I am almost hesitant to give a review because I would like to keep TRU Health a secret. I have…read moreused some good pharmacy's in Olney and Ashton but the personalized service the Dilip gives me is so much better than all the others. Try them out, you will be so pleased at the pleasant experience!

Tru Health is a fantastic local pharmacy. Many hard to find prescriptions were easily filled. The…read morepharmacist does a great job knowing all of my family and making sure we have a great experience. I highly recommend transferring all your prescriptions! I love supporting this local business.

The women who works the beauty area is extremely rude. She is a middle aged women who typically…read morewears black clothes...she's been there for years. Today 1/23/2026 while walking out the front door I heard her using an extremely rude tone belittling a little old woman who was asking for help getting merchandise from one of the sliding locked doors. I've interacted with her myself on a number of occasions and she's always very snarky.

I just spent an hour creating a photo xmas card on their equipment, because the directions were…read moreclear as mud. I was told (thru the machine and via the surly clerk at checkout) that the cards would be ready in an hour. I was back in an hour and after looking in the messy boxes near the front, the Manager said, "oh, is it 5x7? We don't have that size photo paper". WHAT??? Maybe you should advise your valued customers that before they waste their time? No apologies, wouldn't even look at me. AVOID CVS! Terrible Service. P.S. just got a call from that same manager who couldn't remember "which one I was", but said the reason they were out of that size paper was due to all the Christmas cards. Duh! That's what I was doing! Wasn't sure when the paper would be in stock, but probably next week. I assured him I would never go in a CVS again.

I hope management and all other levels above know how much the team members at this store care…read moreabout the guests and go above and beyond. Living in Montgomery County, I often deal with cold people. Right now we are experiencing some personal challenges. So I wanted to write and say that Paul and I were treated particularly well yesterday 4/7/26 by more than one team member at this store. Starting for me with the pharmacist who came from behind the pharmacy and assisted me in finding an over the counter product that has since helped me tremendously. She was so kind and willing to help without question. Then later after purchasing my items, I was standing waiting for my husband to finish with the groceries. Another team member from customer service saw me and asked if I needed anything. I told her I was waiting and she invited .me to sit and wait on one of the benches. Its nice to have such a kind store in our neighborhood

Customer Service is non-existent at this location. I would not recommend. So many bad experiences…read more Today's was I drove out of my way to go there to make a return WITH receipt for my handicapped mother since its hard for her to get around. I waited 15min while they intercomed for someone to come to customer service area to help me and then another worker knocked on the management door where there were 2 people inside...they were informed there was people waiting for customer service and they shut the door and didn't come out. Employee knocked again, they took their time and finished what they were doing and came out. The lady also waiting to make a return behind me was complaining that their customer service is the worst at this location and they make simple things difficult. Someone was finally coming over to help me, customer behind me warned me that the person coming was not nice...she was correct. From there, she would not give me cash back for the return even after verifying my phone number. I had a receipt (proof of purchase) and they were giving me a hard time. I did not have the exact card my mom paid for with me, She would not do the return. I wasted 30min and another 20min driving there and went home with the item in hand to tell my handicapped mother she had to go in and make the return herself. There was no care or customer service. Manager apologized to person behind me for having to explain to me why they couldn't give me a return stating it was for security reasons. This makes no sense. We don't need this kind of security of making a simple small return with receipt and verification this difficult. I told the lady helping me that I would leave them a not so great review because there was no customer service -she shrugged and didn't seem to care. Better management is needed and customers are what is keeping your stores in business, they should be treated with more care and respect.

This WAS a great place to go to the last year. I never had an issue getting my medication 2 or 3…read moredays earlier when needed. Now this pharmacy will only let you pick up controlled substances ONE day before your refill date, which makes it really inconvenient and doesn't help negate running out of my meds. Especially during a shortage these past few months. So that being said I'll never come back here again.

This is the only pharmacy in the area worth using. It is all about service. The large chains (CVS,…read moreGrocery Stores, etc) have horrible service: long lines, not having in stock, waiting to get filled, having to spend time explaining my insurance every time, etc. Bel Pre Number 1 is the best. They proactively make sure my medicine is in stock for my refills. They call me when it is ready without me ever having to contact them. They take care of all my insurance without me having to tell them anything. My refills are painless each month as I all I do is show up, walk-in, and get my medicine. No lines, no hassles, always in stock and ready. Their prices are the same if not cheaper than anywhere else so I dont know why anyone would bother going to any other pharmacy.

The pharmacy staff are rude, unresponsive, and have no respect for people they should be arriving…read moreto serve. Will never go there again.

My wife and I feel so fortunate to have such knowledgeable and caring staff at the Olney Safeway…read morepharmacy. Most of our contact has been with Suzanne and Christina. Suzanne the pharmacist always takes time to make sure we understand the medications and immunizations she provides. Christina the pharmacy tech goes the extra mile to make sure we get what we need. We feel that they're committed to serving the needs of the community and we appreciate that attitude.

This is what you would expect at a CVS, and any employee here I have interacted with over the years…read morehas been helpful and friendly. As often as I come here, one or two frustrating experiences isn't going to lead me to less than a good review - I'm thankful to have it in my neighborhood. This store suffers more from being across the street from the middle school than anything else, like many of the other nearby businesses.

