and yeah, they're not opened 24 hours as noted, I called last night due to experiencing extreme…read moreheat in my home, and no answer
(1 out of 5 stars)
BE CAREFUL WHAT YOU ARE BUYING -- GREAT ATTENTION BEFORE THE SALE, VERY DIFFERENT AFTERWARD
I purchased a new home and needed both HVAC systems replaced. After considering several companies, I chose D&D and spent tens of thousands of dollars on two new systems.
Unfortunately, the 5-ton system had always been finicky and difficult to operate from the beginning. I then went away on vacation for two full months, during which the system was barely used. I returned home on August 7. Despite being finicky, it was cooling the house.
D&D had a visit scheduled for August 10 to take photos of the unit for what I was told was the "final permit inspection." Before that visit, the AC was cooling the house. After that visit, it stopped working properly and was no longer cooling the house as it had been.
When I reported the problem, D&D blamed it on a secondary air filter that another contractor had temporarily placed over ONE return inside the house. What I find difficult to understand about that explanation is that the AC had been running and cooling the house with that temporary filter already in place before the "inspection photos" were taken. The noticeable problem occurred after that visit.
I called the office, and they sent another young technician. After his visit, things became even worse: the entire system stopped working, and there was no power going to the thermostat. Around the same time, my kitchen light also began flickering.
My family was now completely without AC in the middle of the Sarasota summer heat -- for three nights already!
After all this hassle, I personally contacted the Sarasota County construction/building department because I wanted to speak directly with an inspector. I also told D&D clearly that I wanted an IN-PERSON final inspection, not simply a photo inspection, because I have several questions and concerns about the installation that I want to clarify directly with the inspector. After everything that has happened, I want those questions addressed during an actual inspection.
I called D&D again requesting emergency service. Despite this being a newly installed system that had completely stopped working, I encountered serious resistance. They gave me a service window covering almost the entire day.
I had to travel out of town for business. About two hours into my four-hour trip, I received a call from their office saying the manager wanted to accompany the technician because the technician was new and inexperienced. However, the manager could not come that day.
I told them that was unacceptable. Their staffing and supervision problems should not become my family's problem. If D&D believed their technician needed a manager present, then D&D needed to find a solution -- not decide that my family would spend another day without air conditioning simply because their manager wasn't available.
If having people, including children, suffering inside a house that felt like a sauna wasn't enough to make this an emergency, I would hope that at the very least the welfare of a dog completely dependent on us would matter to them.
But apparently, none of it was urgent enough.
Despite giving me an almost all-day service window, the technician never showed up. We were left without AC again.
My sons were complaining that the house felt like a sauna and that the heat was making them feel sick. This is simply unacceptable after spending tens of thousands of dollars replacing two HVAC systems.
What makes this experience even more disappointing is the enormous difference between the attention we received before the sale and after the sale.
The salesman was extremely attentive and very good at pushing his product. He even bragged about being related to the owner of the company, which naturally gave the impression that he had a close connection to the business and would stand behind what he was selling.
However, once we had serious problems, I contacted him several times asking for help and felt completely disregarded. Apparently, being related to the owner was worth mentioning while making the sale, but it did not translate into accountability or assistance when we actually needed help.
When a customer spends this kind of money replacing two complete HVAC systems, they should not have to fight to get a newly installed system working, repeatedly call for help, receive an almost all-day service window, and then have nobody show up at all while their family remains without AC.
Based on my experience, I absolutely cannot recommend D&D.
If you are considering this company, be very careful and ask questions about what happens AFTER the sale. Don't judge a company only by how attentive and persuasive the salesperson is when they want your business.
Selling an expensive HVAC system is the easy part. Standing behind the installation, showing up when
