Winter storm rolled in and the ice being centered on the roads was beating up the bottom of my sedan. Spencer's got me in right away and was able to fix it up. Definitely impressed with how quick and attentive they were. They've got my business now. Thanks guys! read more

I have been taking my vehicles to them for as long as I can remember. They are honest, dependable and care about the quality of my vehicles. I would recommend them to anyone that is wanting to keep their cars in tip top shape! read more

If you need any AC work these guys are the best in the business. Been dealing with them for years and they never let me down. Customer service with honesty and integrity. And they won't jack up the bill. read more

Best automotive shop hands down honest professional even has free loaner cars and financing

Had hit curb hard/fast...bent something in front suspension..wasn't good. Made appointment...dropped car off@ 8am; drove off in "free" courtesy car (big plus!). Service rep Brian did excellent job using texts/emails to keep me updated on problem/repair & parts needed (bent the right strut) and cost/options. I chose what I wanted them to fix/do; no hard sell for anything else. Very reasonable cost... @ 3pm, got a text..car was ready! Wow! Didn't expect it done SAME day! Great service, friendly, professional shop. 2nd time I've used them; great both times. Highly recommend Spencer's! read more

Been taking our vehicles to Spencer's for years now. They have always done right by me, and do a great job of keeping our vehicles safe and on the road. read more

Spencer's has been the go-to car place for my family for years! The staff is SO incredibly friendly, and they truly do provide the good, honest work that many car businesses seem to lack these days. From extremely thorough inspections to intricate labor, they have always impressed us and exceeded our expectations. I could not possibly recommend them any higher- do yourself a favor and visit them for all of your car needs! read more

Best Neighborhood Auto shop, they do a nice job and they are friendly and know what they are doing. So they deserve 5 stars!!!

On the surface, Spencer's might not at first appear to be the least expensive repair. If you hunt hard, you might find a lower quote, most times, somewhere over the horizon. But consider: Spencer's stands behind their work and their parts, and if they say that it is fixed, then it is fixed. They will give you a heads-up about work that they see that you're going to need in the future, and will do so without pressure. They will give you phone and text updates about the status of your service. Spencer's is a family-owned-and-run shop with overhead, which has managed to flourish in a small little town. Add in that the shop owners (Jerry and Rachel) will tell you with intelligence about your car. (And lately, their son David has also been becoming more visible.) Add in that these are not just "parts-swappers," but they have real mechanics on staff who can and will make specific adjustments to your cars. This is a real automotive repair shop, run in Krum, by Krum residents, for the benefit of everyone. They have my family's business. read more

Took my girlfriend's car to Spencer's to have the A/C repaired. I told him what I thought the issue was (low idle switch), but all he did was add freon and charge her a little over $100 and said it was fixed. We took it elsewhere and had it fixed properly. My girlfriend thought she was taken advantage of because she's a female and they could simply tell her whatever they wanted and she'd believe it. He's also not very polite while speaking with me on social media. read more

Best Service in the Denton Area. I moved to Krum from Arlington 5 years ago and since then have had my car serviced here. The first time I took my car in I was just wanting belts and fluids checked before I went on a long trip. They checked it out and didn't charge me. A few months later I took my moms car in for an issue and they resolved it the same day. Over the last 5 years they have serviced both my daughters cars, my moms, my wife's and mine. Each and every time the work is done correctly and quickly. The price is always lower than I expect. Rachel who works the desk calls me by name and is super helpful. They never try to up sale me on anything. I am spoiled now and can't imagine trusting anyone else with my car. read more

I brought my truck in for a front end alignment the day after Christmas because it was the only place open. At first sight, a $93 alignment seemed like a red flag. I left with a quote for a $2,300 repair to replace lower ball joins, tire rods, power steering box. I took it to a different (trusted) mechanic and all it needed was an adjustment to the power steering box and everything else was good and tight. I came here for the good reviews, don't make the same mistake. Get a second opinion somewhere else if they try to tell you that you need a bunch of stuff. They showed me a video that made it look like the lower ball joints were loose but they were just moving the suspension. I had replaced the lower ball joints just a couple years prior and when I checked them after I left Spencer's, they were tight, the boots were good. I was lied to and glad I didn't spend any money there. If you're in this area, go to Bobby Gentry's in denton. I'm not saying they're bad mechanics, I believe they will fix what they say they will, but a lot of stuff they're trying to sell you might be completely unnecessary. Don't be fooled by the guy at the front either, he's nice and will make conversation to gain your trust. read more

Good local people who I trust to do thing honestly. They have excellent workmanship and follow through. They have a variety of services from basic oil changes to detailed repairs. When I first moved to Krum I didn't know they were there but was referred by a friend and feel lucky to have them looking out for my car repairs. They work hard to set up specials and help out with the community. They live and work in Krum and do a lot for the community which means a lot to me. If you want superior professional service then give them a try. read more