SERVICE REQUESTED: Estimate to repair a leak under the foundation in kitchen. American Leak Detection identified the current area of concern. I needed options and estimate for services to repair leak. Mark came out to do estimate 2/3/26. PROS: He was very courteous and professional. I give him a 4-5/5 on his professionalism. His company offers financing His company offers a 3 yr warranty on their services, 25 yr manufacturers warranty on supplies. He was prompt and could get work done soon They provided the most detailed estimate of work to be done. Excellent online reviews 4.6/5 out of 354 reviews. I join in giving a good review. CONS: Unfortunately, Pioneer Plumbing could not promise that I could have repair done without breaking up the kitchen tiles. I have porcelain tiles throughout my house after the remodel done previously. Those tiles are no longer available for purchase. If he went through walls (not touching the tiles) , I would no longer have a functioning prep sink in my center island. Their fees were markedly higher than other companies. ]I opted for service from another company who spared my center island, did not break up my tiles, and provided the most non-invasive repair. read more

They are fast to respond vs others who never call back. I have used them three times. The first was emergency and needed an "expert" in gas lines during a remodel so I sucked it up and paid. They then called me to do some maintenance which was good value so I decided to call them today for a small leak. What normally would be $150 job here or $300 in LA was $390. Total overcharge but I needed it done and decided to watch and learn so I can handle myself next time. They said they have a 1 year warranty so we will see. I'd give them 5 stars if the price was more reasonable. read more

Mark from Pioneer Plumbing arrived within an hour and repaired a slow drain in a few minutes. He was excellent in every way! Highly recommended service. read more

Terrible service get another plumber. No emrth contact. I tried to get help tonight on Thursday but no one available til Monday!!! read more

Pioneer Plumbing - Open gas exhaust- I struggled to get it together. Can't figure out how to start heater ! - Plumbing Near Me - Tucson, Arizona

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Recently purchased a home and found some "surpised" that needed to be repaired immediately. I called Pioneer, they dispatched somebody within two hours. They diagnosed the problem(s), gave me a quote. I then scheduled the work for the following morning. They both showed up ontime and handled everything on my list. They cleaned up before they left and were very professional. Highly recommend this company! read more

Mark was professional, on time, knowledgeable and answered our many questions. I would highly recommend Pioneer Plumbing. They also personally answer the phone and are polite and professional in demeanor. I will post a follow up review after the next visit we have scheduled to install a high temperature grill outside, hooked up to the natural gas line. read more

Plumbers may be good but Pioneer's sales practices are deceptive. After they do the job, you may get a phone message telling you to contact them "about your account" . This is a phishing technique to get you to call them. You will then just get a sales pitch. Use Pioneer and you'll get hassled. read more

Dwayne Franklin is the most professional, kind,honest plumber. Helped me with septic pipes so grateful.!!! Desiree the receptionist is also amazing! so helpful in my emergency! read more

Fast response with same day service. Aaron was super professional, on time, honest, and got my water heater up and running in no time!!! I would highly recommend Pioneer Plumbing and will definitely reach out to them with any future needs. Robert & Heather read more

Ask the price BEFORE the work is done. I recently had a kitchen sink drain plug replaced. What I figured would have been a $100 job at the most (very simple 1/2 hour job) was $313! I couldn't believe it!!!! read more

Pioneer Plumbing had to come out to check to see about detecting leaks in the plumbing since the City has come out to check on the meter 2xs and they kept saying it was a leak. The City also said that we were using 2.6 gallons a minute, which turns out to be close to 4000 gallons a day, and over 110000 for the month. There were no leaks in the house or the guest house. Which I told the City and that if there was a leak under ground we would have a muddy yard. The City supervisor said oh the desert would dry that all up. YEAH!!!! Well Matthew and Robert came out and checked the meter with water running and the meter never moved. They then did pressure test on both the main house and the guest. Once again no drop in pressure which indicates no leaks. Matthew and Robert were great. They took videos and pictures to document the whole thing. Matthew and Robert deserve 5 STARS!!!!! read more

