The drive through and the service is horrible. I ordered by phone and sat in line in the drive through for 37 minutes. When I asked the lady about it she said that's how it is if you don't want to wait don't come. Don't worry I won't be back. Then on top of all of that the food was done incorrectly. Very disappointed! read more

Extremely rude workers. I had to try my best to speak Spanish..they didn't even attempt to speak any English or make it any easier for me. I shouldn't have to attempt to speak another language...took at least 20 min just for 3 of my friends and I to get our orders put in because they couldn't understand nor did they care to try. Extremely careless. Plus they had a sign that said all military, police, and firefighters get 25% discount plus a free coffee. So my friend tried getting the military discount and they refused to give it to him and said they didn't know the sign was up, then they thought his military ID was fake and they laughed and then they pretended to give him the discount... My friend could care less about a lousy 25% discount, but 1. Don't have a sign up that says you give discounts and 2. Don't lie about giving the discount and then charge him full price. Other than that...the food was good. read more

Beyond rude, customer service genuinely made my mom cry for an hour. The woman at the counter would not answer her questions, and kept shouting "guava cheese" at her. read more

I went to this Bakery for the first time and I was very disappointed. It is not a American bakery so you shouldn't call it Pinecrest Bakery. It's a Spanish bakery you don't have any kind of foods that a normal Bakery would have like cookies and pastries, puff pastries, croissants, and fresh baked breads it was a joke it's nothing but Spanish desserts don't call yourself a bakery cuz you're not a bakery. You should call your name a Spanish name and emphasize that your a Spanish dessert Café. Because I guarantee you if all the people that go into your restaurant would know beforehand that you're a Spanish dessert Café they probably wouldn't come, especially if they're looking for fresh baked Breads and cookies and pastries !!! read more

The language barrier is problematic. Need to have staff on each shift that speak English.

We stopped for Key Limes pie only to find no pie... who in the keys at a bakery have no key lime pie. Then went to use the bathroom and was turned away. Keep driving folks read more

If you are white do not expect good service. The young lady today did not even give me espresso in my latte! I even questioned her, she lied right to my face. I only come to the Keys a couple times a year. I'll find a new coffee spot! read more

OMG!!!!!! Run don't walk. The BEST pastery in the Keys. Sandwiches are outrageous too!!! Prices can't be beat. A little hard communicating because of the mostly spanish speaking staff. But, just point and they are very helpful. 24 hrs yum. Must try the Flan/Cheesecake, and the Queso pastery and the grilled veggie sandwich. read more

Good food, bad service. If you don't speak Spanish don't expect to get what you want. It took 10 minutes trying to get a Hispanic woman to make my eggs over hard before my family realized it was a lost cause. read more

Stopped by for a quick breakfast and was impressed with the large selection of Latin pastries. They even had some great vegetarian options like Spinach Croquetas and Pastelitos which were very tasty. read more

Ok coffee but terrible service. The women who works there purposely ignored me and my husband to help a Hispanic customer first. The other customer was upset after seeing her do it 3 times in a row. Unbelievable! read more

Trainee had an attitude. And expensive compared to local bakerys in Miami. Coffee was bland , not enough sugar. Señorita boracha was really moist and good read more

As others have mentioned, the language barrier can be tough and they will take the order of someone behind you if they are ready to order and you are not ready to spit out what you want (It helps to grab a menu and just point to what you want). I wouldn't let this stop you though. The coffee is amazing, best I've ever had! The wraps, sandwiches and croissants are to awesome! And the pastries are delish! Open 24 hrs, a must stop for us when going through Key Largo! The service will not wow you, and there is not much for atmosphere, but I dream about their coffee and Sunshine Wrap! read more

Discrimination. Yesterday I went in and the young lady who waited on my husband and I was extremely rude. I think it was because we didn't speak Spanish and were tourists. She was very friendly to everyone else in the restaurant but made a point to not be to us. Never again!! It was actually comical how she tried to be rude. read more

Delicious! I was in the keys diving and stopped in to get a sandwich. But when we saw the cases full of fresh, warm empanadas, we bagged the idea of boring old sandwiches. They were awesome! And the cafe con leche was perfect. The only reason I gave it a four was because the acoustics of the dining area were horrible. It was so loud that it was unpleasant. I didn't want to eat in the car and it was raining, so we had to sit there and deal with it. But I will definitely go back for take out. read more

Genius to open a pinecrest bakery in the keys open 24 hours and a drive thru. Please open one in Charlotte NC.

