Not good. Initially service seemed good all the way around. I wanted to schedule a spring tune-up (end of March) and was told the first available appointment was in AUGUST. This was after I paid close to $200 for a "Comfort360" protection plan promising "priority service." I asked why such a lengthy lead time for routine maintenance, and the customer service rep was unable to provide any reason at all, other than just being busy. read more

I want to be very clear: the service and scheduling department demonstrated a complete lack of customer service. I will not do any further business with this company. My wife called last Saturday, and the company took our credit card and personal information without first confirming they could perform the job. We scheduled a service call to clean a sink and washer drain that are connected to the same line. The drain was severely clogged, which I know because I attempted to clear it myself. The appointment was scheduled for Sunday between 2:00-6:00 PM, yet the technician did not arrive until 8:00PM. Our tenants waited the entire day without any communication or ETA. The technician, Chris, contacted us before starting the job, and we agreed to the terms and the $327 charge to clean one drain. After approximately 60 minutes, he informed us that he was unable to resolve the issue and suggested we contact another company for deeper cleaning further down the line. He also warned that the sink and washer should not be used because the drain would clog again. In summary, we paid $327 for a service that did not fix the problem and were left unable to use the sink or washer the very reason we hired this company in the first place. read more

They have replaced both our units twice over the years and service them every 6 months. Every experience we've had with this company has been a positive one. read more

Bought new ac due to hurricane damage. To file flood insurance claim need breakdown between air handler and compressor. They will not provide that. It has been 3+ weeks w dozens of calls and emails. Management will not even return calls. Previous experiences had been good. read more

Unfortunately, my experience was less than ideal. My refrigerator went out at our vacation rental in Bradenton. I called elite heating and Air and explained that I had just purchased a brand new refrigerator from Lowe's and that they came to install it. Unfortunately, the Lowe's installers refused to disconnect the water line from the old refrigerator and so they couldn't install the new refrigerator. I called elite and told them the situation that I needed someone to come and finish the install. They said their plumbers would have no problem disconnecting the water line from the old refrigerator and hooking up the new one. But then after arrival, the service tech said that he is unable to move the refrigerator even just a couple feet and put in the new refrigerator and hook it up. So... You have Lowe's that won't install it because they can't touch the water line and then you have elite who can't move the refrigerator a couple feet and hook it up... So what are you supposed to do? The experience was super frustrating and the guests at our vacation rental had to move the refrigerator for Elite to hook it up. There were zero parts involved. Everything was already there. The tech hooked it up in a matter of seconds and happily charged $289 for this five star service. I'm very disappointed that the person on phone could not tell me that this would have been an issue even though I clearly explained what I was needing. It wasn't until the technician showed up to tell me that he was not liable or able to move the refrigerator and hook up the new one... Even though that's why I called. Should've just called a handyman for way cheaper and faster and more professional service. Disappointing technicalities and very poor value. $289 to connect two existing threaded fittings together. read more

Elite Heating & Air - Simple and standard water line hookup. - Heating & Air Conditioning/HVAC Near Me - Bradenton, Florida

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All the HVAC guy wanted was to upsell as much as possible...if you want to be gaslit into thinking you need an entire new ac, call these guys read more

Ismael came out today to service our A/C and he was the absolute best! He knew what he was talking about and was very honest/down to earth. I feel like there are so many companies out there that just try to upsell you or sell you things you don't need and Ismael did not do that at all. Will definitely be calling them in the future for any A/C or plumbing needs. read more

Five stars without a doubt! I have never had such a great experience with a heating and air company! My a/c went out a couple of weeks ago and the service tech Paul came out. Immediately he identified where my unit was at fault and causing the fail. He patched things up to get us relief from 90 degrees inside my house until they could get there just 2 days later to replace the unit! Garrett, the sales rep was so knowledgeable and awesome to work with made the whole transaction seamless! I had to call him back a week later to relocate a drain hose to enable the attic stairs to come down out of the ceiling and they responded within the hour. That, my friends, is SERVICE! I will never use anyone else for heating/cooling or plumbing. This is a first class company that I cannot recommend any higher. read more

