Absolutely terrible. Called twice to double check that the pod delivery would work and was reassured it would be fine. On the day of the scheduled delivery they called and said they couldn't actually deliver it until next week. Terrible organisation and terrible communication. Customer service tried to work with us. Not as convenient as you would think. read more

Stay Far Away from PODS - Complete Disregard for Customers PODS absolutely screwed me over. Their own email clearly stated that I did NOT need to be on site for delivery. But then Fernando, the driver from the Compton location, calls demanding I have to be present to sign a waiver. I wasted my morning trying to clarify this, was forced to leave work and drive all the way back--by which time the driver had left without even calling to update me. Not only did I already pay for the POD, but now I get nothing but a run-around from customer service, who are useless at best and evasive at worst. Specifically, Tailya in Clearwater, Florida was unhelpful to the point of being downright cruel--zero empathy, zero solution, and somehow even made the situation feel worse. I told them I needed the POD on site today or my plans (and my job) were at risk, but they offered no real help or urgency. This company is a customer service disaster. Do NOT use them under any circumstances. And it's not just me--look anywhere online and you'll see a pattern of deception and incompetence read more

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Avoid PODS if you value reliability, communication, or customer service. I had a POD delivery scheduled for June 16. The day before, PODS sent me a confirmation request for the delivery, which I completed. Based on that confirmation, I took time off work, hired movers, coordinated access to my property, and continued paying for temporary accommodations while waiting for my belongings. Then, on the morning of June 16--the day my POD was supposed to be delivered--I received an email informing me that my delivery had been pushed back four days to June 19. No phone call. No advance warning. No explanation. No attempt to offer a solution. Only after spending nearly an hour on hold did I finally learn that the driver had an emergency and canceled the delivery. While emergencies happen, what is completely unacceptable is that PODS apparently had no backup plan whatsoever. Rather than finding another driver or making any meaningful effort to honor the confirmed delivery date, the company simply decided that the inconvenience, expense, and disruption should become the customer's problem. This delay has cost me money in multiple ways. I took time off work and lost income. I hired movers based on the confirmed delivery date. I have continued paying for temporary accommodations while waiting for access to my belongings. I also have important items in my POD that I needed before traveling out of town. PODS' solution? A $50 credit. Frankly, that offer was insulting. The company created a situation that cost me significantly more than $50, yet showed almost no urgency in addressing it. I spoke with three different representatives, and every conversation ended the same way: "We'll submit a request, but there is no availability." No accountability. No alternative options. No escalation. No effort to make things right. To make matters worse, I will not even be available on the new delivery date because I will be out of town. My property requires access through two security gates that cannot be opened without me being present. I explained this repeatedly and was essentially told there was nothing PODS could do. What is most frustrating is not the delay itself--it's the complete lack of ownership and customer care. A company that transports and stores people's entire households should have contingency plans when a driver becomes unavailable. Instead, PODS confirmed a delivery, allowed me to schedule my life around it, canceled at the last minute, and then acted as though the resulting financial burden and logistical nightmare were simply my responsibility to absorb. At every step, PODS demonstrated that once they have your belongings and your money, keeping their commitments becomes optional. This has been one of the most frustrating customer service experiences I have ever had. read more

My delivery guy James was super helpful and went over and above to help me! I'd use PODS again.

Small POD move out-of-state. After working with an agent, and awaiting the return call or e-mail. (did not happen until after I sent 2 emails and left voice mails) agent told me my quote expired and the cost literally is now double. What a rip-off. Asked to speak to a supervisor, too busy, they will call back. Never did get that call back. Found a much better option, took no time to set up. I will never recommend using PODS to anyone and I will never use PODS again. read more

The guys in the field, who dropped off and picked up the container were great put it no issues there. The people in the office on the other hand are nobs and made the whole thing a disaster for those of considering this be aware of one they invoice one way and they bill. another so that creates confusion and issues. The other issue I kept getting a text to give them a call to address an urgent matter. OK I call them and they tell me to.. Ignore all the text. Well guess so yeah I would never use them again. I'd rent my own truck or go with a different company. read more

