Everything came on time and pick up on time. The driver Aaibal was very good picking up the pod no problems. Thank you so much.

John delivered my two 16 foot PODS today and did an awesome job of getting them into my tight driveway. His manner is calm and he is very knowledgeable on how to operate and maneuver the PODS system, so I felt completely at ease trusting him. read more

PODS Moving & Storage - PODS located side by side in tight driveway - Self Storage Near Me - Compton, California

If you need your pod picked up on a schedule you can count on, look elsewhere. My pickup was set for this morning. At 10:30 I got an email saying the driver was en route -- then they rescheduled three separate times and still have not shown up. Hours of my day gone waiting on a no-show. The customer service made it worse. Every call meant an hour-plus on hold. A rep committed to calling me back at 12:15 and never did. I called again, finally got a person who said she'd pull in a supervisor, put me on hold, and after 30 minutes simply disconnected the call. Three reschedules, a broken callback promise, and a dropped call after half an hour on hold. I would not recommend PODS to anyone. read more

Selling a home and moving cross country is stressful enough as it is.. when you add on the fact that PODS made matters soo much worse... it's simply unacceptable! We spoke numerous times to an agent at PODs who ASSURED US that what we had enough room and where we lived would be no problem for a 16footer AND that the drop off would be ABSOLUTELY NO PROBLEM -that we had enough space for that. He even had us measure it ! We scheduled the PODS weeks in advance, and that day was for this AM. The packers/movers we hired to load the pods the next day/ tomorrow. The delivery person arrived, looked at our driveway and said yeah no way can I leave this here. Whaaat?? What do you mean??? "It's not big enough" he said. "I cannot leave this POD." Of equal importance, looking at the size of this POD it was crystal clear there was NO WAY our home would fit in there!! Absolutely NO. WAY. Certainly NOT the drivers fault. Panic set in, as you would expect! Off he went leaving us with nothing but mouths agape. Just typing this all means I'm reliving this absolutely horrible experience with this company. We scrambled to find another moving company as we had to be out of our home in 3 days! NEVER AGAIN would I call this company nor can I recommend them to ANYONE!!! As I type this - 6 hours later not one single attempt to get in touch with us. NO call. No email. NO nothing! DONT HIRE THIS COMPANY!!!!!! EVER. read more

Please do not use PODS! There was no aspect of the service that was of any benefit. First, you have to get a quote before scheduling service, but I received multiple emails with different pricing, direct from PODS. I also needed multiple containers, but not all at one time. Their system was not set up for that, so you have to call an agent or chat with one. I had to wait 50 minutes to chat with an agent, they sent me a message saying hello, how can I help. I was typing my response and the agent ended the chat saying I did not respond. Time stamp was literally 1 minute apart. I have to wait almost an hour for them and they can not wait one minute? I finally got an agent and they could not understand that I wanted to add a container until I asked to speak to their supervisor. They give you notice the night before of a window, then send you several (I had up to 4) emails changing the window. really hard to plan to have movers help load or unload when you get the window less than 24 hours before. So, first POD delivered and picked up. Second POD scheduled to be delivered and I get a voicemail from a random number from another state. The driver said he could not find my house and could not deliver the POD. When I finally got an agent on the phone (after another hour wait), they could not reschedule delivery until after the closing date for the sale of my house. The agent told me the driver put in notes that it was too close to a gas line. My car was parked next to the gas meter, so they could not deliver to that area, but why did I get one POD delivered and picked up, with two different drivers, and this POD could not be delivered? I escalated because I had paid for movers to load the second POD, but had to cancel since I did not have a POD. $600 out of my pocket. They supposedly put in a claim, called me in a few days and left a message, but when I called the number, it went to a voice mail for a different person and said the mailbox was full and not taking messages. Now, final pickup of POD is scheduled, and no window is given. Agents are too busy to receive chats or calls. So let me guess, they are going to stretch this out so they can charge me another month of rental. No customer service, no recourse, not timely with delivery or pickup, nothing good to say at all. If I could have rated this in the negative, I would since they have added cost to my move due to their lack of customer service. PODS was supposed to be a good solution for my move, but it ended up costing me twice as much, several extra hours of time waiting for customer service and a ton of extra stress. Do yourself a favor and rent a truck and movers. You will have less stress and be confident you get the move completed. read more

