Ethan repaired the latch on our dishwasher today and did a great job. He communicated well -…read morecalled both me and my wife when he was on the way to our house, gave our dog the attention he wanted, promptly diagnosed the problem and explained it to me, and clearly communicated the cost to repair without any pressure. He had the necessary part and quickly replaced and tested it. In and out quickly. We had a similar experience with Santa Cruz Appliance Repair for our oven's control panel a couple of months ago (different techs). The repairs were not cheap, but worth it. In our increasingly disposable society, it is nice to have a repair service that fixes appliances promptly and professionally!

Excellent work by Ethan repairing the water dispenser on our refrigerator. He was punctual, kind,…read moreknowledgeable, and cleaned-up after himself. Highly recommend his work! The price for replacing the valves (including a lifetime warranty) was more than fair.

I request a quote on a Kitchen Aid Convection microwave that had stopped cooking. After the…read morediagnostic test, the microwave needed a control panel replaced. I considered my options to either repair or replace. Since it was a 12 year old microwave, I opted to replace it for a new one. He was was very thorough and I appreciate his patience.

I'm probably one of the most difficult people to please. I'm not proud of this but my past was in…read morethe restaurant business. Letting repair people into my home psychologically is not easy. Most think the homeowners are not knowledgeable and we aren't, otherwise we would fix it ourselves. However, we have everything else you need to be a judge of a clean, knowledgeable, honest, and efficient repair person. Marian's first visit was to vacuum out our Thermador refrigerator and garage fridge. I wasn't in the mood to meet him but my husband told me how he worked. I liked what I heard. About 2 weeks later the heavier door on the Thermador fridge slumped. To be honest, it wasn't to my satisfaction brand new, the door was sticking out a little but after a remodel of the entire home, one gets burnt out. Marian fixed the door better than the brand new one installed and showed us why and how the problem happened. The stove he changed the lights effectively and fast. Then the big question came from me, can you take the oven door off and take it apart to be cleaned? I've asked 2 other appliance companies if they could but they said it takes a long time and is not easy. Then I said, I can make a new appointment for this for you to come back. He said, he could fix it now. My oven door has 3 glasses. To watch him take off the door and apart was pretty amazing because of his calm, perfected work speed and stress-free demeanor. We all know talent when we see it. I think by now, I told him 3 times how happy I was, and thank you too. Lastly, if you are wise enough to call him for help then you must have done many great things in life to get him. Also, YES his prices are well thought out and fair and reasonable. If you are the kind of person who tries to get a lower price from businesses, don't call because you don't deserve him.

I requested service to determine why My Wolf oven wasn't heating. Vlad arrived within a few hours…read moreof my call. After checking the most obvious problems, he determined that the thermostat required replacement. He had one with him and did the work while he was there. He sent pictures along the way. And it works great. It wasn't cheap, but it was a job well done.

They answer the phone right away, scheduled to look at my dishwasher that day, found the leak I…read morecouldnt find, ordered the part, came back with no additional charge, and fixed the issue. I can tell you they were not low cost, not even close, but compared to buying a new Samsung dishwasher with all the tarriffs and price increases these days, it was worth it. And they were no hassle, on time, and offer a Good warranty on the work, ez to pay with their online invoice. I would call them if another appliance in my house breaks without hesitation.

This 5 star review is long overdue! I have bought several…read moremisc appliance parts from this fine establishment over the last several years and they are ON TOP OF IT! Even during COVID shipment shenanigan season - they seem to have a magical relationship with reliable suppliers that got parts quickly which isn't as critical to me but it is for guests in our vacation rental! Even when I flaked on picking a part up for an unreasonable amount of time they gracefully called me each week with a friendly reminder and welcomed me when I finally came in with my tail between my legs! I love this business and the people who work here! It's not a coincidence I felt led to write this today - Happy Thanksgiving!

I can't say enough about the guys at Aped. They were extremely knowledgeable about my gas dryer…read more They helped me test parts. I was going to buy a bunch of parts and they pointed out the parts that fail most often and I saved money. They also helped me narrow down the problem that was the likely issue - the control board. That part is mo longer made so they found it for me on ebay! I can't remember being treated this well by a business in a long time. Thanks guys!

It's really difficult to get competent repair people who respond quickly to the needs of folks up…read morehere to the Santa CruzMountains. Christian is phenomenal! He and his team were quick to respond. Christian is so knowledgeable and accommodating. Thank you for fixing my washer for a fair price!

Excellent service. Quick to respond and easy to schedule with. Sebastian is fantastic. Knowledgable…read moreand professional, gave us an honest appraisal of our current situation. No upselling whatsoever. Trustworthy and reliable. We have decided to replace our 24 year old unit based on what we found, mostly due to very old technology in this unit. These folks also offer preventive maintenance as well, new or used. Diagnostic fee charged (75.00 as of this review) will also be applied to any approved repairs. Appointment was not rushed in any way with all questions/ concerns addressed. Highly recommended!!