Top service and "real" support, from top to bottom. Service personnel extremely professional, and the owner is always a phone call away. Now the backstory: For a variety of reasons, we converted our entire home from traditional HVAC to five independent mini-split systems made by Mitsubishi. There were some issues with the condensate pumps, and Elite, without resistance, returned to our home time after time to address. Finally, they decided to upgrade to better (and significantly quieter) condensate pumps. The house is now not only running highly efficiently, but also very quiet. I love these mini-splits and will aim to never return to traditional HVAC. Kirk, the owner, was always QUICK to respond to my texts or calls if and when there were issues in the early periods. All has been addressed by their highly skilled field personnel and cannot say enough about how professional they were and how easy it was to reach schedulers, the operations manager, or the owner. They did not hide! I will refer anyone who asks to Elite Heating and Air. They have earned my business for the future. Outstanding. read more

Bought a brand new AC from them 4 months ago and it has already stopped working. It needed a part they didn't have in stock. I have been without Ac going on 5 days - it's August and 92 degrees in my house. The communication has been horrible and they have no sense of urgency in Getting the part to fix my unit. They were quick to take my $8k but not to fix the unit that broke after only 4 months. I have a child and pets and they do not care. 5 days is too long to go without air when the company advertises "24 hour service". Do not use this company. read more

Elite Heating & Air - The temperature in my home- going on day 5 - Heating & Air Conditioning/HVAC Near Me - Bradenton, Florida

Wow I called the night before the appointment and expressed my problems having techs telling me "there's nothing wrong" with my A/C even though it is reaching 84 degrees in the house with it blowing full blast. I asked for someone with a lot of experience. What I got was a guy who almost from the first minute he met me was telling me I needed a bigger unit. He was not interested in doing what he was there for...which was to analyze and fix whatever he could on the unit I had. He said cleaning the unit and added coolant "wouldn't help." Why? Because I "needed a bigger unit." So I shelled out $149 for this useless aggravation. He did hose down my outdoor A/C only because I asked him to, and then he left the hose out on the lawn...I had to put it away. That was the ten minutes of "usefulness" I got out of him. Then he proceeded to tell me for the 15th through 20th time that I needed a bigger unit even though I strongly expressed to him to stop mentioning something that wasn't going to happen. He really annoyed me at this point and I felt extremely disrespected. Especially because he didn't seem to care about my situation or doing any work for me. He sat in his van for at least 15 minutes writing up paperwork about what he didn't do for me. I then found McDonald and Sons who offer a FREE Second Opinion...and it was like night and day...the new tech came out, listened to me, checked all my air registers, spent a lot of time analyzing the airflow and coolant levels. He cleaned out a couple of registers that had foam material and other debris in them, and even helped me move a couch away from a vent it was covering. The guy from Elite never even looked at the room registers. Then my tech from McDonald and Sons did add coolant...at my request...and yes, it helped. In fact, my old mobile home that is utterly non efficient...is now 4 degrees cooler a few hours after this visit (on an extremely hot day) than it was yesterday. Those four degrees are absolutely critical for comfort. The proof will be in the pudding tomorrow, when the system has a full day to cool down the house now that it's been tuned up and improved. I would never recommend Elite to anybody for anything. It's important to listen to your customer. I don't believe the woman taking my information or my tech did so with any concern to resolve my cooling and service problems. read more

Great experience. Dealt with John Muir. Excellent knowledge and advice. Gave a honest and very competitive price on a Lennox system. Install crew was fantastic. Workmanship was second to none. Did a final shakedown of every detail to ensure that the system was 100% before leaving job site. read more

Just had Elite Heating & Air do the seasonal tune up on our 2 AC units. Charles Fandale did an outstanding job. He was professional, clean (wore shoe covers whenever he came into the house), efficient and thorough. I am very pleased with Elite and will go to them when I need to have the units serviced or replaced. read more

They charged me $550 for a contactor which I discovered that you can get from home depot for less than $50. Complete rip off. Avoid ever calling this company. If i could give them 0 stars I would. read more