Told us they couldn't deliver are pod three months later there is a pod in the lot they said they couldn't deliver to unattended. We had to pay a moving company 500 extra dollars to move are stuff from their storage. Pods is a scam never using them again. read more

PODS Moving & Storage - This is the lot where they said "we can't deliver/ leave unattended" but here is one left here unattended/in this lot - Self Storage Near Me - Compton, California

UPDATE: (6/6) pod was delivered 6/4. The situation has gotten even worse. Despite being told repeatedly that our request was a priority, no one ever showed up to reposition our POD. To make matters worse, we were later told that we had refused service, which is completely false. We have been waiting for a call, had our phones with us the entire time, and made ourselves available all day. At no point did anyone contact us or attempt to perform the service. To have our account inaccurately documented this way only adds to the frustration and complete lack of accountability we've experienced throughout this process. Another challenge has been customer support. We've struggled to get clear, consistent answers, and it has been extremely difficult to reach someone who can actually take ownership of the issue. There was one representative who was exceptional--kind, honest, and genuinely tried to help--but unfortunately, even he seemed limited in what he could do. We were assured this was being treated as a priority. If this is what PODS considers a priority, I can't imagine how standard requests are handled. At this point, I am frustrated, disappointed, and extremely dissatisfied with the level of service we've received. Between the delayed shipment, the improper delivery, the repeated miscommunication, the incorrect claim that we refused service, and now another missed commitment, this has been one of the worst customer service experiences I've ever had. I sincerely hope PODS takes ownership of this situation, corrects the misinformation on our account, and provides an appropriate resolution. **************** Our POD was delivered yesterday and placed on a hill with the door facing downhill. As a result, all of our boxes shifted forward and completely blocked the entrance, making it impossible to open the container. We had movers scheduled to unload the POD, but because it was delivered incorrectly, everything had to be put on hold. We are now on a very tight timeline, and despite multiple calls to customer service, the POD still has not been repositioned. Throughout the day, I was given several different arrival times. During one call, the representative assured me the driver would arrive by 2:15 PM. It is now well past that time, the representative repeatedly insisted the driver would be there by 2:15 PM while I was trying to explain that it was past that time. When I asked to be transferred to someone who could help, her response was, "What's the point?" At that point, I ended the call. Mistakes happen, and I understand that. What has been disappointing is the lack of urgency, inconsistent communication, and poor customer service. After going back and forth, I finally reached a representative who was at least honest. They told me that due to increased service requests, we have been rescheduled for Monday. This is absolutely unacceptable and unprofessional. When you pay thousands for a service, you have expectations that need to be met. I do not recommend using PODS. It's beyond me why they have such high ratings. I encourage anyone who has had a similar experience to file a complaint with the Better Business Bureau (BBB). Companies should be held accountable when they fail to resolve issues like this. read more

I was initially quoted about $1,900 online based on my pickup ZIP code, destination ZIP code, and container size. When I called to finalize the reservation and provided my actual pickup and delivery dates, the quote jumped to more than $3,600--almost double. The explanation was that my requested dates were a busy period and that demand drove the price. If scheduling has such a dramatic impact on pricing, that should be disclosed much more clearly before customers receive an online quote. What really made me walk away was comparing alternatives. For the same moving dates, I received full-service moving quotes of around $4,200. For roughly $600 more, professional movers would pack, load, transport, and unload everything. With PODS, I would still be responsible for all the physical labor of packing and loading the container myself. At that point, I genuinely had to ask: What exactly is the value proposition? PODS clearly operates on a dynamic pricing model where demand and capacity influence the final price, not just distance and container size. That's a legitimate business decision, but the online quote did not reflect what I was actually asked to pay when it came time to book. (Wikipedia) My advice is simple: don't compare the online estimate--compare the final booked price with full-service movers. You may be surprised how small the difference is. In my case, paying nearly the same price while doing all the heavy lifting myself simply didn't make sense. read more

