend your company to anyone moving. My only regret writing this review is that I didn't get the name of the person I called that morning, and didn't get the names of the movers. Thank you again and again and again! At least give them a call before scheduling with others. read more

This company is awful. My aunt hired them to move. She is over 70 and shouldn't be moving things on her own. She had an antique bookcase that has been in our family for years, it was over 100 years old. I was next in line to have it, but that will never happen now. The company lost it and refuses to take any responsibility. They have also been extremely rude to her in their email communications and not apologetic at all. This was a rotating bookcase, which was handmade. These types of bookcases are sold on eBay for thousands of dollars. I wonder what on earth could have happened to such an item... Furthermore, they say they don't keep an inventory of items, which just baffles my mind since they're a moving company. This is one issue in a long list of them. Don't risk having your things lost or worse disappear under mysterious circumstances by this unethical company. Avoid Gentle John's. read more

Our moving company cancelled at the last minute. Not knowing what to do, we were given the number for Gentle John's moving company. We are so glad we called. When we explained what had happened, David really helped us out. He was professional, understanding and resourceful and arranged for a team to come to our home that very afternoon. The team, led by Andres, was polite, hardworking, and skilled. Several hours later, we were in our new home. I would give the Gentle John's moving company a perfect rating. Everyone we worked with went above and beyond to help us and brought a very stressful situation to a successful ending. And the final bill was cheaper than the proposed rate from the company that canceled. read more

Worth Every Penny! Unbelievable work ethic- they moved my 5000 sq ft disaster, into a 1800 sq ft house with a spiral stair case in under 10 hours. Nothing broke, expertly padded and wrapped everything important. Super nice crew. Feed them, they are busting their butts! I will be using this company next time I move. read more

Called for a quote for a move. Andy quoted me 6600.00. The move is 5 hours away. This seemed high so I asked for an itemized quote. Not only did Andy not provide this, but I had to keep asking for one and all he kept saying was this was the "flat rate". Almost 7k for a 5 hour each way and a 2-bedroom small home move seems like a lot and any company that keeps dancing around it and borderline rude like this one is nothing but red flags!! I will not be doing business with this place! By the looks of the reviews, looks like I am making the correct decision! read more

On 11-1-23 Elmer, Carlos, and Andres moved us from one location to another. I'm, sure you have on file the moving details, [BOL # 118201. Anyway, my daughter and I want to write this wonderful review about them and their professional and quick service with our moving. Nothing was misplaced lost or broken all three were very professional and respectable and had great customer service skills. We understand that this review will grant all three a monetary blessing for their moving services for us. Please let me know that they will receive what is rightly due to them by emailing me at ton28walt6@yahoo.com. Again we would recommend Gentle John moving and storage anytime especially Elemer, Carlos, and Andres who were a great team together. Happy Holidays Mama T and Daughter. Happy Movers; P.S. By the way "Gentle John" was referred to us by two different previous customers. read more

I have moved three times in the last two years...by far these guys are the best! They are very professional, organized and definitely know what they are doing. Three flights of stairs...no problem! I highly recommend Gentle John's Moving you won't be sorry! read more

We hired them to move my elderly mother. Halfway through they told her they needed to bring a second truck with additional men when this was absolutely not the case. This would have resulted in significant additional charges and we to argue on the phone to get them to stick with the one truck. Movers themselves were fine, this came from their headquarters. read more

Do NOT hire this moving company. I needed help moving out of my house and into a storage unit. I hired Gentle Johns. 3 kids that looked under the age of 25 showed up. One dropped my "fragile" boxes 3 times on her hand truck. Those were labeled and filled with priceless family heirlooms. I kindly asked her to please be careful after it happened twice. She laughed as it fell over for the 3rd time. Wtf?? I also had my dad's record collection all first pressings from the 70's. These kids had the boxes without the lids on them stacked up with other heavy items stacked on top. Yup, ruined a bunch of those too. At almost 400$ an hour you expect a professional crew to show up, not a bunch of kids with no common sense. When I called and told them what happened they offered to send me some forms to fill out for compensation. Those never showed up. Do NOT hire this moving company. I usually don't write negative reviews, but I am doing this as due diligence so other people won't have the same awful experience. read more

Gentle - not so much. They stacked 6 boxes on top of a box that had "fragile" stickers all over it. I opened it to find a family heirloom shattered to pieces. I'm heartbroken. They also dinged our freshly painted walls, used our bathroom without flushing (grosssss!) and only worked 3 out of the 5 hours we paid for. We've had terrible luck with movers in the past, but these guys were the worst! read more

