Jared installed two replacement toilets; identified and replaced a broken flange under one; tested the replacements; cleaned up thoroughly, as he went; and took away the old toilets and all packing matter, leaving me with no work to do. He was friendly and professional; a good communicator and listener; and time-effective. I couldn't have asked for a better experience. read more

We purchased a faucet fixture from Costco, and Jared installed it. The new faucet works well, looks good, and no leaks. Jared was respectful, professional and efficient, and he cleaned up the workspace after finishing. There was quite a bit of corrosion on the pipe connection, and it was a little bit of a bigger job than expected. Job was complete the day after I called to schedule. Communication was prompt. The business seems organized. A bit pricey but good quality service. read more

Jared arrived in time, and replaced our pipe quickly. We did not even known it was done untill he headed out Thank you! read more

5 stars -1 star for exorbitant fees -1 star for no warranty on fix ------------------------- 3 stars total For potential future "Expert Plumbing & Water Heaters" customers, you decide if I was fairly charged. (If the business responds with a creative story, I will definitely come back and edit my review to correct anything that is not 100% accurate.) Here are the facts. Summary: Paid $654.61 for a fix that took less than 26 minutes and 8 seconds to complete. The repair took place on a Saturday, so that was emergency plumbing rates. (All plumbers charge more for work outside of regular business hours.) $198 for the service call (had to pay in advance before they would come). $456.61 for the labor and parts (according to the invoice, parts were listed at zero cost). For the following calculations, will assume the parts were actually $20 meaning the labor costs were $436.61 (456.61 - 20). For simplification, I will round up the time spent fixing the problem from 26 minutes to 30 minutes. That means I paid $873.22 per hour for their plumber to do the actual fix (436.61 X 2). (Wow! Lawyers are around $400 to $600 per hour. Should have been a plumber.) Details: Elderly neighbor had a leak in her hot water PEX return pipe next to her hot water heater (Picture #1). Looked like an easy fix to me since access to the PEX pipe was at an accessible location, and it was PEX (easy to work with piping material, the easiest material one can use). Since water was spewing out everywhere, I had to shut off the water to the entire house. It was a Saturday, and I needed to find a plumber who could come that day and fix the leak, so I could turn back on the water to the house before I left and this neighbor. The house call was $198 and I needed to provide a credit card number in advance. Obviously, when they show up, they kind have you over a barrel. You already paid nearly $200 for them to show up. How high would their estimate need to go for you to decline their services? Although I was fully prepared for a high estimate--even though it was an easy fix--I was still surprised at how much they were going to charge to fix the leak. The length of time it took the plumber to prepare the price quote and talk it over with his boss back at the office before showing me the estimate was actually longer than it took him to fix the leak (I am not exaggerating). Using the stopwatch function on my cell phone, I timed the plumber from the moment he began the actual fix. When I returned 26 minutes and 8 seconds later, he had already finished. He was done! Wow, that was easy! Maybe it only took 20 minutes to complete? Maybe it took less than 20 minutes to complete? Don't know because he was already done when I returned. What exactly was the fix? They surmised the hole in the PEX might have been caused by excessive heat on the exterior of the pipe since it was located close to a hot water recirculation pump. (I agree that is the most likely reason for the failure but neither one of us was completely sure.) Instead of just replacing the PEX, they decided it would be wiser to replace the first section with copper piping (about 12" long) since it could tolerate much more exterior heat as compared to PEX. (I think that was a good call.) (Picture #2) They then attached new PEX to the new copper line at one end and attached the new PEX to the old PEX via some PEX fittings and a 90 elbow. Take a look at Pictures #2 and #3. Finally, they wrapped the new parts in pipe insulation (takes less than 3 minutes to do that), Picture #4. In reviewing the receipt, I just noticed the following statement: "Warranty: No warranty on repairs." I guess a warranty on the work they just completed would be extra. Doesn't seem they have much confidence in their work which is weird because they call themselves "Expert Plumbing...." How come "experts" can't guarantee their work, even a little bit? I think 30 days on a repair costing $654.61 would have been more reasonable and fair than "no warranty". (The receipt for the repair is Picture #5.) So if their repair sprung a leak the following day, I would have to pay them to return and fix their repair which they just completed a day before? That just doesn't seem fair. I think situations like this are a great opportunity for a plumbing company. It is outside of normal business hours. The customer needs a fix ASAP since the water is shutoff to the house. They charge a lot to just come to the home. Why not charge an exorbitant amount for the actual fix? What options does the customer really have? If you say "no", then you are out $200 and have no water to the house, and then you need to find another plumbing company. There are no good options in situations like this and they know that. Was I fairly charged or did they see an opportunity and take full advantage of it? You decide. read more

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Terrific service. The technician arrived on time and fixed the issue with our shower drain quickly.