NEGATIVE STARS. Here is my problem: Final PICK-UP. The final step ruined my every ok-impression. I could select dates to drop-off / pick-up, but NO flexibility. They did not take back an empty container as scheduled without any reasons (actually, they did not know why). I got all different responses from their staffs after several inquiries, meaning unreliable, unprofessional. Some of them left before even I finished my inquiries. Like others said, AVOID PODS if you value reliability, communication, or customer service. read more

I was extremely DISSAPPOINTED with this company. I called, reserved, and CONFIRMED the date/time of the delivery of my POD container but it never arrived. I called customer service and had it rescheduled for another date/time, and IT DID NOT ARRIVE AGAIN. This incident definitely created a huge inconvenience in my timeline of a sensitive move. read more

DO NOT give them your email or phone number for an estimate. They will NOT stop calling or emailing me dispite unsubscribe button and repeated emails to stop. They are VERY expensive too 9 emails in two days! and sent my email to a mover to load the pod read more

PODS Moving & Storage - emails - Self Storage Near Me - Compton, California

I have never been more displeased with customer service. I have been placed on hold all day waiting for a representative. My pod changed its delivery status three times for me to stay up to 10 at night when they said pick up was at 930 for them to email me and say my pick up was changed for the next day. The next day it then changed to 5 days later. Now my drop date is a week later without any notice. NEVER have I had to deal with a company to not follow their word more then PODS. They do not make it easy to call a representative, hours on hold and customer service that say it's due to high call volumes and proceed to put you on hold more. Highly to not recommend you trust this company with your belongings. They will not get your pods on time or efficiently nor are they helpful when you have questions. I recommend putting business else where Not to mention the department that comments back on these reviews have yet to get back to my email. Yet again PODS is giving information that shuts you up and never follows through. This whole company is incompetent and now I can't get a refund for them not having enough drivers and delaying my move. I will have wasted $2300 down the drain and will be having to rent a UHaul instead because even their "manager" said we just have to wait. Yet again another day of waiting for promised phone calls I've never received. read more

Beyond upset We relied on the confirmed July 1 delivery date when planning our move, scheduling work, arranging movers for our heavy furniture, and preparing for an upcoming family vacation. Every decision surrounding our move was based on the schedule that PODS confirmed three weeks in advance and again 3 days prior. Instead, we were informed the morning of that our container would not arrive until July 9, 8 days later. As a result, our POD remains at our former residence, which has already been sold. We have had to ask the new homeowner for permission to leave the container for an additional 8 days. Approximately 80% of our belongings remain in a 16 ft POD, including nearly all of our clothing, pillows and bedding, towels, kitchen essentials, some furniture, gardening tools needed for the new home maintenance, storage shelving, tools and stock for my husband's business, boxes of business records, and much more. Lucking we packed overnight bags with a few changes, bathing suits and toiletries or we would have virtually nothing to got away on a planned weekend with Family. We still had to return to the house to retrieve needed items, like towels , bedding and tools for the business... requiring us to unpack many boxes during a heat advisory in a POD that exceeded 115 degrees. We took time off work so we could unpack and settle in before a family vacation. Now we are forced to adhere to there rescheduled date when I can't take additional time off to unpack the POD, forced to do so in the evening after work. To make matters worse, PODS only services our area on Wednesday's and Thursday's, a significant scheduling limitation that was never disclosed when we purchased the service. Because of that limitation and the fact that July 9th (the new delivery date) falls on a Thursday, we are forced to keep the container another week resulting in potentially additional charges for delays that were entirely cause by PODS. They claim a truck issue arose on July 1, but delivery time window didn't go out on June 30th, as is their practice...which was before the truck issue arose. How do you know not to send an estimated time the day before a truck issue happens. And apparently they only have one truck on the North Shore. What if our furniture movers did this? New owners would not have a place to move into, free of prior owners furniture? It's not acceptable. This was supposed to be a happy week for us in a new home. PODS failed to provide the service we paid for, failed to make an effort to get an additional truck out sooner, failed to communicate as it was I that called them the day of the scheduled move... somehow the person that I spoke to knew of the truck issue at 9 AM so the truck issue existed before my call and no effort was made to reach out to us. I am so upset. How can a company that big and that well known and advertised in the U.S. and Canada only have one truck in the Boston and North Shore area and only provide service two days a week? Makes zero sense and from the other reviews I've read (too late)I would say the truck issue excuse is a lie and the real problem is much deeper. I don't plan on moving ever again so obviously I don't need to worry about needing this type of service in the future... I do however sternly warn anyone considering them to go elsewhere. I am requesting a full refund and expecting my belongings to be delivered in two days and with care. If not, I will update this review to ensure the one truck they use not be needed in the Boston and North Shore area again. And based on the numerous one star reviews, I do not feel bad sharing my experience before they have had a chance to make good. If they were interested, I would already have been refunded and gotten follow up from a representative, ensuring all measures are being taken to follow through on my delivery date this Thursday. read more

