Bought 2012 VW Eos here, entire process was quick and easy. Treated with friendly professionalism…read moreby everyone. Pleasant experience and great vehicle. I would recommend this dealer without hesitation. May not have been local to my home but was worth the drive to get great service!

From the owner: New England Motors has been a family owned and operated business for over 20 years. Our mission is…read moreto offer great quality cars at a great price with exceptional customer service. Every vehicle is completely safety checked by our fully equipped and certified service department.

Mark was knowledgeable, honest and helpful. The cars were clean and exactly as described. He was…read moreunderstanding when I was indecisive and didn't hound me. No, high pressure sales here. It was, overall, a great experience!

Please just keep driving…read more Those alarms sounding in the back of your head that scream 'This place seems shady??' are totally right.

I'll start by saying I have purchased 13 Hyundai's in the past. 3 of them are from Hyundai Mcgovern…read moreRt2. I was very happy with the salesman for the last 2 cars. I had an issue come up that got escalated to the general manager Andy. The salesperson and the sales manager all said they could help me. Then when I didn't get a reply, I found out the sales manager I had been speaking to (Jose)_ was out so Brian another sales manager referred me to Andy. Then everything went south. He was rude unprofessional and said he didn't care what I was told by the sales managers before that he was the general manager and wouldn't help me. I brought the same problem to McGovern in Brockton and a sales manager there gave me the information I needed was very helpful and had the problem solved in a few minutes. I will not be buying any more cars from this dealership. I called the VP of sales Zack and emailed him with no response.

I made an appointment at the beginning of the month for an oil change and an inspection. They…read morecouldn't get me in until the 28th. Ok. They're busy. But when I arrived at my appointment, they said they no longer do inspections. Now I have to find a place last minute or face a fine. Stay away from this place if you care about service, quality, or integrity

When I decided to buy a second Toyota, I remembered all the hassles I went through at area Toyota…read moredealerships. So I decided to start out with one that was new to me - Koch Rt 2 Toyota - and I'm so glad I did. My experience there was hassle-free and laid-back, and the process throughout was transparent. Yianni was wonderful to work with - not pushy in the least, he was friendly but respectful, listened closely, and followed my lead in everything. He explained everything clearly, and carefully helped me think through my choices. I knew the price he offered me was fair because I'd done my research, so I easily accepted it. This dealership was just such a pleasure to work with. In addition to Yianni, insurance and finance folks Starling and Anthony were also very pleasant to interact with, and again no pressure from anyone. I did not feel compelled to jump through hoops here as I had elsewhere. Yianni has even continued to be helpful and generous with his time post-sale. He showed me in person how to disable some unwanted features on my new car. And if I have a question, I know I can just shoot him an email and get a quick reply. So I cannot recommend Yianni and this dealership too highly, they are terrific!

