1. Bellows Plumbing, Heating, Cooling & Electrical

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Soquel, CA

Bellows Plumbing, Heating, Cooling & Electrical

4.3 (467 reviews)
Open • Open 24 hours
Updated 3 months ago

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Response time

10 minutes

Response rate

100%

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Overflow pan filling with water...AGAIN!

03/18/2026: After the 4th or 5th time after a new installation my AC stopped working today due to the overflow pan filling with water in my attic. Not only has this repeatedly cost my family and I time to standby while Bellows attempted to fix this, but now I'm buying supplies to fix this problem myself. The glue they applied failed and by not taping two sides of the insulation, they could have prevented it from falling onto the cooling fins. Check out the photos and see for yourself. Also check out their code fix for screwing the drain support to the floor. The pictures speak for themselves. With the heat wave here, go with a different company! And to recap prior to this, they would not sell me an AC unit without their "membership" included, which I did not want, so we renegotiated the price. A year later they violated California's auto renewal law and charged my debit card. After contacting the BBB and my bank they refunded the unauthorized charge.

Where in the reminders Bellows kept sending me does it say "Youre not in the system so we didnt send anyone to you?" Looks in the system...

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4 months ago

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Marie B.

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2 months ago

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6 months ago

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Marie B.

Thank you for the review and the feedback, Joe!

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7 months ago

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8 months ago

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29 days ago

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3 months ago

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1 month ago

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4 months ago

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2 months ago

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2 months ago

The technician was very polite and knowledgeable. He explained everything he was doing and installed our new kitchen faucet in record time!

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Wonderful, thanks for the review!

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9 months ago

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9 months ago

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4 months ago

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1 year ago

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3 months ago

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Marie B.

That is a quick turn around! Thanks for the feedback!

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3 months ago

Ryan was professional, friendly, and located and fixed the issue with our AC in a timely manner.

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Thanks, Jerry!

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1 year ago

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3 months ago

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9 months ago

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10 months ago

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9 months ago

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8 months ago

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Thanks so much , Joan!

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1 year ago

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6 months ago

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10 months ago

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8 months ago

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7 months ago

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11 months ago

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Thank you Kathy!

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9 months ago

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11 months ago

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5 months ago

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5 months ago

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2 years ago

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2 years ago

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2 months ago

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1 year ago

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1 year ago

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1 year ago

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1 year ago

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Page 1 of 12

Ask the Community - Bellows Plumbing, Heating, Cooling & Electrical

Review Highlights - Bellows Plumbing, Heating, Cooling & Electrical

“I want to thank and salute Bellows Plumbing, Heating, and Air for its terrific work and outstanding staff.”

Mentioned in 30 reviews

Read more highlights

Duncan Plumbing - The Phoenix ultra high efficiency water heater

Duncan Plumbing

(164 reviews)

Their team responded promptly to my semi-emergency issue. I always find their service friendly,…read moretimely, professional with proper explanation and correction of the issue. They're our go to plumbers when DIY just won't do! R. Farren Capitola

I was referred to Duncan Plumbing by my quartz countertop and tile installer. Looking back, I…read moreshould have trusted my instincts and called the Scotts Valley plumber I had successfully used in the past. I scheduled Duncan Plumbing to come out two days after my new quartz countertops and floor tile were installed. They were originally scheduled for Wednesday, but on Tuesday they called and said they had a larger job and needed to move my appointment to Thursday. I agreed, but made it very clear that Thursday could not change because I was having a full knee replacement on Friday. The plumber arrived on Thursday, and we walked through my list of projects. After reviewing everything, he went to his truck to prepare an estimate. When he returned, he started by telling me it would cost over $200 just to install a $35 bidet attachment on one of my toilets. At that point, I told him to forget all of the smaller miscellaneous items and instead provide pricing for only the essentials: Reinstall one toilet in the guest bathroom Reinstall the double-sink faucets and plumbing in the primary bathroom Reinstall the kitchen faucet and garbage disposal The estimate for just those three jobs was $2,000. I was shocked. Based on my past experience, plumbers typically charge an hourly rate, and this quote simply wasn't justified. I asked him to wait while I called my regular plumber in Scotts Valley for comparison. He said he would also call his manager. When I came back outside, he asked what my other plumber was going to charge. I told him I still needed to send photos before they could provide an estimate. He simply stated that Duncan's pricing was comparable to other plumbers and made no attempt to adjust the quote. It honestly felt like they knew I was under a tight deadline because of my surgery and were hoping I would have no choice but to accept the inflated price. I declined the work and told him I would be writing a negative review. Apparently that message reached management, because a woman from the company tried to contact me afterward to "make things right." In my opinion, making it right should have happened while the plumber was still at my house after he spoke with his manager--not after I had already sent him away. By the way, my previous plumber ended up going me a quote for the exact same work for less than half of Duncan Plumbing's price. Out of curiosity, I also researched typical plumbing costs using ChatGPT (see attached screenshot), and those estimates further confirmed just how inflated Duncan Plumbing's quote was. Based on my experience, I cannot recommend Duncan Plumbing. I understand that every company has different pricing, but charging nearly double what another reputable local plumber quoted for the same work felt excessive and disappointing, especially given my time-sensitive situation.

Bellows Plumbing, Heating, Cooling & Electrical - plumbing - Updated October 2026

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