I ordered my pizza on line and asked for well done. it arrived in 15 minutes and the bottom crust of my pizza was gummy falling apart and needed cooked. It's a thin crust there's no excuse for it to not be fully cooked! Just terrible! read more

Terrible service! They ignore you as you come in. I was waving my arms as if I were I distress, and they ignored me. Please don't patronize this establishment. It's that bad. lol read more

The delivery people are so rude. I live in an apartment building and they called from the front door to say they were here. I started telling them how to buzz in and where to go, and the delivery guy hung up on me. So I called him back and I gave him the instructions and he said "no, you come down here, buddy." When I got down the 11 flights of stairs, they had just left the order on the floor next to the security door. The food is okay, but not worth the prices or putting up with such unacceptable serivce. read more

The gyro shell was so hard you couldn't chew it. The meat was overcooked and dry. The onion rings were deeper fried too long. I wouldn't order from them again if they were the only place open! read more

Great Service; quick too! Would recommend to anyone in the area!! The food was delicious and served fresh, as always!

The foods not bad. Although I would never order online again. I checked steak hoagie with only cheese, mayo & peppers. They end up putting tomatoes on it too. Second time they messed up my order. The last time was over the phone. they added mushrooms, when I clearly stated NO mushrooms. read more

Pizza Palermo - Steak hoagie - Pizza Near Me - Turtle Creek, Pennsylvania

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Ordered through a 3rd party app. Took almost 3 hours. Tried to get 3rd party to help but to no avail. Continually called the pizza shop until finally got an answer. Employee was rude and only offered a credit for a new pizza. Pursuing refund through 3rd party app. Just don't waste your time with these people... no pizza after almost 3 hours. read more

Got FOOD POISONING and Wendy, the "boss of 3 locations", said it wasn't from their food because she had eaten the same thing all day. We had pizza, chicken parm hoagie, and breadsticks. We will never be ordering from them again. read more

I've been buying pizza and other foods from Pizza Palermo, Turtle Creek, since they opened. Their delivery people are friendly and on-time. I've eaten at many pizza places in North Versailles, McKeesport, White Oak, etc. and I find Pizza Palermo to be the best. I've never been disappointed. In fact, after I write this I'm going to buy several pizza's, fried mushrooms and eggplant parmigian. I think I'll add some cheesecake to the mix. Its delicious. read more

This place is disappointing and low quality even by Turtle Creek standards. And we all know that's a low bar. Whether you are donning your Kevlar and picking up your order, or paying delivery fees that would make Wall Street bankers blush, be sure to double check your order. Every. Single. Time. Of course if they screw you for a delivery order it's too late. You just made a charitable donation to whatever shady operations are taking place in the rear. This place has forgotten at least one item on more than half of my orders from them. After again forgetting marinara sauce for their dry and over-baked breadsticks, again, I finally have to leave a review. They overcook everything; don't say I didn't warn you. After paying for a ham topping on the pizza I had to pick it all off because it was so burned it wasn't even chewable. It could have been diced roof shingles; I couldn't have told the difference. You need two beverages to make it through one slice. I recommend avoiding this place like the plague. I will never order from here again. read more

I took my friends to this location this evening for some fresh pizza. We experienced great service and great food. Fresh made dough, homemade ranch, the freshness is in the flavors. There is proof in their product and their service was kind even in peak hours of business. I will be returning to the Penn Plaza Location. read more

Great carry our & delivery! Love their Pizza and their sauce! They also have pineapple as a topping which me & my son love! Pricing is comparable & reasonable as well read more

Ordered 2 Italian hoagies. Went to pick them up and they gave my order to someone who ordered the same thing. Never asked for a name on the order. This is the second time this happened and when your pregnant girlfriend is hungry and you give her food away, makes me not want to order from you again. read more

I'd give it zero if i could, this is my second time having awful service from them along side a incorrect order. The first time my order never arrived although i was assured multiple times that it was in fact on the way and I'd receive $10 off my NEXT order (who's to say i wanted to). But i let that and the lack of delivery go. Next, ordered from my mothers house, she specifically said NO OIL NO MAYO toast the bun everything else cold on her Italian hogie with cheese also cold. The hogie came dripping with oil with out the cheese and when we called back to correct the order the manager was very rude and argumentative and hung up on us. It literally could not be eaten. I'm extremely disappointed as i always order from another location. Will NOT be ordering again. read more

Ordered a large gyro wedgie with gyro sauce online from the Turtle Creek Pizza Palermo and recieved a chicken gyro with marinara sauce. Called them about the mistake and the person on the phone said that he would text me a picture of the order they recieved. I told him that the receipt I have stated that I ordered a gyro wedgie. He then stated that he cannot replace an online order. When I asked for a refund he became agitated and very rude. He then said that he would only replace my marinara sauce with gyro sauce. I'm pretty sure that they should be responsible their online ordering system error. This is the worst customer service I have ever experienced. I will never order from this place again. read more