I've never been so insulted…read more I recently tried to purchase a used Prius from Koch Rt 2 Toyota, and everything was fine until it came time to work with the finance team. I had not really haggled on the price and just negotiated $750 more on my trade-in. I was a pretty easy mark. They were definitely making money on the deal, and I didn't really even care. They had the car with the options I wanted, and it was really low mileage. I was happy, and they were happy. Win-win, or so I thought. I was even paying with a cashier's check. Super easy, but then I had to deal with the finance team. I start signing every document until we get to the one that says that I must waive my right to sue them if something is wrong, and instead submit to binding arbitration. I questioned it and said I don't think I can sign this. I was buying a used car that had an open recall that did not yet have a fix. The previous owner had the car for only 8 months before selling it. Did the previous owner think it had a problem? I have no way of knowing. Then, Koch had replaced the lift gate (it's a hatchback) for damage that was not reported to CarFax... some sort of accident the previous owner had. All of these things together said to me that I was taking some amount of risk to buy this car. Why would I sign away my right to sue if there is a problem? I pointed this out, and the junior finance manager brought in a more senior finance manager, Anthony. Anthony started off by saying all dealerships require an arbitration agreement now. I don't know if this is true, but I have many cars and have never signed one. He told me that this was a relatively new thing. He told me it was due to changes in the law, saying "Look, this is right out of Massachusetts law." I asked what law? And I asked him to show me. He went to the computer and clicked around for a couple of minutes, and eventually said he couldn't find it. Then he said, "well, it's just for our protection." And "most finance companies require this now." I reminded him that I was paying in cash and not financing. Then he said, "It just like how at Dunkin, they print on their cups that coffee is hot and you can't sue them if you spill it on yourself." I said,"that's not true. I am not signing away my rights at Dunkin." They have a warning, just like you have all those disclaimers that I signed. Then he started with "What are you afraid of? Are you planning to sue us?" I told him that I was afraid that I was buying a used car with an open, currently unfixable recall, that recently had an unreported accident that required them to replace the lift gate, which was sold to them by someone who had only had the car for 8 months. I was taking all the risk. I was giving them over 30k, had signed every disclosure they had, but was unwilling to sign over my rights if the car was a lemon. He responded that arbitration does not affect the lemon law. So I googled it right there in front of him. Arbitration absolutely limits the lemon law. It restricts what can be considered reasonable remediation, keeps everything confidential and out of public hearings, and is almost always better for the company than the consumer. That's when he started repeating multiple times, "What are you afraid of? Are you planning to sue us?" As he was standing there in front of me. Each time getting a little closer and turning his head a little as he stared through me. He was such a condescending bully. I have never been so insulted. I have never sued anyone. By the 5th time he said it, I asked to undo the deal and give me my car back. I will never go back to Koch Rt 2 Toyota ever again. I'm not sure how I feel about arbitration, and maybe I would have signed it, but I am not spending that much money for someone to be so incredibly rude, bullying, and trying to gas light me with his obvious and checkable lies. What are you afraid of Tony? Are you planning to defraud me? What are you afraid of Tony? Are you planning to defraud me? What are you afraid of Tony? Are you planning to defraud me? No, I guess that's not rude at all. This is how you lose business.

I do not recommend purchasing a vehicle from Lahti's in Leominster MA. We purchased a new vehicle…read morefrom them May 2025 and have had poor service from the get go. There is no communication from them. We asked if needed a bank check or anything to complete the sale. No one got back to us. After the purchase they said they would call us when we can bring the jeep in for an inspection sticker. No one got back to us. We were told the registration would be sent to us. We have not received it still. We've called and emailed them to find out more information. No one got back to us. This dealership makes the process of buying a new car even more difficult than it has to be. I cannot recommend using them for any future car needs.

I've called multiple times and promised a call back to no avail. Where should I begin... I…read morepurchased a new jeep three months ago with a broken windshield that I mentioned multiple times and was told the manager would call me back... they didn't.... I also mentioned I never bought a vehicle without a packet with the copy of the loan agreement... which I still don't have. Furthermore, I never got a copy of the extra 35$ a month coverage I got through Lahtis as if I never even purchased anything... never in a million years would I purchase another vehicle from this place or recommend any of my friends or family! 50k and I get the old he haw!!

I wanted to share how much I appreciated salesperson Daniel Gauthier recently. He has a wonderful…read morepositive attitude and made me feel valued and supported throughout the entire lease process for my new 2026 Hyundai Tucson Hybrid. This is my third lease, and Daniel made it by far the easiest. He was professional, patient, and truly took the time to ensure all my questions were answered without any pressure. If you're looking for a seamless experience and a team that actually cares about your needs, I highly recommend asking for Daniel!"

Something happened at McGover Service in Leominster for the worse. I call and visit them and no one…read morecan tell me if the check engins light diagnostics have been performed on my car. Since December 26, 2025. I understand being short staffed and the closings surrounding Christmas and New Year holidays but today is January 4, 2026 and no one at McGovern can even tell me if the diagnostic test have been done in nine days?

So, I went to Ray's cousin Tony to have him inspect a car I was looking at. Tony (CS Auto Services)…read morewas professional, knowledgeable, very fair in terms of pricing and just a great guy. He also had Ray help me out in terms of doing a VIN check on the car and giving me some advise in terms of the deal. Ray found the car had been in 4 accidents! and had 3 owners. That said the car did check out mechanically but the price the seller was looking for was did not reflect the accidents nor the large numbers of owners so I passed on the deal. On the upside it was great meeting Ray and Tony and I was only unhappy that Ray did not have the car I was looking for in inventory. Thanks for your help Ray!

