They had a listing for a 2018 Mazda CX5. We called and they said we should come take a look - it would be a 45 min drive to get there. We reached out when we were on our way (same day) and our salesperson (Charlie) said to ask for Antonio, as he has to step out. When we arrived, we sat down with Antonio, who immediately started asked what other cars we might be interested in. After we told him we were just interested in the Mazda, he said he would go bring it around. After some time, a manager (Zack) came by and said he was here to help if needed and that they would be pulling the car up for us to look at. 10-15 minutes later, Antonio pulls up with a Mitsubishi (which he had already touted and I had already said I was uninterested). He proceeded to talk it up and after a quick look, we said no thanks - we'd like to see the Mazda. So he went back inside and after 10+ more minutes and what appeared to be a staff meeting was happening behind glass, Antonio came back out and said "Good News Bad News - the Mazda just sold, to one of our employees. But we found a Toyota Venza at a sister dealership (hours away) they could have here for us to see tomorrow." After telling him we weren't interested and frustrated we came a long way for this, Zach returned to apologize and asked what else we would be interested in. WHAT!?!?!? Unbelievable...How about a $25 gift card to cover our gas each way and our 2.5 wasted hours. In hindsight, Antonio knew when we walked in that the car wasn't available. Why didn't they call us or be up front when we walked in??? Such disrespectful and unprofessional business practices ...or just poor customer service - reflecting poor management and leadership. Really frustrated they sold the car out from under us - to an employee...but I guess it's first come first serve...however, they didn't have to lose a future customer, but this type of disrespectful and unprofessional behavior certainly did the trick. If you are considering visiting this dealership, proceed with caution - regardless of what model or deal they say they have. read more

I am giving two stars for the gentleman who actually helped me with the purchase of the car, but it has been all down hill from there. That is me being generous. Financing straight lied to our face and that was my fault for trusting them. After I left thrilled with my new vehicle I noticed the tint was messed up. I called and they said to bring it in so I did. They re-tented it and it looked like trash so I brought it back and they did it again. This time it had bubbles in it and the tent was scratched and came back with a dent and missing paint in the door jam. He said he wanted me to leave it for a week for the windows to cure and they would fix the door jam. So I did and one week turned into over two weeks. Mind you no rental car was offered and I was still very nice about everything. Got it back today and the tint has dirt in it. And the fix on the door jam looks like my 9 year old did it. I called and Chris informed me they didn't have proof that the door jam was their fault so they fixed it to the best of their ability. I would have rather him said we will fix it but it will look like shit. I just bought this vehicle brand new of the showroom floor with 5 miles on form your dealership, I could have drove 30 min down the road and bought it cheaper but I trusted them. Because I purchased my last vehicle from them with no issues. But never ever again. I gave chance, after chance after chance and listened to the excuses about how bad their tent guy was awful or called in or sick and it was a third party but they where going to get someone new. I drove to the dealership 5 times left my car for 21 days to be told that's the best we can do. Not even the valet would get his windows tented their he told me. If that's the best y'all then I would steer clear. Wish I could find the pictures of the tent. Also when fixing it you can clearly see it is now dented in more on the door line. read more

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I paid my car off in July. A 2025 mustang. I made 2 payments. The first one, then the balance. I buy a lot of cars and never have I had so much trouble getting a refund on gap insurance. Usually about 6 weeks a check comes in the mail for the refund... every time. It is now January and I can't even get anyone to answer the phone. I have tried calling nearly every day. I have 3 different numbers for the dealership. The finance guy, the general manager and just the normal number. I leave messages every time and NEVER even get so much as a call back or text. Im probably going to drive the 400 miles they are away from me to see if they will continue to ignore me while I'm there in the showroom. That could be interesting. I've tried being nice, I'm done with all that. I guess ill just get my attorney involved if it doesnt get taken care of soon. Im just petty like that. read more

I went to Platinum Ford Pilot Point on Saturday to buy a car. I called first and was told the car was available. I drove an hour and was asked for all my information. I was then allowed to drive the car. At that time the car was listed for $55,508 approximately. When I went to try and buy the car I was told the price had increased to $58,000. I was still interested in buy the car but was then told it was already sold for $67,000 total to someone in New York. The car remain available online. On Monday I called back because the price had increased by approximately $5,000. I assumed it had not sold since the price had been updated and changed. I was told again the car wasn't available by the same person. I don't know his name because he never gave it to me either time. On Tuesday I called again and was told the car was still available by Aaron. I asked to buy the car and was told once they had my name that Dante would have to call me back. He did not. I called again and was told that Dante was with another customer but I was to be told the car wasn't available. Best case scenario this is the most incompetent company I have ever dealt with. Worse case which is more likely the people that work for this company decided they wouldn't sell the car to me personally and I would like to know why! I know why but I would love for them to make their racist views public. Horrible customer service. Beware!!! read more

Rivers was great and super helpful!! There was hardly a wait, & overall the experience was quick and easy.