So disappointed.... I believe the gentleman that was there when I bought the Bike is no longer there.. but... I call to schedule some service and the person that answer the phone was so unprofessional, he couldn't care less what I needed for service or even to get my information. Just told me.. quote "if you can't read the instructions for service on my door I'm sorry for you" and hung up on me... I was not on their door.... I was on the phone.... Will take my bike to another shop from now one... read more

Yesterday I caught a flat tire and didn't have the proper equipment to repair the flat myself. I went there and Tony had everything I needed, and saved me time by fixing the flat for me. They had everything I needed, and did not try to up sale me. While I was there a young athlete came in looking for a tri-bike. Tony gave her great advice and again, did not try to up sale her. This shop is now on list and I will be there again. read more

Customer service is a problem. Since this is known by other bike stores in the area, I highly suggest trying someone else.

I have been there 3 times. The service was great each time! The first two times they fixed my problem while I waited (a short time) at a minimal charge. The third time my problem required a new rear wheel and they had it fixed within a couple of days. Conner is an pleasure to work with! read more

If you ever want to feel disrespected and insulted, this is the place for you. Believe the reviews about the lousy owner, who always makes you feel that you're wasting his time. Take your business elsewhere. read more

I've done some online business with Planet Bike. Their customer service is excellent. read more

I have used Planet Bike a bunch of times. And every time they had what I needed. Their turnaround times are much better than any other shop in the area. and the guys that work there all have a good sense of humor! read more

Went to planet bike today and I'll never go there again poor service and lousy owner and I'll be sure to tell all my friends

My Wife and I went to this location, I stayed in vehicle, young Kid answered door (they are doing curbside business) inquired about purchasing two adult bikes was told none in stock when clearly bikes are seen through window, I was not feeling well so I did not pursue asking questions however obvious Kid not interested in a sale .... read more

These guys are the best! I worked with Elijah who was my BMX expert. I had a bunch of parts I acquired - he helped me figure out what elder I needed - even had some the parts in stock. Helped me design and customize all of it and was super helpful. He also constructed the bike for me - even going to the extra work of fitting modern parts on a retro frame. Dude is the best and I would buy 10000 more bikes from him or bring him the issue. Top notch place and better staff! Thanks read more

Great service, great prices and great products... Overall a GREAT PRO AMERICAN shop!!!

I had a problem getting off a bottom bracket on my mountain bike. They went to action and came up with a fix...awesome response during the Covid 19 pandemic. They are my new bike shop. 5 stars read more

This is the biggest piece of garbage bike store in New Jersey. I was in the Matawan store last week to ask about trading in 7 bikes due to a death in the family. Mike told me to bring the bikes in for cash or a trade/in towards a new bike. I go back to the store today, two different guys in the store. They tell me that bike trade-ins are 1-for-1 and no cash. So, to trade-in 7 bikes (all DeRosa's), I would have to buy 7 bikes. Thanks to Mike for wasting my time after I rented an extended bed pick-up trick to make the trip. Plenty of bike stores in central jersey, this is one to avoid!! read more

I purchased a hybrid Giant back in June and I'm very satisfied with how the whole transaction went. I tested out a few bikes and I am happy I did so. I am coming in for my 1st free tune up and I'm looking forward to that bc my gears started to keep dropping mid ride without me changing them. I'm sure it's something they can fix. I love my bike. Thanks to the staff for helping me pick it out. read more

Planet Bike - My navy/black Giant - Bikes Near Me - Matawan, New Jersey

This is my go to place for repairs parts and miscellaneous. I've never had any issues and their service has been fairly quick And reasonably priced. read more

These guys are legends. Super helpful and knowledgeable. They gave me alot of information regarding my single speed conversion.

Just got back into riding and wanted to get my Rocky Mountain Vapor back into tip top shape so I decided to give the place a visit. The staff was very friendly and knowledgeable. The tune up fee was reasonable. They also fixed an issue with my gear shifter which I was aware about. I also asked about nearby trails and again the staff was extremely eager and knowledgeable to provide the info i was seeking. I would recommend this place to anybody. read more

Horrible service.. Worth it to drive to another location. I live less than a mile away and I would rather drive to another store. When you go to the door and speak to them, it's always like if you are bothering them or asking for a handout. These bikes cost alot of money and the servicing is not cheap either. They forget that there are tons of other bike shops out there and that actually care and want to help service their clients. read more

Did a great job installing levitation repulsorlifts on my bike for my trip to Alpha Centauri. j/k but it's a great place read more

I'm usually not a stickler for things, but I had to share my experience. I'm sure many people have had good experiences here. Walk in with my son to buy him a new bike. For some reason, the guy who didn't say hello to us and seemed irritated to help us showed me a bike that cost $400. My son is 8 years old. I get it though, this isn't Walmart. It's a legit bike store. Then when my son went to sit on the bike this douche recommended, he yelled at him like the kid was about the blow up the store. Strike one. I also brought my Trek in for repairs. Warning for anyone looking for a bike tune up. Don't make the same mistake I made. Apparently I had bypassed what's officially known as the "inspection area", which is nothing more than a portion of the store with a carpet. So here was the exchange. Tyler, yes, his name is Tyler, a young tall ugly looking dude, tells me, with a nasty tone, "Yo bro, what are you doing you're shoving your bike in my grill." I went right back at him cause the day I take shit from a 20 something year old named Tyler is the day I am officially dead. What a total douchebag. Absolutely horrible customer service. Customers should never be spoken to that way. Especially when I made an innocent mistake that affected ABSOLUTELY NO ONE!!! So Tyyyylllleeerr, I hope you're in the store when I get my bike, cause I won't have my son with me. You piece of shit. I'm Kevin. You know who I am. You call me when my bike is ready. This place blows. read more

