I don't like to write negative reviews but this can't be helped. My Mitsubishi Hyper Heat system was installed two years ago by Jason. The installation was clean and professional although there was no instructions provided regarding how to use it. I had to look them up online and download the PDFs.
My heat pump stopped working and I called Jason to schedule an appt. for service. It was during the heat wave so I was not expecting anything immediate as I figured he was busy. I had to call several times and leave messages. Finally after the third call and a text message, Jason made an appt. a few days out. He was a no show! I could have called someone else had I known he was not going to have time. His excuse was he was really backed up with other jobs. A little communication goes a long way.
It turns out the back panel where the electrical and line sets run has two screws to keep it closed. Those two screws were not installed as they are hard to get to. Mice made their way into my heat pump and shorted out the circuit board.
The professional company I called did an amazing job communicating and fixing the heat pump. I now have cold air and no mice in my heat pump.
If you want a new system installed and you don't mind mice destroying it, please call Jason. If you require service, don't call Jason. read more