Had to call for emergency service today, Memorial Day, and Matt was the technician that came out. He was here inside of an hour and was able to remove a broken valve cartridge and the water turned back on inside of 30 minutes. I can express how much I appreciated Matt friendly and professional demeanor. He made what could have been a very unpleasant experience an enjoyable one.. and on a holiday where he was taken away from his family. Thank you Matt and Curtis Plumbing! You have just made a lifelong customer. read more

We came upon an unexpected leak on our water softener outside while changing the filter. Called Curtis Plumbing and a technician got back to us very quickly. We feel the job was done well by Scott and the price was affordable. We will definitely be calling them back again when we need a plumber and will recommend them to our family and friends. read more

The Curtis plumbing team was ultra responsive from the top on down. They really moved things around to get my plumbing emergency taken care of same day. Matt the on sight plumber was fast and knew exactly what the issue was. Thanks to Curtis plumbing a major crises turned into a small fix. read more

This company is a joke - I called them to come out and give me an estimate on replacing a portion of the main water line since the previous owner had used them - they advised there would be a charge for the estimate of $75 but that would go towards the work - they came out and did the estimate but I was not home when they came out - I never got the estimate -I called into the office and they advised it was going to be $2k - I asked for them to email it over to me - never got it and called 2 additional times - nothing - I used another plumbing company which charged me $1200 - then after 1 month Curtis Plumbing sent me a late notice advising that I owed them $149 for the estimate -are you kidding me?? I called the office and spoke to Cindy and she said she would look into the issues and she would call me back the next day - its been a week and still no call back no customer service here read more

If you can't get a free estimate, it tells you a lot about a company. Going to leave it at that!!

Curtis Plumbing provided us excellent service recently when we experienced an issue with our septic system. The initial (unnamed) company misdiagnosed our issue and said it would be $3800 to repair. Curtis correctly identified the issue and was able to fix it for about $1100. Braden is a consummate professional and is a pleasure to deal with even in the most trying of circumstances!! read more

The work was done very well, however, when the plumber arrived he quoted me that it would be about $200.00. It $100.00 per hour for labor I asked him how much for the parts and he said, "o it not that much, the brass fittings are like 50 cents each. I agreed and went ahead with the repair. I went to speak to him about the invoice and he said sorry man the brass coupling was $40.00, I do not use these part very much. This is in my view completely unacceptable. Give an accurate quote. They also do not tell you that they charge 3% more if you use a credit card. No extra charge if you use a check. Update: I called the office and spoke to a the office personnel, when I explained to them what had happened, I was placed on hold in order for them to review the invoice that was submitted. When office personnel returned they were very rude and stated that they will have to call me back in about an hours because they needed to talk to the plumber and ask him why he would quote me so low, because there is nothing on there truck that is that cheap, and they did not know why he made a quote to me that was that low. It was also explained to me that they need to talk to the plumber because he did not charge me the additional truck fee of $40.00. I explained to them that if I was given an accurate quote with all these extra fee that were added on, I would not have used there services. I also did not get a return phone call. read more

Updated Review 5/4/22 Had technician MATT from Curtis Plumbing come out to replace 3 Lavatory Faucets and a cartridge in the Tub/Shower turn on handle. He was professional and thorough . Did a great job and got us all updated. I highly recommend Curtis Plumbing. read more