Gentle John’s Moving & Storage - Movers Near Me - Clackamas, Oregon

We used Gentle John's to move an upright piano from one house to another house about 12 miles away. They did get the piano moved but the experience was otherwise not great. First, we were charged a minimum of 2 hours for 3 men, around $450. It definitely didn't take two hours to get the project done, and there wasn't even a need for the third man, as he just stood around and watched the other two work. Second, when they were bringing the piano into our home they snapped a piece off of one of the legs right in front of us and just said "whoops". So much for gentle! We were on a time crunch and Gentle John's got the job done quickly but in the future we will shop around for somewhere more affordable and respectful of our items. read more

These guys were fantastic! Hard workers, treated our things and our home with great respect. We called on a Saturday for a last minute move the following Monday and they were right on it. The price was not inexpensive, but very worth it for the level of service and professionalism. They went above and beyond, highly recommend this company! read more

I wish we could give Gentle John's 20 Stars! The team showed up at 8am ready to work. They ran non-stop the entire day. Everyone was extremely professional, knowledgeable and willing to do exactly what we needed. They treated our belongings with great care too. We would recommend them to anyone looking for moving services, and we will most definitely use them again. Keep up the great work! The Lynn Family read more

Gentle John's was perfect - movers showed up on time, picked up the furniture from the apartment and had it installed in my new home in less than 2 hours. Courteous, professional, friendly - it was definitely a good experience. Glad I chose Gentle John's! read more

The damage I am claiming is for an antique bookcase that was not delivered to the new address. I was a family heirloom passed from my grandfather to my parents to me. My niece is in line to inherit it next. The company claims that they unloaded the bookcase and it must be here somewhere. My current residence is 575 sq ft and I have gone through everything that was unloaded. I did that prior to calling the company and again before formally filing a claim with them. They still claim that it must be here. It is most definitely not! In addition to loss of the item, the move was very unprofessional. After arriving after 5pm to load the truck they were in a great hurry and rushed through both paper work and loading. The team consisted of two Hispanic men and one Caucasian man. Both Hispanic men where congenial and helpful, but speaking and understanding English was a struggle. The white guy was condescending to me and to his co-workers even though one of them was the team leader. I had requested a stop at storage on this end of the move, however due to the delay the evening prior, I was late in arriving in Ashland and did not press for the stop at storage. They unloaded in less than 1.5 hours by piling almost everything in the living room regardless of location indicated on the boxes. As a result the living room was so full I had to rearrange boxes to move into it. That is the reason for the delay prior to informing the company of the missing bookcase. I have moved many times and a variety of distances and this is by far the worst. I am very disappointed in this company because I interviewed three other companies and carefully reviewed comments and chose them even though they were more expensive because I wanted to minimize issues with the move. read more

not the most ideal situation :( gaming PC was broken despite the fact that i packed it with so many precautionary measures. they'll ask you to fill out a claim form and never reach back out to you. be careful when they have you sign, too, they won't tell you what you're signing or give you time to read it. if i knew about the insurance options, i would not have gone with the "60 cents per pound" option. unless you want $6 to replace your near-thousand dollar computer. they did get all of my things moved over in a good amount of time, so there's that at least. read more

They just sent a group of Thieves to a retirement home in Beaverton . Two of the 3 movers stole a table and a flat screen TV . Do not hire these crooks . read more

Basically, the movers left a large furniture piece in our previous home and wouldn't give us any refund or fix the issue. The movers assured us they'd remember which items to leave, since we were leaving a few pieces for the new owners, even though we asked if we should mark the items. We left just ahead of the movers who also didn't tell us we needed to do a walk-through to ensure we were satisfied. Their English was not good. We realized the next day they hadn't included the one piece of furniture from the kitchen. It was disappointing to pay nearly $700 only to have to go back on the weekend to get the missing item ourselves. So expensive, and while we appreciated the guy who tried to help us, he was brand new on the job (2 weeks experience dealing with customers) and this felt like the company was using the "new guy" to shield themselves from doing the right thing. read more

To say I am impressed with the service of Gentle John's is an understatement. The two men who showed up to help me move were so kind and took such great care of all of my things. My previous apartment was on the third floor, and my second apartment was on the second and was a split level. So LOTS of stairs. I could tell the guys were exhausted, rightfully so, but they kept such a positive attitude and were such a joy to work with. I was very stressed about this move but the two men who showed up made this whole experience so much better and virtually stress free. I could not recommend them enough and will absolutely use them again for any future moves. read more

the group of guys that move me were exceptional. they were kind, polite and very experienced with packing, moving and lifting. I would give them 10 stars if available. the office staff work with me due to the fact that I didn't have a move date. They we're flexible and were able to improve my move in date. Thank you so much Gentle John s you made my move so much better. read more