Boooo! Never started a review that way before. I have been getting my prescriptions from this…read morelocation for about 20 years. Service was never great but I experienced an all time low the other day. I was using a self checkout machine and it jammed while processing a coupon. The help light flashed. An associate did respond fairly quickly, however, I lost count at 3 of how many times he shook his head uttered an exasperated sigh and generally made me feel as if was imposing on him. When I reported this to a manager later he said ok and moved on with his day. If it wasn't for the fact that the pharmacy employees are generally friendly and helpful ( my issue was at the front of the store) I would take my business elsewhere. I guess this is what you get when 2 or 3 corporations corner the market

I was in this store today in the 8o click am hour…read more I can't stand passive aggressive racist and age biased people. Let me tell yall wth happened today. But... Before I do, I want to ask the CVS Supervisor to come back. Stop leaving just anybody in the store. You run a good store and keep it clean and friendly. You treat everybody with respect and love so why would you do this to us today? Huh?! Lol. Please take me for coffee to explain. Lol. Today was a horrible experience. It was only 3 or 4 no more than 5 of us in the store. Keep in mind, I like to be aware of my surroundings and how people are being treated. Everybody in that store was over 65 except me. I ran in looking for a sewing kit to fix my coat and I couldn't find so I asked for help. Asking for help should be acceptable right? If it annoys you, customer service isn't for YOU. Anyway, I went to the front because the pharmacy was closed and I asked for help. I asked for help and the lady ignored me. She didnt even look up. An elderly young man came up and she pointed her finger to the self check out. That young man was African american. Then 2 more elderly people can up and she pointed to self checkout and basically sent the other African American couple to self check out. Rolled her lil nasty eyes and everything. While she was rudely handling the customers I was still waiting. She finally rang the bell for someone to help me and the other girl got mad. She was either mad she had to help, was mad she couldn't personal shop or read ingredients, or she was mad she was rang to the front. Either 1 doesn't matter, presentation matters. Representation matters. Your attitudtriggers others others. Yall, the elderly white man though, he got to get checked out at the register. With help and a bag. When she took me to a random part in the store she said they don't have what I was looking for. I got other items I came for and tried to go the the register. She put the closed signs up and pointed to the self check out. When I started to self check out she was getting mad she had to help. Then wanted to argue with me. She said" you need to put your items to the left and I need to use cash for the self check out". I told her no and I tried to go to the register and she didnt want to help which is cool HOWEVER, If the self check out is broken don't blame me for the machines malfunctions. Do your job and leave me to your devices. Once I was done she came over 3 times to fix errors. I paid and once I grabbed all of the things I had,THEN, she wants to be helpful and say do you want a bag?. Ugh. Gurl BYE! I waited for help so you could feel free to mistreat the eldery. I was so upset. So, to my original thought process. To the CVS Supervisor. The black lady, the friendly, welcoming, cheerful, helpful, honest supervisor. We know you need a break, time off, a raise, a hug for all the hard work you do. However, ima cuss the next time I see you. After the hug but before I ask you how are you. You finna get this ear full. I wanna KAREN so bad. I wanna speak the the supervisor. I wanna file a formal complaint. Im writing a letter to the corporate office. And ima calling ICE. (Not whats in the ice machine the other ice) I feel like I got the Karen part right but it's my first time. Lol. I havent practiced Karening before. Lol. I respect my elders and everyone around me. I'd be damn if I allowed such travesty to take place on these young folk and DO nothing. What could be different is respecting the current staff, hiring respectable staff and doing a solid background check. We don't need this stress and we want the same energy we always get from cvs staff. Happy, hopeful and helpful.

Normally I've had decent experience with the pharmacy...until today. Long story short...I had my…read morephone ready to be scanned (like the automated voice tells you to do when you pull up.) "Are you here to pick up?" "Yes," I said. "Date of Birth?" "Are you going to scan my pick up code?" "Date of Birth?" ***I provide my date of birth*** "Robert?" "No," I said. "I thought you said 57." It dawned on me later that she meant the year birth...but I said, "No, I've only given you my birth date." Thinking she was asking about an order number, I don't know but clearly a miscommunication. Then silence. I was ignore for about 3 minutes until the pharmacist came over and opened the glass window; I said, as I held up my phone," I thought this was supposed to make things easier. "Yeah," said the pharmacist. "Inside the store but not so much the drive through" as she scanned my bar code halfway through the sentence. Then nothing. She went back to filling prescriptions. I wait another few minutes and the pharmmacist goes and grabs my scrip and hands in to someone else. She takes her time getting to the window, tells me how much, takes my card, and gives me my scrip. No words were spoken by the tech other than the price. I say "Thank You," she says nothing.

This staff is very helpful all the time. I have a lot of…read moregeneric changes and the store seems to be able to get things done. They also hold your medication if you need to put together some with delays for up to two weeks. Helpful. They get a great score from me.

Best pharmacy and staff in the area. They may get busy sometimes but that's a result of being a…read morelittle short on staff and all the vaccinations they are doing. Stop with the CVS' that don't care about your well-being and use this pharmacy. I drive 20 minutes just to see them.

I had a great shopping experience because of Scott, Janet and Jamile it was before 7 AM on the…read morelevel of customer service I experienced because of these three people they must've had some really good coffee, hot soft them Safeway. You have access on the floor in the early morning hours thank you again

The pharmacists are very professional and caring. I needed some additional information on a…read morevaccine. They made sure to find that information and follow up with me the next day.