Carlos is a lifesaver! Our fridge stopped working and within an hour after calling him, Carlos was…read moreat our house diagnosing the issue and beginning repairs. He was professional, efficient, and affordable. Plus, Carlos is an all-around nice guy. I feel confident saving his phone number as my go to Appliance Repair in Santa Cruz.

Carlos came right over and fixed my Bosch dishwasher. I recommend him for making quick work of a…read moreperplexing problem. He even showed me how to fix it myself.

Couldn't recommend this company enough. 10 out of 10 for their work, communication and timeliness.read more

Katie and Alex were wonderful. They responded right away and came on Sunday to help. They worked…read moreout a challenging pair of issues with our microwave and stove top and everything was working perfectly. 5 stars.

Five stars for Derrick's Appliance Repair!…read more When our dishwasher broke down, I was dreading the hassle and the cost. I called Derrick's Appliance in Capitola for a repair and was relieved right away. They picked up, listened, and got me on the schedule [same day / within a day or two]. Chris showed up on time, was friendly and professional as always, and took the time to explain what was wrong in plain language instead of upselling me. He diagnosed the problem quickly, had the right part on hand, and had everything running again in no time. The price was fair and exactly what he quoted. It's rare to find a local repair service that's this honest, skilled, and easy to work with. If you're in Capitola, Soquel, Aptos, or anywhere in the Santa Cruz County/Monterey Bay area, don't waste time on a big-box service call. Call Derrick's. I'll be using him for any future appliance trouble, and I'd recommend him to friends and neighbors without hesitation.

Arrived on time and already had the parts needed to fix broken pump on my washer. Service was quick…read moreand showed experience dealing with these combo units. Would recommend.

Sergey was punctual, knowledgeable, generous with his knowledge, and terrific value. They were…read moreable to replace the gasket on my washer for less than the price of labor alone at other competitors. Thank you Sergey and Nina - you've earned a loyal customer for all my appliance needs. Love supporting local businesses like you!

Five Star Plus - Our trash compactor stopped working so I reached out to Yelp. Nina from Victory…read moreServices was the first to contact me, less than 10 minutes. The next day Sergey (service tech) showed up extactly on time. Sergey was very nice, and knowledgeable. He quickly diagnoses the issue and started repair. He found we needed a new motor, it was ordered and Sergey quickly installed. Through the process he kept me well informed, ensuring I saw the damaged parts. Nina also kept me well informed of parts order. Our refrigerator was also having issues, building ice. Sergey took the time to diagnose and to the repair the same day! Victory Services pricing was more than fair compared to other companies whom contacted me about the repairs. Sergey - I will be asking for him for any future repairs. He was very careful not to damage our floors. Sergey also took the time to explain what he was doing, what would be involved in the repair and tackled the issues with conviction.

Rey came out and fixed our Maytag clothes washing machine quickly and efficiently. He then waited…read moreand ran the machine through an entire cycle before leaving for his next job. I would hire this company again.

Thank you for responding, but I don't believe your explanation addresses the fundamental issue with…read moreour experience. As consumers without a technical background in appliance repair, we hire professional technicians precisely because we rely on their expertise to diagnose problems and restore our appliances to proper working condition. We are not expected to understand the internal electrical circuitry, know which components need to be checked in what order, or determine which additional issues might emerge after a repair. That is the expertise we are paying your company for. We hired Dienza Appliances because our Aga range top would not turn on. Your technician replaced the internal components, and only AFTER that work was completed did we encounter a new problem: we now have to turn the knobs twice before the electricity comes on and we can use the stove. This was not an issue we experienced before your technician worked on the appliance. You explained that some components cannot be checked until the initial failure is addressed. We understand that complex repairs can involve multiple steps. However, that explanation does not establish that this particular problem is unrelated to the work performed, nor does it explain why a new operational issue appeared immediately after your technician's intervention. The issue is not simply whether $1,000 is a reasonable price for parts and labor on a high-end appliance. The issue is whether we should be expected to pay a substantial additional amount to address a problem that was not present before your company performed the original repair, without first receiving a clear technical explanation of why it is unrelated to that work. We also appreciate your offer to review possible discounts. However, a discount on another $1,000 charge does not resolve our underlying concern about the quality and outcome of the original service. **We did not hire your company merely to replace a particular component. We hired professional technicians to fix our stove.** From a customer's perspective, a repair should be evaluated not only by whether a particular component was replaced, but also by whether the appliance functions properly afterward. If additional diagnostic steps were necessary, we would have expected clear communication about the scope and limitations of the repair, along with a reasonable explanation of the newly developed problem. We are not claiming that every subsequent appliance issue must automatically be covered at no charge. We are asking your company to take our concern seriously, investigate whether the new problem is connected to the work performed, and provide a technically supported explanation before insisting on another $1,000 payment. Unfortunately, your response focuses on why additional repairs can be expensive and why certain components may not be checked initially, but it still does not address our specific concern about the new problem that appeared after your service. We hope Dienza Appliances will reconsider its position and demonstrate the accountability and customer service that consumers reasonably expect when entrusting an expensive appliance to a professional repair company.