Took my 2002 Honda for an oil change. Requested…read moreConventional oil. After an hour and a half wait they tried to upsell me several "needed repairs." After I declined it took another 20 minutes for my car to be ready. At checkout, I asked if they used Conventional oil. The guy said no and went to ask for help. Then I was told they could order conventional oil but it would cost $50 more. I asked if I now had to stay with synthetic, another guy said I could go back. I was always under the impression once you switch an older vehicle to synthetic oil and run it through your engine you couldn't go back to conventional. Anyway, Thanks to Tommy's looks like I'm using synthetic now. Won't be going back to Tommy's. Continuing my search for a reputable and reliable place to get my car serviced.

I like this place. They don't try to take all of my money and do their best. The waiting room is…read moregood with coffee, soda, chips, and tv. Plenty of room to plug in your laptop and wait. They also have a shuttle car to take you home within their mile range. Staff is friendly and send out follow-up messages after you've visited.

We have used this location for years and it's always been quick and easy. The location is great as…read morewell.

Service was quick. Everyone was friendly. I had an inspection done and had a few quotes for other…read morerepairs. They let you bring in your own parts here and will just charge for labor. This will probably be my goto inspection and repair shop in town now.

Had a coupon for this place and made a reservation on a Saturday. Man, they were packed. I had wait…read moremore than an hour for the oil change. Not bad work, didn't feel pressured to get any extra service. Fair priced.

Do not waste your time taking your vehicle here. I sent my son who is a student at UNT to get his…read moretruck engine light checked. Just to get a diagnostic was 180$. They told him he needed all kinds of work including a new transmission ( 8k worth of work) Luckily, I'm in Fort Worth and had him bring the truck home to our mechanic. 150$ and a new coil pack and he's good to go. Ohh and the transmission is fine- no need for a new one. Do better guys!!!! I will never send him back and I hope so many folks read this and know you guys are full of shit and trying to take folks $$. Please get a second opinion if you go here!

Service here is impeccable! It's such a breath of fresh air to work with honest mechanics, who…read morearen't looking to get rich but truly help their customers! I drive all the way from DT to receive service here, and it's worth it. Thank you so much!!

Went in for an oil change. was greeted right away with courtesy and told them what I needed. They…read morechecked the record, checked the oil. said it wasn't too dirty but good to get it changed (been 12 months) I agreed. They got right on it and did a fantastic job. No free sodas or coffee in the waiting room. Just expect honest, reliable, knowledgeable,friendly service, fast and at a very reasonable price. I would highly recommend these guys. They know what they're doing and do it well at very reasonable rates.

Personal Touch Minute Lube staff were incredibly kind and understanding. After being turned away by…read moresome other places because not many shops were comfortable driving my hand-controlled van, I came here for an inspection and oil change. They took me without hesitation. As a wheelchair user, my van is equipped with hand controls, so getting routine vehicle service isn't always as routine as it should be. The staff didn't make it a big deal. They listened, understood how my controls worked, handled my van perfectly, and had my inspection and oil change completed in under 30 minutes, even with two people already in the waiting area. What made the experience even more memorable but also made me speechless, was something completely unexpected. Another customer at the shop was ahead of me and, without saying anything to me, quietly paid for my entire visit and his own, then left. I never even got the chance to thank him. (Thank you amazing human for your genuine kindness.) Between this man's incredible act of kindness and the way the staff treated me with absolutely zero hesitation, I left feeling genuinely cared for and at a loss for words. Sometimes accessibility really is as simple as saying, "Yes, we can help you." Or "let's try to see how we can help!" I absolutely recommend Personal Touch Minute Lube. 10/10 will go back and keep going back. Thank you to the amazing human who performed the most selfless drive-by act of kindness I've ever experienced.

DO NOT GO HERE... SCAM.... They came out and told me that my oil pressure sensor was going out on a…read more2019 acura. Needless to say I came home put my snap on scan tool on it and wouldn't ya know... oil pressure is perfect... next I checked my engine bay and found the oil dipstick laying across my battery. Didn't air the tires up. Basically half assed it all. Called seriously 6 mins after leaving and asked how they checked my oil pressure.. thier answer, we have had several cars through since you left and our tech cant remember. Hahahahah liars. Needless to say yall came your shop chumps techs. Thats a far cry from veing a tech... lost this customer for life

I've brought my other vehicle's here before; this time it was my other 04 Dakota. They did great…read morework, great communication, there were a couple of hiccups but nothing we couldn't figure out. I've said it before about this place it is one of the few shops that actually make me feel good after spending $1k+ lol. While talking to them I had them give me a quote for doing a heater/evap core on the same vehicle anybody who knows how labor intensive that is knows it is no small job. They quoted me a little over $2k and I know they will do a great job on that as well whenever I bring it back in and they will get another great review. Thanks again to Chris (my service advisor) and Scott (the mechanic).

These guys are the best. Thank you Chris for taking care of our dead batter 911. Really appreciate…read moreyou all and our next auto need -- we'll come back to you first.

Great honest service and excellent attitude of servant leadership. treat customers friendlyread more

Always so friendly and quick services. I love the app and how easy it is to schedule. The waiting…read moreroom is cozy. Great place!

When this glass hatch fell off I panicked and ran to the nearest mechanic I could find! Glad it was…read moreKenny and Erika and the associates were able to reattach my latch quickly right before closing and I am so grateful they were there to help! They definitely have my business from now on.

I have to say these guys are great, they arent over priced they have always got the work down in…read morethe time they saw they will. Amd if you get there early and have to wait they are good people to talk to.