EXTREMELY expensive!!! Folks, there are reputable companies out there that will do just as good of work as Curtis Plumbing for FAR LESS money. I had a septic pumped a couple of years ago. the TOTAL cost, including the truck, two men, and the haul away was $400.00. I have a second home under a leasing agent. The agent (unfortunately) called Curtis Plumbing to pump this septic, which Curtis did. However, when I received the bill it was for $1,160.12!!! I understand that costs have risen the last couple of years, but TRIPLE? Apparently Curtis throws every charge they can think of to bill their customers. First was the "Pump" charge $100.00. The charge for two men 4 hours each was $572.00 total! Electronic locator (?) $40.00. Material (?) $53.90. Misc. truck expense(?) $13.99. Mileage (28 - I assume miles) $140.00. Disposal fee $236.40. Want to spend extra money unnecessarily? Call Curtis Plumbing. They have no compunction in overcharging their customers. Do I recommend Curtis Plumbing? ABSOLUTELY, UNEQUIVOCALLY NOT!!! FOLLOWUP: Curtis Plumbing's response (listed below) states that every effort was made to communicate directly with me. However, I received no phone calls from them during the pumping nor after. ABSOLUTELY NO ONE attempted to contact me. I saw no "discount" listed on their invoice. When I called to pay the bill, I stated that I was unhappy with the amount. No one, even at that point, offered to explain the costs. As for the statement made below: "we provide a premium service - unmatched by any in the business.". They definitely charge a premium price for their premium service that is DEFINITELY unmatched by any in the business. I'm sure that there are more unhappy customers that do not take the time to post reviews. So, believe what you want and do what you want folks. I am merely relating my misfortune in doing business with Curtis Plumbing. It will never happen again. read more

I concur with other folks offering up 1 star and as such so it is As very good service was previously the norm at Curtis Plumbing Your $s were well spent I have personally directed 1000s there Complacency has taken hold, well likely it was always there ...just hidden For us it was missed appointment / no calls ... Everything premium dollars should shield you from - - Update Sadly the Curtis response was not dissimilar in fashion, to what others are reporting Curtis was not at all interested in their lack of service Unable to hear any criticism and absolute in their unwillingness to learn Though very interested in berating me Wow! Simply no comprehension of customer service Cheryl Curtis just rambled on about numerous topics ie; Number of incoming phone lines, business structure... Really Cheryl? To your customer these details are of no relevance Seemingly it was anything she could come up with to obfuscate my issues It went so far as; Cheryl weaving a tale that I was contacted, by her no less I was never contacted, remember this is what started my epic adventure I am told internally Curtis did contact themselves, well that's swell Cheryl bested her own incompetence by: Telling me I was lying about the conversation between her employee and myself. Oddly this is was a conversation Cheryl was not privy to Though she did remain absolute in her knowledge of its contents note Cheryl never asked this employee what transpired The conversation was regarding the following days schedule and what would transpire. Oy Vey, in all Curtis has gone done the drain The Internets yielded some great corollaries to my own experience: http://tucson.citysearch.com/profile/1747141/tucson_az/curtis_plumbing.html There are many more... It is a great feeling to be vindicated and to know I was not dreaming read more

I called Curtis plumbing twice now, and was very satisfied both times. The first was to help locate a clean out so I could excavate; paying a plumber 80 bucks an hour to dig doesn't sound like a good time to me. So, he marked it for me, abs I dug it up. I snaked it with my little electric snake; nada. Called out again, knocked it out in half an hour. The truly impressive thing for me was that both times, the tech (Matt) was more than willing to explain to me how to do things myself in order to save money. He didn't force anything down my throat, but let me discuss and find an affordable solution, including recommending good plumbing supply stores and products. Kudos. read more

Braden did an excellent job in replacing my hot water heater. Would highly reccomend Curtis Plumbing. read more

I've been using Curtis Plumbing for many years. Their staff and techs have always been very professional, and our plumbing related problems have always been resolved in a super-timely fashion. Their rates are exactly what I would except from a company providing excellent plumbing services. Knowledge skills and abilities are A+. Honesty and integrity are A+. Dave P read more

These guys are super reliable. I had to hire them over a weekend when my Plumbing went bad. Not only did they give me different options but they repaired several items at my house. The water heater only needed a thermostat and a water pipe was replaced. The service was not expensive and it fixed all of my issues. Thank you very much. read more

Update:10/4/19 The day after initial review was posted my parents received a phone call from Curtis plumbing stating they found approx. $180 in over charge that they would refund via check in the mail as well as an itemized receipt to justify charges but would need my father to call back. My father called back that same day and left a msg with no return call afterwards. My father phoned again today 10/4 and due to my posted review of the company and our experience with them that they would not be issuing back any mischarged amount. read more