Terrible communication and experience through our moving process even after spending over 5000 dollars with them

This has been one of the most frustrating and disruptive moving experiences I've ever had. My issues began when PODS repeatedly confirmed that same-day delivery and pickup from a Public Storage location was fully supported in my area. I planned my entire move around those confirmations. On the day of the move, I was informed--far too late--that this service was not available in my location. Because the pod was required to leave that same day, I was forced into an emergency situation and had to hire a moving company and truck at the last minute just to transport my belongings to their facility. This cost me roughly $800, caused major work disruption, and wasted an entire day. PODS later attempted to classify this as a "standard mover cost," which is simply untrue--it was a direct result of their misinformation. Unfortunately, it didn't stop there. Since then, PODS has now failed to deliver my container twice. The first failed delivery was blamed on the area not being wide enough. I took this seriously and had shrubs removed and the space widened to accommodate their requirements. On the second delivery attempt, there was: * No phone call * No delivery window * No notice whatsoever I only received a generic email saying they "attempted delivery and couldn't." When I contacted customer support, I was then told they couldn't reach the storage facility--despite no one attempting to contact me at all. Now I am actively moving into my home, after weeks of planning specifically around having the container available on arrival. Instead, I'm being told I must wait an additional three days to receive my pod after I've already arrived due entirely to PODS' internal failures. This experience reflects a pattern of negligence, poor communication, and lack of accountability. Information is repeatedly confirmed and then reversed. Delivery attempts happen without coordination. Errors are framed as policy limitations rather than acknowledged as service failures. Moving is already stressful. PODS has consistently made it worse at every step. I strongly recommend looking elsewhere if timing, reliability, or basic communication matter to you. read more

PODS Moving & Storage - I love especically when they disconnect saying "no reponse" but I have the time stamps. - Self Storage Near Me - Compton, California

Their agents lie to get you as a customer. They claim you get a discount, but then it just stops the second month, and customer service claims there's nothing they can do about it. AVOID PODS!!! read more