Jose and Moe showed up within a few hours. They assessed my toilet bubbling and dirty water in bathtub. It was old sewer line that had cracks and tree root invasion. Moe explained options and i decided to replace it with a new pipe line approx 30'. Also add a clean-out. On the day of the work Jarred and Jose showed up as expected and spen two days diggina trench and sawing through concrete. They worked super hard and answered all my questions. I highly recommend Expert Plumbing. read more

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Perfect experience getting a new water heater. They were efficient, competitively priced, and really friendly. They explained everything, came on time, and did a great job. Would recommend them with no hesitation! read more

Tech Jared was not just cordial and polite but very respectful and did an excellent job with my water heater and i definitely recommend them for any job this is the second time they came out to help me with plumbing issues read more

Expert Plumbing & Water Heaters - The new water heater - Plumbing Near Me

Thank you Expert Plumbing! Starting with Moe. Thank you for coming out and getting the ball rolling - had a tankless gas water heater installed. Thanks for making this a priority. I was impressed by Jose and Ariel. Wow! Great work guys! It was an all day project and it showed! I would recommend Expert Plumbing to anyone. Thanks again for great work and hard work!!!! read more

we have been using Expert Plumbing and water heaters for about five years & have a loyalty membership, which I highly recommend. We requested service to replace a faucet in our upstairs bathroom, got an appointment when we wanted it and Jared arrived right on time this morning. He is pleasant with a smile, competent, & professional. if I have a question or concern, they answer and take care of it. I value them because I know they will do the job correctly, and if I can have concern will come back and take care of it. read more

Expert Plumbing & Water Heaters - bathroom sink - Plumbing Near Me

I had a leaky sink and needed the faucet replaced as well as the piping under the sink. Ariel was the plumber and he did an excellent job and very quickly & professionally. I'll definitely refer people to this company for plumbing projects. read more

I am an Expert customer! This is by far the greatest plumbing company I have used. They are extremely responsive, very clear in their diagnostics, work with me on the best solution for whatever circumstances I'm in, friendly and professional. I have been a homeowner here in SC for 35 years and we've had our share of plumbing services, none have been as good as Expert. Yesterday, Ariel provided so much help. He did an amazing job and I will definitely request his help in the future. Finally, I believe good businesses attract good customers. We had an emergency yesterday and the customer who was scheduled then was kind enough to let us have their appt. Thank you to them!!! Expert Customers are the BEST! read more

Jared is awesome! He is very knowledgeable. Having an engineering background, I can recognize bs vs the real deal. Jared is the real deal. Friendly as can be. Very good at explaining what the issues are such that anyone can understand. The same holds true for the other team members that have helped us in the past. We totally recommend Expert Plumbing over the competition. Call these guys first. read more

Installed tankless water heater to replace power vent heater. Much quieter. Done on time. No surprises.

Jared was very professional and did a wonderful job. He worked late on a Friday night to get the job done!

We had a power surge which took out many appliances and our hot water on a Saturday night. By the following Friday Moe and Jared in the field, Sara and Miguel in the back office had figured out the problem, worked through some different solutions and had the whole thing ordered, fitted and working by the following Friday, several days ahead of schedule. Moe and Jared were polite, knowledgeable and capable inspectors and installers. Sara kept everyone in the communications loop and Miguel completed all the paperwork effectively and quickly. We found everyone professional, polite and easy to work with. The options were clearly explained; the purchasing process was smooth and the installation faultless. They arrived when they said they would and left on time with all the work completed. What more could one ask for?! read more

Expert Plumbing & Water Heaters - New water heater. - Plumbing Near Me

We've hired Expert Plumbing to solve our plumbing issues for the last 7 years. Most recently, our hot water heater died... but it's not your standard hot water heater as it supplies hot water for the house, hot water for the radiant heating. It also has a unique, PVC-based exhaust system. The heater that died is no longer made and the guys at Expert Plumbing did the research for me to help find the best solution and spent the day removing the old system and installing the new one. I recommend them as they're efficient and professional. read more

Expert Plumbing offers high quality service and excellent customer service. An expedite was placed on a replacement heater since the original order arrived damaged. Sara of their customer service department offered clarity and up to date information. Upon arrival, they placed my order as priority. The workmanship of Ariel and his team is of the best quality and finished same day installation. They even coordinate government building inspection for the client upon completion of a project. They stand by their work. read more

Expert Plumbing & Water Heaters - Water Heater installed by Expert Plumbing. - Plumbing Near Me

I've called Expert Plumbing several times. They have installed a water heater and a new kitchen sink for me, and they've always been great. This week I had a leaking bathroom vanity drain. Expert sent Jared to repair it, and I was very happy with the result. Jared was prompt, unfailingly courteous and friendly, and he did an expert job. He explained my options, did a thorough repair, tested to be sure it was well done, and cleaned up after himself. It's great to have a plumbing company that has earned my trust. read more

Jose did an awesome job installing a water heater. Put the cut off valve just where I requested it. I've depended on Expert Plumbing for years. read more

