Worst experience. Just leaving after being told to come back for a FOURTH time for a very routine…read moremedication that should have been ready yesterday. No one seems to be able to explain the delays and everyone is rude and just pushing me to the next person. I should have known better than to come to cvs. As consumers we should reject the profoundly poor service we get from this company.

Rude pharmacy staff member. Go elsewhere for your prescriptions. Dude behind the far counter needs…read moresome customer service training.

THE ABSOLUTE BEST pharmacy in the DMV! I used to go to Foers, but the closed after the pandemic…read moreand I was stuck with big box store pharmacies that I hated. When I found Brookville I was so impressed by their staff, their knowledge, and their just all around greatness! I highly recommend this to people that need medication every month and actually to people who need it once a year! That are worth the trip, Trust me! HOORAY BROOKVILLE!

Brookville Pharmacy has the best delivery system I've used. It's fast, reliable, and they actually…read moreoffer same-day delivery, which is super convenient. I've never had any issues--everything shows up on time and exactly as expected. The staff are always kind, professional, and easy to talk to. You can tell they care about doing things right. Honestly, between the quick delivery and the great people working there, I wouldn't go anywhere else. If you're looking for a pharmacy that gets your meds to you fast and treats you well, this is the one.

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Perfect service and accuracy. Long time excellence. Well stocked and convenient.. This is a long…read moreterm business serving the community well.

Great prices and people. I had been all over town looking for gingerbread syrup and was able to…read morefind it to go with my lovely holiday cocktails and more. We had a sales person that was very helpful educated on different things whether it was alcohol or other items offered in the store. Traveled from Frederick and will be coming back. We were able to obtain highly sought after buffalo trace at a very good price!

Really awesome community store that I've used a couple times for groceries and alcohol. They have a…read morelarge wine selection and plenty of beer. You can definitely find something that you'd want here. They have plenty of options for grocery as well.

Very bad experience this morning to get my antibiotics. The pharmacist was rude, dismissive,…read moredisrespectful, and condescending. He clearly hates his job and customers and looks and behaves unprofessionally. I wouldn't trust the pills he'd give me anyways, but he cut me off and sent me away saying my prescription cannot be filled at CVS. I went to a different branch and had it done with no issues. I was in severe pain, so walking to a different branch was not fun, which is why I am writing this review as I would hate for same to happen to someone else, especially elderly. Don't use this location.

We are sooooo lucky to have Michael here as the long time pharmacist. Friendly, very…read moreknowledgeable and takes time to go the extra mile. So persistent with the insurance companies too !!! Very rare to have a longtime pharmacist in a chain CVS these days. Thank you Michael !!

This is the best pharmacy I have ever dealt with! They are very helpfull answering questions and…read morethey deliver my meds to my home. Have being using this pharmacy for several years and am very pleased with all employees I have been n contact with. Have never encountere a rude employee.

The people at this pharmacy are so rude! Their tone in which they answer questions is aggressive…read moreand they make you feel like you're an annoyance for having questions. The worst of all is Anna, the owner of the pharmacy. She is abusive and even threatened me. I won't disclose exactly what she said for fear of her finding out who I am and retaliating but she was so horrible to me. The only reason why I go to this pharmacy is because I can't get my medication at a reasonable price elsewhere. If it wasn't for their rudeness this place would be great.

He was I think CVS at Van Ness is a good store and it's well run I think the problems that exist on…read moreneighborhood problems such as shoplifting. The store is in stock because they have to keep putting things behind glass because of shoplifting. The pharmacy is understaffed at times but Selena and the other lady there I don't know her name the other pharmacist they both try very hard to accommodate customers and do what they can to provide them with their medicine. Part of the problem is customers get angry at the pharmacists when their insurance company won't cover something and the pharmacists are just the messengers they're not making these decisions. People need to keep this in mind when speaking to the pharmacists.b

Horrible, hostile customer service, this pharmacy is often out of prescription medicines that are…read morejust a wee bit out of the ordinary and are too lazy to reorder them, even when you ask them to. They just tell you to go and look elsewhere. All the people behind the pharmacy counter are foreigners from third-world countries where the notion of customer service is unknown. Following are just a couple of the horrifying experiences that I have had over the years at this pharmacy. A clerk who handed me my medication and sneezed on it with a massive, wall-shaking sneeze, spraying snot all over the bag. When I called him out and insisted he give me a new bag, he refused so I in turn refused to accept the medication. No apology was received from this clerk. Another time, I had a very bad case of pneumonia, and I was actually issued the wrong medication. I only noticed the error after I had walked back home, staggering from fever. I had to send a neighbor to the store to exchange the wrong medicine, which could have killed me, for the correct one. Lately I have had to take my prescription for Mounjaro to another, family-owned pharmacy just across the District Line in suburban Bethesda, Maryland because CVS Van Ness couldn't get any. No such problem with the family-owned pharmacy in Bethesda. I have had countless other episodes with this store over the years, but these instances are the worst. But now we have some competition in the neighborhood, since a Pills Plus Pharmacy recently opened just a few houses down Connecticut Avenue. It is apparently owned and staffed by a pharmacist. I am hearing very good things about the pleasant and efficient customer service there. My exasperation with CVS Van Ness has reached such a level that I am on the verge of transferring all my prescriptions to Pills Plus, despite the inconvenience involved.

Did you know that 60% of CVS store's revenue comes from the pharmacy? And yet there is always a…read moreline because it is staffed with only one person at the register. They should do something about that. For the rest of the store, the shelves are usually under stocked, probably to avoid too much theft. It's good for when you need something like bandaids or cough syrup or a prescription filled. Otherwise, I go elsewhere for all my shopping.

This location has barren shelves and the pharmacy is horrible. Specifically, some of the staff is…read moreoutright rude, and the pharmacist herself has a very disgusting attitude, is very unprofessional, belligerent and appears to overtly treat and speak to African-American customers very badly and with proactive hostility that is reflective of some obvious prejudice against them.