Avoid PODS if you value reliability, communication, or customer service. I had a POD delivery scheduled for June 16. The day before, PODS sent me a confirmation request for the delivery, which I completed. Based on that confirmation, I took time off work, hired movers, coordinated access to my property, and continued paying for temporary accommodations while waiting for my belongings. Then, on the morning of June 16--the day my POD was supposed to be delivered--I received an email informing me that my delivery had been pushed back four days to June 19. No phone call. No advance warning. No explanation. No attempt to offer a solution. Only after spending nearly an hour on hold did I finally learn that the driver had an emergency and canceled the delivery. While emergencies happen, what is completely unacceptable is that PODS apparently had no backup plan whatsoever. Rather than finding another driver or making any meaningful effort to honor the confirmed delivery date, the company simply decided that the inconvenience, expense, and disruption should become the customer's problem. This delay has cost me money in multiple ways. I took time off work and lost income. I hired movers based on the confirmed delivery date. I have continued paying for temporary accommodations while waiting for access to my belongings. I also have important items in my POD that I needed before traveling out of town. PODS' solution? A $50 credit. Frankly, that offer was insulting. The company created a situation that cost me significantly more than $50, yet showed almost no urgency in addressing it. I spoke with three different representatives, and every conversation ended the same way: "We'll submit a request, but there is no availability." No accountability. No alternative options. No escalation. No effort to make things right. To make matters worse, I will not even be available on the new delivery date because I will be out of town. My property requires access through two security gates that cannot be opened without me being present. I explained this repeatedly and was essentially told there was nothing PODS could do. What is most frustrating is not the delay itself--it's the complete lack of ownership and customer care. A company that transports and stores people's entire households should have contingency plans when a driver becomes unavailable. Instead, PODS confirmed a delivery, allowed me to schedule my life around it, canceled at the last minute, and then acted as though the resulting financial burden and logistical nightmare were simply my responsibility to absorb. At every step, PODS demonstrated that once they have your belongings and your money, keeping their commitments becomes optional. This has been one of the most frustrating customer service experiences I have ever had. read more

Horrible Customer service! Wasted 2 hours of my life on phone before arrival. Said I needed only 12 feet clearance but when they came said we needed 16 feet and charged us $150 "delivery fee" and couldn't deliver pod. DO NOT GIVE THEM YOUR BUSINESS! read more

DO NOT RECOMMEND! Located in NH. The sales person sold us on meeting every one of our timelines. We then scheduled our entire cross-state move based on that information. 2 days before the pick up the POD to move it to our new home they changed the delivery date 6 DAYS LATER! We spoke to managers and they just don't care. We have experience moving with U-Boxes and had zero issues. read more

Incredibly frustrating experience with PODS Moving & Storage (we are in northern VA). We had a container scheduled for delivery today between 2:15 pm and 5:15 pm. I received zero communication about the delivery today, so when 5:30 pm came and we still had no container, I spent an hour waiting to connect to a chat agent. The agent told us there was apparently a problem with the truck and that the new ETA would be 8:30 pm. When I asked if we would be compensated for the significant delay/lack of communication, he closed the chat without answering. I waited until 8:30 pm and we still had no container. So I wait another hour for a chat agent (the same one as before, I'm pretty sure) who tells me that the driver is still on his route but since it's past the delivery window they need to reschedule. The earliest available date is June 3rd, a full FIVE DAYS after our original delivery date. Before I could complain or escalate, he closed the chat again. The cherry on top is that I have TWO pending charges for the delivery but I can't do anything about it until I see if they both post. For the amount of money we're spending, the lack of customer service is appalling. Will not recommend to others. read more

Absolutely terrible. Called twice to double check that the pod delivery would work and was reassured it would be fine. On the day of the scheduled delivery they called and said they couldn't actually deliver it until next week. Terrible organisation and terrible communication. Customer service tried to work with us. Not as convenient as you would think. read more

Several days ago I booked a same-day drop-off and pick-up for Monday, November 3, 2015. Today, Saturday November 1, 2025 your scheduling department called to say your Los Angeles facility can no longer provide same day service and that PODS must reschedule for drop off on November 3 and pick-up November 4. I informed your scheduling department that I DO NOT AUTHORIZE any changes to the schedule and to keep the same schedule as PODS previously confirmed with me via several emails and text messages and in the contract I signed with PODs, which is now in breech because of PODS actions. 10 minutes after ending the call with your scheduling rep I received an email from PODS saying that "I requested a change" stating the schedule has changed to drop-off November 3 and pick-up November 4, which I did NOT request and as I said above I did NOT authorize I have previously scheduled my moving company to arrive at the move site according to the schedule PODS that I agreed and paid for, November 3, 2025 PODS obviously has chronic and egregious issues with customer service, communication, and fraud. !!!!!!!!!DO NOT USE PODS!!!!!! DO NOT BE FOOLED BY THE POSITIVE REVIEWS HERE...THEY ARE FAKE GENERATED BY BOTS read more

