Location: Pizza Hut 4002 Elton Way STE 103 Greensboro NC 27406
Time of incident: 16 July 2018 between 630-730pm (1830-1930)
Method: phone call
Manager/ person in charge at the time: Michelle
Narrative:
Well I ordered for a small birthday party for kids and had it delivered to their location. About an hour later after I ordered the pizza I called the store to check and see if the pizzas, an order that was over $90 made it to the destination. The customer service transferred me over to a manager to verify. The manager a person named Michelle was rude from the start. It took her a minute to verify my order in the system. After a short wait on hold she stated that are you (the name) I told her my name and the instructions to have the delivery person to call me back once delivered. She said in a loud frustrated voice yelling that, "They are already there, they are already there." I said well maam that's what I calling about. Then she stated well since you are getting upset then Bye, have a bless day. Then she immediately hung up the phone. In an attempt to get answers I called back and asked her why did she hang up on me? She stated in a loud voice that felt to me confrontational that she was with a customer and she was done talking to me. I couldn't believe what I was hearing from this organization (PIZZA HUT). She continued to say are we done yet, are we done yet. Then she told me, "Well you should've called the people you ordered for to see if they got the order." I explained to her that this was a surprise BDAY party for the kids and I should be able to call Pizza Hut because I just spent 90 dollars with you guys and that you are the ones I done business with. I said maam whats your name. She said Michelle. I said do you have a last name. She stated that she not going to give out her last name. I try to confirm if she was the manager, she said no I'm not. I said well that might be the problem, can I speak to the manager. She said there is no manager here. I told her I want to file a complaint and she said, "I don't care well they know who I am and now are we done yet. I asked her do they have an employee number. She stated that we are not the airlines now are we done yet and we hung up. I was in awe with this customer service from a well-known organization. By far this is the most unprofessional customer service ever to say the least. I would not recommend Pizza Hut especially this location at 4002 Elton Way STE 103 Greensboro NC 27406. Changes need to be made. I wonder if this is systemic across the board with Pizza Hut? As you can imagine I am hesitant to ever dine there again no matter what the store location. read more