I was looking to move from Las Vegas to outside of Cleveland and I initially found PODS to be a fantastic resource to move. They dropped the POD off, you fill it up, they pick it up and deliver it to your destination. Upon booking, they said my items were insured up to a certain amount. I was thinking, great this will work out well if anything breaks in transit. Well guess what... A LOT was damaged in transit! My couch got scratched up, tv stand damaged, treadmill ruined, book case damaged, bar stool damaged. So needless to say I put in a claim. Well.... It was denied. I went back and forth with them and they claimed that it was the movers responsibility in Vegas. I called them and they wouldn't take the claim either, nor do I blame them. I watched the movers and they did a great job. They really took the time to cover and wrap everything and strategically place things in the POD. So I leave you with this... If you think your items are insured with your POD, they are not so use it at your own risk. If you're items get damaged in transit, you're screwed! Also, when booking be sure to say their initial price is too high and they will go down a couple hundred dollars for you. read more

I've recently decided to start my reviews with five stars, then delete/add as needed. I start with five starts because I believe small business's are the creators in our world - they create a way for most of us to survive economically, they generate tax revenue, and they give some of us a sense of purpose & meaning in life. 1. The past three times I've called PODS, I've waited on hold for over 15 minutes (today's wait was 22 minutes). In my opinion, this is unacceptable and very poor customer service (minus 1 star). 2. When my pod was delivered to our storage facility in Georgia, my wife and I had to wait at the storage facility for 3-1/3 hours for POD delivery (I was not told when I originally booked a POD that there's a 3-hour delivery window. What I was told is that we would be contacted the day before with a time for delivery). Again, (IMO), this is unacceptable and very poor customer service. It seems to me that if you're delivering a POD to a storage facility for loading and/or unloading - you narrow the delivery time window to an hour max (minus 1 star). 3. PODS never notified us our pod had been delivered to Los Angeles. I had to call them (and experience an unacceptable wait time) to find-out our POD had indeed arrived (minus 1 star). 4. I called the Los Angeles facility where our POD was being stored and asked if I could get something out of it. We showed-up the next day and the POD had been moved to the secured parking lot. When we opened it, we found nothing had moved - it was exactly as I left it in Georgia. Great job!! (plus two stars - 'cause this is the most important reason we hired PODS). 5. I called today to ask if the delivery window for our POD to our storage facility could be around 9a - and if the window could be narrowed (we live 4 hours from the storage facility - we're trying to prevent a 3+ hour repeat of our loading experience). I was told: (a) The facility in Los Angeles doesn't do morning deliveries; and, (b) the window will still be 3 hours (minus 2 stars). The good news is our "stuff" was in excellent shape after being transported across the country. But, in my experience, PODS is customer-unfriendly. They operate for the maximum convenience of their operation - at the expense of their customers. Needless to say (from a personal convenience standpoint, my first experience with PODS has been a very unpleasant one. Thank you for the courtesy of your time and consideration. Glenn Goryl UPDATE: Well, our PODS experience is finally over. Our pod was to be delivered to our storage facility on Tuesday, April 26. We drove five (5) hours from our temp home in Morro Bay to our storage facility in LA. We were literally pulling into the storage facility when the phone rang and we were informed their forklift was broken and our POD could not be delivered that day. My wife and I took a day off work (combined, we lost over $1,000). We drove a total of over 400 miles ($214 @ 53-1/2 cents/mi). Our original contract stated we had to have our POD emptied by Wed, the 26th. (Another "lost star" for PODS is their insistence on automatic withdrawals). We came back down on Thursday, the 27 - and were charged $303 for another month's POD rental. This is the WORST company I've done business with so far in 2017. NEVER, NEVER AGAIN!! read more

DO NOT USE PODS!! We used PODS for a job transfer from Florida to Texas. They took our money and picked up all of our possessions at the agreed upon time and location. You should STRONGLY consider not spending your hard earned money with these criminals. For the following we complied with the instructions given to us by PODS: After waiting the (roughly) 2 weeks for them to ship it we called to confirm the exact time of day the delivery would be made the day before the scheduled delivery time. At this time we found out that they had misplaced our PODS container. After locating our PODS container they admitted that a clerical error on their end caused them to misplace (without their own knowledge) our PODS container until we called to schedule the delivery. At that juncture they BEGAN the shipping process and our PODS container arrived 10 business days later. As 100% of all my professional clothes were in the PODS container that I paid over $2000 to have shipped I was forced to purchase an entire new professional wardrobe. When asking PODS to help rectify the situation we were told "We acknowledge your claim that the order was scheduled to arrive but establishment forgot to schedule. Be advised that establishment makes no assurance or guarantee regarding time of pick up or delivery of any unit." They did not refund us one penny. They did not help with the cost of an entire new professional wardrobe. They assured us it would be there on the agreed upon date, they lost our container, and they could not care less. This is a terrible company and I will never use them again. You should STRONGLY consider not spending your hard earned money with these criminals. read more

