This outfit reliably serviced my HVAC for a number of years, so I had hoped they might provide me with an estimate for a new system without the hassle of a site visit. I was told I'd hear back from the tech. Nearly a week later I had heard nothing so got back in touch. This time I was told a site visit would be necessary, so a date and time was set (which I wrote down). I was told I'd get a call from the tech 30 minutes prior to arrival. When the appointment day arrived, I got no call and no one ever showed up. When I reached the office by phone I was told the appointment was scheduled for the day prior. I responded that this was not the date I had been told but, allowing for the possibility that an honest mistake had been made on their part, allowed the appointment to be rescheduled for several days hence. That day arrived and, to my astonishment, I got stood up again! No call, and no one showed up! I tried to reach the office but it went to voice mail every time. A half-hour after my appointment window and after I had left my place, I did get a call (I think the only time in the whole two-week ordeal they actually called me). I told them I didn't appreciate having been stood up twice and didn't care to continue our relationship. They offered no explanation. Shortly thereafter, they sent me a computer-general text and an email informing me that my appointment had been cancelled. read more