This was the second Plumber we used after going to Mr. Router three different times. This place because of their reviews I found online because I didn't want to take the risk again of having the same problem happen with our kitchen sink. Long story short is they discovered a pipe that had fallen from the secure area under the house and was bent. Mr. Rooter continued to come out and flush, which only temporarily solve the problem. These guys came in and fixed it and explained exactly what had happened and what went wrong. They replaced 12 feet of pipe which was very much appreciated. It wasn't cheap, but they did a thorough job and their Customer Service is excellent. read more

This is our second time using Expert Plumbing. Our service tech Jared was quick and professional in installing a new water heater and snaking a clogged drain. We are very satisfied with how our problems were addressed. Would happily use Expert Plumbing services in the future. read more

Jared at Expert Plumbing is great. We were having several issues with our kitchen sink and faucet and he repaired and upgraded everything expertly within a couple of hours--amazing! Many thanks to Jared and the team at Expert Plumbing. read more

Had a water heater fail at 7 PM Friday night. Contacted Expert Plumbing through Yelp. They got in touch within 10 minutes of my request and were able to schedule next-day service. Their estimator gave an arrival window of between 9 am and 11 am. Moe arrived at about 9:30. He gave a very reasonable estimate, and when he learned that the house was without hot water, he was able to move some other appointments and get a replacement water heater and install scheduled same-day. Business gave an estimated arrival time of between 1-3 PM for their tech, Ariel. Ariel arrived about 1:45 PM. He was super nice, and his work was very professional and clean. Expert Plumbing excelled in communication and providing great service when it was needed. They sent pictures of their guys before they arrived. They gave update texts when their people were en route to the house. They were reliable in their time estimates. They did good work. Their team was super friendly. Their prices were transparent and fair. I'd do business with them again. I'd recommend them to my friends, and I'm going to ask that they provide bids for plumbing work in my upcoming remodel. read more

I contacted Expert Plumbing when my local water district advised me I had an excessive constant water usage. Expert dispatched Moe the following morning. Moe was friendly and observed the leak wasn't where I suspected. I switched through different valves until we identified the culprit which luckily enough was an irrigation pipe I no longer use. We discussed options revolving around the repair cost versus actual usage. In the end I decided to keep the valve shut off. So, an easy call for Moe. The charge was perfectly reasonable and their response was rapid, friendly, professional, and informative. I highly recommend Expert Plumbing. read more

Jose installed a new water heater and new supply line. He was efficient, friendly and communicative. I'm pleased to recommend him.

Ariel from Expert Plumbing did a great job for us from start to finish. Very professional, personable and efficient. Right on time too.

Easy to schedule visit, Ariel came right on time was kind and efficient. Highly recommend

The plumber, Ariel, was on time and walked me through the entire process. The first project was a dishwasher install and the second was a tub spout replacement. In both cases, the plumber was extremely proficient and professional. I will use Expert Plumbing for any future plumbing needs. read more

From start to finish Mo & Jared are true professionals. They took a lot of the anxiety of a burst pipe away by thoroughly explaining the situation and providing the solutions we needed to get back to flowing water. Not an expert but the work looks clean & professional and Jared explained it all start to finish. Highly recommend this crew. read more

Quick service and quality work from Tech Jared. He was able to come out the same day, show us what the issue was and fixed it on the spot!

José was very professional, considerate, and got a fairly big job done in a timely manner. I've used Expert Plumbing since I bought my home in 2018 and they are, bar none, the best in the biz. read more

After weeks of quotes, I settled on Expert Plumbing for my waterheater replacement. Plumber/Tech "Jose" did a fantastic and professional job. From start to finish, my experience was smooth and the job was priced fairly. No fluff or upselling. read more

Another great experience with Expert Plumbing! Jose installed a new toilet for us and was right on time, very professional, quick and efficient, and did perfect work. Will continue to use Jose and Expert Plumbing for all our plumbing needs! read more

That was a good and value talked to Expert plumbing. The main keys is communicated , reach out to customer, discuss and resolve the issue. Expert plumbing show me the dignity and professionalism of Company, this is why it's WINNING back my heart. For many years to comes , definitely I will be continue loyalty customer. Bravo Expert plumbing staffs. read more

This was my first time using Expert Plumbing and I was very impressed. I had the main water line between the water meter and the house replaced along with an automatic water shutoff system installed - should there be a leak while no one was home. Jared and Jose who did the installation were very friendly and did excellent work. Moe, who designed the system, came up with an approach that avoided extensive trenching, which would have damaged many plants. It was also much less expensive than a bid I had received from a competing plumbing company here in Santa Cruz. I'm very pleased with the results and highly recommend them. read more

expert plumbing replaced a new water heat for me . my first time with this company and technician Jared is professional , friendly and his performance is sufficient !!!!! i like this service read more

Jared was hands down one of the best plumbers I have worked with. Amazing customer service and he truly cares and wants to fix the problem. Thanks !!! read more

Fast, friendly, available when we needed help. Excellent service. Reasonably priced, had the water heater that we needed in stock.

Jared was prompt, helpful and knowledgable - about as good as a plumbing experiance can be