Pros: many! Wonderful staff, exceptional grooming, fair prices, adorable and clean facility. Cons: strict cancel/ no show policy that they enforce. I missed my grooming appointment recently due to my hectic schedule, which is completely on me. I felt terrible and understand the inconvenience this causes a business. The groomer didn't receive their tip or commission. I paid the no show fee of $90 for my 2 dogs. My future appointments were cancelled due to a previous appointment where I was late. The groomers do a wonderful job and the staff is very kind. I'm disappointed to not bring my pups there because they are great groomers and patient with my timid dogs. I was surprised at the outcome and regret that I wasn't provided the opportunity to continue bringing my business here. I recommend them as a groomer. If you have a hectic schedule or time management challenges, be aware they enforce their late and no show policy. Again, my fault for the no show, but I'm a paying and faithful customer. Outside of my time management, I'm also a kind and reasonable person. I thought paying the no show fee and "hey next time, we'll ask that you don't come back." Would have been more appropriate course of action, but that conversation didn't take place. I was told these conversations are difficult to have when I was cancelled. Well my suggestion is don't have them at all. Enforce your no show fees and let the customer decide if they want to continue to do business with you. I agree with the other customer that this business model isn't a good one. read more

What is not to love about this place? You can find seasonal wear and toys, everyday clothes, toys, collars, leashes, bows, and shoes. They have a grooming area too which is soooo cute! Don't forget the snacks too...there's an array of treatos for your furry companion! It's everything you could ever want for your dog! Plus, the owners and staff are incredible! read more

Pixie Sticks Dog Boutique - Pixie Sticks toy box - Pet Groomers Near Me - Gilbert, Arizona

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The best curated dog boutique I've ever been to! Exceptional aesthetic and an incredible kind and considerate staff!! I love going here any time I'm in Gilbert! Groomers are kind and excellent transparency with their viewing window! As a fellow groomer, they're my go-to for recommendations on dog grooming! read more

I am shocked and super disappointed by the complete lack of customer service and care for my dog. I had an appointment to get our dog groomed. This would have been our 4th time here. My appointment time was incorrect in my Google calendar according to the owner. It was off an hour and believe it probably was the phone updating to the daylight savings change. We don't change here in AZ but I think my phone may have changed the time. Regardless I got there thinking I was 15 minutes early and was met at the door of Pixie Sticks Boutique by the owner. He began to tell me I will not be able to have my dog groomed because I didn't show up for my appointment. I explained I was here and showed him my phone with the calendar and time. He became loud and rude to me and embarrassed me in front of other people in the store. He did not suggest we reschedule or talk privately. Instead, he told me I needed to pay for the service I did not get and that, as a favor to me, he would split the bill because his groomer works on commission and she missed out on the opportunity to make money. He also told me I needed to do the right thing and pay. I told him I wasn't intentionally trying to not allow her to make money. At this point, my dog began to shake nervously due to the owners tone. I told him I wasn't going to pay for a service I didn't receive. He continued to bully me; making me feel obligated to pay the half. I told him I would not come back again and he, without hesitation, told me he will remove me from their system and that I should follow him to pay for the service I didn't get. I was so taken aback by the lack of consideration, customer service, and kindness. I like to write reviews to encourage good experiences. But this is something people should be warned of. I also see he has other complaints on other ratings platforms including the BBB. It's a cute, over priced boutique that is apparently not about the customers at all. It is clear that their only concern is about the money. If he treats enough people this way he may be out of a business. BE AWARE! read more

Wanted to take the time to express my gratitude to the Pixie Sticks staff and service. They are always excellent, very kind, accommodating. and do an excellent job. I'm so glad they are apart of the neighborhood. read more

Pixie Sticks Dog Boutique - Dog Boa - Pet Groomers Near Me - Gilbert, Arizona

They took great care of my girl, I loved the little report I got after her grooming. They are so friendly and welcoming, I definitely plan on taking my dog back to them. read more

