Boooo! Never started a review that way before. I have been getting my prescriptions from this location for about 20 years. Service was never great but I experienced an all time low the other day. I was using a self checkout machine and it jammed while processing a coupon. The help light flashed. An associate did respond fairly quickly, however, I lost count at 3 of how many times he shook his head uttered an exasperated sigh and generally made me feel as if was imposing on him. When I reported this to a manager later he said ok and moved on with his day. If it wasn't for the fact that the pharmacy employees are generally friendly and helpful ( my issue was at the front of the store) I would take my business elsewhere. I guess this is what you get when 2 or 3 corporations corner the market read more

Not a CVS I'd go out of my way to go to but was nearby and stopped in to grab a few items. Nobody greeted me but I was able to use the self check-out and be on my way! The parking lot over here is very busy so be careful. read more

CVS Pharmacy - Drugstores Near Me - Silver Spring, Maryland

This is what you would expect at a CVS, and any employee here I have interacted with over the years has been helpful and friendly. As often as I come here, one or two frustrating experiences isn't going to lead me to less than a good review - I'm thankful to have it in my neighborhood. This store suffers more from being across the street from the middle school than anything else, like many of the other nearby businesses. read more

Talked to the pharmacist (not a tech) and they mailed my medication via USPS instead of same day delivery so I was without three vital medications for five days with no help or rectification from the pharmacy. When I called back to ask why it was mailed instead of same day delivery nobody had a clear answer. read more

This pharmacy always takes forever to fill my prescriptions. The lines at the pharmacy are consistently long. And the place is DIRTY!! read more

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Thank you, Frank F., an employee put in charge to manage the store while the manager of the pharmacy was not at the store. Frank stepped in and started waiting on people in line at the pharmacy counter. Instead of taking me hours to get the help and prescriptions I needed, it only took about 30 minutes. I arrived at the Belpre CVS to pick up my prescriptions directly after a surgery the same day. The pharmacy line had 25 plus people waiting, and a crowd of people in the front of the pharmacy waiting for various services from the pharmacy. I cannot thank Frank F. enough for stepping to help everyone waiting in line. Frank F. deserves recognition above and beyond for this, because I believe I would still be there in line if Frank did not step in and start taking customers a minute after I spoke to him. Thank you, Frank read more

I wish I could give Zero Star! The operation manager is sooo rude, Frank. He acted like we disturb him. No smile, giving us annoying face expresiones... well we are Asian. Maybe he is racist. So disappointed with CVS to hide such people tu work at front desk. read more

This CVS is rather large and has a lot of inventory so it's easier to find what you need, including a huge clearance section. The cashier Jakiah was incredibly friendly and upbeat---one of the best I've encountered at a CVS. The location is a bit busy but well staffed. It was clean inside and well maintained. The parking lot can get a bit hectic. read more

8 people in front of line, 6:30 pm probably not the best time to give vaccines. 5-10 minutes per patients due to the fact they cannot get anything correct. read more

CVS Pharmacy - 8th person in line.... 6:30 pm not the best time to do vaccine shots. - Drugstores Near Me - Silver Spring, Maryland

I hate coming to this CVS. I'm constantly racially profile here. Having clerks constantly ask me "If I need anything? " when I'm reading products ingredients, restocking the store aisle I just happen to be in, or watching me from a distance. As someone who gets socially overwhelmed easily, I just left. I won't go anywhere where I'm not welcomed. To add insult to injury, a lot of your reviews are people complaining that they can never find a clerk up front, I wonder why. read more

The line to pick up prescriptions is always super long. Budget 30 minutes to pick things up, and be prepared for chaos and minimal friendliness. Once I waited in the "drop off" line for 40 minutes while they attempted to help the one person ahead of me. I was literally sitting on the floor at the end. I eventually gave up and left and came back another day.Every time I call the pharmacy, I'm on hold for 30+ minutes. Two of my prescriptions say "call the pharmacy to refill"- I've currently been on hold with them for 24 minutes and counting... and it's a random mid-morning weekday, not exactly pharmacy rush hour. It is pretty frustrating and I will shortly be transferring my scripts to another pharmacy. read more