I would actually put minus starts if possible. The service has been horrific. It worked the first part (picking up the stuff), but it has not been delivered after a call at 6 am telling it would arrive in an hour an a half THREE days ago... and after multiple calls, promises, mails, it has NOT arrived to the final destination. My suggestion: look for a different service. read more

Do not use this company! We recently used them for a move & water leaked into the pod that ruined 2 couches that ruined them both. We contacted Pods Customer Service & they claimed no responsibility even though their recommended movers showed us the water puddles in the unit. Additionally the completely underestimated the job advising us we only needed 1 pod when we actually needed 2 - which doubled the price. We are now considering legal action against them Just an update on this review. This company has still done nothing to compensate us for the damage caused by their POD Unit leaking water onto our furniture, despite their suggestion that they would. I still recommend you do not use them. They are unprofessional, unresponsive & impossible to reach. read more

Horrible company.... I would be writing a book on how bad this experience went. I almost wanted to hire a lawyer for the robbery here.

I scheduled a PODS container for delivery on May 15th (today as I write this). I confirmed the address with one of the agents three days ago that they will deliver it to a storage unit, and that there is a 10' clearance. They confirmed they will send the notes to the driver. I never received a delivery time from PODS the night before, so I assumed I would get it this morning. I still never got a delivery window, yet on my account it is stated that it will be delivered today. I have movers scheduled to load the PODS container and have informed the storage unit front office about my move out. I also had three different people dropping off stuff to the storage unit to be loaded into the PODS container. All of this with an expectation that a PODS container will be delivered today. I call PODS and tell them I have not received any updates on delivery and am concerned. I was then told the container could not be delivered. I ask why, and they stated it was because it was a business address and that the clearance is too low. I asked why I have not been notified of this, and was met with confusion from the agent as well. He gave me an option where the driver brings the PODS container to the address and stays there, and within a four hour window we load the container, and then the driver leaves with the container. They then go on to say that they will be able to do this on Tuesday, and not only that, but they will charge me $700. This entire move out was time sensitive and I cannot wait until Tuesday. This is absolutely unacceptable, and to charge me an additional $700 for a mistake on them? I wasted my movers times and I wasted the storage unit and other peoples time, and now to have eat the cost of hiring movers. There was ZERO communication about the container not being delivered, no email, no phone call. I am beyond frustrated, and will never trust this company again. read more

This company is terrible. Use Pack Rat or any other company. First of all, they lied outright from their call center that they could deliver on Sunday. Then I find out that they do not deliver on Sunday in MN. Then I rescheduled it to Monday. The person called and said they were on the way. Meanwhile a truck pulled into my driveway to pump the septic. Instead of calling me to ask if the truck was moving, they just left. No text or call or knock on the door. Just left. It was there for about five minutes. They must have literally drove by my house and just not stopped. Then I had scheduled a pickup online but then am informed that date is not serviced in my area. It's a nightmare company. NEVER ever use them. read more

Terrible Company, Incompetent and decided to charge whatever they want. We were scheduled to have our POD moved from our location to our new location and then two days before the scheduled move we get a call saying that it has to be rescheduled and then after several more phone calls and back and forth it turns out it is actually a long distance move and they won't be able to get it to the new location for another week and it's going to cost extra, so we just cancel it, get a uhaul, move all of our stuff from the POD to the uhaul and tell them to come get their empty container. (P.S. Uhaul is amazing - had no trouble with them whatsoever) We were quoted a $179 per month storage fee - not a first month discount a recurring $179 per month charge - and then after the POD was picked up and the order completed I get all kinds of charges for $369 and a random $319 charge, had to call/chat multiple times just to be offered a single refund of $369 and told the $369 was the correct charge per month and the $319 was a pick up fee - despite being told I wasn't going to get charged for them picking up the empty container and the invoice for the $319 cited a monthly storage charge as well not a pick up fee - and just had the chat cut off. Now I have to go through my credit card company to get my money back. If I could give them negative stars I would. read more

I did not personally contract with PODS in Mesa, Arizona, but there was a POD container on the driveway when I took possession of my home. During removal of the container, the driver left large swivel tire marks across my driveway while I was present and witnessed it happen. When I contacted the regional manager, Steven, regarding the damage, PODS refused to take any responsibility. Despite multiple attempts to resolve the issue professionally, including requesting escalation to someone higher within the company, my concerns were dismissed and no resolution was offered. My advice to anyone considering PODS: read the fine print carefully. Based on my experience, if damage occurs to your driveway or property, do not expect accountability or assistance resolving it. read more

