My Cub Cadet 7192 was overheating and I called Plainfield Equipment (on May 4th) for service. During the call, I told them that I was going to need a new radiator on my tractor and maybe some other shop work completed. I was told the tractor could be looked at within 2 weeks and roundtrip transportation would be between $80-150 depending on how far away my home was from the shop. On May 11th, my tractor was picked up and taken to shop. On May 27th, I hadn't heard anything and called the shop. I was told that they had been busy and it would definitely get looked at within the next few days. On June 3rd, I hadn't heard anything and called the shop. I was told that they had been busy and it would definitely get looked at within the next few days. On June 8th, I hadn't heard anything and called the shop. I was told that they had been busy and it would definitely get looked at within the next few days. I responded that I'd already been told that multiple times and I needed my tractor back. Later that same day, I was called and told that I needed a new radiator (this was a known), but it was obsolete, so they would have to call around and see what they could find. On June 10th, I was called and told that the radiator was impossible to get and that they couldn't find one that was just close, because they are a dealership and have to put the exact one in. This could have been checked by them BEFORE they even picked it up to begin with! Since, I was already paying for transportation I had them do an oil change. On June 11th, I was called and my total was $346. Yep, that is correct. On June 12th, I got my tractor back with a $346 oil change and still overheating. $150 of the $346 was for transportation (Distance from my barn to the shop is just under 5 miles.) As a side note, a radiator is now ordered and will be installed next week on location. I will never use or recommend Plainfield Equipment to anyone! In fact, I will be going out of my way to tell this story over and over again. Added: I sent this review to them and gave them a chance to "make it right" before I posted it. Rex Jr. called me and explained to me that the pandemic created these issues and I actually got a deal. At no point in the conversation did he do anything other than make excuses on the pandemic and blame Cub Cadet. If you are reading this review: I highly suggest you take your business and your hard-earned money elsewhere! read more