I called them on Wednesday for a ruptured water pipe outside the house, they said they couldn't come out until Friday. I called another plumbing service that dispatched a technician within the hour. read more

Would not use them again. Called them to replace a section of waterline and was not advised they charged for the estimate. The cost of the estimate was also not applied to the total. ThIngs that were discussed during the estimate appointment were not included in the final contract. Found out later that the size of pipe they used was not city code and will have to be replaced again. I do not recommend them. read more

BEWARE OF THE SECRET TRAVEL FEE ,!!!!!!! We had a leaking gas pipe and called for service . Man on the phone who set up our appointment told us their cost was 90 per hour for call plus parts, but forgot to tell us that because of where we lived, it was $115 travel fee. Billy the technician did a great job. But after being at my house for less than 45 minutes the bill was over $200. I called to complain, there was no apology for the lack of communication . WE WILL NEVER USE THEM AGAIN !!!!! This was a complete lack of integrity. Had they told us there was $115 travel fee we never would have used them but called someone else. ( they could fill up the truck several times and get an oil change for that ). BTW.. we live off oracle just 7 miles north of Rancho Vistoso road. This is taking advantage of people and robbery. Very very disappointed in their business practices. read more

VERY EXPENSIVE; VERY GOOD; you get what you pay for Had water leak in ABS piping connection in bathroom. Fixed it very nicely. I was a somewhat upset that their quote over phone was round $400 but final charge was $816.08; I had emailed them extensive description and multiple photos so they could provide more accurate estimate since they do not do free estimates though I realize they found some other issues they had to fix that were not apparent in my description and photos. I was also upset that the impression they gave me was only one plumber would do the job but he showed up with a trainee and charged me for trainee time also. I will use them again only for involved or complex jobs. They are too expensive for simple plumbing jobs such as toilet install or faucet install. read more

Always reliable, consistently professional, with fair pricing and top notch service. Called for a clogged tub drain late in the day on Thursday and Lucy was actually apologetic that they couldn't make it out the same day, however, at 9am Friday morning, Billy arrived, perfectly on schedule, and was knowledgeable and courteous and got the job done quickly. Gave me some excellent advice on other plumbing issues, too. It's good to have a vendor you know you can always trust (especially when you have an older home with plumbing issues), and they have been that for me for over 10 years. Exceptional service should be recognized. Thanks for always coming through for me! read more

I called Curtis Plumbing to check out a possible backed up drain at a rental property. I was clear on the phone with both females I spoke with as to wanting a camera run down the pipe. I was told first the will snake it and then they will run a camera. I asked for an estimate of cost and since I would not be present how to pay my bill. I was told that I could pay by check to avoid the 3% card fee. I said that was wonderful. I booked the appointment. The tech was late, I know things happen. He did his thing snaked the pipe and what not. He then told me there was no reason for a clog and the line was open and clear to the sewer. He then said I need to have the camera run to check for a possible break in the line due to "foundation collapse". After the tech got back to his office he called to get payment for the services. I explained the woman when I booked said I could write a check. He said "I was a first time customer and had to pay now." I guess I could have refused, I paid, including the 3% fee. As I looked at the bill I see I was charged $10 more than quoted for the snake plus a $7 truck charge. I also said to schedule the pipe to have a camera run down. 2 days later and still waiting for a call. When I first called and explained what I wanted it was made to seem as the tech would snake the pipe and then if needed run a camera then, not a entirely different trip, appointment and fees. I would stay away from this company or any that cannot give you accurate pricing and know when and how procedures are completed. I also had the pricing for the camera when I first called and then when the tech gave me the estimates the price suddenly increased. Shady and not worth the Update/response to Ken I was asked to pay my bill before ever receiving an invoice to review. I paid my bill in full at the time of service. I simply wanted to understand the difference in charges, which I understand. But, to be told by YOU that I was given "concession" on my bill for "overtime" is ridiculous! I was scheduled a window of 12-3, the tech showed up at 3:40 and did less than an hour of work! To say I should have been charged overtime is ridiculous. Also, you have no idea what previous maintenance was done to my property, and to call out others is very unprofessional. Also, I made it clear I could not attend the appointment because I live on the other side of the country. So please continue to try and make me seem like the one in the wrong. You never did address how long I was to wait for a camera to be scheduled? I waited 4 days with no word from your company. And, I was extremely clear in my initial call that I wanted a camera run. read more