Do yourself a favor and NEVER use pods. What an absolute nightmare! They don't do anything at the agreed time. Push your delivery and pickup back by weeks and then charge you for miscellaneous charges that aren't approved and just hope you don't notice. HORRIBLE experience read more

Currently attempting to navigate a PODs experience. Scheduled a POD for delivery to our home that we were getting ready to sell for a Friday drop off. Realtors coming for walk through on Monday. Husband took the day off Friday to load POD and POD never showed up. Called Friday late day only to find out that they had summarily rescheduled the POD for drop off 4 DAYS LATER! No notification, no checking with us. I am now on hour 4 attempting to get our scheduled POD dropped off sooner. Otherwise, our home listing will have to be pushed off a week. As it stands, by husband's day off was wasted and they are saying that they will charge us for the full scheduled amount. Zero satisfaction. Not notification. No customer service. Complete frustration. Do not use. read more

Moved for work. Pod was dropped off 5 days late (after it was supposed to be already picked up), and pick-up was delayed for almost a month after the initial scheduled pick-up date. Extremely difficult to communicate with. Continued to charge me rent for the pod despite their own delay. Would not recommend using. read more

I haven't even received my pod yet, and the entire process has been a complete mess. When I booked, the agent assured me that as long as my pod was picked up by November 24, they could schedule delivery for December 6. She mentioned the system was showing December 12, but told me it would be no problem to change it and that she was already working with her manager to correct it. When the date still hadn't been updated, I called today for an update and everything completely changed. I was then told that PODS suspends operations for an entire week for Thanksgiving, something their own employee apparently wasn't aware of. As a result, not only was the December 6 delivery impossible, but even the December 12 date shown on their website was no longer an option, and my delivery was pushed back even further. To make matters worse, even though my account was placed on a special hold in their system, the agent I spoke with today tried to gaslight me by insisting there were no notes and therefore they couldn't confirm anything I had previously been told. This has created a huge logistical mess with movers at my destination and has made an already stressful process even more overwhelming. I am extremely disappointed by the lack of communication and customer service from this company. read more

Needed to cancel the order. Super easy to book with a representative. Needed to cancel the move. I had been setting up the move for my son and thus identified him as the point of contact. I used my name and CC to hold the deposit. 1st call customer service and their supervisor were unable to deal with me to cancel. Only would talk to my son who had no knowledge of the details. I was told to use the on line process. What a joke that was! They offer a chat with agent and a chat by text. I started with chat by text. Over 10 min. With agent just to be transferred to customer service. Over 30 min waiting for customer service to answer the chat no response! I tried the chat option and it was the same process but only took about 15 min. To be dumped into an endless waiting question. Order was finally cancelled for my son after a lengthy 30 min on busy que and another 10 minutes. I believe this business model relys on people not cancelling orders within the allotted 3 days or making it so difficult to cancel people just give up on trying and continue. Would never recommend this company! read more

If you want good clear communications and scheduling, I highly suggest you look else were. Moving is a stressor on its own. You will add significant stress if you try to communicate or schedule a move with PODS. There communication is near zero and you consistently get the same script no matter who you talk to everyday. I find it hard to believe that PODS cannot communicate within there own company to schedule a move. read more

After texting and emailing me for a week to verify my order, I finally got a service window the night before my delivery. The next morning that time had changed and by mid afternoon it changed again. Finally the driver called to say he was 45 minutes from my house. I told him if he had any issues with the address or ANYTHING, please call me. He said okay. I never saw him at all. I received a text and email saying my order had been cancelled because he couldn't turn around on the property, which is absolutely not true. They still have my debit card number and the bank is still holding that charge as pending. I am livid and my husband is screaming. Not a good experience. read more

Getting a POD was super easy! Getting rid of the POD? Need an act of God. I was able to contact customer service once successfully on the phone a week ago, and she assured me I was marked as an asap pickup. She lied. Turns out you have to be a mind reader and schedule your pickup thirty days prior to knowing when it will be empty to avoid a new automatic monthly charge. I don't want a propration. I just want the empty eyesore taken from my driveway. Now I try to chat or call and my call is never answered. Save yourself a headache and pass on this garbage no accountability company. read more