Pizza Palermo - Here's my receipt. It says gyro wedgie, not chicken wedgie. And the chicken wedgie was terrible, mostly all lettuce. - Pizza Near Me - Turtle Creek, Pennsylvania

I ordered a steak and red pepper calzone. They delivered a steak, mushroom, green pepper, red onion and red pepper calzone. My wife called them to get it replaced and the person that she talked to yelled at her and told her steak automatically comes with all the other stuff and that she should know better next time. He said that it says so on the site which it did not. He refused to replace it or refund the money for it claiming it was our fault which it wasn't. read more

The food is barely passable as food. Customer service is nonexistent. And every time you order something they forget something. They just need to close up and let a real takeout or fast food place open. This is worse than Mel's diner the tv show from the 80's. Smh read more

Ordered online and didn't get my free breadsticks for making an order over 20$ . Came on time but it was cold and the wings were horrible! They are these weird breaded things with no meat. Pizza sauce is sucky. Not ordering from them again. read more

The service here is just ...... These people seem like they hate their jobs. If you don't like your job please close. The food is not that good to deal with their attitudes. Seriously, the attitudes here stink ! read more

Terrible service. I ordered online. After waiting an hour i contacted the store and asked for an explanation. To which, the answering guy threaten me after inquiring on where's my food, that if i cancelled my order they would ever deliver to me again. I will never order from this place again and would advise others not to do so too. read more

I ordered my pizza in at there restraint at 8:30 I have been waiting over an hour for a pizza to come out and brought to my table completely terrible service needs new people read more

The Turtle Creek location is my GO-TO spot for the best food and quick delivery to North Braddock. I've never had a bad delivery and I'm a frequent online customer. Good food, great staff, fast delivery, reasonable prices, and never an error. read more

Ordered steak hoagie hardly no meat and the meat they used was gyro meat asked for no hot peppers and the put no peppers at all asked for extra mayo they added a swimming pool worth pretty crappy sandwich first and last time ordering here they want $15.00 an hour first learn how to cook read more

First time ordering from here. Pizza and appetizers were good. Delivery was fast. Quoted 45 mins, was delivered in like 20 - 25 mins. Driver was respectful and nice. read more

Terrible!!!! What nonsense. They messed up so bad. I called to complain and they threatened to call 911. And no I did not freak out. I wanted to pay for my order. Palermo why wouldn't you take my payment!?!? read more

I tried to place an order for a calzone breadsticks and a pop and was told it would cost $35 when I told him to take the breadsticks and pop off I was told it would cost $25 whenever I told him nevermind cancel the order he told me to hold on and told me he can give it to me for $20 so I told him to cancel the order again he told me he can give me the calzone for $19.50 then got mad at me whenever I told him to cancel the whole order altogether I will never order from this place again read more

Let me start by saying their food is great. However DO NOT order delivery from this location. I placed an order online at 12:16 PM. At 12:48, I received a call asking if I wanted ricotta in my calzone. Uh, yeah, that's why it's a calzone. I waited another 45 minutes or so and still no delivery. Their site said 45 minutes. I then called the store to cancel the order. They tried to tell me I placed the order at 12:48, I explained this was not the case and to credit my card and cancel the order. I was told the delivery was on the way and couldn't be canceled. I told them again to cancel it. No one showed up with food. I then received another call from them telling me the order was placed at 12:48 and was on the way. Again, I explained that I would refuse delivery and wanted my card refunded. They refused and told me I had to accept the calzone when it arrived. I said this was not going to happen and told them I had e-mail proof that my order was placed at 12:16, they again argued with me. I was called a third time and told that they were calling about my calzone and it was on the way. I said I would not accept it and wanted my card refunded. The gentleman said he would make me a fresh calzone and have it delivered. I refused. He said "I don't want to lose you as a customer, but the order was placed at 12:48". I said I had the e-mail confirmation of the order at 12:16. He then checked and apologized admitting I was correct. He and went on to explain calzones take longer (uh, I used to work in a pizza shop so I know this is untrue). I refused a new calzone and reiterated my request for a refund. A simple online delivery order should not be this big of a cluster. They have definitely lost a customer, not just from the screw up, but three phone calls trying to bully me into taking a calzone that was over an hour and a half plus for a store that is less than 2 miles from my office. read more

Has been around for a while and its easy to tell why. Employees seem happy, lots of long time customers, and most importantly really great food. Fast delivery food always hot and delicious! I love it! read more