We had a great experience with the manager, Jeff. He is very knowledgeable and was very patient with us. He helped us with all questions, and even questions we didn't know we had! My husband bought a beautiful Trek Domane AL 5 today! He got to test ride it in the parking lot to make sure it was a great fit and height. We highly recommend this bike shop. read more

Trek Bicycle Store - Inside - Bike Repair/Maintenance Near Me - Middletown, New Jersey

My wife and I purchased two beach cruisers through this store, Mike was extremely helpful and great through out the entire process. When it came to ordering fenders, I was put in contact with Jeff with who after about a week of back and forth of him stating he'd call me back then finally doing so after I called the store about 3 times. Was finally able to order them to the store, I then told Jeff the rear brakes on my bike need to be adjusted. He said no issue it would be done when the fenders are put on. My wife dropped the bikes off last week and someone there told my wife they'd call the number on the account when they were done. It was about 3 days and I finally called them and Jeff said they've been done and I should have been called or email/texted about it. Soon as I hung up the phone the notifications they said should have days prior, finally came. I went to pick up the bikes today 8/8, the brakes weren't adjusted and my wife handlebar were damaged. And the lady there who was urgently trying to get us to pay for the fenders talked at us instead of to us. And everything seemed to be an inconvenience to her even though they had my bike close to a week and here we are waiting 40 minutes for my bike. We had to leave, and after we left I then call her realizing that I closed out the order with her with my bike still being there. She said it was finished when we were pulling away and then she hung up the phone on me. Needless to say once your bikes are purchased here certain staff will treat you like garbage. We all make mistakes and things happen but I told this entire story to show it wasn't just one thing. I'm an extremely understanding person but I don't like when Im ignored and treated like I'm nothing. I hope the owner gives this a read and gives me a call. Because being treated that way is truly unacceptable. Immediately after the owner called: Kathy the owner reached out to me directly and apologized even though that isn't her job since she wasn't the one who caused the issues. And that to me speaks volumes about the type of person she is and the type of business she runs. I don't enjoy writing reviews but I wanted to correct this one after she took the time to make it right with me. Things like calling the customer and explaining the situation/attempting to make it right is essential to having a business flourish. Which explains why she's been in business so long. One week approximately after the phone. She stated she would call me back to "make it right" and never did, which I honestly didn't care much because there wasn't much she could offer to make it right. I accepted the phone call as what it was, a plea to remove the review. I then later that week took the bikes out for the first time since getting them back with my wife to find the chain grinds the fender or some other part of the bike while only in first gear. This only occurred after they mounted the fenders on the bikes. I can't in good conscience ether recommending this place or bother going back there to have this "fixed". Because ultimately I'm finished wasting my time with a place that obviously does the classic "turn and burn" when it comes to its customers. I dropped over $1500 there and between the damage, wasted time and aggravation its simply not worth attempting to have them make right. read more

I had a very pleasant experience at Trek Middletown. All the staff were extremely helpful and pleasant (James and the other fellow who helped me over the phone). Coming from NYC to find a bike (everywhere was sold out) and during a pandemic, Trek Middletown was extremely helpful and patient getting me into a new bike (definitely worth the drive out of the city). I also want to mention that if you're a beginner biker or getting back into it. I had absolutely no rush, judgment, or high pressure sales from their bike community which can be extremely intimidating when purchasing a bike like other bike stores I've had experience with. Once again very satisfied. = ) read more

I've had multiple bikes worked on . Mike in the rear is an excellent mechand asset to any bike shop. The owner or manager (man in front) however is a dunce. Just to add some context, the seat collar is cracked. I was having a new free wheel put on. Had I brought the wheel in by itself their wouldn't be an issue. It seems you'll gladly sell these bikes to the public but not service one . To end things , this could have been addressed when I dropped the bike off 4 DAYS AGO. I stand on everything my critique and would have given u a ZERO star review if possible. read more

BEWARE! This is not an actual Trek store. They do not offer the same guarantees that Trek does. We bought 2 Electra bikes from them and the following week the exact bikes were on sale at REI. Asked for a price match which they guarantee according to their website but was told that REI is not an authorized retailer. This is an outright lie. If you go to Treks website it lists REI as a retailer for their Electra bikes. So I told them I would just return the bikes if they won't price match. I was told that they don't offer refunds only store credit. Again this violates what they say on their own website. The manager was totally unsympathetic as well. Dishonest business!! Just buy from Trek directly and don't make the same mistake I did. I'm not sure how they can call themselves "Trek Bicycle Store". read more

I called ahead of coming in to see if they had a cruiser in stock that I had my eyes on, and not only did they have it, but they unboxed it and built it for me to try out- so nice! (Thanks, Dave!) What really impressed me (beyond their clean/well laid out showroom) was their knowledge of their product. Ex: I was a bit unprepared (no bike rack) so when we crammed the bike into the back of our SUV, I bent the gear shield so slightly that my eye couldn't catch it. The bend created a clanging noise when I peddled. I called them up right away to ask for advice and they had a hunch that it was the shield, explained how I could fix it, and offered for me to bring it back if I couldn't. I was able to fix it and ride happily around the block with no noise! Wasn't a major issue, but I was impressed with how they helped me. Nice place! read more

Very disappointed in this store. Christmas bike for 6yr old. Love the bike. The service and attitude from this store is not what I expected after reading the other reviews. It was a lot like here is your bike, now go. No instructions, cd's or information. Oh, it's all on line, go look...Thanks, Jeff read more

