Attn to all MILITARY and VETS!!
Preface: This happened a few months ago, before my grandma died, which is why it has taken me a while to post this as we have been dealing with family affairs.
My mom and I were excited to find a Pizza Hut so close to my Grandma's place in Justin because as much as my sweet grandma would forget important things like the names of her family members and her date of birth, she would always remember that she loved Pizza Hut pizza. So we came across this location one day and called ahead so we could pick up the order on the way to my grandma's.
When we were ordering, my mom asked 2 questions: 1) if they offer a military discount and 2) if we could apply a Pizza Hut coupon we had received from the mail to our order. The girl we were on the phone with seemed to have an attitude, but of course we ignored it for the sake of getting the job done. The second my mom inquired about a military service discount, the girl became hostile, aggressively claiming she was the manager and their location doesn't do discounts for anyone. My mom shrugged off the girl's animosity and proceeded, "Does that mean we also can't use a Pizza Hut coupon we received in the mail? Can you explain--" I couldn't hear the rest of her sentence because this girl "manager" completely lost it for God knows what reason, cut her off, and began screaming at my mom....all because she dared to ask about a military service discount and a Pizza Hut coupon (??). When I say screamed, I mean, SCREAMED at the top of her lungs. It was like in those movies where a teenage girl is high-pitched screaming at her mom that she hates her because she grounded her from a date or something. Or, The Exorcist. I have *never* seen anything like this in real life. It was unbelievable and unacceptable. She never gave her name and she had hung up immediately after her attempt to burst out eardrums. Disgusting behavior from a spoiled child that clearly needs to grow up before being put in any customer service role, yet alone a managerial position.
Needless to say, we ended up going elsewhere, to a place where they encourage a family environment, serve quality food, have common decency and respect for others, value those that serve, and customers can ask questions without getting screamed at :)
And to that uncivilized civilian: Good luck with your karma; you're going to need it. read more