Pixie Sticks Dog Boutique - Pet Groomers Near Me - Gilbert, Arizona

We took one of our rescues to get groomed and he came out a completely different dog! so confident clean happy and excited about his new life!! love Pixie Sticks team! read more

Bad experience here. Scheduled a full groom for the first time here for my dog and very disappointed with the service. After dropping my dog off I got a text an hour later saying my dog was done. Upon arriving I was told that my dog was unable to be groomed but was given a bath instead while still charging me for said service. Never has any groomer refused or claimed my dogs behavior was anything but appropriate for grooming. Not sure what the real problem was but will not be retuning after this experience. read more

They're very attentive and easy to communicate with. Shay the groomer did a great job on my boy. The place is super cute, clean and located in a great area. Here are some of the things I find that justify the grooming prices compared to a less expensive franchise pet store: 1. It's a very quick turn around time so that means your pet isn't locked in a cage waiting for their service. 2. The place is very clean and your pet has a great view through all the big windows to people watch. We appreciated the service and patronize! Thank you! read more

They did a great job with our foster dog Jake! He is so soft and smells so good! Jake is available for adoption at Valleydogs.org! read more

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Beautiful shop, professional and friendly staff, and my dogs were groomed quickly, one at a time, and look great. read more

Pixie Sticks Dog Boutique - Groomed puppy - Pet Groomers Near Me - Gilbert, Arizona

This store was amazing!! Not only is it super cute with lots of dog toys, must-haves, and fun accessories, but the staff is so incredibly kind. My boyfriend and I came in to get shoes for our puppy and the owner was so patient with her and spent time showing us how to put them on. Will absolutely be coming back!! read more

They always treat you and your pet with kindness. Love this place! Highly recommend it. read more

Pixie Sticks Dog Boutique - Molly in her new Halloween costume bought there. - Pet Groomers Near Me - Gilbert, Arizona

I love this place! Shay always does an outstanding job grooming my dog. Plus, the store is adorable with so many great things, like treats and toys. I always pick up a little something for my dog while she's being groomed. The owners are super friendly and accommodating, too. read more

Absolutely amazing! It was my fur baby's first time getting groomed and Sarah was incredibly kind to him! And he smelled so good! Thank you so much, I will definitely recommend your services! read more

Pixie Sticks Dog Boutique - First time being groomed - Pet Groomers Near Me - Gilbert, Arizona

They did an amazing job! Miss Lola looks beautiful! Great customer service and their shop also has the cutest dog products to buy. read more

Pixie Sticks Dog Boutique - My dog, Miss Lola! - Pet Groomers Near Me - Gilbert, Arizona

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Absolutely amazing!!!! Very clean, professional and owner was very personable. Sarah did an amazing job on both my fur babies! I look forward to taking them back in four weeks read more

Great experience! My dog can get pretty anxious and he was upset getting dropped off for his first bath here. When it was time for pickup, I've never seen him so at home at another place- let alone a groomer's! Immediately set up routine visits for my little pup thank you, Pixie Sticks Team! read more

Pixie Sticks Dog Boutique - Dog after bath session at Pixie Sticks Dog Boutique - Pet Groomers Near Me - Gilbert, Arizona

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This is the best groomer I've found in Gilbert. My pooch can get a bit anxious during the grooming process but Shay was incredibly kind, patient and sensitive that Liberty (and myself!) needed a little extra TLC to feel comfortable and safe. She received the perfect trim, and the shop has fabulous toys and treats as well. Their prices are very reasonable, which is why I moved to Pixie. Support this local business! read more

Pixie Sticks Dog Boutique - Pet Groomers Near Me - Gilbert, Arizona

Cutest store ever for dog clothes and accessories! They have so much and even have a grooming section. The owners are so insanely sweet! I truly have found the best stuff here! My favorite doggie store ever read more

