Neutral, Informational Review…read more I want to share my experience so future members know what to expect. The gym facilities themselves are fine, but I found the membership process and information provided at sign-up to be unclear. I did my best to get all of my questions answered upon signing up and trying to cancel. I'm still working on that right now. There is an annual $88 amenities fee, and memberships here are contract-based. There isn't a month-to-month option. If you want an unlimited guest pass, that comes at an additional cost. The gym also uses a tier system that affects which locations you can access. I wasn't made aware of these details until I tried to cancel right now. When I tried to ask questions or make changes to my account, I often had difficulty getting clear answers. It made handling membership matters more stressful than it needed to be. This is your basic experience of what everyone says "why do gyms make it impossible to cancel" this is one of those gyms. I'm sharing this so others can go in fully informed and ask the right questions before signing. Transparency at the beginning would make the experience much smoother for everyone.

11/23 today there was completely different staff at the front desk and so I made it a point to walk…read moreinto the gym without headphones and leave without wearing my headphones to see if anybody would open their mouth and speak to me. This is the only one life location I have come to that staff refuses to acknowledge you. I pay over $50 a month the least that the employees could do is provide the most basic level of customer service why am I not even getting smiled at? I was reply to by the business owner advising me that they would talk to their staff and yet I've seen zero changes and today I went as far as even asking the front desk, lady, why is she refuses to speak to me and she just stood there looking at me, dumbfounded, looking around for somebody to save her I said to her you know you are the only one life location that I come to that refuses to speak to anybody walking into the gym she looked at me like a deer in headlights. Her name is DIANE. train your staff to speak to people. It is literally the bare minimum that your staff should be doing a good morning. Have a good day goes a long way. This is bare minimum customer service. If I did not have to come to this location I would never step foot into this gym, but I refuse to drive 40 minutes every day to Manassas where they actually have trained staff that actually acknowledges their customers and isn't actually 200 times better gym, but I'm stuck here. It would be fucking nice to be greeted. I hate this location. Still being ignored walking into facility :) 11/19 And it's always the same employee. Very clear management could care less. No better location than Manassas and Fort Totten in DC. I recently moved to Herndon so I've been having to try to go to a gym. That's much closer to my house instead of driving for 35 minutes to Manassas and honestly I don't care how petty this makes me customer service should still be at the forefront of all of your businesses. There should be no reason why I'm walking into your establishment early in the morning where I can't even be told, Good morning I just get ignored because your front desk staff is just sitting on their phone , but let their friends come into the building and then they're all attentive and chatting and friendly but if you're not one of their friends, you're not gonna get spoken to I don't appreciate that whatsoever. Customer service is a huge deal to me if it's not obvious from my reviews. Not to mention that this location is huge, but it is completely laid out incorrectly. I'm not really sure why they need for a whole physical therapy office in this gym. If so much space and all the equipment is so freaking close to each other. You don't have any privacy when working out you don't even have personal space forget privacy because you're at a public gym but there is NO PERSONAL SPACE. You can barely even walk through machines you have to completely go around.

OTF Sterling is a cool studio, in a decently remote location…read more I enjoy interacting w/ the people here most of time. The front desk and coaches are amicable and outgoing in general. Members are hit or miss but is generally the golden rule across any studio you'd consider. There's a nearby walkable Lotte Mart, useful for grocery stopping, and Korean BB.Q chicken -- recommend trying it if you haven't. Otherwise, good spot, bit out of the way, that may not be everyone's cup of tea, but for me that's acceptable as is the commute on my end. I'll revisit and update the rating in case my experience changes.

I've been a member since this location opened. Its sad to see the changes that have taken place…read moresince the new owners, Empire took over. Coaches and staff are over worked with these changes. The vibe in the studio is off. Coaches who once had energy enthusiasm and encouraged members to reach their potential have checked out. It's not just at this location. I have seen it at other locations that Empire owns. Empire is trying to increase the revenue by cutting back on employee pay, which is impacting morale in the studio and will thia eventually drive members to leave. Members options are not valued and feedback is ignored. Bring back the tank tops for Hell week and stop charging for hell and every challenge offered

BSP is the antithesis of any of the other mainstream gyms that I've ever experienced. I never…read moredreamed in a million years that I'd be the kind of person who would be excited about working out - the kind of person who looked forward to going to the gym rather than dreading it like a tax audit. BSP changed everything for me. I used to go to the gym and wander back and forth between the treadmill and the stair-climber. I had no experience with weights, knew nothing about strength training, and didn't know a barbell from a kettle bell. When I first joined I was clueless and worried that I'd feel intimidated. I didn't - I felt empowered! I worried that I wouldn't be able to execute any of the exercises in my first program. I could - I had no idea how strong I could be! There are a million reasons I love this place, but a few of the standout differentiators for me are these: Personalized approach - programs that are tailored just for me, and only for me, to challenge me each and every time I come in based on MY goals, MY strengths, and MY limitations The coaches!!! - the most knowledgeable, professional, approachable, and encouraging coaches - every single one of them. The BSP business culture values constant and consistent learning, and that's abundantly clear in every interaction with these talented people Fun, friendly, non-intimidating environment - this community of fun-loving and outgoing people - coaches and clients alike - who call out your name when you walk in the door, who cheer you on when you reach a goal or hit a PR, who are genuinely glad to see you and share in your excitement over crushing fitness goals - they create a social scene of accountability and motivation Honestly, BSP is more than a gym for me - over the past 2+ years it has become a family and a major part of my life.