Beware, and shop around. Called several places and got quotes. PODS was, by far. the most expensive. Almost double what i ended up paying with PACKRAT Two PODS across country quote was over $9000, more then a moving service. Call around. read more

Absolute garbage - I rented a container, which they dropped off as agreed. The problems started with the RAIN on day two. The pod leaks big time! All over the stuff inside! From a giant hole in the plastic roof. And the rot on the floor tells me this particular POD didn't just start leaking. I try to contact PODS - mistakenly believing they would do something. Nope! Wow - this is a horrible service featuring defective equipment sold and marketed by a company that could care less. Awful. read more

Thank you to customer service for responding to this review. It is only fair that I update based on my experience working with the customer service team. They escalated my claim and reviewed the recording. It seems I misunderstood what I was being told. Since I live in NYC, I pay for a city service which is an extra fee. When the agent gave me the price for city service, I thought it was the entire price including city service and did not realize that it was an EXTRA $500+. I do wish that PODS didnt wait until I left a review to contact me an resolve this as they started looking into this on May 23rd and I did not get a resolution until June 1st, the day before I had to move my belongings from the facility to not incur a $169 + insurance charge. Pros: The calls are recorded and customer service did review the call to clarify things The guys that work at the queens storage are friendly and easy going Cons: It took almost 2 weeks to look into this and the short notice of a resolution with not much courtesy was annoying I stood on hold for upwards of 30 minutes every time I called to ask a question because the internet has limited information I had to hold just told schedule visiting my container but when arriving to the facility, the folks there didn't seem to be expecting anyone I wouldn't consider it safe. Ive never showed ID yet I was able to walk up to my container and clip the lock I had a different moving company pick up my belongings and the truck driver arrived before me, they told him where my container was and he was there waiting for me when I arrived. That creeped me out... All in all - would I do PODS again? It's not a hard no but most likely not. read more

If it was possible to give it a 0 I would. We as a military family are used to move all over the country and have used different types of companies and never had any problems with it. But at this time it was different we paid for pods moving and storage to come and drop off the box at our driveway. They were supposed to be here between 11:30am to 2:30pm. I made time on my schedule to be there on time to Scort them inside of the military base. But somehow they decided to come earlier when I was not able to be there and before my window time they left not to come back in about 4 days. When we tried to call to resolve the problem we were not able to speak with a supervisor. Do not use this company they will not be able to connect you with anybody who is the responsible person for the company. We spend 5 hours on the phone and nothing was done. To fix the problem that's an absurd. read more

The PODS nightmare is alive and well. You need to watch them like a hawk. They will mess up your order or miscommunicate and if you don't catch it right away you're SOL. Why? Because they have zero flexibility and they make it worse by acting like they will help you. I have been told repeatedly someone would reach out and they never do. Lying is how they handle it. They offered me a refund and just charged my card again. They are very likely to mess up your move and it won't be fixable. Your stuff will be weeks late. read more

Completely unimpressed. At no point in the booking process was it made clear that our now delivered and full container could not be picked up within 15 (!!) days of drop off. For a company that touts convenience and encourages use of the web booking frankly ridiculous to not state that p/u could be that far out. This from the site is incredibly vague "As dates are subject to availability, we recommend scheduling your container deliveries, pick-ups, and moves as soon as possible -- at least 7 days in advance." Telephone rep said she could do nothing and even said the local affiliate "isn't picking up the phone". read more

Had a similar experience to most with Pods - started out great and went terribly wrong afterward: Booked Pods to put my stuff in storage due to COVID and waited for my plans to finalize for a move to Florida before booking and confirming my move date. The initial move was quoted for Tampa, FL. Two months later due to job changes I needed to update my move-to location to Bonita Springs, FL. The rest was just an absolute nightmare: - August 14th - I called and received a new quote written via email with the new cost of the move to Bonita -August 21st - after signing the lease to my apartment I called back to confirm the drop-off date and my quoted "delivery charge" increased by over $400. I was told by two different agents that my other quote "must be wrong" and I was stuck with that price even though I had a completely different one in writing from their company. Note - this was not the cost for the long-distance shipment, just the amount to drop the container in the parking lot -Early September - I called and asked if the delivery time for the Pod is only confirmed the night before, or if it is currently in the system. I explained I was trying to book my movers to unload the Pod and wasn't sure if I should confirm for the day of delivery, or the day after. The agent assured me it was confirmed in the system for 7-10 AM. Movers were booked for the day of the move and I looked forward to being reunited with my belongings.. . THE NIGHT BEFORE THE MOVE - turns out my Pod was being delivered between 5-7 *PM* What commenced was 1.5 hours on the phone with Pods - I asked if I could go directly to the facility (with the movers) to unload the pod there instead and they said there was no direct phone number to call the facility "and no one is answering the phone - you could just go there and walk around and try to flag someone down" UNREAL. Movers were canceled and rescheduled but I thought, "oh well, at last, I will finally be done with PODs." Nope - the last and final surprise was that apparently, they do not pro-rate their storage fees. I am actively paying to store my Pod at the facility even though the container was picked up over a week ago. I have never heard of ANYTHING like that. Even the cable companies pro-rate and credit your bill when you cut-off service. Thank you for reading this Moving Tale of Woe and PLEASE do yourself a favor and look elsewhere for a good customer experience for a long distance move. read more