From the owner: We sell all makes and modelsread more

We have leased our 3rd car through Ron Bouchard working with Luis Riviera. The rear view mirror…read morecame off in my husband's hand. Luis had Todd from Service call us. They said to bring car in right away. It had to be fixed temporarily while he ordered a new part. It was in the next day and Todd took good care of us. We love Rin Bouchard, Leominster! Thank you Todd and Luis!

Dealership experience was a mixed bag. Sales person was polite, but disengaged and the financing…read moretook almost 4 hours to complete despite me having a pre-approval. Delivery of the car was delayed by two days and I only found out by calling as I was heading over to pick up the vehicle. I'm writing because thanks to Ron Bouchard Auto Stores, my PII has been leaked in the 700Credit breach. The finance team ran my credit through Cars Commerce, who is partnered with 700Credit. I now get to live with this issue for the rest of my life. Even better, the dealership was notified in November of the breach and opted to not notify customers on their own. I just received a letter on January 5th to let me know. Overall I'd say avoid if possible, just another dealership pulling the same nonsense they all seem to with an extra dash of irresponsibility

Finding a quality, reasonable car mechanic can be an immensely daunting experience. I have owned…read morefive cars in my lifetime thus far and I have a fundamental knowledge base when it comes to cars. Couple that with experiences at unsavory auto shops over the years, I tend to be well-versed in what to look for, what to ask, and know when the proverbial wool is being pulled over my eyes. I recently went to another auto shop because I received a coupon for a heavy discount on an oil change and the usually "multi-point inspection" - something my car needed so not having a regular mechanic and steering away from the "chains", I decided to use the coupon instead of going to the dealer. The quick story is the previous shop told me I needed front brake pads (which I knew). However they said it was imminent as the pads were low. I asked, "How low?" The quote was I had 6mm left and the rotors were very rusty. Pads generally can wait until there's about 2mm or so left. Since I drive 95% highway, I was not concerned about pads right now and could get away with driving a few more months. Rotors get rusty, but I wasn't experiencing any vibration, noise, or longer stopping times, plus the pads obviously weren't being worn down fast (they were 4 years old) so I opt'ed not to have any brake work done. Certainly not at the quote of $445. While that experience was eye opening in terms of what they were trying to tell me my car needed at exorbitant pricing, I asked around my inner circle for recommendations on a car mechanic. My inquires led me to Willard's. I bought my own brake pads (for less than $50) and called Willard's to see if they would put them on for me. I made no mention of the rotors. I wanted to see what they find. I called and spoke with Larry, the owner, and setup an appointment. When I arrived (you have to walk around back, not the front door), I met Larry whom I liked immediately. He's very pleasant, no frills, no BS. He offered to drive me anywhere I needed to go, even home! I said I could wait and asked for an estimate. He said he'd shuffle my car to the front as it's a quicker job and so I'm not kept waiting. That's great! In about 25 minutes, Larry comes around the front counter with my rotors. They were indeed rusted and grooved, but Larry explained and showed me why they should be replaced (being somewhat savvy, I knew already). I really liked that he came out with the rotors and explained it all. I went ahead and asked for the rotors to be replaced too. In about an hour or so, my car was ready. My own pads were on, new rotors, and they even cleaned and lubed the caliper sliders, plus changed the brake fluid! The cost after tax? $216.71! That is a savings of $228.29 based on the other shop's quote! My car now stops on a dime and I feel better my work was done by an honest mechanic. Larry is also an Army veteran, which resonates with me as I whole-heartedly support veterans in anyway I can, so knowing I wasn't getting screwed and supporting a local business owned by a veteran really made me day. If you need a mechanic who's honest, available (open Saturdays!), and does great work, please, please call Willard's. I don't give out 5 stars often, but when I do, it's for a reason. Cars are expensive, but quality repairs don't have to be as exemplified by Willard's.

I've been going here for a few years. Very reasonably priced. Very knowledgeable friendly people…read morethere.