Pixie Sticks Dog Boutique - We got the hairbow, gold chain, bucket hat and flower bed!!! - Pet Groomers Near Me - Gilbert, Arizona

CUTEST DOG BOUTIQUE EVER! The owners are so nice and helped me find the perfect size for my pup! They have such unique high quality products! read more

Went here with my Frenchie Poke to buy a new dog harness. Everyone was very friendly and helpful. Poke gets a little nervous in unfamiliar places and they were very understanding of her. We pick out a really cute harness and leash with one on one help from staff. Fits her perfect and she looks great in it. Really cute store with lots of selections. Will go back and highly recommend if you have a dog to check it out. read more

Pixie Sticks Dog Boutique - Sassy Woof harness - Pet Groomers Near Me - Gilbert, Arizona

Wonderful job on my Yorkie. I have been from Scottsdale to Chandler and this is the Best Grooming Salon by-far I have Been to! So HAPPY I found Pixie Sticks. Thank You read more

They were nice enough to see my dog still for a trim which i appreciated after some confusion and a hectic morning for myself, however the lady cutting my dogs nails seemed a bit bothered to do them. I typically take my dog to pet planet in Tempe, where the woman does my dogs nails all on her own, and even helps me when she has a broken nail. The woman here told me she couldn't help me with her broken nail, and then she couldn't handle how squirmy my dog became. She came out and told me she couldn't get one nail because my dog wouldn't let her touch it, however again at pet planet they usually get it done. Maybe more training is needed and also more patience as not all dogs will be still. I definitely recommend pet planet in Tempe if you guys need nail trimming as their customer service is much greater and their ability is as well. Just an overall not so great experience here and the hesitation to do so was a bit weird. read more

Pixie Sticks Boutique is an adorable place with super friendly staff, a fantastic selection of toys, treats, leashes, bandanas, dog bowls, enrichment toys... They have it all! I have been there by myself and have brought my frenchie Biscuit with me before too. Biscuit has also been groomed by Sarah there and we had a wonderful experience. We love it at Pixie Sticks and highly recommend their store! read more

The man who owns Pixie Sticks Dog Boutique isn't very nice or accommodating. My wife was in surgery the day of our 1st appointment for our golden doodle to get a bath, so I brought him in. I didn't realize we needed to bring our pet's shot records so they said we'd have to reschedule, understandable. We had already booked both our first and second appointment so we just planned to come back in a week and a half for the next one. We received a text late afternoon yesterday from Pixie Sticks asking if we wanted an 8am apt the next morning instead of waiting a week. I was running a few minute late and I received a text at 8:05am asking if we're on our way and I responded yes. We arrived at 8:07am with my golden doodle to have bath and I received a call from the owner and he said, "Don't bother coming in today. This seems to be a trend with you and I'm going to go ahead and cancel both your appointments, and so good luck to you and your pet, bye." I am still blown away. We walk the shops there almost weekly with our kids and pet. We live around the corner. We've spent a lot of money in their boutique. I've never been treated that way at a pet groomer, fired over the phone as a first time customer. A friend of mine said they were fired too. This was a bummer. I hope others aren't experiencing this as a first time customer. I was late, but I mean I was there and they had just texted asking if we were on the way. read more

I love them they do such an amazing service and have the cutest boutique ever my cute shi-su looks amazing every time I pick her up from pixie sticks read more

I have gone to the same groomer for 5 years. I recently moved, and needed to find a groomer that wasn't 30+ min away. I was nervous about my dog's appointment. New place for both of us! However I immediately just felt welcomed and like my dog was important. The store itself is adorable and reasonably priced. My dog's grooming appointment is on par price wise with what I scoped out with other places. He was sent home with a good quality bandana. He smells soooo good. They were able to work with me on booking out appointments. I feel so relieved I have found a new groomer that makes both of us feel good! I love that they do a before and after photo as well. Would highly recommend! read more

Pixie Sticks Dog Boutique - Before - Pet Groomers Near Me - Gilbert, Arizona

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Very kind, attentive and personable to me and my puppy! I highly recommend them and Shay was fantastic with my anxious baby.