We've used Pioneer for small jobs in the past with no issues as they are very quick to come out but they really came through when we had to do an emergency whole-house replumbing with PEX when the old galvanized pipes catastrophically gave out. They scheduled us quickly and did all the plumbing work in one day (!) meaning the water was only off for a few hours. Everybody else associated with the job (drywaller etc) also did great and was easy to work with. The pricing ($8K) was reasonable due to the large amount of work, drywalling, permit etc. Jim the project manager was easy to communicate with on e-mail. For a job this size it was remarkably painless. read more

Pioneer Plumbing - Plumbing Near Me - Tucson, Arizona

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Pioneer Plumbing came highly recommended, so i was disappointed by how their poor customer service effects their work ethic. I had a rep come out to provide an estimate on some home repair items, including adding clean outs to the sewer line and kitchen sink. Several weeks later, i received the estimate with both jobs linked together, no breakdown for parts and labor or time estimate. I spoke with the receptionist and requested a more detailed estimate so that i could move forward and schedule the work. After being given the runaround for another two weeks, i am taking my business elsewhere. Perhaps the original estimate was fair, but with multiple jobs linked together, i have know way of knowing and their lack of any detail makes me question their pricing integrity. read more

We had an issue with our recirculating hot water system. Had two other plumbers in and they tried various approaches, none of witch worked. Ray from Pioneer plumbing took about 5 minutes to correctly diagnose the problem. The other plumbers hadn't a clue. Ray's proficiency is amazing and the company is a pleasure to work with. Thanks read more

We highly recommend Pioneer Plumbing! We had an unusual plumbing problem that puzzled other plumbers. Ray figured it out and fixed it! And when the dry wall guy couldn't come over as planned to fix the cutout in the wall, Ray stepped up and finished it for us. Top notch service! read more

Great service. Derrick was very courteous and professional and fixed the hot water problem quickly. He also installed a new kitchen disposal. Thank you. read more

Sean and Dawson came out today and put in a whole new A/C unit in for us. They were both very nice very professional. We have a few extra obstacles to come out and fix things at our house as we live out so far. They were both very accommodating. I have a broken leg. They helped me pen my calf up and then put all of the wood back for me. They did a great job!!!! We are back up and running with cold air again. I would definitely be a repeat customer and recommend them to anyone. read more

This is about the work Pioneer did in Flamingo Palms Mobile Home Park. They are asked to map the underground gas line. During the excavation, Pioneer crew accidently broke the waterline. Then Pioneer charged me at Emergency rate of $180/hour instead of the regular $45/hour!!! This caused us to pay more than $3000!!! As a decent customer, we paid the bill (total bill over $9,000). We think this is not fair and we complained to Better Business Bureau already. Pioneer Plumbing, please do the right thing!!! read more

Not sure about their service, but their drivers are aggressive and exhibit road rage. Driver of the van behind me was honking at drivers and changing lanes erratically. Even ran a red light at Golf Links and Wilmot today at about 11:40 am. Not the greatest way to advertise your business.... read more

Some time ago I had a difficult time with a woman in the appointment dept. After a year or two, I decided to give Pioneer another try. Some of the plumbers are nice. I scheduled an appointment by phone on Friday for the following Wednesday (4 day wait). On Monday my land line died. This morning, the very Wednesday mentioned above, I called at 11:45 am on my cell phone to confirm my appointment. "They'll be out there after one," I was assured. The Pioneer kids never showed. I called at 4:45. Closed. I then got a hold of the night manager. After she called me back, she announced that this was my fault for not answering the phone. She insisted on discussing whether she was right about me being the problem than helping me, the customer, get my hot water heater installed! The issue became about her, and she was not backing down. It became a thing of me not getting a plumber to my house before and until I groveled, admitted how terribly wrong I was, and begged for a forgiving plumber. It was now an issue of a broken phone and not a broken water heater, and she wasn't letting it go. How does that happen? She claimed to have left a message but my land line and machine that I use are dead. Not possible. Is it an example of once again a small-person getting just a little too much power? Phone clerk as gatekeeper? Keep these things regarding their business model in mind. The employee's self-esteem is far more important than the resolution of any actual plumbing issues. And don't wait until the end of the day to call another plumber. Just don't call Pioneer Plumbing. You'll be disappointed. read more

