CHRYS ZAMORA (service technician) did a FANTASTIC JOB installing my 50 gallon American Standard…read morewater heater yesterday in Dublin, CA. He was on time and was very polite and professional in the job he performed. I've done previous business with WHO, and they've always done a great job. THANKS, Chrys, for the great install job. It is appreciated. I highly recommend this water heater company for fixing/replacing your water heater. 5 STAR RATING all the way for this company which has been serving the Bay Area since 1968. Greg C., Dublin, CA. (2/3/25)

I cannot tell you just how amazing this company is with service. I called because our water heater…read moreshut off and Sean, the gentleman who answered the phone, was so incredibly kind, helpful and just plain awesome... He walked me through how to light the pilot, and troubleshoot for future as well. I will forever call these guys, the level of professionalism, patience and knowledge is exactly the type of service I love. I highly urge you to use these guys.

They are always just a call away with fast respond time. Salih did a really great job cleaning up…read morethe sink clogging quick.

Viktor was great to work with. He was fast, professional, and very respectful of my home. He kept…read moreeverything clean while working and took the time to explain what needed to be done without trying to overcharge or upsell unnecessary services. It's hard to find honest plumbers, and I really appreciated the experience. I would definitely use this company again and would recommend them to others.

Excellent and prompt service! Our old water heater started…read moreleaking. I was able to call and get a hold of Water Heaters Masters right away. Got good, fair ballpark quote over the phone from Alex, so knew what to expect. Got appmt scheduled for that afternoon with Brian (tech) to come check out our issue. As expected, he diagnosed the issue and was able to install a new water heater that same visit. Got the whole job or replacing the old water heater done within the afternoon!

After getting a very high quote from a major plumbing chain, we decided to contact Water Heater…read moreMasters. We had an absolutely fantastic experience with Water Heater Masters. Alex sent our technician, Rojo, who helped install a new 40-gallon gas water heater in our indoor utility closet, and he was incredibly diligent, professional, and efficient from start to finish. Installing a tank in an inside closet can be tricky, but Rojo handled the entire job seamlessly in just 2 hours. He replaced everything with high-quality components, including: * New hot and cold water flex lines * A brand new water shut-off valve * A new gas flex line and sediment trap * Fully reworked earthquake straps (to meet California safety codes) * Properly updated T&P line and venting He also took care of the removal and disposal of our heavy 18 yr old tank, leaving the utility closet completely clean. If you want fair pricing, expert specialized service, and a technician who respects your time and home, call Water Heater Masters and ask for Rojo. Highly recommended!

Hakim and his son Shawn are the absolute best. We had an excellent experience with this company…read moreinstalling our Rinnai tankless water heater. They were the most competitively priced, easy to schedule, showed up on time, and were incredibly friendly. The installation process was smooth and professional--couldn't have asked for a better experience. Fast forward three years, and we suddenly weren't getting hot water. The only Rinnai approved plumber for servicing in our area came out and couldn't figure out the issue, which was frustrating. I called Hakim directly, and he came out the very next day and resolved the problem. His level of service was truly outstanding--knowledgeable, responsive, and great to work with. I'll definitely be a repeat customer and highly recommend them.

Hakim and his team did an outstanding job on replacing my water heater. I had a leaking water…read moreheater and contacted them on Saturday night and then by Sunday afternoon, a shiny new water heater was installed. They also installed a draining pan and extra cushion for the safety of the water heater and water pipes. The price was very reasonable. I would definitely have their service again when my other old water heater needs replaced.

This company never disappoints and has constantly gone above and beyond what is needed. This time,…read moreour water heater thermostat failed so no hot water from Xmas on...so Monday 12/29 I make some calls to companies specializing on water heater replacement. I won't name their name but after fast inital reponse - nada. So I called my goto plumbers. We went out and bought a replacement water heater from Ferguson (check out my review for them - awesome). My wife and I dollied and manipulated all 137lbs of that bad boy into the garage. Edgar was my tech from Magnificent (He thought it was a "check" vs. "replace"). This could have been a disaster because we are now at New Year's Eve. They typically only do commercial water heater replacement but calls his boss, gets the gren light and because we are loyal customers, discounts the service cost. He tells me he can do it, calls to re-arrange some family plans and just makes it happen! At the end, he noticed a pipe with some carbon monoxide venting which he also fixed. We've used them on several different occasions and it's ALWAYS 5+ stars.

Came out quickly before any other plumber with their "2hr window" of appt…read more Charged me $400 to replace the water hose to the toilet, and it wasn't an emergency call.

I had a shower nozzle that was broken and my wife started using pliers to turn on and off…read more The next morning I saw the garage was flooded and a wet spot on the ceiling. I immediately turned off the water main, and did a yelp search. I gave them a call and sent pictures. I had an appointment for 12-2 window. They showed just before 12. Indeed, my shower parts needed replacing but they also determined that the leaking from the ceiling in the garage was from a water heater pipe spraying water on the ceiling making it look like that. They fixed the shower situation, replaced my old water heater on the spot. The price was very reasonable, i didn't want to buy into a water heater plan, just give me close to whatever I had. Amazing what those 2 did in such a short time. They know what they're doing and how to price the services such that you don't have to shop around. That was what I experienced.

Vlad and his teammates are very professional, efficient and charge…read more a very reasonable price We are really happy and grateful for their service :))

Dear Payless Water Heater and Plumbing Team,…read more I am writing to share my appreciation for the excellent service I received from your company yesterday. We were preparing to leave for vacation when our water heater burner failed for the second time in five years. After previously having a very unpleasant experience dealing with warranty work through a big-box retailer, I decided to call Payless. I am so glad I did. The entire experience was pleasant from the initial phone call all the way to the completion of the job. Because I have roommates and needed the issue resolved immediately for peace of mind, we decided to purchase a new unit through you. Our service technician, Eduardo, was fantastic. He was incredibly patient and knowledgeable, and we were very happy to have him handling our installation. I will happily refer Payless Water Heater and Plumbing to anyone in need of your services. Thank you again for the quick and professional help.

Reached out after seeing them as a certified installer on Nortiz. Easy to confirm their…read moreappointment, Pleased with their same day installation of our tankless heater.

Although I have to wait a week to find out if it worked, the whole thing was Quick and efficient…read moreand reasonably priced what else could you ask! Thank you Lurii

One of the few contractors to actually get back to me via Yelp -- and I'm glad they did. Top-notch…read moreservice from start to finish. He texted me ahead of time with a clear explanation of the problem and the cost. Upon arrival, he double-checked everything before replacing the bad igniter. Professional, efficient, and thorough. I'll definitely be using him again in the future.