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    11 years ago

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    Red Wing

    Red Wing

    3.0(79 reviews)
    3.3 mi
    •$$$
    Established in 1905
    Family-owned & operated

    Extremely Disappointing Customer Service…read more This was honestly one of the worst customer service experiences I've had at a shoe store. I came in ready to purchase work boots, but the service was extremely slow and frustrating. Employees were requiring customers to digitally measure their feet and provide personal information, including an email address, before moving forward with the purchase. When customers questioned the process, employees made it seem like they had no choice and that they could potentially lose their jobs if they didn't follow the procedure. One employee even showed me a PMA/ILWU voucher from another customer as proof that customers are supposedly required to have their feet measured before purchasing. I understand that certain safety-footwear programs may have fitting requirements, but the way this was handled felt unnecessarily complicated and made the purchasing experience extremely frustrating. As a customer who was ready to spend money and purchase what I needed, I shouldn't have to feel like I'm being given a hard time just to buy a pair of boots. Red Wing may make quality boots, but based on this experience, the customer service at this location definitely needs improvement. Corporate should seriously consider retraining the staff on customer service and how these programs should be handled. After this experience, I ended up not purchasing any boots from red wing. I've decided to purchase ARIAT Boots instead. Very disappointed.

    I dislike leaving reviews like this but a warning must be made: customer service is dismissive and…read moreslow. Would not recommend coming here after a long day of work, which is sad as most in this shop were blue collar workers. No solutions or options given when out of stock in sizes (we asked about 3 different shoes!). Just "nope no luck" after spending 20 minutes waiting around to be seen. My partner has been coming here every 6 months for steel toes for the past 3 years. HE BUYS THE SAME STYLE SHOES EVERY TIME IN THE SAME SIZE. Why can't they sell us shoes without hassling him for a foot scan and analysis? I went with him this time and quickly realized why he would be gone for hours. Why does everyone here move so slow? Time is really precious for some people, esp post 10-12 hour shifts on their feet. Walked in, no greeting. Everyone at the cash register (2 but 3 people back there either looking down at that or an iPad). There were multiple other customers waiting in line to check out and pacing the store to get seen. After 10 minutes, a lady says she will be with us shortly and asks people to write their names on a blank unlined piece of computer paper. Sure enough, people who came in after us wrote themselves in first, resulting in them being seen before us. Would have been nice to know this when we walked in so people are first come first served... The lady noticed that we were still waiting and told another associate that we were next/been waiting. He simply said he would go by the computer paper list. It's just unorganized and unprofessional which is such a shame because we love the shoes! After declining the foot scan for the third time and over 20 minutes later, they agree to check for the shoe size and don't have the ones he wants. Okay, maybe this one? Not that one either. Okay what about this other style? No sorry. And that was it. .... Should we check other stores orrrr? Can I place the order with you so you get the sale and I'll wait for delivery orrrr? Nothing. Not one solution. Whatever. We left. Currently sourcing other locations to obtain work boots from, if not online.

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    Piel - leather - Updated September 2026

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