Gentle John's was very quick to call me back to get my move scheduled. They were very professional and helpful. On moving day, they showed up on time and were extremely nice and efficient. I would highly recommend this company!! read more

So, I scheduled a move with Gentle John's and Andy was very nice on the phone. I was told the hourly price and that time wouldn't start until they got to my house. When I got the Bill at the end of the job, they had tacked on 3 hours for driving time to and from Portland. This was not relayed to me and had it been relayed to me I would have gone with a different company. They said they do that with all moves in Salem area and it should have been told to me. Needless to say, doubling the move bill was a hardship on me and my family. I cannot recommend this company. If they were to make it right, I may change my review. If they don't this will remain and you will know that they don't keep their word on their charging or rates. read more

Scheduled a week in advance. They told us they had one move in the morning and it would be no problem to move us. Asked us to put a $100 deposit down, we paid that. 3 days before they called to confirm the delivery and said they would be done with the move before ours between 1-2pm and they would call us when they were on the way. 2:00pm rolls around we have heard nothing. 2:45pm rolls around we still have heard nothing so we call and leave a message. 3:45pm rolls around still have not heard from them. So we call again. They tell us that they might not be able to do the move today but should be able to do it first thing tomorrow. We tell them to check to see if they can do it tonight and call us back because we made all the arrangements for being off work and being moved out by of our apartment today. They told us they would call back shortly. 4:35pm rolls around and they finally called back. Said they could do it tonight. We say great when can we expect you to be here. Guy on the phone laughs and says hold on. Now he can't do it tonight they just closed up for the night. So we planned this in advance. They didn't call at any point until we started to ask what was happening and then still drug their feet. Now I am going to have to do the move myself. Plus because they drug their feet in letting us know most of the day is wasted. Best bet is to NEVER use these guys. They will waste your time and might not even show up. If you choose to use these guys just be prepared for disappointment. As of 6/29/22 we have not gotten our deposit back even though they were the ones that broke the agreement on when our delivery would be. read more

*The following review is an honest opinion of my experience with this company. ******* Worst moving experience we've ever had. We hired them to move us out of a ONE bedroom apartment. Three late-teens showed up and visibly and audibly groveled at the job before they even started. It took a previous moving company 4-5 hours to move us into that apartment - it took these three guys 9.5 hours to do the same thing, and they didn't even get it all in one trip. I had to pay for them to go back because they blatantly ignored an entire room of stuff. That's not even the worst part, however. Many, MANY of our items were straight up missing at the end of it all. Boxes with photographs, family heirlooms, and items that couldn't be replaced were all gone. I had a large wheeled cart that had all of our rugs in it, a carrier type of thing, and instead of just wheeling it up as intended - they took all the rugs out and walked them up one by one, and then the basket was never to be seen again! Brand new window fans, boxes of Christmas decorations, and many other things were just gone. A great deal of our furniture was scratched up or broken. We had to replace it all. When I called them, the manager yelled at me and pretended that I was swearing to justify hanging up on me, even though I never once used foul language or raised my voice; I contacted the owner, who basically tried to offer me $500, but I could only have it if I signed something saying I wouldn't talk poorly about them - ever - which was really just one requirement on a long list of stipulations. Ultimately, nothing was done about any of this. They initially said they'd pay about 10 cents per pound of the items that were broken, but they have exclusions to that rule. If your furniture was out of the box assembly, it isn't covered; there's a list of items that aren't covered, for whatever reason. It would have cost me more money to waste my valuable time filling out their form than I would've even received from submitting it to them in the first place. If your valuable items don't weigh very much, you'll get barely anything for them, essentially. We basically paid these guys $1900 to break and lose a lot of our stuff, and then take absolutely no responsibility for it whatsoever. When the employees take such poor care of your belongings that there are multiple damages/missing items, and then the company doesn't do anything about it - it makes you wonder what's really going on. Where's their incentive to care for your items if the company itself doesn't explain or take accountability for employee mistakes? Think twice. read more

I'd give zero stars but it makes me choose one. The actual movers and workers are great, doing their best, and hard workers. They're really wonderful. HOWEVER, the administration and people on the phones mislead you and are HORRIBLE. They lied when I had a move scheduled, and the people got forced to come move my furniture after a 14 hour work day. They are such hard workers. And after 7pm the company charges overtime but doesn't pay it to the workers. Really really horrible. Do not hire them. Please don't!!! They're gonna flake and send the very most tired people who deserve to go home and rest. read more

this company did not explain their extra charges clearly at all, and in the end it ended up being way more than it was described at booking. The customer service was terrible. They refused to do anything to resolve it. The movers did a good job, but if there are any problems, this company will do nothing to help you. Avoid at all cost. read more