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    Bates Leathers

    2.5 (2 reviews)

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    Shoe Wiz - After: Gorgeous! (one month after getting them back from Sam and wearing them to the wedding.)

    Shoe Wiz

    4.7(245 reviews)
    6.0 mi
    Family-owned & operated
    25 years in business

    I recently bought a brand-new pair of UGGs, and right around Thanksgiving I accidentally got turkey…read moreon them. I tried cleaning them myself with Dawn soap big mistake. I ended up making the stain worse and thought the shoes were ruined. I was honestly pretty upset and wasn't sure what to do, so I checked Yelp and found Shoe Wiz. When I walked in, I was greeted by a gentleman named Sam. He was friendly, straightforward, and told me it would cost $35 to restore the shoes. He explained that he would repaint them and add a protective seal so they'd be more resistant to damage in the future. That sounded fair, so I left them with him. A week later, I went back to pick them up and I was genuinely impressed they looked completely brand new. I couldn't even tell where the repairs had been done. In fact, I was so impressed that I literally took off the older pair of UGGs I was wearing (they're about 3-4 years old) and asked if he could restore those too. He did, and they came out looking amazing as well. I've already told him I'll be bringing in my gray pair next, which are 5-6 years old, because at this point I fully trust his work. Sam is patient, kind, and clearly passionate about what he does. He even gave my daughter a lollipop and offered me some chocolate while we talked. The walls of his shop are filled with items he's repaired, and you can tell he takes real pride in every project. His attention to detail is excellent. Thank you so much, Mr. Sam you saved my UGGs, and I'll definitely be back.

    Horrible. Charged me $65 to fix 3 clasps on my expensive…read morebag. Even told him of the importance of this bag. Second time I used it, it broke. I took to my shoe repair "Lee's Shoes in Cypress" He is fixing the 3 that Shoe Wiz over charged me. He's even charging a lot less. Was told Shoe Wiz fixes expensive bags. It certainly didn't happen for me.

    Photos
    Shoe Wiz - UGG cleaning

    UGG cleaning

    Shoe Wiz - Before Shoe Wiz

    Before Shoe Wiz

    Shoe Wiz - Before Shoe Wiz

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    Before Shoe Wiz

    Martens Los Cerritos

    Martens Los Cerritos

    3.9(21 reviews)
    5.8 mi

    Not much to say about the shoes. They're Dr. Martens. I.Y.K.Y.K…read more In this day and age, what makes or breaks a business is customer retention because we have virtually unlimited choices in goods and services. But, I invest my money where I feel seen and welcomed. And, that's what this location excels in doing. Beginning with my experience with Faith, my sales person, who was attentive and helpful from start to finish. I called to reserve a pair of shoes that were waiting on me when I got off work to pick them up. (which was surprising given how many times I've been disappointed by layaway service at other stores). When I arrived, she educated me on some shoe care products in the interest of my preserving my purchase. And, not just simply making a sale. Then, her manager Mariah stepped up to check on me to make sure that everything was smooth and if I had further questions. No high pressure sales tactics. No delusional, douche hipster elitist arrogance. Just a good experience hanging with the cool kids with piercings and tattoos that couldn't have been nicer.

    Walked in Friday 3/27, was looking around the store. The store had one other customer only. Yet the…read morestaff were busy chatting, and despite being around them not once did they offer any kind of help or support. I also walked up to them to get help and they just looked away, so I had to call one of them out specifically to get their help.

    Photos
    Martens Los Cerritos
    Martens Los Cerritos
    Martens Los Cerritos

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    San Pedro Shoe And Handbag Repair

    San Pedro Shoe And Handbag Repair

    4.5(178 reviews)
    9.3 miSan Pedro

    I cannot recommend San Pedro Handbag and Shoe Repair enough. Gabriel is truly the only person I…read moretrust with leather. His work is nothing short of amazing. I wish I had taken a before photo because my bag was covered in stains + the handles were so dirty from years of use. Gabriel completely transformed it. When I picked it up, it looked BRAND NEW. The leather is clean, refreshed, and restored so beautifully. you would never know how worn it was before. The craftsmanship, attention to detail, and care he puts into his work really shows. If you have any leather bags, shoes or items that need cleaning, restoration, or repair, don't take them anywhere else. Gabriel is a true expert and worth every penny. Thank you for bringing my bag back to life!

    BEWARE: Overcharged me and under delivered…read more Brought my favorite lace up boots to be repaired. The tongue was literally disintegrating. Charge me $120. Picked them up about two weeks later (that is not how long he said it would take - I was traveling and requesting the later pick up). He requires payment in advance, in full - this was a huge red flag to me, but because of the positive reviews, I let it go. Arrived to pick up the boots and the lace holes had not been cut in. So he did it while I waited. Turns out, the holes were too small for the laces. He damaged the end of the lace trying to get them through. Said I just need to work it a bit more but if it doesn't go through, he'd have to replace the metal rivets and charge me more. He was eventually able to get the lace through one of the holes and sent me home to do the rest. When I asked about the damaged lace, he told me I could tape it up or buy new laces. I got home to finish the job. Had to use my husband's tools to try and make the holes a little bigger. As a result, some of the leather started cracking off - is leather supposed to do that?? I'm so angry. In fairness, I did not call the owner back to give him a chance to fix this mess. I don't trust he would actually do it. I debated a long time before leaving this review. I don't like leaving such negative reviews without giving the owner an opportunity to make right. But, in this case, it didn't seem that he cared that the job was not done well from the outset - why should he do anything; he already has the money. Then saying he would have to charge me more so I could lace the boots? Seeing the damaged laces and telling me to just tape it or buy new laces? This is not someone who cares about the end product. I did buy new laces but the holes were too small for the these as well. I tried two with the smallest diameters I could find. It wasn't the laces. I recently moved to the area. My prior shoe repair person charges far less and would NEVER return the shoes to me looking as these did. He took pride in his work. The shoes always came back looking brand new. And, while not cheap (taking care of good shoes is not cheap), I never paid as much as I did at San Pedro Shoe and Handbag. Sadly, he's an hours drive, one way. May just do that in the future though. About the only positive with this entire experience is that parking is quite ample. Just thought I should warn you. Would strongly recommend AGAINST paying in advance.

    Photos
    San Pedro Shoe And Handbag Repair - Interior repair. Included small mirror from original handbag. Hand stitched lining. Red in color to match the exterior of the bag.

    Interior repair. Included small mirror from original handbag. Hand stitched lining. Red in color to match the exterior of the bag.

    San Pedro Shoe And Handbag Repair - Destroyed support in shoe

    Destroyed support in shoe

    San Pedro Shoe And Handbag Repair - Handbag exterior.

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    Handbag exterior.

    Bates Leathers - leather - Updated May 2026

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