1. Plug In Services

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Capitola, CA

Plug In Services

4.9 (127 reviews)
Closed • 8:00 am - 8:00 pm
Updated 3 weeks ago

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Response time

10 minutes

Response rate

100%

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Jocelyn S.

Couple days ago, Matt came in to check our HVAC as our attic unit stopped blowing air to the vents. Even though it was too hot in the attic, he seems very dedicated and remained calm. Few minutes later, he had diagnosed the problem (burnt control board) and gave us a quote. It was very reasonable so we pursued the repair. He went out for an hour to buy the parts and continued the repair for another hour or so. Then finally, AC is back working again!! Everything went well and even advised us on some tips on how to get more air out from one of our vents. I would definitely recommend Plug-In Services. Will sure hire them again in case of any repair services needed in the future. Thank you, Matt! :)

Old Drain Pump
Will P.

It's interesting how this business does not have more reviews. Matt arrived yesterday to fix our LG Washer. Prior to his arrival, we let him know that the washer would stop functioning during a wash cycle, and then it would throw a draining error in app. He was available for next day service and arrived promptly, and within moments of taking a look at our situation, he was able to tell me the estimates. It was either going to be cleaning drain passage ways, which I hope wouldn't be the case because I had already tried that myself, or it was going to require a Drain Pump (Motor Assembly) replacement. Turned out to be the latter, and he arrived with the necessary part on hand. When he dissembled the the washer to remove the original Drain Pump, he called me over so that I could see the difference between the old and the new pump. The original pump showed less resistance when pressed against, compared to the new pump. Makes sense. Upon completion of the job, he mentioned that he also adjusted the standing level of our Washer + Dryer stack combo, so that it wouldn't rumble as much as before. This was a nice bonus because I wasn't aware that anything could have been done about that. We tested it the Washer and it's working like new again, no more errors, and now there isn't as much rumbling as there was in the past. We paid for Matt's expertise, and that's what we received. I'd personally highly recommend Plug-In Services for your Washer (and perhaps Dryer!) repair needs! Thank you, Matt!

Matt in front the the fridge he just repaired. He stands by his great work
MsMontara B.

Got a leaky refrigerator? Then, Matt at Plug-In Services can't be beat!!! He responded to my YELP inquiry promptly with a reasonable rate to assess the problem, and flexibly agreed to a time and date to come by that fit my preferences. He also quickly & helpfully replied to all of my questions via text. On the same day of service, he even texted alerts to me with very accurate time estimates of his arrivals at my home. He assessed the cause of a water filter area leak that we reported and gave me a quote. Then when he was finishing up the job, being super conscientious, he found a 2nd leak. This one was in the back of the fridge. He could have disregarded the 2nd smaller leak to finish up, take his money, and run. But instead, he showed me the additional problem, and with my permission, called to order the specialized parts needed, picked up the parts, and returned to my home later the same day to fix it, without charging me more than his initial quote. Throughout all of this, Matt was very kind, professional and respectful. When I asked for him to place the refrigerator at particular distances from the counters & walls (so I could stash a few items on each side), he more than happily helped out. When he was done with the job, I asked for him to give me a moment to clean off the dust & grime that had collected under and behind the fridge. He was super cool and gracious about it (even though my job had probably taken double the time or more than he had originally anticipated). The best thing is that the fridge leaks are fixed properly. The bonus was Matt's exceptional customer care. Thank you, Matt, for a job well done & for your kindness.

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Reviews are largely positive. Many highlight knowledgeable technicians, prompt and responsive service, and clear and honest communication. Pricing is often described as fair.

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4 years ago

Matt is very professional and knowledgeable. He helped me to install the light and figure out other light problem.

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5 years ago

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4 years ago

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3 years ago

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4 years ago

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4 years ago

Matt was awesome! He was responsive and was able to help me diagnose my LG fridge that had a bad compressor. Would def call again!

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4 years ago

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4 years ago

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3 years ago

Matt is very honest man and kind to customers. So Nice to have him fix the gas stove quickly.

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3 years ago

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4 years ago

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3 years ago

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4 years ago

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4 years ago

Amazing service!! Less than 1 hour and my broke washer was working again! reasonable prices too! Thank you Matt!!

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3 years ago

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4 years ago

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4 years ago

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4 years ago

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4 years ago

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3 years ago

They have great work ethic, very responsive and courteous! Work quality was excellent! Highly recommended! And very reasonable cost.

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4 years ago

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3 years ago

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4 years ago

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Matt K.

Appreciate your feedback! I am thrilled you had a great experience.

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4 years ago

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4 years ago

Awesome work , very fast turnaround time . Will definitely hire next time as well for sure

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Matt K.

Glad you enjoyed your experience! Thank you for choosing us.

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4 years ago

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4 years ago

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4 years ago

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4 years ago

Matt responded quickly and was able to come the same day to fix our ac. Truly saved us during this heat wave.

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4 years ago

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Page 3 of 4

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Review Highlights - Plug In Services

“Matt securely attached the washer and dryer with brackets and screws, effectively resolving the problem.”

Mentioned in 89 reviews

Read more highlights

Plug In Services - homeappliancerepair - Updated November 2026

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