I'm furious! Tonight, I stopped at Pizza Boy in Edison Park - newly opened - eager to try a new place and support a small business. The sign on the door says, "We are keeping it clean and safe for all," but it didn't take long to realize that's not the case! Right off the bat, the man who took my order was not wearing his face covering properly. It was under his nose, as he handled the piece of pizza that I was planning to purchase. As I stood at the counter waiting for my pizza to be heated, I could see into the kitchen. There were about 8 people in the kitchen - all close to one another - two were wearing face coverings properly - one man and one woman. The rest of the staff either had NO face covering on at all, or it was placed under their noses or chins. The cashiers, in front, were wearing their masks properly, and wiping down the counters. I told the cashier, "I'm extremely disappointed to see that the kitchen staff are not wearing their masks/face coverings properly." When I said that, a rude customer in the restaurant began harassing me about my comments. It was none of his business and had NOTHING to do with him! Nonetheless, he kept harassing me! The kind girl working at the cash register asked if I wanted to speak to a manager. I said, "Yes!" When the manager came out of the kitchen to speak to me, SHE PULLED HER FACE COVERING OVER HER NOSE! She wasn't wearing her mask properly, while she was in the kitchen! I pointed out that the sign on the door says, "We're safe, but I'm not, because 6/8 people working in the kitchen are NOT properly wearing their face coverings - including the manager!
This is an egregious violation of the Illinois Department of Public Health Emergency Mask Mandate! I didn't spend nearly a year of my life isolating from family and friends and working from home to catch COVID-19 from picking up a piece of pizza - all b/c the management and staff are not following the state mandate! Instead of taking my chances, I asked for a refund, which I was promptly given, and walked out.
You would think a new restaurant would be extremely cautious and diligent about following the state mandates, especially given the long lockdown, but not this one! You would think they'd be concerned about their reputation with customers and keeping their employees and customers as safe as possible. Obviously, they aren't! I applaud the cashiers and two kitchen employees who were wearing their face coverings properly. I hope they got the tip I left, after I paid and prior to walking out. As for the manager, SHAME ON YOU! I'd rather order from Domino's any day than EVER return to Pizza Boy! Apparently, you think the state mandates don't apply to Pizzaboy! Apparently, you think your staff, your restaurant, and your customers are immune from catching or spreading COVID-19! Apparently, you haven't lost a friend or family member from COVID-19! Apparently, you're not concerned about community spread or operating safely and responsibly! So, so, so disappointed to see this is how this new establishment is running its business! I can only hope that the owners realize that you never get a second chance to make a first impression, and one of the most basic ways you can make your restaurant "safe for all" is to require employees to wear face masks/coverings at all times, whether they are taking orders or preparing them. Your customers are watching and noting the things you are doing and are NOT doing to help keep us, our family members, and the community safe. They solved the problem - they covered the windows on the kitchen doors. What you can't see - might hurt you......so much for transparency! read more