Find another pharmacy. The Rx is miserably incompetent. Cashiers are few, generally 10-20 min wait in line. If they screw up the .Rx you get to wait another 30 min or they put u in another line for 20min. I avoid this one unless my wife makes me go read more

Terrible pharmacy. They NEVER answer the phone. I've been in store where I have seen them just stand there and ignore the phone. They gave me someone else's prescription too. They don't safeguard confidential information. They never have enough employees in store either. I've complained about them so many times, the regional manager had to fly out to this pharmacy and personally handle filling my prescription. They have filled the wrong type of prescription for me as well on numerous occasions. My doctor sent two prescriptions electronically over TWO weeks ago and it still isn't filled. After waiting for over 30 minutes for someone to answer, the pharmacist simple said "I don't know why they haven't been filled but they'll be ready today". She said maybe it was too early to fill them, which isn't possible because it's new prescription that was sent in electronically - not a refill. Transferring my medications to the CVS in Rockville. read more

Super nice employees and the manager should be teaching the managerial course! I never have a problem with the staff In the pharmacy department. I've been going there since I moved into the area - 14 years ago. I tend to go get Rxs filled later in the day when moms and dads are at dinner with or without their children. It's less busy. I've read a few "less than 4 star" review. I had to stop because that's not my experience. My health insurance company has used CVS for many, many years. Be more positive and have patience and talk to the manager if dissatisfied. read more

I don't understand why the line is always so long here. It doesn't matter what time of day I go. This shopping center is already ridiculous with parking and people everywhere to the point when I just don't want to deal with the lines being so long when I do get in here. The customer service is terrible and they look annoyed to even be helping you. We get it, you're slammed but the pharmacy is an important part of people's lives. Maybe I'll try olney. read more

Worst pharmacy ever!!!! Called yesterday to see if my medication was ready no answer. Secondly, came in early morning to pick up my medication and the people behind the counter are rude and have attitudes . If you don't like your job, you shouldn't be working here simple. Definitely changing cvs for proscription. read more

Dude this place is THE WORST. Read the reviews. It's all true. It's crazy they are in charge of dispensing medication. They are slow, antagonistic, incompetent and indifferent. read more

This CVS is horrible. If you want to wait to have your medicine miscounted or the wrong prescription come here. The employees seem to be incompetent and overworked and underpaid, because the quality of care is horrible. I literally have called the prescription in on Monday and it's Friday and it's still not right. I think this is the worst CVS that I have been at. Be ready for this to take an hour every visit. I really think they should shut this location down and start over! read more

I have been in healthcare for over 10 years, there is no excuse for this pharmacy. I understand you have 2 lines, and you need 2 people working the pick up line, but the moment when you clear up a line, go help the other person with the longer line. I shouldn't have to tell you "I've seen 3-4 people come in after me, pick up, and leave. You need to open another line." The person working the drop should know that if she has someone that is going to take a while, ask for help. read more

I walked in to the cvs pharmacy to buy my daughter formula and after i finished paying at the self checkout, on my way out the manager stops and and asked me to if i have paid for that after one of his employees gave me the formula and saw me walk to the checkout i very disgusted because i am a manager myself and i never stop people just because of their race read more

If I could give this 0 stars I would. This is hands-down the worst pharmacy to get a prescription filled at. When filling antibiotic prescriptions I have learned to call ahead - the common question from the pharmacist is "do you need it today?" I mean, come on! The lines are always long and the phones are ringing off the hook - doesn't matter though, they don't pick up. Today I tried calling the pharmacy to confirm that the prescription was ready but I couldn't get through despite sitting on hold for 25 minutes (twice!). When I finally did get through, they told me it would be ready in a half hour. After getting to CVS and standing in line for 45 minutes I still had to wait for an additional 20 minutes. I'm moving my prescriptions today. read more