I had Pioneer Plumbing install a gas line at my home for a pool heater and they did a great job. They kept the site cleaned and when they were done with the trench they back filled and they place the existing landscape rock back like nothing was done what a great job I would definitely recommend them. read more

Would not recommend. I scheduled a 7am appt and by 740am they had not arrived. The technician said there was a "miscommunication" and that he would be at my house in 30 minutes. At 8:15 he had still not arrived. I cancelled. Obviously he was not telling the truth. Unprofessional. Complete disregard for customers' schedules. I had been using Pioneer for years. read more

I needed a bathtub replaced and retiled. From start to finish everyone was professional, tidied up every day, and was on budget!! I can't say enough great things about Pioneer plumbing, especially Brian, Jerame, Brandon and Ray! I will use them again and again! read more

I love Pioneer Plumbing, I love Amanda and Ray, they were kind, fast, and responsive. Great folks, who help you and solve your problem. same day service!! No other company offered that... read more

A plumber was sent out quite speedily to fix an emergency. Price didn't seem too extraordinary and soon the problem was resolved. Two days later the parts which were installed failed rendering all the parts and labor invalid. Of course, I called back and let them know the problem and was told that the $12 in parts would be covered but we would have to pay for the labor again. I can somewhat understand this if it had gone six or eight months before failing but this was it within 48 hours. I ended up calling a different plumber who said that the parts were installed wrong which would, of course, have the original problem repeat itself again so soon. This just seems like very bad form. I have waited several weeks to post this for my emotions to settle. I am still irritated. I think a three star review is perhaps overly generous but I have to factor in my anger level. The tone of the representative was sort of just "tough luck". Tough luck is when your burger is overcooked not when you drop $500 thinking you're getting a professional repair. read more

Do not EVER call Pioneer Plumbing to light your gas fireplace. I was just charged $175.25 for less than 10 minutes work. It took longer to fill out the invoice than to do the job. read more

Pioneer plumbing was recommended to me by a friend and they were excellent. My 13 year old water heater went out and was leaking water. I had already ordered a replacement. I called these guys in the morning and they had a crew out that same afternoon to remove my old water heater and install a new one. The new water heater was a hybrid electric and had an additional connection that had to be piped for the condensation. They yanked the old one out (still mostly full of water, which saved time) and installed the new one in a couple hours. They were really friendly and happy to answer any questions I had while they worked. I would use them again! read more

I was very happy with the high quality expert work by Pioneer Plumbing. Cassius (on 3 occasions for various fixture replacements) was on time, fast, efficient, and did all my jobs in an excellent fashion! Another plumbing company thought I would have to replace the piping in the house in order to get good water pressure again (a 5K job?). Not so, Cassius simply replaced the water shut-off valves and the pressure was back to full use after his swift work! read more

The work and workers were very professional and efficient. They explained what needed to be done and did it in a timely manner. I wish I had employees that did as well. read more

Fast, efficient, polite, great quality of work! Easy to say best experience with a contractor in Tucson. Ask for Cassius! The guy was great!

We noticed the pipes corroding on our hot water heater. We called first thing in the morning and sent photos to the office. They called back within 30 minutes scheduling a plumber to come over by noon. RJ fixed it within an hour and we were good to go. We have used Pioneer Plumbing several times and every time their office staff is amazing in scheduling and talking through our repairs, and then their pluming staff is so professional in your home. They really go above and beyond which is rare to see now days with many companies. I would highly recommend them. read more

Cassious was a friendly, professional & efficient plumber. did a great job. Reasonable price to fix my broken kitchen pipe and unclog bathroom drain. Highly recommend and will use again. They are the only real plumbers in town as far as i am concerned. They came the same day i called. read more

Our boiler was leaking, everything else was okay. We called to get it fixed which it was but after the left I realized that the bathroom sink had no water, so called them up again to come and fix the issue they made and they charged again! So disappointed that something working perfectly fine had issue due to their work and that I was charged again to get fixed!! read more

