I'm not a Plumber, I'm a curious DIYer who is often looking for a creative alternative to old problems I uncover renovating a house built in the 1860s. And, I'm not stupid, even though I do not know the specific names of the thousands of parts available through a company of this size, I am usually able to figure out how to renew old things for new uses. I have found some members of the staff at this store to be hostile to someone who walks in with a problem looking for ideas and materials to complete an important task. The young man who "helped" me today offered no greeting aside from "What can I do for you?" without making eye contact or offering any sign of a desire to help. As I explained what I was trying to accomplish, the guy was nodding his head like he was already tired of interacting with me. Understand, the shop was not busy, there was one other customer being assisted by someone else. When I referred to the common brand name for a product he was showing me, he did find enough time to correct me and explain that this was different than the product I mentioned, as though I couldn't understand that. Finishing up, I said in a calm tone, "Sorry to have disturbed you with this." He countered, I'm not disturbed, But I'm not an engineer for figuring out what you need. I can put it in a bag for you."
I was infuriated. I had another question about a second project and when I brought it up, he said, "I can't tell you anything about that." I asked if there was someone in the store who could help with it and he sent me down the hallway to speak with someone I suppose was the manager. This was a more complicated issue. And, while he was not as openly "Over" my needing help with a problem, he was clearly in a hurry to be done with the conversation.
If Plumber's Supply wants to be an outlet to the trade, then they should post that on their window and online. It is a terrible experience to walk in looking for help only to be made to feel like one has trespassed into an area where only the informed are welcome. Of course, they happily rang up my purchase and took my money.
PS - the plumbing guy at Home Depot found everything I needed in less than five minutes. the whole project revolved around an item that cost me $1.27 there. I have to go back toPlumber's Supply from time to time. They sell things I need. But it is never something I look forward to and often something I avoid. read more