I got my family to to try Pizza e Pazzi after reading a lot of great reviews on this site, I definitely had high expectations of this place, unfortunately we were sadly disappointed. The service was not very good, our server was not overly friendly, barely made any conversation with us. Unfortunatley they were having a problem with their espresso machine coffee bean grinder, which they were frantically trying to fix the whole time we were there. The repeated attempts at trying the grinder were very loud, we could barely hear each other talk, it became annoying.
Okay so we placed our drink order first and my kids order iced tea, which they do not have, so my son then asks for Coke Zero, which they also don't have. Okay so my daughter ordered Coke and my son and I ordered Diet Coke. My husband ordered Coors Light, which they also did not have, so he ended up ordering the Moretti on tap. When the drinks arrived, he brought 3 cans of Diet Coke at $3.25 a pop (no pun intented)...that is pretty pricey for a can of pop!! He did acknowledge the error in bringing Diet Coke rather than Coke for my daughter, but she was okay with it. My husbands glass of beer was $7.25.
Next, our food order. We ordered the the Frittura Mista appetizer to start, I ordered the Tre Funghi Pizza and my husband, the Quattro Stagione Pizza, my daughter ordered spagetti with tomato sauce, while my son ordered the gnocchi alla Sorrentina topped with "fresh fior di latte and finished in the oven". He requested bolognese sauce on the gnocchi to which he as told, sorry we can't do that, they won't change the food on the menu. REALLY???
Okay fine so our food arrives, minus our appetizer!!! The waiter forgot to order it because he was preoccupied with the broken espresso machine.
My pizza had many black, charred spots on the crust which tasted burnt which overpowered the taste of the beautiful mushrooms and cheese toppings on the pizza, I had to request they redo my pizza as I could not stand the burnt taste, which they did, the second pizza had less charred spots and actually tasted pretty good, great combination of sauteed mushrooms.
My son's gnocchi was definitely not a generous portion and worse than that, the sauce was so bland and you could barely tell that there had been fior di latte baked on top, there was hardly any there. Even after adding pepper and salt to the bland, overcooked gnocchi it still wasn't good and he really wanted to send it back and order something else, but since I had already sent my pizza back, I really did not want to cause a big commotion on our first and probably our last trip to this restaurant, so he ate it, he did not like it and was still hungry afterwards.
My husbands pizza was okay, but the best meal at the table was actually my daughter's spagetti with tomato basil sauce. That sauce tasted really good and the spagetti was cooked perfectly.
We were asked if we wanted dessert and we ordered the dessert pizza with nutella and banana. As the waiter walked away, my husband asked for a coffee at which point he said they were having trouble with the machine so we could not order coffee. (I figured he could have apologized up front that the coffee machine was not working therefore they could not offer coffee, before asking us if we wanted dessert, knowing most customers will order coffee with dessert). He did though go out to a near buy store to buy ground coffee beans in order to offer coffees, so that we were actually able to have an espresso and a cappucino with our dessert, which was very good by the way, the nutella pizza...yum!!!!
Maybe we just happened to go on off night under unusual circumstances, I don't know, but we were very disappointed, the service we received was poor, not very friendly and lots of disappointments.
We actually prefer Marcello's pizza, it is more economical. We've been there many, many times and have never been treated as poorly, or been disappointed with the food. And they accomodate any request to change or substitute a menu item, such as the sauce used in a particular dish. read more