Prior to joining BSP NOVA, I totally got into a slump. I wasn't feeling motivated, I was doing very…read morepassive workouts that weren't making a difference mentally or physically, and I felt old, fat, and tired--not at all like myself! I would randomly lift at the gym, but there was no structure or consistency to make progress, so it felt pretty pointless, and I'm sure I wasn't building an effective routine the few days I would go work out. Since coming back (I was a member years ago before moving out of the area), I'm in a happy place... Workouts are fun, I love that each program is like its own mini-challenge to push through, and I can see progress every time I read my sheet (even if it's small changes in weights lifted going up). I'm no longer bored or writing off workouts because there's that feeling of "whatever, I can do it later, it's just the gym". The community is unreal. I've never been in one place with so many people that are allies and champions for each other, coming from so many different places with so many different goals. And of course, the coaches are awesome and help build a supportive environment that's incredibly welcoming and realistic. I've never felt pressure to be perfect, only encouragement to be mindful of decisions so I can make better ones to reach my own goals. The camaraderie from coaches and members alike is something I've never felt so naturally anywhere else--it's just there without being forced upon you. I've never seen someone walk out of BSP unhappy, even when I know we've all come in on rough days a time or two and wanted to be anywhere else. I could gush on and on... but if you want a judgement-free place where you can set your own pace for progress and have a ridiculous amount of knowledge and resources to help, this is it!

Jamie is amazing! I'd never had any kind of personal training and was SUPER nervous. All of the…read morenerves and anxiety melted away after the first session. Jamie is patient, kind, knowledgeable, and relatable. Highly, HIGHLY recommend his services. There is no pressure or catch to getting a trial. You'll see what I mean after one session.

Very quick to respond and follow up. From Jaime: "Started the business to help folks; not only in…read moreit to make a buck"

Finally found the perfect cross training program to strengthen my core, improve my balance and…read morelengthen muscles to prevent injuries and improve my fitness. I've tried the "blue light" competitor studios around the Reston/Ashburn area, I've tried the boot camp classes and cross fit.. but I felt that none gave me the options to tailor my training based on how I felt physically that day or week and none gave me the ability to control my own pace to achieve my personal fitness goals and stay motivated. In May 2019.. I found Club Pilates Sterling and I have been addicted ever since! The variety and skill levels of classes available are amazing. If you are a runner or any type of athlete - you NEED to add this to your training! If you're coming back from an injury or just getting started on a fitness program- this is definitely the right place! If you're looking for cardio or interval training - it's fantastic here too! And of all the places I have tried - nothing beats the expertise, genuine interest and support that these instructors provide. As an additional note - when COVID hit... the studio was proactive to reach out and find out what members wanted and the instructors quickly rolled out virtual classes which not only helped me keep off the COVID "15" but saved my emotional sanity as well. As of the date of this review (June 23) - the studio is back open!! with multiple layers of procedures and protections in place to protect everyone. And the class size is only 12 people. I tried my first "in studio" class post isolation last night and felt very comfortable and have already booked my next classes tomorrow and this weekend! I still plan to continue virtual classes on the days that I work from home. Again.. the key takeaway with this studio is you have options! Find what works for your body and soon you'll be addicted too.

Terrible service and rude to customers, definitely wouldn't go here, better options in the area.read more

I have benefited not only from best training to work on my overall strength but also all the…read morerecovery services provided. Definitely one stop sop for wellness. I get massages, acupuncture and chiropractic services. Excellent service and the nicest people.

I have been a client at Elite Wellness for a number of years- and it keeps getting better. I have…read moredone one-on-one training, massage, and now I am working through an injury with Jean. We laugh and work through the injury, while he provides recovery steps + stretching options outside of our sessions. The knowledge and care that is taken during my sessions is spot on. And the best part is that everyone that works at EW is the real deal. McKenna, Ben, Anthony, Oya and Jean are amazing.

Great gym with excellent trainers. You'll see real results and feel stronger every week.read more

The best gym great trainers love all of them all the classes i enjoyed them…read more will keep coming back

Millie is an awesome personal trainer. She really cares and works with your schedule. Her attitude…read moreand appearance shows that she believes in what she does. I highly recommend Millie for anyone but especially for someone who is trying to get back into shape.

From the owner: I am a Health Coach/Personal Trainer and Weight Management Specialist. I help my clients get to…read moreand maintain a healthy weight by coaching, training, supporting and holding them accountable to the habits and strategies that create their success. Because of my expertise and experience, I'm able to support their daily healthy eating habits and behaviors as well as their,activity and exercise routines.

His workout plans are fun and to the point in and out in 30mins - hour with results happening fast…read more Great personality and loves what he does..

This is fitness training with all of different a strengths in mind. Jeff does a great job of…read moreassessing your weaknesses and working on strengthening them. It's not "no pain, no gain". It's "it burns. but it's a good burn". I'm looking forward to see how far I can go. Thanks, Jeff.

Artemis Pilates is wonderful! I have been taking Pilates reformer session with Lisa for 2 years…read more Lisa is very knowledgeable and is quite good at adapting exercises to meet the needs of her clients. She makes the workout session fun and enjoyable, but also challenging. She is always introducing new exercises based on training sessions she attends and keeps the routines fresh and varied. I would highly recommend Artemis Pilates!

I have taken pilates reformer instruction from Lisa for over two years now. She has a very…read moreprofessional set up in her home basement and it is a very comfortable and relaxing environment. Lisa is a very knowledgeable pilates instructor and I would highly recommend her if you are looking for this type of exercise.