I have used Pioneer for several years now for various needs after reading excellent reviews on a Facebook page in my community. Their service has always been excellent and affordable. Highly recommend. read more

This is an outstanding company to work with. Their rates were good, all of the staff that we dealt with were exceptional. The work was extensive and every step was explained to my satisfaction. They left the work areas neat and clean. The company responded quickly to our call for help, repairs were made to our 60 year old plumbing in a timely manner. I highly recommend this company! read more

Cassius arrived and immediately evaluated the job: remove/install a water heater. Cassius described the work to be done and listed the parts that would be required. Cassius had me sign the authorization for the work, which specified a start time of 8:43 AM, which I assume was the time he arrived on the property. The good: Cassius is fast, really fast. The job was completed at 9:33, or earlier, since that is the time I saw after walking inside the house. Extra good: Cassius knows his stuff and installed the heater to code, adding items that were absent from the previous heater: Gas drip, 3' pipe to from the pop-off valve, plus a new cold water supply valve, because the existing one did not work. Included in the work was removal of the old heater. The bad: The work took less than an hour to complete; however, Cassius charged for the 10+ minutes that he spent completing the invoice, adding an additional $25 to the bill. I complained and Cassius was kind enough to supply a $15 coupon which dropped the labor from $122, to $107. I was happy. So why do I bother describing this? Because looking at the invoice later, I discovered that Cassius changed the "in" time on the invoice, after I authorized the work. He changed 8:43 to 8:38. He should have noted this and had me initial the change. The "out" time on the invoice reported 9:43 AM. Is it just coincidence that the change resulted in an extra $25 in labor?? Lesson learned: pay attention to the start and stop times, as a few minutes can mean a big difference. read more

After scouring ALL the reviews on Yelp and elsewhere, we finally decided on a plumber to call about an ongoing although not urgent plumbing issue. When that company never returned my call, we tried Pioneer. Spoke with Nicole who got a team out that day. Even though I told her it certainly wasn't an emergency, she said it was no problem. They were actually able to come out earlier, which was great. The team was professional, polite, and seemed to know what they were doing. They couldn't fix our issue (they think maybe it's septic related, ugh), but we were happy with their service. The only downside, the price. The $127 bill was a bit high considering they couldn't help us and were here for maybe 20 minutes. But, shame on me for not asking what their fees were before booking them. Lesson learned. I'd say 4 stars for prompt friendly service, 3 stars factoring in price. read more

Our house was built in 2001 with what's called a "manifold" in the laundry room. The manifold is like an electrical box, except for water. Two big water lines go in (hot and cold), and a bunch of water lines go out, two for each faucet, one (cold) for each toilet, etc. Very handy. Ours started leaking, leaving a puddle on the floor. Plumber #1: Bad news. Your plumbing is obsolete. Nobody uses this kind of manifold block anymore. And nobody uses this particular kind of plastic piping anymore, even though it's not the dreaded Polybutylene piping that caused so many problems.) We will have to re-plumb the whole house. Plumber #2: Where are you? You said you'd be here, but you never showed. Plumber #3: This fitting here at the top is loose, and it has some rust on it. I'll tighten it and see if it stops leaking. If it does, call us back and we'll replace it.. If it still leaks or if the leak is coming from elsewhere on the manifold block, we can replace it no problem. Really? The other guy wanted to re-plumb the whole house??? Plumber #4: Your appointment is Friday, sometime between 8:00 a.m. and 10:00 a.m. Hey, Plumber #4? Never mind. Thank you Plumber #3, Pioneer Plumbing! read more

I am so greatful for Don and pioneer plumbing! My Mom was having 100.00 water bills and we couldn't figure out why. Don sent one of his guys over, found the problem and fixed it! My Mom lives by herself and is elderly and I worry when someone goes over but no problem with these guys...they treat you like family. They don't charge you and arm and a leg and do a wonderful job!!!1 read more

Thank you to Ray at Pioneer Plumbing! This past Wednesday our hot water went out for the 4th time. Ray came to our rescue after Tucson Plumbing failed. Ray and Pioneer plumbing are kind, professional and knowledgable. I will be trusting Pioneer Plumbing for all my future needs. read more