Read the reviews. All of this about PODS lying about pickup dates and then charging you for an entire month of "rental" is dead on. I scheduled a pickup a day before by second month of use. They are claiming that because the units are on the truck, those TEN DAYS are considered a MONTH of rental. Will never use PODS again. read more

Our pods experience started out positive, but ended on a very sour note. I'm writing this as I sit on hold waiting for a supervisor. Our experience started to turn bad when my husband discovered a bunch of mold in the pod. By the time we spotted it, we had already loaded most of our stuff. Pods suggested solution was to send us a new pod for us to move all our stuff to. I suggested a partial refund instead. After being on hold for several minutes, the rep came back on the line and offered a 50 dollar credit. I agreed to it. Fast forward to the day before final pick up of the pod. It's been over a week and I get an email from pods saying if I don't pay by 10 am today, I will either be fined or my pick up will be delayed or both. I call them. The rep now tells me the 50 dollar credit is still not approved and instructs me to wait 2 days. I try to explain that tomorrow is our final pick up day and we want this moldy thing gone. He just keeps repeating his instructions that make no sense. I ask to speak to a supervisor, twice, and twice, he says "no". I finally recognize this is going nowhere so I say thank you and end the call. My husband advises me to get their wacky instructions in an email, so I can have it in writing, so I call again. This time I learn that the credit has been approved but apparently it takes 3-5 business days to post to my account. I try to explain that this thing is supposed to be picked up tomorrow, to which the rep replies with the same ridiculous instructions, to wait 3-5 days. At this point, we are prepared to lose the credit, just to be done dealing with this dysfunctional company. Probably their plan from the beginning. I highly recommend going with any other company. read more

Do not, under any circumstances, use PODS. They delivered my unit 5 days late and have refused to move it until 11 days after settlement. A minimum of 45 minutes on the phone to speak with someone and they are entirely unhelpful. Truly the worst company I've ever used. STAY AWAY! read more

The delivery person is an absolute asshole. Called 6am the day of the delivery, we agreed on the location and time of the delivery. Then during the delivery, they literally dumped the container in front of the driveway and left. When I called to ask what happened, the guy had an attitude and tried to say we agreed to put in front of the driveway. Worst customer service I have seen in a while. Update: Texted their customer service. Apparently their policy is even if the driver made a mistake, the customer needs to pay for the pod reposition. The conversation went from trying to fix the issues to the agent tried to sell me reposition request. I stopped responding, and 10 minutes later, I got an email stating they had rescheduled a reposition request. What a scam read more

PODS Moving & Storage - Self Storage Near Me - Compton, California

WORST EXPERIENCE EVER! Not only could they not deliver on time nor pick up on time, even when I put in my request weeks in advance, they had the audacity to charge me storage! They left two of their pods in front of my house for WEEKS--they were empty and waiting to be picked up. As of this time, they STILL haven't gotten them and I am being charged for storage. I should be charging them rent! Trust that this is a lawsuit that is going to happen. DON'T USE PODS!! THE ABSOLUTE WORST. read more

Pods keeps delaying the pick up of our pod. The closing of our home was today- so the property is no longer ours. The new home owners are getting impatient and want the pod removed. PODs delayed the pick up from Saturday to today to Thursday. I have a feeling it is going to get postponed again. We are moving from NY to Florida and not sure what to do. Customer Service isn't helping out. I've sat on hold for hours to not get any answers. read more

Their agents lie to get you as a customer. They claim you get a discount, but then it just stops the second month, and customer service claims there's nothing they can do about it. AVOID PODS!!! read more

My pod has been missing for days -- but that 'days' has now turned into weeks. Every time I call, I get nothing but empty promises. I asked them to put a trace on my pod. Their response? "Hold on, it will be delivered tomorrow." That "tomorrow" was over two weeks ago. No pod. No answers. No accountability. Just endless delays and the same script every time I call. If you need reliable service and a company that actually tracks your belongings, stay far away from this business. My pod? Is still missing. read more