I called pods to have a container set for storage at a time I would be in the area. After gong through the process, delivery was changed on the website to a different date, a date I would no be around to fill the container. I called CS & was told that they could manually change the days. After they had done so, I expressed concern that the new dates were not reflected on the website. I called back multiple times,each time I was assured that the dates would be changed. Today, they day I needed the pod - no show. I called, they said that it looked like delivery is due 3 days from now, when I won't be there - I was pissed. Do not use, ever. read more

Every step of the way PODs screwed us. When I initially called in July to schedule for our October move the guy took all of my info, scheduled my move, and said I could set up city service later and that it was $3-400. I called the next day to set up city service and they have no record of my reservation and surprise, city service is $500. I say fine, no big deal, this stuff happens. Day of move - they don't show up, the $500 city service we had reserved several months in advance, doesn't show up. I call PODs and they tell us "oh we had truck problems A WEEK ago and so we moved your move date", claim they left a voicemail but we never got it, no one talked to us on the phone and we didn't receive an email or anything, they just changed our move date on us without confirming anything with us. They tell me that they have very specialized trucks and everyone on that Saturday had their move in date changed on them. I later find out this is a lie, one of the PODs people I talked to let slip that the available truck already had two runs that day which is their maximum - we scheduled our move THREE MONTHS in advance and still got bumped, despite their suggestion of scheduling a couple weeks in advance to secure your move date - what a joke. So, the day before we are supposed to be out of our apartment we find out we have no truck, and no way to move, can't get a uhaul the same day - we're screwed. Our 60 year old parents come over with their SUVs and we drive 45 minutes across DC on a Saturday several times to get all of our stuff into a POD at their warehouse. We think ok, off to a rocky start, but it's done! Our stuff is in a POD, we're good to go. We were wrong. We drive from DC to Grand Junction, CO via I-70 from Denver. We literally drive a good bit of the way next to a PODs transport truck and think "sweet! PODs comes out here!" We call PODs when we arrive in Grand Junction to schedule our delivery, they say it'll probably cost us DOUBLE delivery as we aren't near a distribution center, we are annoyed but say fine what cost are we looking at (ballpark 6k when initially quoted 2-3k) oh wait - SURPRISE - they don't deliver out here. Why? You deliver to Denver, and you deliver to Salt Lake City via I-70, literally pass us, but you won't come out here? Nope. Despite all their claims that they store and deliver to you "anywhere in between" they refuse to deliver our POD to us when we are on a major highway that they use regularly. We say fine, we'll figure it out, please deliver our POD to the Denver warehouse and we'll come and get our stuff. They say "whoopsie, we can't ship your POD for another few weeks", we're irritated but say fine, ship our stuff, we just want to be done. So now, apparently, our best choice is to drive 4 hours to Denver, rent a uhaul, get our stuff from our POD, and drive 4 hours back (or pay ANOTHER moving company to get and transport our stuff, but at this point PODs has bled us dry). The nice customer service rep and manager offer us a 10% discount on shipping because of all the issues we've had - we're very grateful because now we need to use that money for a uhaul. We're pissed but we have a plan and we'll finally be free of stupid PODs. A few days before we are set to get access to our POD we call to confirm that our POD has actually arrived in Denver - nope - running late but should be there in time for us to get it this coming weekend. I call next day and our POD has arrived in Denver - yay! Oh but wait, we won't be allowed to access our POD unless we pay a $250 storage fee for the upcoming month. What? We called to retrieve our POD within our included first month of storage. Why are we getting charged an additional month? Oh, because PODs delayed shipment of our POD, so that we were pushed into a second month (and conveniently forgot to tell us), and now our stuff is essentially being held hostage unless we pay. Again, no email, no call, just a hold on our account that we had no idea existed. We pay the exorbitant monthly fee for storage, drive across state, get a uhaul, get our stuff from PODs and are finally free from them THANKS TO UHAUL. Save your money, and your time, and your sanity and just use uhaul for goodness sake. *I would like to note that a majority of the customer service reps and warehouse workers we encountered were friendly and helpful and our items arrived without damage, it seems to just be PODs as a company and their policies that screwed us. read more