The worst pharmacy...they are rude and slow...prescriptions take forever to fill...lines are long...twenty people behind the counter doing nothing...did I say slow as heck read more

This CVS always seems dirty and dreary. Prescription drop off and pickup takes forever. And the line for drop off puts you in the "feminine care" aisle. You can look at all the pregnancy tests, fertility enhancements, and pregnancy AIDS while you wait. But the fun doesn't stop there! For pick up, the line puts you in the "family planning" aisle. So you can learn how to prevent pregnancy with condoms, plan b, and other fun contraceptives. At least you get a well rounded education... read more

This CVS has come a long way. The most notable things about this location: - The convenience store AND pharmacy are both open 24 hrs. - The pharmacy people who take the graveyard shifts have a pretty good sense of humor about things :) - There's a Fu Lin (Chinese restaurant), Quizno's, Blockbuster and Giant in the same shopping center. - This is one of the less ghetto CVS's in the area. read more

Every, and I mean every order I made was never fulfilled on time. The pharmacist never acknowledged me while I waited in line. I can't count how many times an older person was taken before me without letting me know the reason of why I needed to wait longer. My last visit there was confusion on insurance coverage. After filling the script for months for free, I was confused and was told to go to the consultation line. There was an extremely long line was not about to wait again for my answer. The pharmacist from the pick up area told me to wait by the corner without even speaking to the consultant about my previous situation. I waited after the next person to see that no one was going to help me. I spoke up and the consultant wanted me to wait again in line. I was upset and left. My family member may occasionally visit but I will never return to bel-pre CVS pharmacy! read more

This CVS is fully stocked and quite well organized, and you can find most items you are looking for. I have to give them a low rating, however, due to several very bad experiences with a few staff members -and especially with one of the managers. They have made mistakes (that happens...), but rather than apologize they have been rude about it. They are still my pharmacy for now (the location is good), but I know not to have any time-sensitive prescriptions sent there without immediately calling to follow up. read more

I hate going to this CVS specifically for the pharmacy because everyone who works there is SO RUDE all the time. They don't care about their job, they don't care about their customers. Every time I call I have waited over 10 minutes and this last time I was legitimately hung up on before I had chance to ask another question. This will be the last time I go in there. I've moved all my Rxs to a completely different pharmacy because in my experience even the one in Olney is a shit-show. read more

Oh God, please bring People's Drug back to Maryland! This is perhaps the worst CVS in Montgomery County. Most of my experience here has been with the pharmacy, and each time has been a disaster. When you drop off a prescription here, you are electing to sacrifice a significant period of your life before you will every see the medication that you need. There is a completely frantic level of activity behind the counter, and I am convinced that the staff are wholly overwhelmed with the number of orders that they have to process. They are probably good people, but the management I suspect is too cheap to hire more help - something that they would do if CVS did not have a virtual monopoly in this area, and if they actually respected their customers. If you have 2-3 hours to kill, go here to fill your script. Otherwise, find a Rite Aid. read more

I am currently at this pharmacy....horrible customer service, long waits, long lines, ride pharmacist and assistance...I waited 20 minutes to pick up only to be told I had to go to the drip off window to get a discount on medication. Don't go here! read more

They tell you 1 hour means 3 in terms of medicine I guess smh . There's always along line . They are short on staff . Only have 1 person in the back . People standing waiting . No ones meds are ready . Takes way to long . Everyone's upset . They should stop saying ready in 30 mins when it's not . Or sending people text saying it's ready when it's not . Not a good way to run business !!! read more

CVS location Bel Pre Road Plaza Del Mercado. I called them for their fax number so I can fax them my prescription information, phone manners were horrible. After three days no one reply, when I called about the fax I sent three day ago no one acknowledged they received anything. Terrible service and the staff are just incompetent. read more

