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    Elite Rooter

    3.5 (17 reviews)
    Open • Open 24 hours

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    Excellent

    Services - Elite Rooter

    Plumbing inspection

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    I hired Elite to run a gas line for a BBQ from the meter to the patio. I picked this company because of the high ratings on Yelp but regret that I didn't get multiple quotes. They quoted me $3500 but charged me $3570. The average cost according to Home Advisor should have been less than half this. I've contacted Elite 3 times about the over charge but they've never responded. They were supposed to run the pipe down the side of the house but ended up digging across my backyard because they didn't clearly communicate where the connection was supposed to be placed to the installer. Digging across the back yard damaged the sprinkler supply line, which costs me additional money to repair. They didn't clean up after their work and left dirt on top of the pavers, see picture.

    Water leaking from the pipes, under the cabinets and to the floor.
    Bev W.

    This review is overdue. I used Elite Rooter in May of this year. Both Brians arrived, and both were very friendly, but a bit confused as to what work was to be done, and how much everything would cost. At any rate, the friendlier Brian, who lives outside of Tucson and comes into town only on certain days, was the plumber who stayed to do the bulk of the work. I gave Elite one star because the plumber did not bother to reconnect the pipes when he changed the faucet. I had water immediately run on to the floor as soon as I turned on the water. With a bucket under my sink, I called Elite for the plumber to return. I was informed they did not have anyone to dispatch back out! An essential take away from this review is that Elite has horrible customer service, and is short-staffed. I consequently had a cable appointment the next day. The cable guy saw the water on my floor (the bucket overfilled), and he happily cleaned up the water and repaired the shady job on my faucets and pipes! Elite Rooter received payment without any care or concern regarding the quality of work or whether the job was even completed.

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    11 months ago

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    1 year ago

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    3 years ago

    Great service for a very reasonable price Micah was very professional and knew exactly what to do.

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    3 years ago

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    8 years ago

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    7 years ago

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    Ask the Community - Elite Rooter

    Review Highlights - Elite Rooter

    “Keith and his team are fast, efficient and take care of business.”

    Mentioned in 3 reviews

    Read more highlights

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    I have been in construction for 42 Yrs. I usually do not come on YELP to make comments as most have…read morenothing better to do but complain. So, not only with Bills Plumbing, but I will also be yelping about many of the other companies I have found on YELP. These companies show 5 stars but do not seem to offer the service or return calls. After living in Tucson for 2.5 Yrs now, I am sick and tired of being treated like this by these so called "Professional" contractors and vendors. So, I felt I had to warn potential clients of what I am finding not only with Bills Plumbing, but other unprofessional contractors and Vendors that do not want to work or care about it. I have interviewed over 10 plumbing companies with no reply, just promises, then I never hear from them. Same with Cabinet companies, drywallers, stucco companies etc. It is just mind boggling and I hear it is an issue here in Tucson. When I reached out to Bills via phone calls, and followed up with additional phone calls, never did I received a response. Also, what is is with the contractors and vendors the do not have an outgoing message to see if you are reaching the write company or not. VERY unprofessional. I want to know who I am calling. God forbid that they answer the phone with their business name. Just hello! I always ask, is this so and so company? I have a three-time rule now, you ignore me then I am moving on as it is obvious you do not need business or a job. At least let a potential client know upfront, you are either too busy or not interested then provide excuses and lies you cannot meet up too. When I had my showroom in CA, customer service was performed to all our clients, hence why were slammed due to our response. Never EVER leave a client or potential client hanging. It is rude, disrespectful, and extremely unprofessional. I told my employees ALWAYS return a call and never lie to the clients. It is harder to remember lies than the truth. Sadly, this new generation does not understand this concept or of customer service skills or professionalism. Hell, they do not even know how to sign their name in cursive. Very sad.

    Cal's Plumbing

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    Okay, we had an 'issue' in our house. I researched the reviews (quickly!) and decided Cal's had…read moresuch great reviews it was a clear choice. But I didn't really get the service we had hoped for with a gentleman named Matt W. He EXCEEDED all our expectations!! First of all he was thorough and explained what was going on which kept me from crying, and no one needs to see THAT! His eyes said It all when he first saw the 'issue' but found the problem quickly. And I wouldn't have found it on my own in a million years and I'm not a stupid woman either. Anyway, besides being efficient and very professional, he was a very kind man. He was very considerate of the house which meant a lot to me. He completely explained the situation and gave a few options for us to decide what worked best for us. He could have raked us over the coal$ but was a man of integrity and being presented with options and potential outcomes, we felt confident with our choices. He didn't leave until he was certain all our questions were satisfied. I hope the owner takes notice and when it is time for evaluations and treats him well. You want him to represent your company! Oh and I have to mention from the first interaction on the phone I knew I had the right place. Capri took the call and was very helpful and proffessional as well. She had me cracking up at the end. I would give this company 10 stars if I could!

    Cal's Plumbing was GREAT!!! I wasn't expecting to spend so much money on broken pipes, a new toilet…read moreand pipes in the wall, but they were honest, worked really hard, went beyond the call of duty...Dane was who I dealt with and he was great. Very professional and gave as many discounts as he could. Everything has worked perfectly. I will call them again if needed. My house was built in 1953 and has issues, but they made them seem minor and doable.

    Elite Rooter - plumbing - Updated September 2026

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