We contracted pods for an interstate move. The customer service people were very helpful and friendly. Two pods were off , filled and picked up. The next day two more were to be delivered . The third was delivered . I called to ask about the fourth and they said he's arrive shortly. He arrived and started delivering. I saw him taking the pod off the truck . I don't stay outside go watch. I heard some loud noises and one loud noise. I didn't think anything of it. Shortly after I looked out and the driver was gone and he didn't leave the pod. I called , customer service put me on hold to contact the driver. They couldn't explain what happened . They sent another driver , who delivered another pod. They were filled. When they took them away I discovered the driveway was smashed in! Something (the pod!) was clearly dropped on it. I called pods and told them what happened and the filed a claim. Our closing which was the next day is now delayed a week. After five days pods has denied the claim . They won't even come out to look at it ! They claim the contract we signed with pods releases then from any liability since it includes a section where we have verified the surface we asked the pod to be placed on was stable abc could support the weight. The surface was stable ....but they dropped the corner of a pod on it! I keep asking what is the drivers explanation as to what happened- why didn't he deliver the pod ?! They won't tell me . The repair is $4000- and now we will have to pay it! It's unconscionable! I would never use them again and will tell everyone I know not to. They have insurance for these things ....why not just admit fault to the damage ? There is no other explanation as to what could've happened ! I see your message below pods....how do I direct message you ? I only see the main customer service Number which I called and talked to multiple times . read more

POD moving & storage is outrageously over priced and has hidden fees! There's apickup, delivery and a drop off fee! There monthly storage is same price as a one bedroom rental! You don't want to know what they charge to deliver out of state! I recommend you take your business somewhere else! read more

On their website it claims that the 16 foot container is, "Our largest moving and storage unit size, and a popular choice for moving a home with 3 to 4 rooms." That's a lie. Even after reducing our home goods by at least 50% before we put the house on the market, AND leaving one bed and a sectional for the new owners, this POD was nowhere close to fitting our 1500 sq foot home. Maybe if all you have in each room is one or two pieces of furniture and very limited personal items, or ordered 2 or 3 PODS. Now we will have to rent an additional Uhaul truck on the day of the move. I could have just got the truck and used the money I spent on PODS to hire movers the same day so I could actually relax. What a joke. Additionally, they won't give you any option other than leaving your card on auto pay. So you just have to trust they are going to do the right thing and not screw you over, resulting in a massive headache disputing the charges. Judging by the horrible reviews here where that exact thing has happened many times...I don't know if that's a safe bet? It's up to you. Also, they charge by the month and won't prorate anything. So you go one day over and you've just paid hundreds of dollars for a POD you don't need for another month. If they don't have time to get your POD then you will pay for the additional month, even if it's on them that they don't have the window open for pickup. They recommend scheduling pick up the day they drop it off, but when moving around you may not have the exact date or even an address yet. So I don't think that's realistic. I cannot recommend this company at all. read more

It's been 16 days and still our POD has NOT been delivered, yet, payment in full was received BEFORE scheduling our delivery. Every day we call and are given a different story of why or where our POD is. We are in TX. We were told it was in San Antonio and this is where the original delivery would originate from (2.5 hours from our new home). When that delivery day came and went with no delivery of our POD, we called were told they were "trying to locate our POD." A few days later, we were informed it was located - in Pittsburgh, PA! Finally, we were told it would be delivered last night. This morning, NOTHING. We called, again and were told they could not "find our street." There was no phone call from the driver. We were then asked by PODS customer service to send us a "Pin Drop" in an email to them. A simple Google search of our address would have given both their driver and customer service the exact location. We then sent the email, called PODS Customer Service and told "it takes about an hour for emails to come through" so they STILL could not confirm if there would be a delivery. We were also told we would get a credit, but that has also been MIA...maybe it's with our POD. read more

Never, ever, ever listen to PODS recommendations for additional moving help. To load myPOD, they recommend HIRE A HELPER. Still waiting for Hire a Helper to resolve the COMPLETELY POOR AND DESTRUCTIVE SERVICE provided by their contractors. Not only were these guys total misogynists, but when I unloaded my pod, most of my boxes were crushed. My movers at the other end of the journey were horrified: "Who did this to you? This is a disaster. You should get a total refund. it's going to take us extra time to unload this pod because this is all such a mess we can't untangle it." How do you pack a pod in such a way that broken China is littering the floor of the storage area in the end? My initial call of complaint was supposed to result in at least a partial refund....STILL WAITING. THESE FOLKS WERE PODS RECOMMENDATION FOR RELIABLE MOVING HELP. THERE WAS A FREAKING LINK TO THEM OFF OF THE PODS WEBSITE. read more