PODS Moving & Storage - Self Storage Near Me - Compton, California

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Absolute failure. PODS moving and storage has been a nightmare! I have spent a total of 6 hours on hold and speaking with customer support agents and still do not have any resolution. They failed to deliver one POD, then they have rescheduled my pick up and deliver dates 4 times. All without my consent. At this point I have moved and the POD which contains all of my household items is still sitting in my driveway. The new owners are moving into the house and PODs is so overbooked they can't pick the pod up for weeks. If they actually pick it up when they now say they will it will be 15 days later than originally promised. By the time they deliver my items to my new location it will have been 1 month! They also have yet to refund any money so we are paying top dollar for nothing! No Value here. read more

Do not, under any circumstances, use PODS. They delivered my unit 5 days late and have refused to move it until 11 days after settlement. A minimum of 45 minutes on the phone to speak with someone and they are entirely unhelpful. Truly the worst company I've ever used. STAY AWAY! read more

Terrible Company, Incompetent and decided to charge whatever they want. We were scheduled to have our POD moved from our location to our new location and then two days before the scheduled move we get a call saying that it has to be rescheduled and then after several more phone calls and back and forth it turns out it is actually a long distance move and they won't be able to get it to the new location for another week and it's going to cost extra, so we just cancel it, get a uhaul, move all of our stuff from the POD to the uhaul and tell them to come get their empty container. (P.S. Uhaul is amazing - had no trouble with them whatsoever) We were quoted a $179 per month storage fee - not a first month discount a recurring $179 per month charge - and then after the POD was picked up and the order completed I get all kinds of charges for $369 and a random $319 charge, had to call/chat multiple times just to be offered a single refund of $369 and told the $369 was the correct charge per month and the $319 was a pick up fee - despite being told I wasn't going to get charged for them picking up the empty container and the invoice for the $319 cited a monthly storage charge as well not a pick up fee - and just had the chat cut off. Now I have to go through my credit card company to get my money back. If I could give them negative stars I would. read more

couldn't find my address even though post office and other companies could. they left my pod and then kept pushing back my move date! left it on someone else's property and blamed me! they are the worst. do not use them!!!! they took my money and said they couldn't move it after assuring me they could read more

WORST EXPERIENCE EVER! Not only could they not deliver on time nor pick up on time, even when I put in my request weeks in advance, they had the audacity to charge me storage! They left two of their pods in front of my house for WEEKS--they were empty and waiting to be picked up. As of this time, they STILL haven't gotten them and I am being charged for storage. I should be charging them rent! Trust that this is a lawsuit that is going to happen. DON'T USE PODS!! THE ABSOLUTE WORST. read more

Pods keeps delaying the pick up of our pod. The closing of our home was today- so the property is no longer ours. The new home owners are getting impatient and want the pod removed. PODs delayed the pick up from Saturday to today to Thursday. I have a feeling it is going to get postponed again. We are moving from NY to Florida and not sure what to do. Customer Service isn't helping out. I've sat on hold for hours to not get any answers. read more

They are holding all of my stuff hostage. Delivery was scheduled 2 weeks out and they didn't show. Supposedly coming the next day, nope. Was on the phone for 10 hours over two days so far, mostly on hold. Now they're saying I may not get my stuff for another month. I moved across the country and just need my furniture. Customer service gives the run around and puts you on hold for over an hour at a time. read more

