I have seen more of them running around town. My experience is they do not care or comply with Arizona Sate Law at all, they have been fined by the ROC but that does not stop them. In my case they refused to get a legal permit with Pima county they made m do it. Very unethical business and practices be very careful if you hire them they also love to get water redemption companies involved I think they get a cut. Be careful read more

The company scammed my wife and I. Guaranteed to repair a leaking pipe. Broke my wall, replaced three wrong water pipes, nothing to do with the necessary repairs. Used broken debris to fill the wall. House covered in concrete dust. Refused to properly repair broken pipe at cost originally quoted. Harassed us for two months. Put a lien on my home. Had three other plumbing company's and plumbing fabricators tell us they have had their licenses revoked multiple times. No idea how they are still in business. Will post pictures if interested. read more

Fast response Greg saved the day!! Made it to my house earlier then expected clean fast service read more

Scam Allert ! https://www.youtube.com/watch?v=EXWijijRYiM My stepdad called to have a clogged toilet drain clearned after it backed up into his shower. A guy come out in an unmarked truck, went on the roof and used a high powered air gun to blow air into the vent line. Problem is the ventline was after where the clog was. And they did not plug the washing machine drainage pipe so air went out it. The guy vacuumed out the water in the shower with a shop vac, and told me over the phone the the next step was to get a 50 foot snake (he didn't have one) and go in through the toilet. Twenty minutes later I get a call from some guy at Copper State Home Builders claiming he used his "moisture meter" and that there is water under the tile in the bathroom and probably in the walls. They wanted they stepdad's signature to tear up the tile, cut the wall up two feet and take out the cabinets. I asked him if he was there to snake the line and he responded with "No I'm not a plumber, i'm a water remediation specialist and I come out when they call me to get a claim going with the insuarnce company". I asked the plumber if he had taken the toilet off and he said no because the toilet water would get all over the floor. I asked why he didn't use the shopvac he had just used to remove the shower water in the toilet, remove it and snake the drain? No answer. Knowing this was a scam I asked them to leave, my stepdad was to sign nothing since he didn't own the house. I am an insurance agent and am sadly all too familiar with this scam. They bring in a "water remediation company" tear apart the bathroom and say your insurance will cover it, not know what your deductible is or if you even have water backup coverage. The minute they get your signature they take out drywall, tile, cabinets, tubs, etc. and bring in fans with a per day rental fee. They say they will come back and then they try to bill your insurance. Porblem is a claims adjuster no has no evidence of what the problems was because they removed everything and there are no photos of what it looked like before to refute any claims of water damage in the walls. Because the client has signed their work release form they are on the hook for the cost of the demolition work done. Usually in the 10-20K range. Then the insurance game starts, if they don't have water backup coverage the claim is denied and the water mediatin company and plumber never comes back, or worsethey set them up with "financing" which costs 50% or more of what they claim the work is. If they dont pay the collection process starts, as does the lien on the owners home. The homeowner is now stuck with a torn up bathroom, which can't be used and holes in the walls and from missing drywall, And now where is the money coming from to repair the demolition damage? Let me guess, they know someone who will give them a deal on reapiring the damagethey created. These guys are scam artists. Do not use them. Checkout the video https://www.youtube.com/watch?v=EXWijijRYiM and lookup complaints on BBB and Reistrar of contractors. read more

Elite Rooter went above and beyond with taking care of us and addressing a major issue that suddenly reared its ugly head. Keith and Brian were able to explain everything to my fiancé, and Brian and Isaac worked tirelessly over the Fourth of July weekend to replace the pipes and ensure all connections were up to code -- something the flipping company failed to address before selling it to us. While these things are not cheap, Elite Rooter earned every penny through their care of their clients, their education on the issues found, and their attention to detail in fixing said issues...not to mention the long days spent digging and pulling the new pipes through. We will be recommending Brian and Elite Rooter to any of our friends and family who are in need of good, honest, quality work which embodies the American spirit :) read more

Fabulous service. They respond quickly and stay in contact. Johnny Newman, the plumber, did an excellent job at the end of a very long day and is very professional. This is the third or fourth time I've used their plumbing service and I will never use anyone else. read more

Great service for a very reasonable price Micah was very professional and knew exactly what to do.

