First, I love this place - the two stars are for constructive criticism, not being a hater, and in fact I intend to keep this positive, so please hear me out :-) I have been looking forward to Playa opening its doors ever since we started to see how cool the buildout was going to be (super groovy aesthetic...they really nailed it). Yes, it is slam packed, and I expect it will continue to be that way for a while, due to how cool and fun the space is (we really needed a place like this in MV, and could use a few more). Also, lunch is not crowded - go for lunch and not dinner if you dislike crowds. I REALLY want this place to knock it out of the park, and I'm rooting for them, but there are a few issues that need to be addressed ahorita (right now) if they want to succeed. First, the things I like, then the things that need work:
I LIKE:
*the bartenders (Manfred is The Dude - don't let anyone else make your michelada, Joel is delightful, and Buffy is charming and great) The bar has fast become my favorite place to sit.
*the buildout, the space, and the vibe (beautiful tile, cool pendant lamps, nice color choices and materials, large outdoor space, great acoustics)
*the drinks (expansive tequila menu, aguas frescas, margaritas, and aforementioned REAL micheladas made by Manfred)
*commitment to authentic Mexican fare
NEEDS WORK:
*service needs improvement (with the exception of the management staff). I have eaten there five times, and with the exception of the two times I sat at the bar (super service from bar staff!), our service was SO bad, for every reason (took them 10 min to get to us for even just water, then food came too soon, things weren't brought, no eye contact or engagement by the server, we had to flag other servers down constantly for extra place settings, more water, more drinks, condiments, etc). Hopefully this is just a matter of a new restaurant settling in to itself.
*too many people packed in too tightly. It's not comfortable, Playa. It looks great packed, and I personally enjoy being around a lot of people and the din of chatter, but the tables in the middle are way too close together. There's no personal "bubble," and I got thrown an (accidental) elbow a few times. Three times I have sat at a table in the middle, and never have I been more uncomfortable at a restaurant. Once, we couldn't even comfortably have a conversation because our neighbors were totally dipping in (eavesdropping), another time the couple was fighting and it was SO awkward it ruined our whole experience, and the next time the couple next to us was talking so loudly that we couldn't even concentrate on our own conversation. Bottom line: the tables are way too close together. Please thin the herd. You're crushing it, Playa...you can continue to do so with fewer tables. People aren't having good experiences: everyone we have talked to says the same thing.
THESE DISHES NEEDS WORK:
*tortillas are too thick, particularly in the quesadillas. This is coming from someone who lived in the Yucatán and has studied Mexican cooking for years. They're good, but WAY too thick. You may even consider using flour tortillas, or a combo of flour and corn, on the kids menu. My kids, who love corn tortillas and Mexican food, balked immediately. Total dough bombs.
*totopos (chips) are also too thick, are fried too long, and the oil needs to be changed more regularly
*tortillas in the flautas were WAY over-fried. Not only were they dark and burned tasting, they were so hard that when I cut into them, half of it shot off my plate onto the floor (upside: made us all laugh)
*mole is meh: not flavorful enough - I would even say bland and thinned-out tasting. Really bummed about this: I hate to generalize, but in my experience the quality of the food in a [Mexican] restaurant can be gathered by how good the mole is. Based on the mole, you've lost my husband and our next door neighbor...both chefs.
*the meat in my al pastor tacos, which I have ordered twice, was too fatty. Otherwise, very tasty. But please get that fat out of there. Gross!
*stop being so chintzy with the guac and salsa. And - like the mole - your salsa should be a rockstar. It could be better.
Guys, I REALLY want you to succeed! I love coming in there, I want to have somewhere I can get food that tastes like home, you guys have clearly worked very hard to make this a special place, and I want to sing your praises. But you have to work these things out. Be the place whose mole is outstanding, and give a girl some elbow room, and I'll be your biggest fan and advocate. Really pulling for your success. read more