Awful experience. They exclusively use overseas operators who either cannot understand you or you cannot understand. They never sent me any email because they couldn't understand what I was saying and got the email wrong. When I called them close to closing and was upset, the call "miraculously dropped" and when I called back, they were closed. HOW CONVENIENT. Just use a local mover. Do not waste your time. read more

Totally Dissatisfied with your company! I have been dealing with your company for a little over 1 month now and to say the least I has been the worst part of my total gut rehab of my home in Tucson. From the start of first billing and delivery - wrong size of Pod, overbilling and double billing, locked out of system, a nightmare trying to add another month due to contractor's delayed, after adding another month your company came that day to pick it up with my belonging in it, and so so much more! Your company has giving me nothing but grief. I can't even talk to any supervisor or manager at anytime. You and your business practices should be totally ashamed!!! When we finish with our project well will be blasting all social media, filing complaints etc.... Myself and my other half are going let the public know what a nightmare experience we have had with your company... You may want to rethink your tag line = "The Best Moving & Storage Idea Ever." - NOT EVEN CLOSE!!!! - YOU can't even do the basics to ensure easy CUSTOMER SERVICE...Have everyone in your company take some classes on how to treat customers - customers who pay their wages! FOR GOD SAKES - it's easy "Just Care" and your company truly does not! Raymond A Sinelli - Soon to be a X-customer of yours forever! Raymond A Sinelli read more

The billing dept for PODS is a total debacle. BEWARE! We were overcharged and have tried repeatedly to get someone to fix it, to no avail. Our PODS have not been delivered yet and I sure as hell hope that all goes ok. But the customer service and billing dept are TOTALLY LAME. It is an embarrassment. read more

ABSOLUTE WORST! I booked a POD - scheduled delivery on a fully open day. They BILLED me. I received NO call the night before to designate the "3-hour delivery window" - and on the delivery day I called 5 different times including 8PM and kept being told "yes sir, you are scheduled - they could still show up tonight...." Every time they called the PODS delivery center (Fort Myers, FL) that was handling the delivery and noone answered phones, no return emails, no return calls - nothing. I had workers that had to leave early because they couldn't move the items out until the POD arrived. The next morning I got a call close to NOON saying "oh, they ran out of drivers but we can schedule you on the next available day" - which was 12 DAYS LATER!!! Still waiting for my refund 6 days later - but they had NO problem taking my money before even delivering the unit. TERRIBLE TERRIBLE. read more

PODs finally called about the damage done back in July, She said the claim was denied she said that our video showed that we were there instructing a driver where to place the pod. I told her that was true but where the pod was placed is not where the damage is done the damage was done at the end of the driveway by the podzilla she said pods has no liability for structural integrity of the road and the driver's not responsible, it's not his job to determine the structural integrity of the road. There's nothing more that we can do the case is closed, she suggested we put a claim in with homeowners or have the condo association put a claim in with their insurance or take legal action. So trying to be responsible, and doing the right thing Was used against us. We didn't even have to be there but we wanted to show up when he was delivering it and we didn't have to send a video but we did. Lesson learned, I'll never use pods again. read more

If I could give them 0 stars I would. Customer service was the worst and when I got the quote to have my containers shipped, they claimed it was wrong by them but not their fault. I could have thrown the $28,000 into a fire and got more satisfaction than I did using them. If you have any alternative, I would recommend you look at all other options closely and don't make the mistake I did. read more