The people who work here are very nice and helpful! I am a newbie bike person and I'm very happy with my bike! I've been back here to get a helmet and pump for my tires. I def plan to keep coming back here : ) read more

Over the past year I have had many very good experiences with the Trek Store in Middletown. I have purchased new bikes from them, and have also had bikes serviced by them. The team at the store is an eager, friendly bunch of cycling enthusiasts who take the time to speak with you and go over in great detail all the important aspects of your new purchase or repair. They offer a level of service and expertise that I have not experienced at any other local bike shop in New Jersey. The physical store itself is also excellent, with a huge selection of bikes on display, and a very modern, spacious, hip, and new feel. There is even a lounge area... Very nice. The store has a dedicated, modern bike fitting area, and the workshop area, which is always a great way to measure any bike shop, is always immaculate and well organized. The store offers great-personalized attention, and, from my own experience, one piece of advice I would offer first time customers is to be patient if you show up while the store is busy and you are not addressed immediately. The staff will provide you focused attention, but you may have to wait a few minutes while they help a customer they are already assisting. In all, I highly recommend the Trek Store. read more

My wife and I went bike shopping over a year ago and stopped in a few places. This location by far the best in price, service and customer interaction. The two main guys there (don't recall their names) showed us so much about bikes and fitted us with the bikes that were right for us. We've been back several times for other items, routine service and tuning, etc and every visit is like the first. They genuinely look happy to see us when we walk in every time. Wouldn't buy from anywhere else read more

My wife and I visited this store in May 2016 to purchase an entry-level commuter bike. Outside of me being a kid, I have never ridden a bicycle. Dave and the rest of the staff at the shop were patient with me and my seemingly silly questions (seriously, I know next to nothing about new bike technology), didn't try to oversell me into a bike that would be outside of my price range and got me into a bike that I love at a very reasonable price. When I say these guys are patient and will answer any question you have, I'm not kidding. If you walk in and ask "What's a bicycle?", I'm pretty sure Dave would sit you down on their couch and explain to you exactly what a bicycle is, and how it works, without making you feel stupid. After I decided on my bike, they made sure that I was fitted perfectly, installed the accessories that I bought on it, and performed a basic tune up to make sure everything was running perfectly. Then they ran through the basic operations and made sure that I understood how to work the brakes, gear shifting, taking off the quick-release wheels, and stuff like that. I would definitely recommend going to this shop if you're in the market for a bike. I drove from NYC just to shop here and was not disappointed. read more

Very good and professional service. These people stand by know the products they sell. It was a premium experience!

I would give this place 1 star and that's for the awesome employee who put air in our daughter's bike! We walked in with a Toys r us bike that my daughter is just not ready to give up. We thought we needed new tubing in tires but turns out just air. In any case from the moment we walked in owner was either annoyed we weren't buying a bike or stereotyping us for not having a super expensive kids bike. Was extremely rude and unfriendly. Just bad business sense because in the next month or so we are going to be purchasing serious bikes for our 2 kids and now he will not be getting our business. I will go to Fair Haven bikes where the owner knows how to treat human beings! read more

Great store. We went in with two of our bikes and they were able to get us in and out with new tires and setup and tuned real quick. We liked the professional friendly service and advice as we moved to some more aggressive tires etc. highly recommended - check them out! read more

1st time buying a bike in years. Scott helped me over the phone and in-store. I couldn't be any happier.

Couldn't be more stoked to rep the Trek store of Middletown in my brand new patriotic Stars and Stripes cycling kit. Fantastic bike shop!!! read more

Trek Bicycle Store - Super stoked to rep the Trek store Middletown in my brand new patriotic Stars and Stripes cycling kit. Fantastic bike shop!!! - Bike Repair/Maintenance Near Me - Middletown, New Jersey

I had a great experience at this shop. I needed some air in my tires and a few other things so I could get on the road and ride my bike. Scott was extremely helpful. The service was quick and I was on the road in no time. This is definitely my go-to shop for when I'm in the area. read more

A friend of mine recommended this place to me and they were everything that I was looking for in a bike shop. Scott helped me get set up on my new road bike and was super helpful. He was extremely knowledgeable and understood my needs for my experience level. Most importantly it was a fun time and they weren't pushy at all. I actually live almost an hour drive from this place, but I'll definitely be coming back to Scott next time I need help with my bike! read more

Stopped in to look at saddles, ended up with one and so much more. The tech (so sorry I didn't get his name!) had me bring my bike in and and put it up on the trainer. He fit me for the saddle, installed and adjusted it. He also made other adjustments that made my new trek bike (purchased elsewhere) feel so much better!! So happy with the service - especially the time he took to help me. Will absolutely shop there again. read more

My husband and I just bought 2 Electra beach cruisers.. Jeff & the team were so helpful and friendly, nothing was too much trouble. We will def be back as return customers. A great experience overall. :) read more

Trek Bicycle Store - Bike Repair/Maintenance Near Me - Middletown, New Jersey

Bought two new bikes from these guys in the last 2 years and got hooked up with replacement parts and wrenching tips for an older bike that I rebuilt last year. Great selection in store (in addition to Trek they also have Cervelo and Salsa) and every staff member is helpful and has the answers to your questions. Trek is known for its customer service and great warranty program and this shop is definitely in alignment with that philosophy. I'm learning to do bike maintenance myself and when I get in over my head they are able to correct the issue while I wait and help clarify what I did wrong. read more