I did not personally contract with PODS in Mesa, Arizona, but there was a POD container on the driveway when I took possession of my home. During removal of the container, the driver left large swivel tire marks across my driveway while I was present and witnessed it happen. When I contacted the regional manager, Steven, regarding the damage, PODS refused to take any responsibility. Despite multiple attempts to resolve the issue professionally, including requesting escalation to someone higher within the company, my concerns were dismissed and no resolution was offered. My advice to anyone considering PODS: read the fine print carefully. Based on my experience, if damage occurs to your driveway or property, do not expect accountability or assistance resolving it. read more

Horrible customer service. Will not accommodate picking up POD before my closing date. I call daily only to be told that it is waiting for managers approval. Now I'm stuck with a POD in the driveway of a home that I do not own! DO NOT USE! read more

Horrible customer service, I think they're scammers. Have spent over EIGHT HOURS on phone with them - mostly on hold regarding a refund - After I cleared out my pod, on time at the storage facility. I asked to speak with a supervisor and was told supervisors can only be reached by email, yet the rep repeatedly put me on hold to speak with the "back office" accounting people! Still no refund. DO NOT USE THIS COMPANY! IF I could give them a negative rating I would. They use multiple phone numbers and leave customers on hold - if they don't hang up. Additionally they will send multiple and conflicting invoices. I am reporting them for fraud. read more

I scheduled a PODS container for delivery on May 15th (today as I write this). I confirmed the address with one of the agents three days ago that they will deliver it to a storage unit, and that there is a 10' clearance. They confirmed they will send the notes to the driver. I never received a delivery time from PODS the night before, so I assumed I would get it this morning. I still never got a delivery window, yet on my account it is stated that it will be delivered today. I have movers scheduled to load the PODS container and have informed the storage unit front office about my move out. I also had three different people dropping off stuff to the storage unit to be loaded into the PODS container. All of this with an expectation that a PODS container will be delivered today. I call PODS and tell them I have not received any updates on delivery and am concerned. I was then told the container could not be delivered. I ask why, and they stated it was because it was a business address and that the clearance is too low. I asked why I have not been notified of this, and was met with confusion from the agent as well. He gave me an option where the driver brings the PODS container to the address and stays there, and within a four hour window we load the container, and then the driver leaves with the container. They then go on to say that they will be able to do this on Tuesday, and not only that, but they will charge me $700. This entire move out was time sensitive and I cannot wait until Tuesday. This is absolutely unacceptable, and to charge me an additional $700 for a mistake on them? I wasted my movers times and I wasted the storage unit and other peoples time, and now to have eat the cost of hiring movers. There was ZERO communication about the container not being delivered, no email, no phone call. I am beyond frustrated, and will never trust this company again. read more

If you want good clear communications and scheduling, I highly suggest you look else were. Moving is a stressor on its own. You will add significant stress if you try to communicate or schedule a move with PODS. There communication is near zero and you consistently get the same script no matter who you talk to everyday. I find it hard to believe that PODS cannot communicate within there own company to schedule a move. read more

Stay Far Away from PODS - Complete Disregard for Customers PODS absolutely screwed me over. Their own email clearly stated that I did NOT need to be on site for delivery. But then Fernando, the driver from the Compton location, calls demanding I have to be present to sign a waiver. I wasted my morning trying to clarify this, was forced to leave work and drive all the way back--by which time the driver had left without even calling to update me. Not only did I already pay for the POD, but now I get nothing but a run-around from customer service, who are useless at best and evasive at worst. Specifically, Tailya in Clearwater, Florida was unhelpful to the point of being downright cruel--zero empathy, zero solution, and somehow even made the situation feel worse. I told them I needed the POD on site today or my plans (and my job) were at risk, but they offered no real help or urgency. This company is a customer service disaster. Do NOT use them under any circumstances. And it's not just me--look anywhere online and you'll see a pattern of deception and incompetence read more

