The pods were delivered and picked up on time. The delivery driver seemed to know what he was doing and parked on the driveway without any problem. However, the pick up driver had trouble with the equipment and left large ruts in my yard. I had four pods and four different sets before it was all over. I sent pictures to Pods to show them what happened and never got a response, let alone an apology. read more

Scammers!!!! My POD container was returned at the beginning of December, 2025. I now have been charged in January, February and now March. I have called every month and in Feb they assured me that my card would be taken off the file, well, here's come March and another charge. Zero out of all the stars is what I'd rate them!!!!!! And...the stuff that came out of the pod after storing...STUNK of mildew!!!! read more

such a scam, outrageous prices. tried to charge more than $800 for almost nothing. they left the front door of my house open. i was gone all day with a wide open door. bad experience read more

Absolute disaster! Scheduled PODS to deliver my container to my new home in a hi-ruse Condominium building in Cincinnati. Since the POD was delivered to the loading dock of the building, I requested a same day pick up of the empty POD. The full POD was unfortunately delivered 1.5 hours beyond the scheduled 8-11 AM window. Therefore the entire schedule was thrown off including almost losing my appointment with Pack and Load (the unpackers I had hired). After roughly 8 calls to PODS customer service, I was given incorrect information, lied to, hung up on, told all protocol was being followed, etc. Since it is now Sunday and the POD is still sitting blocking the loading dock, I am told that nothing will be done until Monday. In the meantime, I received a scheduled appointment to pick it up between 1-4 PM on Monday afternoon. Not only is the POD blocking the loading dock for all other normal activity (trash and recycling dumpster activity), there is another tenant of my building scheduled to move out on Monday and the POD will be blocking their access to the dock. So, not only has PODS created a disastrous experience, they are now insisting on making it worse. The last rep I spoke to said" all proper steps have been taken by the previous rep I spoke to". I WOULD NEVER HIRE PODS FOR ANY MOVE! read more

OK where to begin. My experience with PODS has been one of the most frustrating I have ever experienced. Hands-down it has been the worst customer service. I have spent about an hour just about every single day for the last nine days trying to get ahold of a woman named Melissa at PODS and to get my problem resolved. I was originally quoted $1378 for my delivery of my POD container for a move out of state. When I called nine days ago to get my POD scheduled for delivery to my new address they told me the price was $3010. I simply asked that they go back to review initial calls associated with my account so they can verify the amount I was originally quoted. So a pricing dispute case was opened nine days ago regarding that issue. I have been told that Melissa (the woman assigned to my case) will reach out to me in the next 48 to 72 hours from the time my case was created (nine days ago). I have also been told by another employee that it takes 3 to 5 business days to hear from said Melissa. Regardless I am nine days out and not a single call or email from Melissa. As I mentioned before I've called just about every day and have waited on hold spending about one hour each day trying to get this resolved to schedule my delivery. Each and every call I have to re-explain my whole situation and the only thing they can do is either transfer me to Melissa's voicemail (and I have left her several voicemails) or transfer me to another agent that will tell me the exact same thing (that they can only update my account alerting Melissa that my case still needs to be resolved). My original delivery was supposed to be scheduled today (nine days from when I originally called), however, nobody has been able to schedule this because I've been told Melissa has to resolve my case first. My husband and I had both taken off of work and hired movers...all futile efforts as we haven't heard from Melissa and have been unable to schedule our delivery as a result. I've asked for my case to be transferred to somebody other than Melissa (they were unable to do this), and I have asked to speak with Melissa's boss (several times) or anybody higher up than Melissa (also unable to give me this information or make that happen). The same response I get is "you will just have to wait for Melissa to call you back." If this "Melissa" actually exists I would be seriously considering her position in the company if I were managing this business. One last piece of advice I can give management for PODS: When a client calls in to customer service to get a problem resolved and has spent an hour on the phone trying to do just that it would be nice for the agent to call the client back when the call suddenly "disconnects". I mean they still have the case pulled up on their computer knowing the issue wasn't resolved. This happened three times in the last nine days. I'm beginning to think PODS is blowing me off. It is very frustrating when you have to call back after waiting on hold so long the previous time to re-explain everything to the next agent who in turn can't resolve anything. I am still waiting for my call from PODS and hope this effort of displaying my frustration with the company will finally get "Melissa's" attention. Never in my life will I ever use PODS services again. I strongly recommend you don't either. It will save you a HUGE amount of frustration. read more

