I was having an issue with one of my sensors and when I called the owners, Rick and Tammy are…read morealways so easy to reach and pleasant to work with. Part of the problem was solved, but what they did is send out one of their technicians and his name is Jarrod and he did a great great job. Super nice, very pleasant, walked me through a couple of things that I had forgot how to do and then wanted to make sure everything was taken care of before he left. I would recommend this company to anyone who is looking into an alarm I've had nothing but a great experience !! Patty W

We bought a new house with a Honeywell alarm system and wanted to get information on it. We checked…read morethe Honeywell homepage and they listed 2 dealers. We called the support for the first one and got someone overseas who said they could not help us. Then we called the second one, Security First Alarm, and got a very nice local guy who talked us through the whole thing. They were great. Will definitely use them in the future.

We've had the service for five years. Keep in mind that this is an industry with many different…read moreplayers. There are all kinds of "incentives" to sign up, but then you live with the monthly fees. In my opinion you have two choices in this industry - big company like Comcast, or a local company like OmniGuard. I picked and am staying with OmniGuard for three reasons: 1. The primary alarm monitoring system, through Alarm.com is bulletproof. We've had some alarms go off when we weren't in town. The police showed up. If there is urgent issues, they are on the phone with you immediately. 2. The service side - OmniGuard is local and will fix your issues. They are small, and sometimes they can drop the ball, but they always make it right. When you call they are respectful and helpful. 3. Price points remain stable - they don't jack you around after a year. The value remains.

I've had Omniguard Security for three years. No real problems, except they don't seem to…read moreunderstand their own system. I was told I needed to link their system to my WiFi, so I did. Now, three years later I find out that they can't figure out why, since my system is on a cell radio connection only. I have found that any inquiries I have made either get lost or ignored. When pushed, however, the company has come through. The manager, Tina, told me she has only worked there since January, so she's not familiar with their products or systems. It's November! On balance the company is OK and the price is competitive. However, staffing and training seems to be needed.

We hired Lupen Systems to do a few low-voltage cable runs. They were fast, efficient, worked with…read moreus on some specific requests we had, and I'm very happy with the results. I look forwarding to bringing them back to do additional work!

It was almost a year ago now (sorry for the late review!!!) but these guys did a heroic job running…read moreethernet in our old house. Only 2 runs so far, going to a network closet, but we will likely be adding more at some point. They were able to put the jacks exactly where we wanted, and used a professional faceplate for where the runs terminated in the network closet, as opposed to something open in the wall. They also cleaned up a bunch of non-functional cable from outside the house. Super patient and nice people, and Stephen gave us a lot of options for the install, even though it ended up just being the 2 runs.

I recently had a tv installed by Eric the owner. He did an excellent job of communicating and…read morescheduling my appointment and was very helpful in moving one tv and mounting my new TV to the living room wall. Very happy with the work.

hired AcePro Audio Visual for a ceiling-mounted AP installation in my home. Izaac, who handled the…read moreestimation, was knowledgeable and helpful. Despite a minor miscommunication at the project's end, Izaac was patient and responsive, even after hours. Erik and Austin, who came for the installation, suggested a more practical placement for one of the APs, saving us money and reducing home damage. Their solution was both thoughtful and efficient. They also went beyond the call of duty by helping me with some camera issues. Overall, AcePro Audio Visual delivered professional, customer-focused service.

Updated review: after posting our initial review below, ADT contacted us and made it all…read moreright/good. They replaced all the equipment to ADT equipment and the cameras are soooo much better. They sent two experienced techs out who spent 8 straight hours (no breaks) fixing everything and brought all the wiring up to code. Could not be happier! Bravo, ADT, for doing the right thing! The techs were super knowledgeable and professional and friendly. They explained everything in "normal-people-speak". A++ Initial review: ADT is the WORST EVER!!! we called ADT using their 1-800 number. They contracted the work out to a local vendor who installed non-ADT equipment that only works sometimes... and then they refuse the replace it for actual ADT equipment! And they don't return our calls! DO NOT USE THEM!!' You will be sorry if you do!!!

