These people are not trustwothy. I gave Cisco $10,000 to rebuild the engine in my Jeep. And also to replace the driveshaft and other work. He wanted the money upfront, and I gave it to him. This was in November 2023. It has been five months and he has not done any repairs at all. Not even started. He tells me he has no money and took my deposit to pay other bills. He does not have money now to send my engine to the rebuilder. Now I am out $10,000 and my Jeep. Live and learn. read more

Pit stop is the place to go if you want a good honest mechanic. I moved to the south side of Chicago and I still make the trip to St.Charles because Cisco the owner has never failed me. Now i see a bad review here and there but don't let it discourage you ! groupon? Haha go straight to the source next time and support local business, it's only a call away ! Cisco does not play around! He always looks out for the best interests of the customer, if you want to establish a relationship with a mechanic/shop/owner to always look after your car and the ones to come, then this is the place for you. Cisco is practically family and for as long as I have been going , you can see that relationship he has with his customers. read more

So I bought a Groupon for Pit Stop. I drove over this morning. Francisco the owner looked out through the glass door and said, "Yeah, it's at least $25 more for your car." Huh? On top of the Groupon? He added, "Your car goes around $100 for synthetic." Huh? I told him Du Page Motor Works doesn't charge anywhere near $100. Francisco shrugged. He has a very pleasant shrug, by the way. He told me he's very busy. Oil changes by appointment. They prefer you to leave your car. Huh? The name of your place is...Pit Stop? Okay. Right. Francisco told me Groupon would refund me. Ahhhhh, no they won't. I'm stuck. Shame on me. Learn from my experience. read more

Nice people and fast service. Thanks Matt and Francisco

Francisco Chapa OwnerMechanic Honest and hard working. This man is always there and willing to go over and above: I took 2 cars into another shop to get a quote. $1200 + Tax. Francisco gave me the TRUTH ended up costing $199 he saved me over $1000 ALl I am looking for is the honesty. It is what it is and if I need the work done then its my choice. But to be lied to to pump up the $$$ isnt right. I will never go to anyone else again. Please support PIT STOP so this man can stay in St Charles read more

I'm 48 years old and have NEVER found a mechanic shop with an incredibly caring owner as PIT STOPand Francisco the owner. He truly listens to your needs, never useless, and has unbeatable labor/parts prices. Please go to Pit Stop, I promise you'll have and mechanic and friend for life! Thomas Nordby St. Charles, Il read more

I used a Groupon for a simple oil change and I have no complaints. I believe it was Matt that did my oil change and he was very friendly, quick and reliable. The main thing I would suggest is adding the oil sticker telling me when my next oil change is due, which I previously would get at my prior mechanic! read more

Pit Stop is a great place to get your car serviced. Very reasonable prices and friendly employees. I highly recommend stopping in to see Cisco. read more

Shout out to the owner of Pit Stop L&F, St. Charles, IL Francisco and his employee Adam. I went to advanced auto to get a turn signal lightbulb. I inquired if they could change it for me as it was burnt out and I knew they installed batteries and wiper blades. They informed me that they could not. Francisco was in the store and told me to drive on over to his shop and They would take care if it for me. When I got there Adam who is 18 promptly took care of it for me and we had a really nice conversation. Very polite teen! Shout out to the local business who went above and beyond and also didn't charge me. My husband has raved about this place and now I know why read more

Francisco is a amazing person a recommend this place to anyone who has any kind of problem on a car he will fix it,great team in the shop,amazing experience. LOVE IT SEE YOU GUYS LATER!!!! read more

I have had my car serviced before by Pit Stop, the owner Francisco Chapa has always done a great job and has never over priced me. Over the past few months I have taken my car in to get a light bulb changed or something small. Francisco (owner) would say to me," You have to look at this... You need to fix this." I would just tell him not to worry God would get me to my destination safely. A month ago I went to Francisco again for something minor. Francisco noticed that both of my front tires were bald. Would you believe that he took my car and put new tires on for me? Then he told me that there would be no charge!!! Yesterday while backing out of my driveway, the car made a loud thump. I noticed that the car was slanting to the left. I called Francisco, he tells me to bring it in this morning. My front strut broke in half. Francisco told me not to worry that he would take care of it! Yes, I promise this did happen! Please Please Please if you need any work done see my angel Francisco!!!!! His address: Pit Stop 1302 East Main St St Charles, IL 60174 312-753-8586 read more

DO NOT buy cars from Fransisco Chapa the owner of pit stop he sold me a 05 Honda Accord with a bad automatic transmission for 3,000$ he originally wanted 3,500$ he put on the advertisement that he was firm on 3,000$ and that all the car needed was ROTORS. FALSE ADVERTISING a transmission doesn't go bad from one day to another and thats what happened with the car that I purchased from Fransisco Chapa. Not all of us have it how you do Fransisco I'm just a kid that worked hard for that money just for you to screw me over contact me 331-444-6189 if you're willing to work something out read more

This is a small family-owned business, and I really believe in taking my car to small local businesses. I have been taking my cars there for oil changes for the last 8 months or so. The last time I went in, I had a nice talk to the owner and I'm impressed by his determination to grow his business and reinvest his profits back into his facility to make it better. Their deal of $19.95 per oil change brought me in, but I'll keep going back because they do a full inspection of the car and make recommendations based on your mileage and their observations. Support your local small business owners! read more