This CVS sucks like a Trump shutdown. Multiple times I have watched my Dr call in a prescription only to get there and have them tell me they never got it. The last straw was today as I have a child with an ear infection, they dont have the prescription and the clerk rudely runs me out of there because they are closing. Every time I am there at least two other people are having the same issue. And the staff are rude and uncaring to boot. Dont go there, as if you do you will wind up needing high blood pressure meds too. read more

The store is ok, but don't go there after the middle school kids get out. They come in and drop their bags at the front door and make alot of noise. The prescriptions there are very high. If price is a concern for prescriptions, go to Leisure World. read more

I am reviewing the Pharmacy at this CVS on Bel Pre Rd. in Plaza del Mercado. Avoid this pharmacy at all costs! They are terrible! They are so disorganized and have no idea what they are doing. I drive several miles further to the Norbeck Rd. CVS Pharmacy because they are wonderful there and actually know what they're doing and have your prescription ready in a normal amount of time. Example of why Bel Pre Rd. CVS Pharmacy is the worst - I have tried to change my address there for about 4 years now. I have filled out every form they've given me to change it, multiple times. I have told them every time I go that my address has changed and they say Ok lets get it changed. Well, the next time I go back, it's never right! Right now, it is a combination of my sister's address and mother's address. No idea how that happened. I've never even given them my sister's address..lol Another example of why they are the most incompetent pharmacy ever. They always are backed up and can never find your prescription! Their normal response as to the time it will take is a 2 hour wait. Well one time I said okay, I'll wait for it. I sat down in the waiting area. 2 hours later, I got back in line, got up to the counter, and said my last name, and they told me, Oh it's not ready yet. Really? Really? It's not even a medication that they have to count out pills- it's a ring of pills in a sealed bag, that they only have to place in a CVS baggy and boom it's ready to go! I told them this and they said oh, and someone went and got it. A trick I've learned is to always tell them you will wait for your prescription, even if you are coming back. This generally guarantees it will be ready that same day (several hours later of course). Avoid this pharmacy! read more

Attempted to purchase an item based on the the sale price advertised in both the aisle and on the end of an aisle. Instead of $6 it rang up $11.89. When I showed the manager the sign and he argued that I did not read the sign correctly. The product was directly behind the large sale sign although in very small print it referred to another type of the same poo product. The regular price for the item was behind the sigh. He was very, very rude letting me know I was wrong. He argued all the way to the register then finally said he would sell it to me for $6 insisting it was clearly marked and that I was wrong. walked out. I would rather pay full price for good customer service. ...and he is the Manager. (By way of identification, he has a caribbean accent). Just rude! read more

In the past, I would have given this store a 1 or 2 star rating, ESPECIALLY for the pharmacy. The NEW Pharmacist has really changed my mind about this store! Now I am now longer treated like a drug dealer / seaker for just getting my medications that I NEED to walk , function as a "normal " person seems to . I still can't do most things, I.e, stand for long periods of time, run, type, and climb stairs. now, I am given the dignity afforded other people . My scripts are generally filled on time and IF needed Ordered ahead of time , instead of waiting until the day I run out the ordering the medication and making me wait going into withdrawal from the medications and suffering from the pain as well. Instead of making me go from store to store - they called to see if another store had the script for me BEFORE I drove over there only to discover that they didn't- which the Old pharmacist had me doing. I am AMAZED at the DIFFERENCE a PHARMACIST CAN MAKE ! I APPRECIATE PHARMACIST PATANKAR and her STAFF , especially Kwame ! read more

Dated, dingy, dark and inefficient. Trash on the floor, stained carpets and torn chairs. Hard to trust a dirty pharmacy.

The most terrible customer service ever. Employees there are rude and unfriendly,they give bad attitude.

Terrible CVS...CVS Pharmacy is super slow if u need to get medication. Don't come here. Recommend a different cvs

Only a review of the Pharmacy. If there was a way to be slower and more inefficient, I would like to see it. The wait is always long regardless if you are dropping off or picking up a prescription. I just plan on 30 minutes for every visit. read more