Absolute failure. PODS moving and storage has been a nightmare! I have spent a total of 6 hours on hold and speaking with customer support agents and still do not have any resolution. They failed to deliver one POD, then they have rescheduled my pick up and deliver dates 4 times. All without my consent. At this point I have moved and the POD which contains all of my household items is still sitting in my driveway. The new owners are moving into the house and PODs is so overbooked they can't pick the pod up for weeks. If they actually pick it up when they now say they will it will be 15 days later than originally promised. By the time they deliver my items to my new location it will have been 1 month! They also have yet to refund any money so we are paying top dollar for nothing! No Value here. read more

I would give zero stars if possible. This company charged my card twice for services not received, and then said they could not reverse those charges because they were "pending" authorizations. Yet, both charges came immediately out of my bank account and I could not get the money back because they held the authorizations indefinitely, causing many overdraft fees in my account and had to hire another pod company. Zero customer service help. Bad company do not use. read more

PODS was a total nightmare for us. I cannot stress enough how bad they screwed us. I really hope this helps someone else to steer clear. Once they have your credit card it becomes open season and they will rack up your bill. Customer support will promise you over and over again the problems will be corrected but the majority of the time they didn't follow through and it will cost you! we moved from Massachusetts to Florida and we were originally invoiced for $3626. By the end of this nightmare the entire bill came to $4500, over 24 phone calls and countless emails to customer service, managers, some PODS advocacy group which was a joke. They dropped a cancelled container and went ahead and charged me for this POD they assured me wasn't being delivered. Corporate couldn't get in touch with local and you don't have any contact for the local supplier. PODS corporate literally told me the supplier wouldn't answer the phone and to call them back. A $1 billion company stated this to me. After picking up the original packed POD the supplier didn't deliver it to the POD storage in Florida that would deliver it to my new home. I called and was assured it was coming. They never delivered it on May 28 and when I called was told it was still in Massachusetts due to a scheduling error, and they would expedite it to me. That Massachusetts supplier charged me for two months storage for their Error. I had paid movers who help me move. I am disabled and really counted on movers. I lost all the money I paid the movers and it wasn't cheap. I was without my furniture and other belongings until June 11th. imagine being in your new home and its practically vacant, no furniture, ordering out and going to restaurants to feed yourself, and much more. That's two weeks we should have been enjoying Florida wasted by PODS. We are being charged two monthly rental fees by the Pods Storage company which made the redelivery error for 6/4-7/3. They charged us for the prior month and now they are charging us again for their error scheduling issue so it's not really compensation when taken into consideration. we also have a charge for the cancelled container which wasn't to be delivered and this is after I called and customer service twice which promised me this cancelled container would not be delivered. The payments withdrawn for our credit card has reached over $4500 which is almost a thousand dollars more than the original quoted price. we hadn't even received our Pod before all these charges. It appears everyone is having a field day with charges to our card, and we are waiting for the next pods supplier to charge us more. I'm waiting for the Pods facility in the location in Florida to begin their turn charging us for monthly storage charges due to the delivery mistakes. I tried to resolve this before we have to shut off our credit card. It would have been nice if we could have resolved the extra charges to return to the originally agreed price for their error in scheduling, the late delivery, the money we lost paying for movers who were here to unload the originally agreed upon 5/28 redelivery date, the charges for the errors dropping off the read more

0 stars. They are honestly just a very silly company. I guess they get it right enough to stay in business but if you're on any sort of schedule I would not roll the dice with pods. All these reviews are the same experience we are having now. We've been waiting for 3 days to have our empty POD delivered. we are on day 3 now, window was 11-2 and it's currently 3:15 with no updates. My husband has called multiple times, conversations go nowhere. We're just lucky we're using it as storage so we can show our house in a couple weeks and aren't pressed for time as of yet. Kicker is you get charged immediately, so you're already paying for it even if they don't hold up their end of the deal. read more

WORST CUSTOMER EXPERIENCE EVER. I will never book with PODS again and advise others to do likewise. Oliver in "customer service" is terrible!! Couldn't answer my questions. Wouldn't honor the original deal made when booking. Refused to transfer me to ANYONE else who could help. Kept repeating he was Costa Rican and laughed at my request for transfer. I told him his personal information was of no concern of mine and he told me that I should care that he is Costa Rican. Did not help at all. Every time I asked to be transferred, he told me to call back if I wanted to talk to someone else. Like he would get in trouble for terminating the call but forced me to do so. Seriously, the conversation was insane. I couldn't believe it. Subsequently, my emails to customer service have gone unanswered as well. One email was returned asking for additional information, but no response once it was provided. WORST CUSTOMER EXPERIENCE EVER. I will never book with PODS again and advise others to do likewise! read more