I have used this company for years, they are excellent. They replaced my mothers entire septic several years ago...including the leech field. They have fixed frozen pipes, drains, Put in clean outs fixed my faucets, repaired toilets etc. basically they have done everything from small projects to large and complex ones. They are on time, reasonably priced and their technicians are kind, helpful, hard working and professional....and they know what they are doing. I cannot say enough about them. They do great work and stand by their work. I highly recommend for any plumbing need. Real plumbers...not just people who are handy at repairs. read more

My septic spit up junk all over my bathtub because I hadn't pumped it in years. Not only did they come out on the weekend to immediately give it a short-term fix, but the office manager answered all of my septic questions. I'm a city girl, so I had no idea that you need to pump it every six years, or so. Then they came back during the week, so I wouldn't have to pay the weekend rate, with two men, to pump the whole thing out, which was filled to the top. They were very nice and professional, and knew what they were doing. They didn't waste any time getting to work in our 100 degrees plus temperatures, and they even gave us a Senior Citizen discount. I was also happy that they cleaned up all their work, and left my backyard looking just like it did before they did the dig up. read more

I've used Curtis Plumbing for my rental properties as well as for my own plumbing needs for 20 plus years. I can't say enough good things about the people who work for them and their fine service. They always set their clients' needs first. They arrive one time, do the job professionally and clean up before they leave. Loraine C. read more

Septic tank backup, on the weekend, of course. Curtis Plumbing was the only company I contacted ( I called three others) that actually provided "emergency service" as advertised. The gentleman that came out, Joe, was professional, courteous, and got the job done right. To be in business as long as they have, they are obviously doing something right. read more

Curtis Plumbing responded very quickly to our semi-emergency. The work was completed in a professional and efficient manner. The office kept us informed as to the arrival time of the plumber and he answered all of our questions and explained the work performed. We would definitely use this company in the future. read more

Had them come out to fix a backup problem with my septic tank. They pumped the tank which had not been done in the last 5 years, but it was not the problem so they snaked the pipe. All seemed to work well. 3 days later same problem. I called it was today (Sunday) and was told it would be double time. I explained that I had paid them $407.00 to fix a problem that was not fixed. He suggested I get an appointment for regular hours or find someone who could do it cheaper. I did not feel I need to pay them more for something they did not fix. I had done business with them for many years, but no more. I have a small business and if we charge you for fixing something and it does not work we make it right. read more

Do not be misled by the 2014 favorable reviews. Ask for and review all the customer reviews especially those written in 2013. There is a lot of misleading communications (kindest words) for this company. Be smart with your dollars being spent and obtain estimates for services you need. After all, this is the only sensible thing to do. Beware or you will experience buyers remorse for both service and non service. read more

I had an appointment for work to be done between 11-3pm. At 2:01 pm received a call and one message from "Sheryl Curtis" to call back regarding my appointment. I called back at 2:11pm. "Sheryl Curtis" said they had been calling "all morning" and since they "got no response" they cancelled our appointment. I explained the only call and message I received was 10 minutes before and I had no other missed calls or messages. "Sheryl" kept repeating in a rude tone of voice that she had called numerous times "all morning" and "left several messages" insinuating I was a liar. I kept telling her the phone has been by me all day and that no one had called. She finally said "well maybe I misdialed" and that "her service man had to go to an emergency". If she had said that from the start, I would have been more understanding. Why would I pay and reward a company that uses an accusatory attitude towards potential customer, when in fact it was the companies fault in the first place? We will not be doing business with them again. read more