It was my first time at this nail salon, and I have to say it was just ok and that I've had better experiences. I decided to treat myself to a mani/pedi since they have a $30 special Mon-Wed and it's super close to where I work. It's a fairly new establishment in the Glen. If I were rating cleanliness and the appearance of the place, I would give it 5 stars hands down. They had these awesome massage chairs while you get a pedi that face two flat screens where they were showing a dvd of "Notting Hill". (Romantic comedy--nice touch for one who wants to relax and be pampered) The mani tables don't face the screens which caused my neck to be sore since I actually wanted watch. They also put this warm neck pillow on which at first I thought was very pleasant, but eventually it cools down then it literally just becomes a weight on your shoulders and actually started hurting rather than relaxing. When I took it off myself, an employee came over to take it from me and then slung it around her neck...which I thought was just...weird.
Anyway, on to the actual service. I know I'm assuming here, but I really think that I had a newbie working on me. Someone else kept coming over to check her work, and It took a little over an hour an half to do both the mani and pedi. I was dying! I'm all for them taking their time and doing a great job and all, but it felt more like she was thinking to herself, "I have to take my time because I think I might screw up." I have definitely had better service. And I get it, everyone has to start somewhere. Someone is always the first client...but why me? Damnit! Then the nail polish I chose was that super thick, kinda gloppy consistency which totally sucks cuz then she was putting it on waaay too thick. Not until the end did someone try to thin it with acetone or something. I don't know why it wasn't done earlier or why I wasn't given the chance to choose another color. Also, you know how when you are getting a mani and they let one hand soak in a little bowl to soften the cuticles? She was taking so long with one hand, the other hand that was soaking...I swear to you, turned into raisins!!! There was my pruney hand soaking in cold water...not a good feeling! No exfoliation was done for my hands even though I clearly saw another customer get it done. Hmmm..what else...oh she blew her nose in the middle of my mani and didn't wash her hands....that was super gross. Also while she was pushing my cuticles back I swear she was gonna jam that instrument right into me...it hurt so much! I kept pulling away from her! I was then brought to a personal station to dry my nails. I don't know what they are called, but it was the thing where there's a bluish light; and when it turned on it shined on all this gunky, smeared stuff where I was supposed to rest my hands. I was kinda grossed out so I had somewhat float my hands so I didn't touch the surface. Upon inspecting my mani, I noticed she didn't even clean off the polish she got on the skin around the nails, it just seemed like a very messy, amateurish job overall.
*sigh* so you can definitely say that I had one of the worst mani/pedi's. I can't completely rule this place out just cuz the location convenience and their Mon-Wed special. Hopefully, I would have someone else work on me. But, besides the unfortunate first time experience, everyone there was really nice and friendly. However, you should know, their prices seem a bit on the high side (besides the special) for a typical nail salon. Just as an FYI, they also offer waxing, they accept credit cards, but you have to pay tip with cash. If the employee who worked on me were new to this....one suggestion to them, let her practice on another employee first! read more