Let me start by saying, for what a horrible experience I had with PODs, of the probably nine people I spoke with over this whole ordeal, four individuals out of the Florida branch were good people and this review should not reflect poorly on them. When I specifically asked the sales associate if a 7' container would be big enough to hold my couch (the biggest item I was moving), he said yes. When the driver came to deliver my pod, I asked are you sure this is big enough for a couch and he said, no, and he told me the sales associate had misinformed me. The driver then told me he had to leave and he either needed to drop the pod and they could come back and pick it up in two days (this was a Saturday and PODs does not deliver on Sundays) and I would have to pay for a new drop off and pick up if I wanted a bigger one or he could take the 7' I ordered away and I could just change the order without having to pay a drop off/pick up fee. He then recommended that I order a 12 foot. Since I was being rushed by the driver, I told him not to drop it. He did not leave his contact information. When I called PODs to inform them of what had happened, they told me a 12 does not go across the country so I would have to do a 16. A 16 was more than double what I was already paying so I said that was unacceptable. I paid for my move out of pocket, and I needed the 7 back. They then informed me they could not get ahold of the Cincinnati branch, therefore I would have to reschedule my POD drop. Let it be known, you do not get to select the window in which your POD is dropped, they give you a window and if for some reason it doesn't work, you have to reschedule. The window they gave me was between 12-3 and they dropped the POD at 3. I called at 3:30 to see if I could get a new pod (see comment above) and at 3:30, the PODs branch in Florida could not get ahold of the Cincinnati branch. They will not give you the direct phone number so they continuously tried to call them and could not get an answer. They left numerous messages and sent a handful of emails to no avail. For an hour and a half, they could not get anyone one the phone. This was baffling to me. When I asked them what needed to happen next, they told me that we had to wait for them to respond and if they didn't by 6pm (they close at 5) then I would need to reschedule my pod. No surprise, we never heard from anyone so I had to reschedule the next day and they couldn't get me another pod until the following Thursday - 3 days after I needed to be out of my apartment. They told me there was nothing I could do. This same issue happened again where the customer service associate could not get ahold of the Cincinnati branch. My pod arrived on the Thursday in the afternoon and I arrived home from work around 4:30pm to start loading. When I walked out to the pod to check it out, the lock that I had purchased from PODs was nowhere to be found. I called the customer service line and after answering the same questions I had become so accustomed to, we finally got to the issue of the missing lock. This kind customer service associate informed me that when they refunded my first pod drop (because they refund you when you reschedule), they refunded the lock as well and when it was rescheduled, the lock was not rescheduled with the pod. This was incredibly frustrating to me because I had very specifically asked the question TWICE before the pod got to my home - once when I rescheduled the pod and asked the lady to make sure the lock was still on the order, and the second time when the driver called me to tell me he was dropping the pod. The reason I did not see this on my invoice was because I rescheduled the pod so quickly, the money never made it back to my account because it was put towards the new pod drop. It was around 5pm at this point, and the customer service associate tried to call the Cincinnati branch to come back and drop it off and they did not answer. I then had to stop loading my pod to go buy a lock. The Cincinnati branch has arguably zero customer service, and I would not recommend using PODs to anyone in Cincinnati. If management or HR reads this review and you have one takeaway from this disastrous experience, let it be that this is a plea for you to please communicate with your employees. I have never worked with such a misinformed company, and it made moving, an already stressful event, even worse. Every associate I spoke with told me something different, and based on those numerous phone calls, I would guess management probably tell the sales associates not to apologize for anything because then they would inadvertently be accepting that the company is in the wrong. Please, inform your people. Take them through training on your products and what you do and do not offer. read more

From the drivers in Asheville, NC...To the drivers in Cincinnati Ohio...And everyone we spoke with on the phone. Everyone was excellent, and did a great job to get our move completed! Can't thank y'all enough!!! read more

We were told on the phone that our POD could be placed in our yard. When the POD arrived the driver said that "we're supposed to put it on a hard surface. You must have talked to someone in Florida." I informed him that we were told that we could do this. Also my sister who lives ten minutes away had hers placed in her yard. He said that they're not supposed to. To place the POD on the street I would need an $86 permit. I called PODS and the woman on the phone said, "oh they need at least 12'x16'." I said that we have that. She seemed confused and asked if we had any obstructions. I said no. She seemed still confused and asked about sprinkler heads. I said no. She said she needed to put me on hold. When she came back she said that it is at the discretion of the driver. So basically I had a driver that preferred to place our container on the street and we had to pay $86. There was absolutely No reason the POD couldn't be placed in our yard. PODS offered this when we purchased our container yet their employee's reason was only, "we're really not supposed to do that." So I pay for a permit through PODS. I ask how we get the permit. Is it paper? An email? I am told on the phone to ASK THE DELIVERY DRIVER because the local office send it to us. The delivery driver of course had no idea. He told me I had to get it through the city. So I'm standing with my screaming, crying baby who needs to be put down for a nap trying to call PODS and figure this out for 30 min. We just had a baby so we're down to one income and $86 is a trip to the grocery store. Or three containers of formula. So I'm very frustrated. I have no idea why we were not allowed to have the POD places in our yard. And I'm crossing my fingers that someone emails me a permit I guess. (The delivery person was very nice. I have no complaints with his demeanor). read more