Needed some front brakes. Hardware was making noise and didnt want to cause more damage. Fransisco got my van in on July 3rd even though he was booked. True family man that treats his guests like family. He had me bring it in at 10:30 and had me out in an hour. Not everyone can be everyone's favorite but hes mine for sure. Thanks Sisco. read more

I have been a regular and loyal customer of Pit Stop Auto Repair since they opened. No more. I took my Chevy Blazer in there on March 1st for front end work. I was told that it needed inner and outer tie rod ends, four new ball joints and an idler arm replacement. Of all this, the ball joints are the most important and make up the lion's share of the bill. We agreed on a price of $900 cash to perform all of this work. I picked it up the next afternoon after they called me to tell me that it was all done, and took it immediately to Firestone for an alignment, which was another $97. They have a good reputation and they do good alignments. This was the day that Pit Stop changed ownership. Upon completion of the alignment, the Firestone technician told me that the alignment wouldn't be all that accurate because all of my ball joints were shot! I immediately called back Pit Stop and talked to the owner and he looked on his computer and said, yes, that he charged me for labor to put in the new ball joints but they were not included on his parts purchase so they were not installed. A little side comment here...maybe this was an honest oversight. But maybe it was deliberate cheating the customer, whereupon they pad the bill with expensive labor but don't buy parts that they have no intention of installing anyway. I don't know, but I am suspicious. So Pit Stop told me that I had to go to the auto parts store and pick up the ball joints at my expense! They magnanimously allowed me to purchase the ball joints using their auto repair shop discount at the auto parts store. Another $56 and change. I knew I would need another alignment and Francisco, the Pit Stop owner, assured me that he knew the Firestone people and that he would get them to take care of it. After all, I got my original alignment on the good faith information and belief that all of the originally agreed upon service had been performed, and this was clearly Pit Stop's error. After several subsequent conversations during which they agreed to the accuracy of all the facts, they adamantly refused to cover the alignment. So this will cost me another $97. So here's what I think. At worst, this is cheating, gouging establishment. At best, they are so lacking in business integrity that they don't have the backbone to stand behind their work and take care of their mistakes, so their problems become the customer's problems. Either way, stay away. read more

Great service and great people... I highly recommend these guys for oil changes and great service best in the Area 10 stars!! Easy

Francisco and DC are great to deal with. They are honest and their prices are reasonable. We take all 3 of our cars there and my daughter and her husband also take their cars there as well. Its hard to find an honest mechanic who will not over-charge. Pit Stop is our family mechanic we can trust :) read more

If I could give negative stars I would!!! Francesco took advantage of my mother (a senior citizen)-while her car was in for service- over 3 weeks to replace a catalytic converter- they used the car to run errands racking up $190 in unpaid tolls- which we paid to avoid further issue- while they were using my mothers car- they gave her a "loaner" which died in my driveway- they never came to get it- so I needed it towed away- an amazing amount of trouble- when we tried to collect the toll money- the owner was never in! Going to get the police involved and see if that helps!!!! read more

My first experience with Pit Stop was I used a Groupon for a $19 oil change and tire rotation. You can't do an oil change that cheap of you were to do it yourself!! Very nice employees and I was in and out in less than 20 mins!! Excellent service and knowledgeable employees. Definitely recommend for any kind of mechanic work!! A++++ read more

Used Groupon for oil change and they put in the wrong oil filter which caused all the oil to leak by the time I got home. They changed the oil again but would not even provide me with transportation back to their location. They told me they mistook my 4runner for a Rav4 which in my opinion is hard to do even for a novice mechanic. In order to compensate me for the engine damage from driving without oil for a time the owner, Francisco, told me that I was free to sue him and then offered me one free oil change instead. Absolute incompetence and a poor customer service response to boot. read more

I have officially found my new mechanic. Sisco & his team really took care of my vehicle, & generously took a look at other concerns I was having & addressed them, he printed out an estimate of the primary concerns for my vehicle, & made me feel so comfortable with them servicing my car. I will always be back! Thank u Francisco!! read more

I can't say enough good things about this place and the way they do business. I was stuck in bad situation with a dead battery last week and was under time constraints. The battery was really full of corrosion and very hard to change. This company was called and they were there in less than 10 minutes. In another 10 minutes he had the battery changed. Really great service. The owner was very confident and knew what he was doing. Thanks for the great service read more

DO NOT TAKE YOUR CAR HERE. I've taken my vehicle to Pit Stop a few times over the last 6-8 months for some routine repairs and maintenance. I kid you not, I had to take it back EVERY time because it wasn't done right or the parts were bad. I kept bringing my car back because Francisco was cutting me a deal on pricing so I thought he was a good guy. He may be a nice guy but him and his staff definitely don't know what they're doing. I brought my car there for a tune up about a month ago. After I got it back it was running horrible! So of course I brought it back and Francisco claimed that one of the plugs wasn't gauged right. After he "fixed it" the car still wasn't running right. Thank goodness I have a good friend who knows a transmission specialist. I took my car to him and he said that whoever did my tune up used the wrong plugs which was sending a bad signal to my transmission which burnt out a censor. He rebuilt my transmission, re-did the tune up and replaced the censor that was damaged because of the lousy job Francisco and his team did. I wouldn't even trust them with an oil change. They probably use old/used oil!!! read more