I went to the store today a guy came out I asked about brakes for my bike he said he has too many repairs and cannot take any more work. I thought to myself are you kidding me who turns down work? Especially during the pandemic when businesses are suffering. I mean really how long does it take to change a flat tire Or fix a chain??? Place is totally laughable, I'll never go back and won't recommend any of my sons friends to go there. bad bad bad decision if he's not the owner he should be fired!! oh yeah I was there around 4 o'clock read more

Worst service ever by a rude person who owns the store. Did I not want to help or do the work. Will never go there.

Great place to get a great bike. I purchased a new bike a few days ago and all the employees were very helpful and provided me with great tips on getting me road ready. I highly recommend their shop and their service. I will be continuing to use them for my bike needs. read more

The staff seems inexperienced about the differences in different bikes and how they compare across brands. The associate was trying to sell us a bike as though it was this year's model, but when we got the book to pick out a color he realized the bike wasa last year's model. He was not sure of the current inventory but my biggest concern was pricing. The bike I was interested in had a price tag of $759 hanging on it, but when he brought the book to decide color the price was $599. He then went to "double check" in the back, and miraculously the price should have been marked at $599. I didn't feel as though this was an honest mistake. Someone who wasn't knowledgeable about bikes would have paid the tagged price. Buyer beware and always price compare with other stores. read more

Tyler and Tony are great! Very knowledgeable, informative and helpful! My family and I went in for bike shoes for my spin classes and I got a great pair at a good price. My kids tried out a few bikes and are looking forward to going back to pick out their favorites :). My son was very interested in a BMX bike, which he's never had before. Tyler was very informative and even gave a website to check out with BMX tricks. To further encourage my son to get into the sport Tyler took his bike out as we were leaving to show us a few of his tricks. My kids were very impressed! Very fun, great experience :) read more

I stopped by the store to get a price on replacement pedals for my mountain bike and I was able to get a cheap pair for $15.00 and the guy put them on for free..Yay(nice guy right!!!). He ran into a little problem when doing this an remarked from the back that one of the pedals was stripped on??? I didn't know what that meant as I acquired the bike from someone else. Anyway that must have put him in a bad mood because when he came out I said thank you paid him and asked him a question about how to raise the seat. He responded "with a screw driver". I said "well do you have one that I can use?", He responded "No!, I'm busy right now! "and proceed to deal with another customer. How rude!!, He basically dismissed me, I just stood there in shock. Oh well.. guess I will not be going back there again. Hope your experience is better. :-( read more

Horrible customer service. Bought a bike there and an expensive Thule bike rack, went back as I forgot how to put the bike rack on and was treated very condescendingly. read more

Went to get tire changed arrived at 5:30 store closed at 6:00pm. There were four people working and not doing anything. Would they change my tire? NO! Told me I would have to leave bike over night. How do you run a business like this. Won't ever go back. read more

Planet Bike in Matawan was great with my scouts. They knew what to present for the cycling merit badge and answered all the boys' questions. The staff (John and Mike) really knew what they were talking about and helped the scouts get what they needed for safe cycling. In the past, they always provided good service for me and my family. Repairs take a little longer than I wanted, but always done well. read more

Went to buy 2 bikes looking for a decent deal, and was told I would be given 5% of the total price would be put towards in store merchandise. Would be cool if I was a hardcore bicyclist that wore all the fancy skin tight gear and cared about how I looked while riding through the woods on a bike. But im not. Just want a bike I can ride through the woods. When my brother and I tried to hack the price down a measly 50-75 dollars, we were quickly corrected on what the price is, and what the price will remain. The staff wasn't bad, but the owner seemed to not know how to conduct business. read more

I've been going here for just over a year now. I've purchased 2 bikes and numerous other parts and accessories. In addition, I have taken 2 other bikes here for tune-ups and repairs with excellent results. I have dealt with 3 different salesmen over the course of the last year+ and I have found them all very knowledgeable and helpful. I have always had positive experiences here, and will continue to give them my business. read more

I've use these guys for many years, happily spending hundreds of dollars on tuneups for my road bike as well as upgraded components and accessories. Unfortunately, I had a rather poor customer service experience recently and I doubt I will ever go back again. The manager had agreed to a 10% discount for a hybrid bike for my daughter if I paid cash. I came in about a week before Christmas and put up a 50% down payment. I came back a couple days later to pick up the bike and was told my 10% discount was not valid since the manager was not there. I was told that a 3% discount for cash payment was their standard. However they did not offer that to me either and I paid full price for the bike. As I was leaving I was told to come back to the store the following day with the manager was there to resolve the issue. A customer should not have to have this type of negative experience. It could have been avoided if either the manager had written on the invoice that I was paying cash and I was to get a 10% discount or the manager could have called me the next day to review the issue. Also, as this was a Christmas present I had no choice but to pay full price and take delivery of the bike that day. I will update this review if the manager calls me and offers to make the situation right. Until then, I recommend all readers take their business to bicycle hub on route 79. read more