This is the worst company. I spent so many hours, that turned into days begging them to turn off my…read moresystem which was already completely cancelled because it was defective. the alarm would go off randomly by itself, and then the equipment overheated when I turned it off causing the lithium battery to potentially explode but they didn't care. They kept trying to renew my contract, crazy!! 0 rating

The call center people are extremely rude. The office staff is not even close to being professional…read moreand I will make certain that I tell anyone who ask me about the company culture, just how untenable it is to work there, which has resulted in very unhappy employees. How is this business still open!?

I live at an apartment complex in Wilsonville, OR that is reserved for the disabled and is serviced…read moreby First Response Security (FRS). FRS has refused to respond to my calls for service on two separate occasions. On August 17, 2022 at approximately 9:16 p.m. I called FRS and spoke to Megan (dispatcher) about a tenant who had threatened me. I also told her that I wanted an officer to respond and write a report of what occurred. She said she would pass this on to the officer in the area to "see if there was anything they could do." At approximately 9:55 pm I called and followed up with FRS since I had not heard back from them. I spoke to Zach (dispatcher) who informed me that Ryan (watch commander) stated that based on the nature of the incident, they would not respond. I then asked for Ryan to call me and Zach stated that he would pass the message to Ryan, but that if he refuses to call me back, "that will be that". Zach said I should follow up with the property management company or the police department. Having a private security company who does not respond to resident calls for service does not help the residents of this community, who are made up of marginalized and vulnerable tenants. On September 10, 2023 a tenant was seen throwing garbage over the front of the balcony near the front of the apartment complex, including glass. The tenant reportedly broke a window out of his apartment and threatened to do the same to other residents' windows. I called FRS at approximately 10:15 p.m. on this day for help and operator #91 refused to respond noting "officer safety". I asked if her officers were armed and she said that some are, but still refused to dispatch anyone to our complex and informed me to call the police. Residents are informed to call the property's "security team" (FRS) when issues like this arise. However, this is the second time that FRS has refused to respond to my calls for service, yet Cascade Management, Inc. (CMI-property management company) continues to contract with them knowing of this. Additionally, I and other residents have observed the "patrols" FRS claims to do at the property. They consist of FRS pulling up in front of the property and sitting in their marked vehicles for a short amount of time and then leaving. No foot patrols of the property are performed, just as the previous security company did. This complex receives subsidies from HUD; therefore, it is reasonable to assume the subsidies that are collected help pay for FRS services. While I don't know the specifics of the contract between FRS and CMI, if FRS refused to provide a service they are contractually obligated to perform and paid for with government subsidies, it may be considered fraud. I will be reporting these incidents to the HUD OIG and ask them to investigate FSS.

Matt, owner of Hook Me Up, was an absolute lifesaver. After a power outage, my Ubiquiti equipment…read morenever came back online, and I was left without Wi-Fi all weekend with no one to turn to. After more than 24 hours, I started leaving messages with a few businesses asking for help as soon as possible. Matt called me back within an hour -- on a Sunday. He took the time to troubleshoot everything with me over the phone, and when we realized the equipment was dead, he offered to come out with an older router so he could at least get my Wi-Fi working again for my computer and TV. He ended up staying for several hours to make sure everything was set up properly, tested, and working well with a strong signal throughout the house. He also assessed my existing system and is going to help clean up my older professionally installed setup. Matt was kind, thoughtful, knowledgeable, and incredibly generous with his time. Everything is working great now, and it was obvious he really knows what he's doing. I would definitely use him again and highly recommend Hook Me Up by Matt.