Not to exaggerate, but I would not wish my experience with PODS on my worst enemy. WOULD NOT RECOMMEND!!! I have recently moved with my wife and 9 month old baby and we used PODS. We were supposed to receive our POD on 9/15. We even received the message the evening before (9/14) that our POD would be delivered between 10:30am-1:30pm. Around 12p that day, I received a call that my POD was delayed...to the FOLLOWING WEEK! Everything we possess is in this POD and we are now in our empty house with nothing. When I asked where my POD was, they replied that it was just "in route", not at the warehouse it should be, and they had no way to track the actual geographic location (seems unbelievable in this day of age). My POD was supposed to be shipped on 9/5 and arrive at the local warehouse within 5-7 days (well before 9/15). That day, the employee that called me said he would contact the warehouse for accommodations to get the POD delivered sooner and get back to me right away. I have not heard from this employee since this phone call. The customer resolution team was also supposed to call me that day for compensation "as needed" for the delay and I have yet to hear from them too. I called again later that day and reached a new employee (PODS will never redirect your case to the same service person). This employee, Cindy, could not help much more but she at least she kept me on hold as she called the warehouse and submitted this to her supervisor Maria who was supposed to contact me again. Additionally my contract was changed without my verbal or electronic agreement because "it would not arrive that day, so it had to be changed". No...this means PODS BROKE its part of the contract not that it needs to be "updated"! A contract is between 2 parties, not the business doing what is best for their behalf. Sept 16: Cindy said she would call first thing in the morning for updates, which she did (only employee I am grateful for) but nothing new and she pinged Maria again to contact me. I have since called multiple times to reach Maria with multiple employees pinging and emailing her and she has not responded to me now 3 days later. That evening still no word from the warehouse or updates. Only that a scheduling dispute was submitted (I don't know what dispute there is...the POD didn't show up when it was promised). No word from Corrine, the agent assigned as my advocate (not a great advocate we will see). Sept 17: called first thing in the morning. Ariel/Uriel answered and said he couldn't help. Tried calling the warehouse with no response and left a voicemail to respond to them immediately. Refused my request to be transferred to a supervisor, said it needs to be scheduled. Called again and happened by chance to get Ariel/Uriel again and he called the warehouse again. No response. Called a third time, got an Adam who transferred me to Corrine's (my supposed advocate) voicemail. In her voicemail she said she would respond 24-48 HOURS LATER!!! That seems totally unacceptable to me. Regardless she was supposed to have contacted me 48-72 business hours later from 9/15 (still no word or reach out from her). Contacted them again that evening for an update. Still nothing. A "resolution" was suggested that I HIRE ANOTHER moving company to pull my stuff from my POD in the warehouse and move it to my house as other customers have done this before. Really??? Also this employee (can't remember name) left an email message to Maria to contact me ASAP. Nothing still from this supposed supervisor. Sept 18: Called in the evening and talked to Sarah. FINALLY an update. Local warehouse won't make accommodations and so the POD won't come until 9/22. The person who made that edit was supposed to contact me by phone and email, which never happened (unsurprising at this point). The scheduling dispute was closed without any of my knowledge. Sarah tried to transfer me to the advocacy team (something that until this point was forbidden to me) since Corrine didn't respond in the window of time she was allotted. Nothing and Sarah left yet ANOTHER message stating for somebody to contact me ASAP. This is just RIDICULOUS. I have been left in the dark this whole process with clashing abilities of what is allowed from employees. The lack of communication is totally unacceptable. I have now had to go out and get some meager supplies and we have to eat out every day to live because we have nothing. In this time of COVID, this is just unnecessary risk to me and my family. PODS has failed me to an almost indescribable level. WOULD NOT RECOMMEND!!! read more

Using pods to move? Beware! They refused to deliver my full pod to my new house because the driveway was too steep (it's not very steep at all: moving trucks had no problem with it). Also refused to leave it on the street claiming it was too narrow, or the parking strip (again too steep: it's only slightly off level). They then refused to refund my charges. Update: I was contact by a pods representative who offered to refund more charges if I'd sign an NDA and agree to remove all negative reviews (in violation of Yelp's terms of service). I can only imagine that many people take this offer and that the actual number of negative reviews for PODs would be much, much higher. They're a horrible company. You'd be better off with anyone else. read more

Huge mistake using this company. I ordered a pod and it turned into extra charges as the driver did not position the pod properly on my property despite repeated instruction on the phone while the pod was being delivered / positioned on my property. After about two hours of telephone communication with various representatives, and being told I would not have to pay the repositioning fee, I have been charged about $88 so far to reposition. If you value your time, your money and value customer service, please explore your options. read more

Terrible service, can't deliver. Customer service can't help at all, and they can't find out any information. I am still waiting for my pod which was supposed to be delivered to my house on the 24th. It still has not arrived at the storage center. Each day I call, they say it will arrive at the storage center, each day it does not. I have called customer service whom attempted to contact logistics but was unable to reach them. I've asked to speak to a manager but was refused. Caveat Emptor; you might not get your stuff back. read more

I've gone round and round between billing and customer service. Nobody will handle it. Why don't have have someone in upper management contact me. read more

I booked online for a delivery on a Saturday. The driver called me that Saturday to say he was 40 minutes away, to deliver the POD. He never showed up. When I called his phone number back it went to voicemail. The next day, I called the PODS 1-800 number and they were unable to tell me why the POD was never delivered. It turns out PODS uses franchises and the tech told me they couldn't contact that franchise because it was a Sunday. So I had to wait for the Monday to have my POD delivered. Today is Monday and I called the PODS 1-800 and they said they would not be able to deliver a POD until tomorrow. I canceled my order. I would never go with PODS again, as there's no guarantee you'll POD will be delivered on time. read more