We waited for a long time for this to open, honestly we didn't think it was going to (ever) we stopped in on our way down the island to our home a bit further south. we picked up a few things and they were excellent. Yes many of the servers spoke broken English but its south Florida, get over it, they were friendly and fast. we ended up making it a go to spot early in the morning or at night for desert. something sorely needed on the island read more

We had the vanilla rum cake and tres leche. Both were terrible. After only trying a bite of both, we threw them out. I definitely would not go back. read more

Good location, good selection of items, open 24 hours/day. Got an Oreo cheesecake slice and a red velvet cookie. The cheesecake was great, the cookie was good, but a little dry/hard. Prices were very reasonable. Overall, I would definitely go back again. read more

The food is great, the service sucked. Went today August 5th at around 5pm, there was one car in the drive thru, we were behind the guy for about 10-15 minutes. We decided to not wait anymore and go inside, we had a trailer attached to the back of our truck which made it really hard to back up. Given that the parking lot was empty we thought the service would be faster. We were wrong! The whole place was empty, except for the same car at the drive thru and 1 other costumer that was already ordering. It took us about another 20 minutes to put our order and pay. This was already over 30 minutes wasted. The girl who attended us, very young wearing braces, seems preoccupied with small talk with the other 2 employees that were there. Took half the order and kept talking in between, just very disorganized and not professional at all. If this were my business I wouldn't want staff this unprofessional attending to my customers. read more

HORRIBLE service. I don't write restaurant reviews and as a side note, my husband's family is Hispanic. As others have mentioned, if you don't speak Spanish, you will be ignored. When they finally do decide to take your order, they are rude and behave as if we are an inconvenience. We ordered an empanada and the clerk was SHOUTING at my friend to come take it from her. (There were two other customers in the store, so it was not a busy time. She was shouting over the din of the three other women behind the counter.) I ordered a medium coffee and received a small. The empanada had ok flavor, but the filling had the consistency of Alpo dog food. Never a smile from any one of the women and no thank you when we paid. As a local who gets excited to see something new in the neighborhood, it was a complete disappointment to be treated in such a manner. We will never go back. read more

Refreshingly positive response from management. Maybe I picked a bad day. I'll try this place again soon.

Desserts and empanadas were great. We kept coming back on our trip. They have cakes, mousses eclair etc.. along side Latin American (Columbian and others) specialties. They have a sandwich and breakfast menu but we ordered baked goods. read more

I HAVE NEVER BEEN TO A WORSE ESTABLISHMENT IN MY LIFE!!! Tried to call and place my order and the woman who answered could not speak a word of English so I hung up and went to the restaurant to order. Again, I was faced with issues with this place. I waited five minutes as the only customer in the place as the two women employees threw pastries or empanadas away or were saving them, I'm not sure. Instead of stopping they just continued on ignoring me. Finally one of the women came to "attempt" to take my order. Tried to order a Cuban sandwich in which she shook her head like she understood and also stayed just long enough to hear my empanadas order then she disappeared. Ten minutes later she came back and charged me $5 for two empanadas and didn't even make my Cuban sandwich. Tried to pay and was then told that they ONLY ACCEPT the cards with the chip. After wasting over an hour of my time calling and then physically going there to place my order and then waiting I was not too pleased with place and the way they treated me. read more

We have been going there since it open since we are local and we stop going there for several reason Lack of customer Serv the pastries are not always fresh the croquettes we're old the bread was hard then another day we drove by and decided to give them another try and we ordered a chicken sandwich it was great so when we decided to go again the pastries were not fresh and the Cuban bread was hard the tortilla was sour not good at all so today I went supposeably new employees so we decided to give them another try today we went thru the drive thru 20 minutes waiting no one came to the mic so I called on the phone they pick up the phone said yes drive to the window everyone that. Ones here knows that coming to the window us the only way to order due to that there nic doesn't work "wow " they just open the drive thru maybe they should close it if they can't handle it then I get to the window to order and the attendant tells me wait a second leaves me on the drive Thur window and goes to serve someone else in the lobby then another girl comes takes my order and turns back and tell another lady that was counting money on a register and gives her my order and then finally my food has arrived so I pay my bill was like 18 dollars the media noche was sogy tasted nastyyyyyyyyyy the croquettes were over fried I got home and didn't have what I ordered to drink when I called her back she was full of stupid excuses I honesty think if they. An Hadle it they should work there I will never ever go there again read more

When I first walked into this place I was absolutely amazed. Their bakery items are incredible.....gorgeous!!!Lots of talent here. I ordered a roasted veggie sandwich with no tomato. The staff was very polite. When I got home and went to eat my sandwich it was loaded with tomatoes so I opened it up to just eat the items out of the sandwich that I wanted. The menu lists zucchini but was definitely a sautéed pickle. Not something I would sauté. While the rest of the veggies were delicious as I picked them out of the sandwich I found hair on my bread. I know things can happen and if I ate it like a regular sandwich I wouldn't have noticed however it was very disappointing. It would also be nice if the staff taking the orders knew some English since we are in the keys and not everybody knows Spanish. Fortunately, We were able to find a customer to translate my questions . I suppose if the sandwich was made correctly and the hair wasn't in it I would give it five stars but I ha to go with two.... for The tomatoes the pickle and the hairy sandwich. read more