Matt and Paul changed my life and brought me into the 21st century. I had recently moved in a new…read morehouse from out of state and had to start from scratch. It began with needing internet as well replacing a complicated, antiquated AV system. What started out as six clunky AV components with multiple remotes was replaced with ONE main device. Clean and easy. I now have kick-ass internet, non-glare TVs with Sonos bars giving me phenomenal sound. They also installed additional Sonos speakers so I can seamlessly listen to music throughout the house, something I love but have never had. There were other goodies I needed that they were able to supply: a new thermostat, camera door bell, and security cameras all thoughtfully placed around the property - and all connected to my phone. Hook Me Up Solutions covered all the bases I needed and did so in a timely, professional manner. And they're super nice guys! In many ways, they truly went above and beyond. I'm not the most tech savvy person but Matt and Paul patiently got me up to speed on how to use all the new technology, most of it from my phone. This was key. In addition, they also updated my lighting. I had outdated recessed lighting, which they replaced and installed dimmers throughout the house, making a huge difference. Last but not least, I had carted an antique chandelier from California that I wanted in my dining room (replacing a very generic fixture). I was waiting forever on an electrican to do this. Instead, Matt did a white-glove installation, reattaching and cleaning each crystal. I was completely blown away. It was phenomenal having all this done (we spaced it out into 4 stages) by guys who are amazing at what they do and truly care about how they treat my home. Yes, it was an investment. But I now feel safe, and my home has been transformed into a peaceful, fun, harmoniously sanctuary. I would highly recommend Hook Me Up Solutions for any of these services. Again, above and beyond. Thank you Matt and Paul. You guys are the best.

Condescending and arrogant when answering the phone to take a noise complaint. Hung up on us when…read morewe asked his name. Unbelievable. Th I s was Thursday, July 10th. We can't find anyone's direct contact info on their website to complain to a manager.

Working for cascade enforcement has been a great opportunity for me. They actually care about their…read morepeople and willing to work with them. The monthly staff meetings give the agents and management a chance to get to know each other and discuss any needs or issues they may have. I quite enjoy working with this company. Great people to work with, great clients, and I got to work some amazing sites and events. Come join a great team

This is our second experience with Integration Engineers, they had installed an outdoor TV mount…read morewith Ethernet connection, the install was three years ago and everything is still working as intended. I was happy to find them still in business. We had a need to install two new Ethernet lines and ports to a few rooms in our home due to multiple family members now working from home. They gave me a detailed cost per hour, we set a date within a week or so and they were very punctual. The team arrived as promised, they were very professional, even removed their shoes as they worked inside our home. They completed the work within the timeframe and more importantly the Ethernet installation was completed as desired. We now have the needed ports to our rooms. Thank you for doing a great job!

Outstanding work by the team! Brad and his team came over this morning and did a fantastic work for…read morethe wall mount installation. Throughout the time, Brad and his team provided me the details of steps and explains how they are doing the work. They maintain the area really clean and No dust! they clean up very well! The team is experienced and professional! Highly recommended this A+++++ team!!! Thank you

I'm responsible for a church streaming system. I needed to replace several wireless links with…read moreRG-6 and provide additional network cabling. The building is nearly 100 years old and presets many challenges for cabling. I contacted Mojo AV for a quote and met Greggory on site. He gave me the sense that he understood the project and provided a quote which was in my budget. On installation day he and his crew showed up on time and spent the entire day on the installation. The project presented many challenges that were met and completed. I will use Mojo AV for any additional work.

I recently had a full camera system installed (7 wired cameras including a doorbell), and I…read morehonestly couldn't be happier with the experience. From beginning to end, Gregg came out and really took the time to understand exactly what I wanted. He walked the property with me, made thoughtful suggestions about optimal camera placement, and clearly knows his craft. His guidance made a big difference in getting the best setup. The entire process was seamless--paperwork and sign-up were easy, payment was simple, and everything was handled in a very professional and organized way. Installation day was just as impressive. The team was prompt, respectful, and extremely skilled. Their workmanship is clean and precise--no messy wires, everything looks polished and intentional. They even cleaned up thoroughly when they were done, which I really appreciated. Communication throughout was excellent. They were responsive, clear, and kept me informed every step of the way. You can tell they're very experienced, but also genuinely kind and unbelievably thoughtful in how they work with their clients. If you're considering wired cameras or a doorbell system, I highly recommend them. This is exactly the kind of professional, high-quality service you hope for.