They asked for a review, so here you go. My boyfriend brought my dogs in with a multitude of pictures showing how we wanted their haircuts. I get pictures later on showing something very different than what was asked. As I was still at work, my boyfriend contacted Pixie and let them know the cuts were not as asked. They then told him they would call me to get more details on how to fix it. That never happened. I get a text at 4:15 pm saying my dogs were done and within 30 minutes I'm getting some feisty phone call about needing to tell them I'm on my way to get my dogs, after my boyfriend had already communicated with them as to when he would get there to which they said would be okay. Upon his arrival, they gave him crap about a time limit on picking up the dogs and their haircuts looked trash to boot. Pics attached of the sloppy, uneven cut of one of my Shih Tzu's. For $75, this service and quality of work is unacceptable. I wanted to give this place a shot as it's new and local, but there are much better groomers in the valley. James- the pictures of the sloppy cut speak for themselves. read more

Pixie Sticks Dog Boutique - Pet Groomers Near Me - Gilbert, Arizona

Shea is an amazing groomer! She really loves our dogs and takes great care and time with them. The owners and staff are all super friendly and the boutique has the cutest things! read more

This is my 2nd time taking my puppy, Sawyer, to get his nails clipped by Shae. Poor Shae lol Sawyer is a pistol....but it's not her 1st rodeo n she's seen him b4. She got the job done n still had a smile on her face! The atmosphere is VERY friendly. The owners are engaging and create a neighborhood feel. read more

Shay is AMAZING with our Pug! I love that they only have two dogs at a time my little guy gets very anxious around other dogs so knowing that it's just him and Shay makes me feel at ease! The love that she shows our Pug warms my heart! The owners are amazing and very welcoming and easy to communicate with you won't regret bringing in your fur baby!!! read more

My doodle looks so awesome! The customer service is amazing! Best groomer we've used in 6 years!

I'm so happy you guys are in the neighborhood! I've had many dogs and many groomers but you have exceeded all of the other groomers! I don't say this lightly as we are very particular about their grooming. You don't have a kennel full of dogs ( it's not a daycare) stressing everyone out. You have full transparency in communication as well as the glass wall to see them getting groomed. You don't have a ton of add-ons, so you're not nickel - and - diming your customers. One last thing... I've never seen my dogs so excited to go into a grooming store. Thank you read more

Pixie Sticks Dog Boutique - Pet Groomers Near Me - Gilbert, Arizona

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Shay did a great job with Luna. I am so happy to find a groomer who has owned Schnauzer's and knows exactly how to properly groom them. Such a cute place! read more

Amazing Staff & Excellent care for my English Bulldogs. They are very kind & truly what they do. Just the cutest store

this place is a 0/10. First to start with the store can barely fit 5 people inside of it. everything is severely overpriced as well. The owner jodelee? Has no idea about dog behavior either i told her my dog does not like to be pet by strangers but you are more then welcome to give her a treat. She then proceeds to give my dog a treat but then stick her face in my dogs face and proceeds to start kissing her! finally the grooming i was running late told them i was running late had a accident happen in the family and couldn't make it to the appointment. They texted me about my future appointments ( for my other dog) as i was dealing with this family emergency they cancelled all my future appointments in less then 24 hours after sending that text message. I do not recommend this place stay far away! Edit- not only did you post our private messages but i also did let you know about the accident as proven in the text messages below. read more

Darla and Gamora look great after their grooming appt yesterday. That are not pixie size as they are Portuguese Water Dogs.

Had a fantastic experience getting my dog groomed at Pixie Sticks! Shay was knowledgable and did an amazing job with his haircut. The owners are super friendly. It's very clean inside and I felt really good with my older dog being there. Love the variety of items in the store to purchase as well. Already booked my next appointment! read more