My steps to select a HVAC contractor: Listed the 16 contractors nearest me off Google Maps. Read reviews from six sources. Scoured contractor websites. Eliminated several contractors. Drove to see the contractor place of biz which eliminated more. Used BuildZoom, Consumer Reports, EnergysStar, Dept of Energy, ASHRAE, AHRI, Wikipedia; WebHVAC, etc. Invited the six remaining contractors to do a quote. Made a list of every part of quotes to make comparison possible. For the three finalists, read online about the brand name and AC model. Those steps led to Elite and Lennox. Satisfied so far. Pros: All Elite people I've talked with are good people. Ten-year labor warranty. Con: No excuse for loud clicking from a thermostat. Things learned: Little need for a heat pump in this climate. The federal tax credit is too small to justify the added cost to qualify. Add attic insulation to lower FPL bills. They'll want you to commit before they leave - just say no. They may run down brand names they don't sell - ignore. The Elite installers were friendly and professional. They replaced a 16" diameter return air duct with an 18" D because it was the right thing to do. I would've never known. That showed integrity. https://www.icloud.com/photos/#09a5oRE-fusrwWXbnT1HFDjwQ read more

I've been with this company for years and the work they do has always been excellent. They have some of the most experienced techs in the industry on staff and will always go the extra mile to get the job done right. The service manager (Lee) is experienced and knowledgable and the technician that last serviced my A/C was as well. His troubleshooting skills were outstanding. Thanks, Jay. read more

Beware, overcharged me for refrigerant 410a, $278 per pound of refrigerant, checked online $20 a pound retail, 1400% markup, Talk about price gouging us senior citizens. This company needs to be investigated. Will be contacting all my local and state representatives!!!!! read more

No estimate given before starting. My 30min visit to flush out my drain pipe was well over even high industry standards. read more

Great company. I have been a customer for almost 10 years. Every experience I have had with them from setting an appointment to the actual service has been professional and satisfying. Every Tech that has come to my house has been knowledgeable, respectful, and honest. I have had dealings with two other companies and they cannot even come close to Elite in understanding that they are doing service for YOU read more

Great service, responsive and friendly experience from initial phone call reception to actual service call, each and every time. Been doing business with Elite for over ten years. Could not be more satisfied! read more

Came on time and Chris took care of the problem. Saved us $400 by going to the County to confirm we didn't need a second backflow preventer. We have used Elite for our air conditioning and plumbing needs for years. They service our home and three rentals properties. When we call they usually are there the same day. read more

Excellent business. Friendly office person, good communication, plumber was super efficient and quickly solved all my problems. Will definitely be my go-to from here on out! read more

I purchased a brand new cent. A/C June 2019 from another heating and air-conditioning company. Five months later my coil blew out and they replaced it two times in total. My humidity levels in the house were exceeding 65% and the company who installed my unit was out more than 7 times trying to determine what the cause of high humidity was. I called Lee at Elite heating and air conditioning he sent somebody out within 15 minutes. Greg with elite AC arrived promptly. He talk to me about what was going on with the unit and immediately went to work evaluating the entire system. Once he had finished evaluating everything and checking all the stats he made a few tweaks to the unit. My air conditioner is running like a dream!!! Elite air conditioning was the 3rd company to come out and take a look at this unit and was the only company who could diagnose and correct everything that needed to be done. The nicest guys in the world, great listeners, very very professional! They are my new AC company from now on!! read more

In almost 30 years living here, these local guys are about as good as it gets. If you want experts at a fair price, give them a call.

As another expressed, one star is too much! Mat and company do not stand behind previous work, but will talk down to a female customer. When an experienced male in a/c got on the line, Mat backed down from previous statements, but still insisted they were not responsible for previous work. I paid a lot of money for the system and as a homeowner and non-a/c person, I had no idea how to go behind and check someone's work behind them so I did not know the type of work done. Too long to write, to exasperating to re-live. But!! Keep in mind they are the "new" owners of this business (previously called "The Cool-it Man"). Same business, new name for four and half years according one supposed owner. In short, go somewhere else with a better-proven record. You do not want to go down this road. Mat is unbelievably rude, sounds like a used car salesman from the '70's and apparently has no intention of keeping the current name of the business too long either. read more