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PODS was a total nightmare for us. I cannot stress enough how bad they screwed us. I really hope this helps someone else to steer clear. Once they have your credit card it becomes open season and they will rack up your bill. Customer support will promise you over and over again the problems will be corrected but the majority of the time they didn't follow through and it will cost you! we moved from Massachusetts to Florida and we were originally invoiced for $3626. By the end of this nightmare the entire bill came to $4500, over 24 phone calls and countless emails to customer service, managers, some PODS advocacy group which was a joke. They dropped a cancelled container and went ahead and charged me for this POD they assured me wasn't being delivered. Corporate couldn't get in touch with local and you don't have any contact for the local supplier. PODS corporate literally told me the supplier wouldn't answer the phone and to call them back. A $1 billion company stated this to me. After picking up the original packed POD the supplier didn't deliver it to the POD storage in Florida that would deliver it to my new home. I called and was assured it was coming. They never delivered it on May 28 and when I called was told it was still in Massachusetts due to a scheduling error, and they would expedite it to me. That Massachusetts supplier charged me for two months storage for their Error. I had paid movers who help me move. I am disabled and really counted on movers. I lost all the money I paid the movers and it wasn't cheap. I was without my furniture and other belongings until June 11th. imagine being in your new home and its practically vacant, no furniture, ordering out and going to restaurants to feed yourself, and much more. That's two weeks we should have been enjoying Florida wasted by PODS. We are being charged two monthly rental fees by the Pods Storage company which made the redelivery error for 6/4-7/3. They charged us for the prior month and now they are charging us again for their error scheduling issue so it's not really compensation when taken into consideration. we also have a charge for the cancelled container which wasn't to be delivered and this is after I called and customer service twice which promised me this cancelled container would not be delivered. The payments withdrawn for our credit card has reached over $4500 which is almost a thousand dollars more than the original quoted price. we hadn't even received our Pod before all these charges. It appears everyone is having a field day with charges to our card, and we are waiting for the next pods supplier to charge us more. I'm waiting for the Pods facility in the location in Florida to begin their turn charging us for monthly storage charges due to the delivery mistakes. I tried to resolve this before we have to shut off our credit card. It would have been nice if we could have resolved the extra charges to return to the originally agreed price for their error in scheduling, the late delivery, the money we lost paying for movers who were here to unload the originally agreed upon 5/28 redelivery date, the charges for the errors dropping off the read more

Do not use this company! We recently used them for a move & water leaked into the pod that ruined 2 couches that ruined them both. We contacted Pods Customer Service & they claimed no responsibility even though their recommended movers showed us the water puddles in the unit. Additionally the completely underestimated the job advising us we only needed 1 pod when we actually needed 2 - which doubled the price. We are now considering legal action against them Just an update on this review. This company has still done nothing to compensate us for the damage caused by their POD Unit leaking water onto our furniture, despite their suggestion that they would. I still recommend you do not use them. They are unprofessional, unresponsive & impossible to reach. read more

Read the reviews. All of this about PODS lying about pickup dates and then charging you for an entire month of "rental" is dead on. I scheduled a pickup a day before by second month of use. They are claiming that because the units are on the truck, those TEN DAYS are considered a MONTH of rental. Will never use PODS again. read more

I can't believe a company would treat their customers like what I just went through. They make you give all your information up and above destination just to get a quote it should be pretty basic. Then they call you three times a day while you're trying to figure out if you want to do it and after they call you they text you another three times a day. The day I went to cancel the person was very rude and told me that they were the cheapest going I told them to get rid of my information and hung up. The person sent me a message telling me it's too bad I couldn't afford the move and then sent me another message from another number saying I should respect people helping me. I will never use this company I will never go back I will never recommend them to anybody. read more

I would give zero stars if possible. This company charged my card twice for services not received, and then said they could not reverse those charges because they were "pending" authorizations. Yet, both charges came immediately out of my bank account and I could not get the money back because they held the authorizations indefinitely, causing many overdraft fees in my account and had to hire another pod company. Zero customer service help. Bad company do not use. read more