They are holding all of my stuff hostage. Delivery was scheduled 2 weeks out and they didn't show. Supposedly coming the next day, nope. Was on the phone for 10 hours over two days so far, mostly on hold. Now they're saying I may not get my stuff for another month. I moved across the country and just need my furniture. Customer service gives the run around and puts you on hold for over an hour at a time. read more

I can't believe a company would treat their customers like what I just went through. They make you give all your information up and above destination just to get a quote it should be pretty basic. Then they call you three times a day while you're trying to figure out if you want to do it and after they call you they text you another three times a day. The day I went to cancel the person was very rude and told me that they were the cheapest going I told them to get rid of my information and hung up. The person sent me a message telling me it's too bad I couldn't afford the move and then sent me another message from another number saying I should respect people helping me. I will never use this company I will never go back I will never recommend them to anybody. read more

Horrible customer service. Will not accommodate picking up POD before my closing date. I call daily only to be told that it is waiting for managers approval. Now I'm stuck with a POD in the driveway of a home that I do not own! DO NOT USE! read more

My Son just used PODs to get from Colorado to Virginia... Colorado end was uneventful... Virgiinia end was a total nightmare... Charlottesville and Richmond PODs dealers were totally uncooperative. Three 16 foot containers shipped... only two made it to Charlottesville... third one was in Richmond and PODs was asked to get the third container to Charlottesville... PODs personnel instead delivered the Two containers in Charlottesville back to Richmond... Since PODs will only deliver within 50 miles of the dealer location the containers being in Richmond was not going to work... PODs then tried to charge my son 400 dollars per container to put them back in Charlottesville where they were supposed to be to begin with... Son had to schedule a local moving company to go to Richmond and get his stuff and move it to the new house... When the movers and my son showed up at the Richmond location only two of the three PODs were accessible because staff in Richmond PODs center still had one container boxed in where it could not be reached... My son ended up having to "Pay off" staff $400 dollars to take 20 minutes to pull the third container out of the stacks and relocate it so the local moving company could get to it... TOTAL RIP OFF... Extremely unprofessional and SHAME on PODs for letting local dealerships get away with this type of behavior... read more

Horrible customer service, I think they're scammers. Have spent over EIGHT HOURS on phone with them - mostly on hold regarding a refund - After I cleared out my pod, on time at the storage facility. I asked to speak with a supervisor and was told supervisors can only be reached by email, yet the rep repeatedly put me on hold to speak with the "back office" accounting people! Still no refund. DO NOT USE THIS COMPANY! IF I could give them a negative rating I would. They use multiple phone numbers and leave customers on hold - if they don't hang up. Additionally they will send multiple and conflicting invoices. I am reporting them for fraud. read more

Everything about PODS was smooth until pick up time of the empty PODS at our new house. When the full ones were delivered to our new house my husband was asked where he would like the full ones to be placed. My husband suggested near the garage doors so most items could be brought in through the attached garage. At no time was the placement questioned by the driver or a suggestion made stating they should be put in a different location. My husband asked s not a moving expert and we hired PODS to be the experts. We had 16x8x8 PODS . The last driver picking up the last POD immediately began having problems getting the POD onto his trailer. My husband suggested a different way to do it and offered the equipment to do it. The driver told him it was his job and he would do it. He also said the PODS should not have been in the spots they were in. As the driver continued to struggle with the POD and my husband saw it was beginning to damage our yard he once again offered a suggestion and equipment in order not to further damage our yard. The driver became agitated and ordered my husband to stop by I by invite him advice and to let him do his job. We will now have to hire a yard expert repair all the deep ruts in our yard. We filled a damage. PODS denied it saying my husband gave the instructions on where to place PODS and therefore they were not liable. We believe the drivers should have put the PODS in a location that would have enabled them to be picked up without damaging our yard. They are the experts not my husband. read more

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