Don't hire these guys for anything! We had a slow shower drain and called them. They damaged plumbing, backed up the kitchen plumbing, called out a water remediation service without our approval, tried to scam us into a $25,000 walk in tub, signed us up for a credit card we didn't want, and hired an equally scam remodeling company. That was on 3/17/23. Now on 6/1/23 we've spent $6,000 out of our pocket to fix plumbing they busted, the insurance has spent $9,000 for other repairs, and we still dont have a working master shower, our kitchen cabinets are partly ripped out, and no flooring in the kitchen. Estimates are another $5,000 to $6,000 to get back to where we started. read more

We had a clogged drain that we had tried drain cleaner,didn't work .Tried vinegar and baking soda,tried bleach,hot water but nothing worked called Elite Rooter , Genaro Jr Senior Technician came out and was very nice from the start very helpful,Nicest guy you would ever want to meet ! Did the job well and cleaned up after his work which was excellent five star all the way ! Friendly-Excellent service-job well done-respectful Five stars ! Thank you so much ! read more

Once again Elite Rooter to the rescue. I needed some plumbing work and contacted Elite Rooter. Not only were they fast but everyone at Elite Rooter is Awesome to talk to. Keith and his team are fast, efficient and take care of business. 5 stars Elite Rooter!! Thank you again read more

I hired Elite to run a gas line for a BBQ from the meter to the patio. I picked this company because of the high ratings on Yelp but regret that I didn't get multiple quotes. They quoted me $3500 but charged me $3570. The average cost according to Home Advisor should have been less than half this. I've contacted Elite 3 times about the over charge but they've never responded. They were supposed to run the pipe down the side of the house but ended up digging across my backyard because they didn't clearly communicate where the connection was supposed to be placed to the installer. Digging across the back yard damaged the sprinkler supply line, which costs me additional money to repair. They didn't clean up after their work and left dirt on top of the pavers, see picture. read more

Elite Rooter - Plumbing Near Me - Tucson, Arizona

This review is overdue. I used Elite Rooter in May of this year. Both Brians arrived, and both were very friendly, but a bit confused as to what work was to be done, and how much everything would cost. At any rate, the friendlier Brian, who lives outside of Tucson and comes into town only on certain days, was the plumber who stayed to do the bulk of the work. I gave Elite one star because the plumber did not bother to reconnect the pipes when he changed the faucet. I had water immediately run on to the floor as soon as I turned on the water. With a bucket under my sink, I called Elite for the plumber to return. I was informed they did not have anyone to dispatch back out! An essential take away from this review is that Elite has horrible customer service, and is short-staffed. I consequently had a cable appointment the next day. The cable guy saw the water on my floor (the bucket overfilled), and he happily cleaned up the water and repaired the shady job on my faucets and pipes! Elite Rooter received payment without any care or concern regarding the quality of work or whether the job was even completed. read more

Elite Rooter - Water leaking from the pipes, under the cabinets and to the floor. - Plumbing Near Me - Tucson, Arizona

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I had a clogged toilet at 8:00, and it was fixed by 9:30. Super friendly lady on the phone sent some one out right away, and it didn't break the bank. I will call them again! read more

I called them because I thought I had a clogged sink , but my washer had also stopped working three months before - because of the plumbing which they found out was not properly installed 10 years ago. I had no P traps , so I was breathing sewer gases. Adam and Jason properly installed all the plumbing with in the kitchen and laundry rooms ; put 2 P traps in so I'm breathing fresh air now. I Also had to get the underground clay tile replaced with the 4 inch black pipe thanks to Giovanni for that also, which wasn't cheap but I know it's right and it'll last for my lifetime with a 25 years warranty. I have to thank Adam and Jason they are such hard workers, they worked on my house as if it was their own they wanted it to be right.However beware they have you sign on a phone , they are charging me $2500 for work they assessed, but it has not been completed because I said no, I can't afford anymore. I have repeatedly asked for this bill to be removed, and they have NOT done it yet read more

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Glad I chose Elite Rooter for plumbing issues. Tech Brian H. was polite, helpful and figured out the plumbing issue quickly. It was fixed and the bill was very fair. Definitely use them again! read more

Brain was extremely helpful and knowledgeable in regards to any issues I was experiencing. They weren't out to rob my wallet and were very honest when it came to any concerns I had. I was very pleased with this service and would highly recommend again. Thank you Brian!! read more

Brian Kaib and Keith Shannon are the best! Fantastic friendly service! We appreciate you so much, thank you for taking great care of us and our plumbing needs! I would highly recommend you and will refer you to my friends and family! read more