I would have given 4 Stars until the final delivery happened. During the time of renting and storing at the Longwood Facility was great, each time we needed access, the facility did a great job of bringing it out and staging it; no damage to any of my items. BUT WAIT FOR IT .... now it's time to finalize your rental and have it delivered; delivery to your residence is set Thursday delivery window 3:15-5:15 ... BOOM, at 4:00 the Manager calls and says they can't make it, so I already took half day off from work Thursday "lost time". So he says we can be there Friday morning between 6-7:00 am and I said "well I need this POD picked up Monday" and he said "to help us out he will pick it up for you on Saturday". NO NEED to call Customer Service, he says "we will handle it." So my Husband and I killed ourselves all day Friday and Saturday morning. I called the Manager (his personal cell); left 4 voice mails, texted .... No response; even spoke to the Driver twice; which was not help. Why offer a pick-up service if you never had any intentions of picking up the POD? So I got screwed for a Monday pickup and was told I had to wait until Thursday to be picked up .... NOPE I raised hell w/ Customer Service and the District Manager, POD removed Monday night at 7pm. Johnny Thank you for that. Now The Billing Dept., we pay for a month in advance and you get to keep our money when we return it within that billing cycle, so you get 16 days of my money! Keeping money for services not rendered!!! Looks like it's time to look into a Class Action Law Suit. read more

I will always communicate when I deal with a bad company, I want others to know from our experience. Be very careful read everything, They will charge for delivery AND pick up, and if you didn't use the pod and you realize it has to go back for whatever reasons, they do not pro rate. If you keep it one day, they charge you full price. Their customer service was rude and their attitude was "too bad so sad, you should have read the contract" And yes, we should read everything, but knowing that they do not give grace periods, they want access to your accounts, with that type of attitude is really spooky. Be aware and informed, this is not good company. read more

PODS will charge additional fees they do not inform you about over the phone at the time of booking! If you don't mind being taken advantage of, use PODS. If unanticipated charges concern you, DO NOT USE THIS COMPANY!! My total delivery fee was supposed to be $973.49. They charged my cc for that fee 1/4/19. Out of nowhere, on 1/11/19 they charged my cc again for an additional amount of $335.58. When I called to inquire, I was told the extra charge was added for mileage. That was never mentioned when I confirmed the total for delivery of my belongings. Be aware PODS will charge you hundreds more than what they mention during your order, and there is nothing you can do about it. Trust me on this one! read more

This was the WORST experience I have EVER had with ANY Company: 1) The machine that unloaded the POD was "Huge", much larger than the POD itself. It had four strange pivoting dual tires that extended several feet beyond the sides of the POD. As a result the dual tires tore up the lawn, tore off the the sprinkler heads in the lawn, scraped up and marked the driveway, damaged the curb alongside the driveway and smeared heavy black grease all over the plants alongside the driveway which resulted in us having to cut the leaves off of the plants. The machine was about 20 ft high when backing clear of the POD so we had to cut back a tree to get the machine clear. Other container companies have some simple fork-lift machine to place their containers. 2) The "Customer Service" is the WORST! After you place the order they tell you how THEY will do things and on what schedule with NO consideration of your needs or concerns. And heaven forbid is you need to make a change: There was change in the construction schedule that required the POD to be moved and they said that it was just tough luck as they would not alter the original schedule or if they did change the schedule it would just add several days to the pickup. When I said this would work I was told that this was the way it was going to be an that there was no one else to talk to and the Agent hung up on me. We have previously used Rat-Pack with NONE of this nonsense but our Company recently got a "Business Account" with PODs. What a mistake! read more

I would give a zero if there is an option for me. This company is going down in service. Two hours late drop off time for PODS. No call no show for picking up our PODS is unacceptable. Customer service team in Florida seemed to pick up the phone and asked if they can help with anything, but obviously they are NOT trained to help in term of knowledge, problem solving skills, communication manner and hospitality. This is very disappointing service we have ever received. If we would have known this, we would not use their service at all. I would not recommend this company for moving or storage!! read more

This has to be the nightmare move form hell. We moved from Hacienda Heights, CA to Palm Desert, CA. My son had used Units but I decided to use PODS. Big mistake. They are totally incompetent and stupid idiots. They are in the wrong business. Believe me. Lesson learned, "listen to your children". I ordered my POD on the phone and they said you're moving from Hacienda Heights to Palm Desert. No problem it is only about 100 miles. A two hour drive. They delivered the POD, we filled it, called the number for pick up and received their confirmation call that some one would be there tomorrow between 10:00 and 1:00 PM. Perfect. Wrong. At 1:45 nothing. Crickets. I called the local rep who I originally talked to and he said some times they can be late but he would check. Hold on. He comes back and says your order was cancelled by the warehouse manager because it was too far to drive. What??? You took the order, I packed my stuff, it's in your box and sitting in my driveway. Why didn't someone call me? Man, I closed escrow and am on my last day to vacate. He said he was sorry but there is nothing we can do because the Warehouse Manager is in charge. I call the national number. They say no, your driver is still on his way. You account has a green light which means we are still coming. I tell the guy what the local rep told me. Hold on. He comes back sorry but it was cancelled. Yes by the Warehouse Manager. No he didn't tell anyone. No Palm Desert is not too fare. Yes it is just a 2 hour drive for a big truck. SoI say what the ---- am I supposed to do. Everything is packed in your box. I was supposed to be out of the house today. I can't stay here because there is literally nothing in the house. Hold on. Back again. Here's what we will do. Tomorrow we will pick up (you don't have to be there) your box and take it to Chino Hills, then on Friday we will pick up the box in Chino Hills and take it to Riverside and on Saturday we will drop off your box in Palm Desert. Complete stupidity. They should be sent on a suicide mission in the Middle East. No kidding. Well, praise the lord they delivered the box on Saturday, 4 days late. We emptied it and called them the next day for pick up. They said we can't get anyone there for 21 days to pick it up. I thought "of course you can't" that would be efficient and you could have one less box in inventory instead of two. But you wouldn't want to do that. Nooooooooo. I swear it is run by complete fools. Seriously. Carry your stuff in a wheel barrel. You will get it there faster than PODS. read more

DO NOT USE THIS COMPANY PODS is a joke. Do not use them. I'm living the nightmare that is PODS customer service and logistics departments. I will NEVER use PODS again. I've had the worse experience with this company. My delivery date and location were changed TWICE without notice. My POD was falsely confirmed as delivered TWICE. I paid the deposit and cancellation fees for movers and took off work TWICE. Customer Service and logistics departments do NOT know where my POD is nor when it will arrive. They suggested I call back every day. They use third party trucking service to transport PODS that they admittedly can NOT get a hold of. As of today my POD has not arrived and I have filed an insurance claim as everything may have disappeared. read more

I used PODS and they are a total ripoff. Every month they just take out money, I call them to report fraud and they hang up on me. That's real professional and I am sure not part of the BBB practice. I call back get someone else, spend an hour and a half with someone who seems competent and she says oh sorry we will refund you in 3 to 5 days. It is January, the balance has been paid off since September. Wtf. DO NOT USE THEM, YOU WILL BE SORRY IF YOU DO. Also, I need to mention that they are all like robots; they DO NOT CARE. I HAVE LOST SO MUCH TIME AT WORK JUST TRYING TO GET MONEY BACK FROM THEM. I never give bad reviews but I just had to tell my truth. read more

Awful experience, tons of hidden charges. Three weeks late on delivery, charged us almost double the quoted delivery fee. AVOID.

They picked up the POD three days late from our house in Charlotte NC, then delivered it two days late after we arrived in San Diego. It was due to be delivered in San Diego on November 17th and ended up being delivered on November 19th. We tried to get compensated for the extra two days we spent in a hotel while waiting for the POD, but no one got back to me. One customer service person that l spoke to heard my British accent, then spent 20-minutes telling me about her favorite British TV shows. Then she hung up on me and never called back. When the POD finally arrived, it looked as if it had been spun around and turned upside down. We had a slew of damaged furniture and half our belongings were covered in a white substance which had clearly come down from the ceiling of the POD. So far, we've spent over $1300 rebuying damaged furniture. We had previously used PODS in the past and had no issues at all, but this time it was a disaster from start to finish. I was promised a manager would call me - that never happened, and I was allocated a person who would supposedly look into any compensation...I never heard from her either, despite my emails and phone calls to her. I would never recommend PODS to anyone. Everything about them reeked of unprofessionalism and the fact that I was consistently put on hold showed how much they care about their customers. They are a hot mess. Addendum: I heard from a person in the Social Media division of PODS and he said a member of the "Senior Customer Resolution Team" would be reaching out to me. This was in December. I contacted him again on January 14th and said this: "Hello M***** - While we continue to await the response from the diligent research done by the PODS team (it's been five weeks without a word, but I'm sure they're working hard at it), I just wanted to point out a couple of other pieces of damage. We've protected our IKEA office table for years, but considering all the damage done to our other major belongings from the PODS journey, I guess we can count ourselves lucky with just these scratch marks, annoying as they are. The cracked glass at the top of the print is terrible. We've had this print for eleven years and it cost a small fortune to have framed (the print is 40" x 28") and it's been in fine fettle all this time. Leave it to PODS to add this print to the rest of the damage, which now stands at a cost of $1,600 that we've spent to rebuy our damaged / destroyed belongings. The good news is that I've already dissuaded at least one person from using PODS. A physician colleague of mine just moved (also from Charlotte) to San Francisco. He had to move a five-bedroom house. He decided against using PODS after hearing our story. So, a small victory". I sent photos with this email. My advice...avoid PODS at all costs. Once they've got your money, it's every man for himself. read more

They try to get an extra month out of ever deal. Beware. Two cows and others will move it for you back and forth for the same $.